Customer Reviews for U-Haul Moving & Storage of West McKinney

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West McKinney

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Cory N. on

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Rodger M. on

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BOBBY D. on

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Very efficient !!

MILTON M. on

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Travis B. on

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The installation of my new trailer hitch was fast and looks to be installed properly. I immeadeatly rented a trailer and away I went in just under 30 minutes! The staff was friendly and courteous, bathrooms were clean and the store was very clean and professional. You can't put a price on good service and unfortunately at the time I had no cash on me to tip the gentleman who helped me that day, so in turn I ask whoever is in charge here to give these gentlemen a raise and a firm hand shake!

Terry T. on

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Holly D. on

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2 Charges to my card that manager admits was error, still waiting for the credit.

David L. on

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Kylee F. on

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Equipment ran well and was clean. Great location!

Kelli R. on

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Maria R. on

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Great simple competitive experience overall! Very pleased

Darrel W. on

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Robert C. on

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franklin b. on

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MARK B. on

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Very good job

Carol W. on

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Everything was great and fast.

Arturo R. on

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CLINT D. on

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Quick and easy. Convenient location. Great selection of equipment. Other U-Haul locations in the area would only allow me to rent the tow dolly for 6 hours. When I really needed it for 24 hours,

Mark H. on

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david w. on

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Paul C. on

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WILLIAM S. on

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Had to wait for about 30 minutes when picking up.. but personnel were busy with an their customers (including one who was disputing his entire set of charges), so can't really blame the wait on the location.

ANTHONY B on

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Boxes delivered to me on time. Transportation seemed to go well as my stuff was in perfect condition. And the delivery of my boxes was awesome. Would recommend

Dylan C on

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You ask for FAR TOO MUCH personal information. You DO NOT need an addditilnal address and one phone number is sufficient. Stop that.

Kayla C. on

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Mileage/gas level did not match contract. The employee that was helping us hand wrote the correct mileage on the contract. When we returned, the employee that that was checking is in made a huge deal about the handwritten corrections. If that was not the way it was supposed to be done, take it up with the employee that hand wrote the corrections, not the customer. They did eventually correct the charges, but when I got home I looked at my credit card statement and saw that they still charged me the higher amount.

Mark W. on

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LINDA H. on

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Juan M. on

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TANNA H. on

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RANDAL W. on

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Kris W. on

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You should not send an email confirming pick up at the location that I requested when it was not at that location. The confirmation should only say it will be available at another!

Meleta M. on

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Mark H. on

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Lorraine g. on

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Document any discrepancy on u-haul paper work before customers leave or vehicle is sent out.

GEORGE E. on

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Bret S. on

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These guys were great'

Cindy W. on

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Jeff S on

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Love the new Boat/RV storage!

Bill N. on

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Great service. My only suggestion was that the unloaded trailer had a very light tongue weight. This brought on a lot of noise from the gaps in the receiver/draw bar. It would be nice if there was a easy/cheap solution that you could offer to take up space via a spacer or shims.

David L. on

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Mary C. on

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Make sure the fuel is full. We picked up the truck and it only had 3/4. The rep did modify the paperwork over the phone however its hard to judge how much gas I need to put in to get to only 3/4 of a tank instead of full.

Kim H. on

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JUAN B. on

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Very friendly

Colleen M. on

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JAMES M. on

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Debbie W. on

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Emily V. on

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All of the staff was friendly, helpful and great! Will use this Uhaul again.

Alvaro C. on

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Excellent customer service, great location and well maintained facility

Charles B. on

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This was my second location for my pickup. After starting off at Uhaul on the 121/Custer in Plano, I made my reservation with a very helpful Jennifer. I also told her that I had a better price from another location and she said to bring it in the next day when we picked up the trailer. When my wife did that, the location wouldn't honor it and told her she had to go to the University Ave, McKinney location, 8 miles away to get that price. I found that to be the wrong thing to do, since they match pricing for competition, but not other franchisees. The University Ave location stepped up and took care of my wife, and she was thrilled with their service.

Steven E. on

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I recommend the express check-in. I pulled up, walked in, and was immediately hooked up. Return was just as easy. Good Job!

Cheryl R. on

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HELP WAS ,SPACE WAS TOO CROWDED

Jr W. on

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No complaints.

Andew F. on

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was a pretty good and quick pick up process

Naomi L. on

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Your location provides excellent service; i am a repeat customer and would recommend your location highly.

ALVARO C on

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Renting a storage unit was fast and simple. The staff was very helpful, informative and friendly.

Richard L. on

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We hauled a friends belongings from Dallas Texas area to Eustis, Florida, a thousand miles, and could not have asked for better service from the U-Haul trailer. most of the time I was driving it was so smooth you could not tell I was pulling a trailer. I was very happy with everything. U-Haul personnel at both ends of the trip were very helpful and very polite. I will definitely use U-Haul again next time. Thank You.

stephanie w. on

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JAMES C. on

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Curt F. on

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Craig F. on

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The only thing that was hard to find was the night drop for the key. The yard was so full of trucks and trailers being dropped late in the evening that it made it hard to see where to place the keys and I had to return the next day just to deliver the keys which i'm sure tied up the lot with my vehicle return until I gave them the keys back. It needs to be illuminated and shown to any client planning to use it after hours just to ensure it can be found. Otherwise the rental was perfect and the staff was excellent in every way.

LARRY H. on

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Leo M. on

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Jon M. on

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David T. on

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Shanida B. on

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Stephen J. on

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Stephen J. on

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Jose I S. on

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Ana G. on

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The only set back was a few miss communications during the process to purchase the tow package. We were provided a date/time but the equipment never arrived until a day after. Unfortunately, we had to call to learn about this because no one called even after the fact. Other than this, we have always have a wonderful experience at this location.

Forrest H. on

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JEFF S. on

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Matt the GM and his team has a great attitude every time I rent from the McKinney location.

sharon h. on

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sharon h on

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Great , very busy facility! Very clean and temperature controlled storage is very secure! Pleased with staff assistance and the entire experience!

Parvez A. on

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Gregg R. on

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The equipment, while clean, is old and in need of more modern product.

Glen B. on

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subhankar g. on

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nice experience and the crew member is very professional.

Guy D. on

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Mary G. on

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Beza T. on

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Friendly staff

marvin o. on

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Michele C. on

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etta m. on

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Dick S. on

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Crystal T. on

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Herman F. on

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Someone from the store called before our trip to verify that I wanted a 6x12 trailer. I told them that I had reserved a 5x10 from another store, and I did not want a 6x12. They supposedly changed the reservation in their system to what I initially reserved online, but when my husband came to pick up the trailer, they sent him off with a 6x12, saying they didn't have any 5x10 trailers. They told him they'd give him the larger trailer at the lower price. They did not. I had to call customer service to get them to lower the price. The larger trailer was not what we needed/wanted (too large/bulky/heavy), and we found out at the end of our trip that the trailer running lights did not work, even thought they said they'd checked them. I don't understand why the online reservation system would have directed me to either dealer when neither had the equipment I requested.

Andre T. on

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More/Better parking

Sabrina G. on

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Emily S. on

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Calvin B. on

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GERALD N on

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Had some difficulty paying on line but staff is very helpful.

Steve R. on

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This location went above and beyond as we had a issue where we were delayed in picking up the truck and they were very understanding.

PAUL J. on

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How did the problems I've had with u haul happen? The people are great but your system must be really bad..

yolanda M. on

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Keep the excellent customer service. Everyone was very polite, courteous, and helpful. It made my moving experience pleasant. Thank you all and God bless.

Clarissa L. on

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I ordered and paid for a dolly. I arrived home and the dolly was not in the back of the truck. I called and they said to return to pick it up. I went back, which added mileage to my final cost. I put gas back in the truck, to the exact point to where it was when I started, between 3/4 and full tank. I was charged an extra seven dollars for gas. I can only think that this was to put the truck at full tank. The truck was returned after hours, and key left in the slot. Bottom line, company word against mine. I am needing to finish moving this upcoming Sunday, but will not use this location again.

James D. on

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Great experience! Staff was efficient, quick check out and did not have to get out of my truck when I returned the trailer

anthony l. on

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I could not return the tow trailer I rented to the a signed dealer. The other place they sent me was the same one that refused me. I drove over 120 miles looking for dealer open for business, finally found one that could not take my trailer either, he was full but an employee said in couple it and it would be taken care of and it was.

carolyn c. on

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Madeline D. on

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Dan B. on

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JIMMIE P. on

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I received prompt service the minute I had walked in the door. There were three customers ahead of me, but as soon as Kevin started working with me it only took between 10 to 15 minutes for me to be on my way. I prefer this U-Haul location out of 3 on Highway 380.

Mark L. on

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I tried to rent from Princeton, TX but online Princeton would not show up. I had to drive 38 miles each way to rent a tailor instead of 8 miles. Not real happy about that.

SAMUEL M on

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The level of service is excellent and efficient and friendly.

Robert W. on

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Mike C. on

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jimmy l. on

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DAVID W. on

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Check out was ok - they needed a little more help - but check in was great!

Hemanth C. on

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The Air condition in the truck is not so efficient, please do something.

Ashley H. on

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Penny V. on

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TIFFANY R. on

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Matt Vaughn was a lifesaver during our moving experience. He was very knowledgeable, friendly and ensured we had what we needed for our move from tx to nc. When we ended up losing our key to the uhaul and were unable to get roadside assistance on the phone or via the web, he personally called the field tech and had them at my location in less than 20 mins. My move did not go at all as planned, but Matt did an excellent job of putting me at ease and getting us the help we needed during an extremely stressful event. He is a valuable asset to Uhaul and your customers for sure!

DIRK G. on

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Everything went well, no reason to improve doing a good job. Thank you

Matthew W on

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Nita was excellent and very flexible with delivery and pickup. Everything went smoothly, thanks!

Laretta W on

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Paul is AWESOME.Paul has compassion and empathy which he displayed from my very first visit. I just love that guy! Exceptional customer service!I wish more people in the world were like him, truly!

Clinton C. on

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Winford T. on

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Bobbie C. on

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Allan M. on

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june p. on

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No improvement possible. Excellent service and personnel.

LEVI E. on

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andy w. on

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you overcharged us and we are notifying Amex.

james c. on

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ALL GOOD BUT HAD TO RESERVE 3 TIMES BECAUSE TRAILER WAS NOT AT CORRECT LOCATION. WEBSITE SAID IT WAS.

Melanie Y. on

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Frederick N on

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The Staff was very helpful.

JAMES S. on

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Bryan D. on

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Stephen M. on

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Very professional.

casey l. on

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It was the easiest thing ever! It was my first time, and everyone was so kind and helpful! Even when I returned the truck! Thank you for a great experience!

Andrew T. on

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Open earlier.

Charles B. on

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Justin R. on

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Brooke T. on

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Steve C. on

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Great help in-store as well as in the yard. An attendant unhitched the trailer and was very friendly.

susan c. on

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BILL J. on

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Kim N. on

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Very helpful staff

larry j. on

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Very pleased. Could not have been any better!

Beatriz I. on

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Excelent service and help with loading tow doly

melanie n. on

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Very busy place not enough workers

Frederick O. on

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Decrease mileage charges.

Raymond M. on

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MONTE L. on

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Everything went excellent. Curtious and friendly staff.

ERIC F. on

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The store layout is horrible. I got trapped on the lot because of a back log of trucks being returned and not being moved as well as more customers entering the lot.

Samantha S. on

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Cynthia H. on

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manuel b. on

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robert w on

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The person that handled the delivery and the correspondence was completely professional. Couldn`t be better.

MATTHEW S on

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Rates kept going up. Couldn`t get manager to answer my calls! Now they are TOO HIGH!! Were gone.

Kimberly Z on

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The staff was friendly, efficient, and helpful. Facility feels safe and clean. Only issue is large slope of ramp into interior units - hard to manage a full cart by myself within time limit

Chris A on

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Great customer service and excellent facility.

stephen m on

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supervisor Matt was very helpful in helping my wife and I in choosing an rv spot. My hats off to Matt. Wendy did a fine job in administrating the paper work with little problems. Great team.

Barbara B on

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Michelle Mitchell is an excellent representative for U-Haul. She made sure that we were happy every step of the way.

ROBERT K on

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Best place to keep your RV. I sold my motor home and will be back as soon as my new one gets here

ACHIE T on

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Staff and Management was always excellent and available when we needed them. We rented a space for 19 months and never had a complaint about this courteous staff. Thanks for everything!

SAMANTHE T on

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Excellent customer service, always helpful and friendly. Grounds maintained and secure. Two years here and never had a problem. Highly recommended.

Mary L M on

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The uhaul staff at West McKinney has always gone above and beyond!

brigitte b on

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Moving Help is Awful! No communication to U-Haul or end moving company or to me on delivery code for end company. Dest U-Haul had to contacted local mover to tell them about box to be delivered

WILLIAM B on

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There fir a year plus. Payment never late. I had to pay a months rent150 to get an extra week. I can understand charging for the week but $150 for one week?

Steve C on

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Managers Brad and Paul were fantastic and made sure my move went smoothly. Great customer service by everyone at the Mckinney store, thank you! Steve

Annie C on

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Phenomenal job by the movers!

Robert A on

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I was able to rent and return tricks very easily with no hassle as well as rent and return the storage unit quickly.

Rhonda Renee W on

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Excellent service

Joshua C on

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It was a difficult move, but would have been much more difficult without the UBoxes. We had 5 plus a 26 ft truck, and I wish we`d just done more uboxes

don p on

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It might help if some of your restrictions to the program are better spelled out on your website. I did not see any restrictions on motorcycles, but it caused me to have to rent a truck as well.

robert r on

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Great! cleanliness`no` because of the nails/screws in the front drive. Maybe from the trucks and trailers that are being prepared for rent/return. Well lighted. 50amp area the lights were not on.

kregan L on

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Service at the facility was great. They were helpful and friendly.

Hassan J on

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They extra charge me on delivery and storage than what was mentioned on the invoice orignally

Steve C on

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Two guys need to be commended for providing me outstanding customer service. Brad and Matt were very attentive, worked hard and fast and made this experience perfect! Thank you

Jose A on

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Very easy to sign up for new storage and friendly and helpful staff

TIM B on

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My only negative comment would be that the employees are parking in the breeze way where the security check in is located. This makes it very inconvenient to check in.

KELBY M on

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My time with uhaul storage was great, the only thing is that the sliding door wouldn`t work sometimes so it was frustrating

SEDRA B on

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Great service

MYRNA T on

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Extremely Poor Customer Service and Follow-Up

Robert T on

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RV Storage gate timer was broken. Counter was understaffed resulting in long waiting lines for customers.

emily d on

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I contacted uhaul 3 times to find out when the box would come. It was a pain and frustrating not knowing when we would get it. Keeping customers in the dark is not cool

James & Kim D on

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Excellent boat storage options.

Karen B on

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Loretta was our delivery/pickup person. She was excellent. She was friendly and very helpful and when I found I needed an extra box she helped arrange it quickly. Thank you

Danny L on

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Best U-Haul I ever experienced!

Steven L on

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Paul was awesome and very helpful!! Thank you Uhaul!

ELAINE D on

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You don`t leave enough room for a proper review. Read my review on yelp. The blonde young lady is precious. The older blond lady is not. Anything nice said is because of the young girl.

JEFFERY COURTNEY E on

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Clean, Easy Access and Good Prices for the Area.

Paige A on

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Wow, words cannot describe how impressed I was with Paul, Joshua, and Loretta. They made this process simple and were so helpful!

Gladys A on

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Loretta was very kind and patience. She value me as a customer. Even though it was very busy she was calm and productive. I will always look for her to serve if a needed anything.

Ashley Z on

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our reserved storage unit was unavailable. Put into non-climate controlled unit. Had to go through our stuff to separate out things that could suffer heat damage And find somewhere else to store.

Tom W on

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Loretta was awesome. Very warm and friendly. I am a happy customer and will be ecstatic when the remote works on the motorhome gate. Tom Woodard

Scott & Candice G on

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CJ, the manager on site was very helpful. Frankly, that was an understatement. He took care of us like family. This is our 2nd time back to store our stuff. Clean bathrooms too!

DAVID A on

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I use this facility for multiple needs, and they are on top of it and customer first.

Kevin C on

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The questions don`t accurately reflect customer experience. It takes an incredible amount of time to acquire a storage unit along and truck

Timothy M on

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Paul, the manager at this location was exemplary. He helped at every turn and offered many options for us to choose from. Loretta was also very pleasant over the phone and in person.

VALERIE W on

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Clean, safe, well lit, and facility conveniently located off main highway. Rates pretty stable for over a year.

Kelley R on

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Very good communication

pamela g on

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Service reps were easy to work with, upbeat and informative.

LOREN Y on

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The service was wonderful and the man who checked us in was very helpful. Thank You!

RONNIE G on

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Excellent service, courteous staff, efficient and clean.

ALTHEA A on

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Receive one month of free storage is false advertisement. I had to pay $20, mandatory rental insurance and a very specific lock.

Scott V on

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The General Manager Kevin was outstanding. Very helpful and knowledgeable. Thanks!!!

JOHN K on

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Excellent facility and service.

Brenda C on

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The staff members are awesome. They were very attentive to everyone there. This is my second time to rent from them and i will send everyone i know to them in the future!!!!!

DAG E on

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I have used this place many times before and always had good service.

STACEY A on

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From the managers to others everyone was awesome.

MICHELE C on

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Very friendly staff

CHERYL H on

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Very good location.

MATT PAM M on

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Went in to rent my first storage unit and CJ was very friendly, accommodating and helpful.

WILLIAM C on

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Thank you, Michael! Great customer service!

JERRY F on

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The store manager was particularly helpful.

CARLOS H on

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Good

BEVERLY C on

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Staff easy to work with, facility clean and well taken care of. No problems. Bev C.

SCHAMEKA T on

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Best customer service I`ve had in quite some time! They even helped me when I lock my keys in the car, lol!!!

ROBERT P on

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Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .

TIM B on

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Excellent

joanne d on

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n/a

ROBERT K on

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Everyone was very helpful and friendly Love the location close to my home

MARCUS P on

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Very professional

JEFFERY COURTNEY E on

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The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.

JORDAN G on

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Great service friendly staff

MARY BETH S on

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I was impressed with the manager`s help. Efficient and polite and quick!

RANDALL B on

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Great people

MARY VIRGINIA L on

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They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.

BROCK B on

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Expensive but nice facility!

TAMARA TRAVIS H on

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The staff was great, very helpful and professional

JENNY Y on

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Thanks!

JOYCE M on

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The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.

BRYE C on

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I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.

ROBIN K on

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Very helpful staff.

WAYNE B on

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Everything was great.

amy c on

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They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.

SANJAY K on

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The staff was very courteous and friendly.

Gabor S on

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excellent service

LEO JANICE D on

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To many parked cars, not trucks in the way that made unloading more difficult.

BROCK B on

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Kevin was great!

MARILYN N on

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Thanks for the great helpful service!

ARTNELLA H on

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Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.

BELINDA A on

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Great

KENYA S on

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Very great customer service and friendly staff

CHERYL H on

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Excellent customer service. A very well maintained facility.

AMBER D on

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Very clean! Super nice people. Would rent here again.

MARCUS H on

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great

BELINDA A on

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Excellent

MICHAEL H on

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Very helpful and well trained.

CARLEEN P on

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Zach was very friendly and helpful. He definitely went above and beyond when I needed him!

MELVIN F on

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I have been a customer for nearly 5 years, the staff has always been excellent

MICHAEL H on

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Friendly and clean.

SCOTT S on

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Great

RUSSELL G on

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Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.

KATHERINE S on

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I used this facility for almost 2äi have no complaints.

EDWARD B on

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Excellent facility and service.

RICKY L on

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Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.

KATHLEEN H on

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I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?! NEVER AGAIN

LARRY W on

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The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.

KINWYANNA C on

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They were very kind and efficient. Many of the employees at different times would go out of their way to help.

JAMES H on

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The facility was in great condition and the staff was very helpful.

MARCUS H on

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Great service from professional people.

DAVID N on

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Very professional, courteous and helpful staff. facilities appeared well maintained and secure.

VAUGHN V on

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On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.

BETH T on

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Thanks for the great service!

RYAN K on

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Excellent service, clean facility and fair priced.

ROGER G on

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The Staff was very attentive and helped make my move from Kentucky to Texas very easy!

ROGER G on

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The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!

STEPHEN W on

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When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.

Frances K on

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The people at U-Haul have been efficient and very helpful.

PHYLLIS M on

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Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!

DANNY H on

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Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!

DENISE G on

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As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.

DONALD J on

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Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul

DAVID H on

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great for rv storage!

RONALD N on

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I will never do business with this location again!

SAMMY H on

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very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent

JAY KWANG C on

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It`s will be very good if they add more pave stones. Only about 20% left on my site.

STEVEN S on

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We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.

TROY C on

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Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.

BRITTNEY O on

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LEROY T on

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Wendy was great. Enjoyed working with her.

BRIAN Y on

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great staff

NEYSA S on

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The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.

VICTOR M on

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Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!

BRENDA S on

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staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.

KELSEY H on

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Easy and fast experience!

EHSAN S on

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average at best.

JACKIE M on

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Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!

RAMON R on

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Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.

J B G on

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Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.

RICHARD M on

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Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.

MITCHELLE G on

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Perfect location, friendly staff and helpful.

CASSANDRA S on

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My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.

SONJA T on

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New hires were in training but the service was still good and friendly.

WELTON D on

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I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!

WILLY E on

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No problems! I will use this location again

CHRIS B on

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Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.

DANIEL M on

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Staff was extremely courteous and helpful.

MARIA D on

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I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.

COLBY S on

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Good over all. Just Sunday hours not the best

EDWARD K on

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You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.

JARED M on

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Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!

MARK W on

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my problem ,I paid for electric for my RV and never did it go up there and I had electric

MARK T on

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Friendly staff answered all my questions.

BRANDON H on

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Great

DEBBIE V on

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The lady helping us was very clear about the rules and regulations and was very helpful.

JEFF B on

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Great experience

VICTOR M on

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Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism

DOUGLAS L on

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Good service

RANDY K on

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In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete. Very frustrating.

RANDY K on

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We were very impressed with the staff services offered. The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.

GEORGE E on

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I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.

FARDAD F on

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Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!

BILL M on

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Always friendly and courteous service.

CASSANDRA S on

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N/A

THOMAS C on

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Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.

DAVID L on

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Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.

DANNIELA L on

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more lights

MICHAEL K on

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The GM and staff were awesome and very helpful. Great location

SCOTT M on

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Very easy and convenient. Friendly staff.

MARK C on

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I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.

SHANNON M on

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Great amenities available with storage.

LADALE R on

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I`m satisfied with my uhaul experience

LARRY T on

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great job!!!!!

SUSAN B on

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The roof in the unit 1379 leaked and got a bunch of boxes wet.

DAVE W on

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thanks

REGINA W on

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Thanks for everything.

RODOLFO A on

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Store manager was very helpful and staff was very attentive.

DIANE B on

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had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated

AJAY P on

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I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!

GARY G on

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Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions

JOHN B on

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Everyone was very helpful

TIA H on

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Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!

JOHN V on

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Staff very courteous and helpful!

JOHN V on

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Staff very courteous and helpful!

JACKIE L on

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Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.

BOBBY J on

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We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.

SARAH T on

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Very nice staff

JONATHAN M on

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Very helpful. Was quick and easy to get in and out.

CLAUDIA R on

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Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.

JOSEPH R on

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This is the best facility I have used. The staff is very helpful and provides great advice.

TIA H on

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The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.

JENNIE E on

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Friendly helpful staff

CHRIS B on

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Great

MARIA D on

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Pleased with the reception I received

SHANNON M on

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Fantastic storage! I love this compared to my last place already!

DWAYNE M on

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The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!

DAPHNE A on

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The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!

JEFF W on

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I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.

ROBERT C on

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Very nice and efficient.

BARBARA W on

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Very secure storage site.I felt my stored Items secure

WILLIAM B on

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Extremely friendly and helpful staff

PETER G on

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The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!

GLENN G on

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Very good service... accomidated all of my needs

GUY W on

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My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.

CYNTHIA M on

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Very helpful..excellent customer service

LOUANN M on

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I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service. Rented a truck to move my stuff it was the best price in town.

SUZON C on

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McKinney site was helpful and polite

ADREA L on

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Thank you so much for everything!

MICHEAL S on

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Very good service.

SHERRY H on

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My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .

JERRY P on

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Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.

DOUGLAS G on

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Consistently outstanding service.

CARMYLETTA W on

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Keep up the good work.

SHARON M on

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Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.

KIMBERLY B on

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Great place. Great service. Great people

CAROLE C on

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Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.

HAROLD S on

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The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly- Thank You Guys!

DANIELE D on

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!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!

SHAWNEE N on

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Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.

CHRISTIAN S on

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The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.

TRACE C on

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I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.

CARMYLETTA W on

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I`m very pleased with the service I received. Thanks so much!

MIKE S on

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Great experience every time. I have rented trucks from this facility numerous times.

BARBARA W on

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This facility appeared very secure

KATIE W on

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No complaints except that the faculty hours should be open a little later on Sundays

ALEX T on

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It was good. Storage locker prices are high but parking spot prices are low.

MEREDITH V on

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When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.

SHARON M on

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friendly efficient service.

CHARLES P on

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The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.

NANCY C on

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Thank you.

ARNEL J on

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I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.

SCOTT C on

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Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX

ROBERT S on

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Very professional and on the ball with responsiveness.

LINDA C on

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During the 28 months I used indoor storage my belongings were safe and sound.

ALICE M on

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Was very happy with the service

GREG D on

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I used it for temp storage of household goods and it was hood

PATRICIA K on

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When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.

JOANN L on

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Great storage experience!

PATSY D on

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PLEASE BE MORE FRIENDLY

HOLLY H on

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Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.

RICK R on

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Staff was very accomodating.

KEN T on

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Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.

CECILIA B on

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The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.

CHRISTOPHER B on

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No complaints.

DEENA P on

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All staff was very helpful and friendly - thank you!

WESLEY C on

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Very helpful, knowledgeable and curious!

WYLIE G on

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I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.

BRANDIE H on

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Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.

BEN P on

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great place well run

JESSE V on

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very secure

BRAD L on

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Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.

PATRICK A on

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It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.

LYNDA C on

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He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.

IRA E on

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Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.

BILL M on

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My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking. Thanks, Bill.

BARBARA K on

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Everyone was very helpful and a pleasure to do business with.

BARBARA K on

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Everyone was very helpful and a pleasure to do business with.

TYLER H on

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Enjoyed my experience here and the staff was extremely helpful

BRUNO S on

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took care of my needs promptly

STACIE S on

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Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.

CARRIE M on

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Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.

GARY H on

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Staff is very friendly and helpful!

PAUL G on

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Great place, very friendly

KIMBERLY S on

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GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS

MARY H on

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Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.

EDDIE W on

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Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler

JORGE L on

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All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.

JORGE L on

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All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.

CHRISTOPHER D on

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Despite some issues with the computer the manager of the branch was very helpful and considerate.

ALEX S on

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Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.

JERRY P on

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I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.

MIRANDA S on

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I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!

DOUGLAS M on

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A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.

THOMAS C on

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I wish that all U-Haul facilities were this nice.

NANCY C on

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Quick service, accurate, helpful.

DOUGLAS J on

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Michael Riley is very helpful and always willing to help. We would recommend this facility.

AUNDI B on

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The staff was very good. The guy that helped us was very good, informatI`ve, and made the whole experience better than expected.

EDDIE W on

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Very friendly and helpful staff.

THOMAS L on

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i talked to 3 different people while there. all were very helpful and courteous.

JOHNNIE B on

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While I would have liked to have 24-hour access, I understand that this cannot always be provided. Of course, I would have enjoyed a lower rate, but I am quite pleased. Thanks, McKinney U-Haul.

JEFF S on

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Steve did a great job give him a raise

JIM C on

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you need to buy back the locks

TYLER H on

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The staff was very helpful and extremely personable

MICHEAL M on

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Great service. Thanks.

KEN T on

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Fast service and very helpful.

PAUL G on

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Good

JOHN C on

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My only complaint is that there was no pro-rated return of fees for ending the storage space rental before the next billing cycle, other than that, I was very pleased with access to my stuff.

VIVIAN Y on

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Keep up the good work.

THOMAS E on

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everything was nice

JODI K on

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With the free month of storage space, I thought we got more than our money`s worth. Very professional staff.

CONNIE H on

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Thanks so much. Everyone was very helpful whenever I needed it!

SABRENA B on

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Great staff!!!! The lady who assisted us was knowledgeable and sweet.

ROBERT K on

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We were happy with our experience.

CAROL W on

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The facility needed to be open later in the evening.

AUSTIN F on

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The guys at U-haul really helped me out. The facility was top notch. Even on move-out, they went above and beyond, offering me help. Thanks very much and happy holidays! -Austin

DEBRA W on

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My only disappointment was that since you only had on climate controlled in the size I wanted, it was not available for the free month plan. Otherwise, I was COMPLETELY satisfied.

RALEIGH P on

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You exceeded my expectations.

WILLIAM W on

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I was very pleased with the whole experience!

RICHARD M on

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The people I met were courtious, friendly, efficient, and relaxed.

SHARON H on

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Your comment area won`t accept what i had to say.

SUSAN S on

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michael very helpful...delivery and pick-up so easy!!!

DARREN M on

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Employees were extremely helpful and curtious, great experience!!!

CHRISTOPHER C on

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Excellent

ALICIA M on

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I received good service and it did not take long.

PATSY L on

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great experience

PAMELA G on

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Facility was nice and clean and service was good.

ROBERT P on

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At this particular location, it is a pain in the butt to also have to use your badge to re-open the main door, while going up a hill with a cart full of stuff. It is not too convenient.

MARION S on

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We were only there a month...staff was very helpful. Thank you.

BECKY R on

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Make sure truck is @ 1/4 tank from now on. Didn`t receive free month storage, the drop off location I chose is not a storage facility. The personnel assured me that did not matter. It did!

JIMMY L on

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good

FRANK R on

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sent to the wrong storage by computer then called and got wrong directions and then had to pay extra for miliege would like a call 817-600-6088 thank frank runey

TARRY L on

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Manager onsite was was rude

DON C on

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Thank you for the excellent service.

JOHN C on

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We recently had to move from our rental home quickly due to a bank foreclosure. Michal Riley was extremely helpful in getting us in the proper units needed.

NATALIE S on

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the service was great!

KEVIN B on

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very impressed with the security of the facility

MICAH K on

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My experience with U-Haul Moving Storage of West McKinney was highly satisfactory, due to the accommodating and expedient service of Michael Riley and his excellent staff.

WESLEY W on

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The staff is very friendly and helpful made it easy to store my stuff there I will use them again

JEREMY W on

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Good

GLORIA M on

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this Uhaul did great to remedy a not so good situation. Pleased with their customer service

MELISSA D on

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Employees parked in front of our unit. Addressed numerous times. Bad experience.

SAMUEL H on

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I have had never been so frustrated as dealing with Uhaul and its employees. Never again will I put my self through so much aggravation. Do you hire anyone who is not an idiot?

JOHN S on

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Very helpful. Assisted with loading my purchases into my car.

RYAN S on

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Very happy with overall experience! thank you Mr. Riley!

ROBERT C on

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Michael was customer focused, friendly and easy to work with - great experience in an area where I have had bad ones in the past.

MEREDITH V on

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Very well maintained

RORI B on

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The staff was very friendly and prompt at assisting all customers. Enjoyed my experience and would recommend to anyone.

DAVID H on

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Holy cow- Michael Riley the manager is awesome! Extremely personable, and great vision for where he wants to take his store. Great RV storage facilities!

JAN S on

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the access hours to the climate control storage are very limited.

JAZZMINE T on

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The individual that helped me was more than helpful and so knowledgeable. He also helped me find solutions that met my needs while making me feel like a valued customer.

KAREN H on

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We had 2 storage units. The facility was great. The staff was helpful.

JACLYN O on

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I didn`t actually have to interact with the staff very much but my storage unit was just what I needed for short term storage. The rat poison did freak me though at first.

GREG B on

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Erica and Michael did a great job taking care of us! Very professional and helpful. Thanks for a great job!

GEORGE C on

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Sometimes is quite diffacult to access the gate using the access card...I would reccomend a gate clicker for ease and security reasons...Thanks

DENISE W on

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Service was very good.

ROB R on

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Mike did a great job taking care of my storage needs!

DAVID S on

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WeDID NOT getthe storage unit asked for on reserve just 3 days prior Also I believe that these people need better management guidance! The ONLY helpful person was ERICA whom we set haul/storage

KAREN H on

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GOOD SERVICE

TODD C on

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So far no complaints other than the master lock set I bought from you guys isn`t working right. The keys won`t go in and one of the locks sticks

JEREMIAH A on

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I was taken aback by the friendliness and the customer service skills of the staff here. they were very friendly and caring. I appreciate their help and efforts.

RODNEY M on

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Great Staff. Very Friendly. In and out quickly. HIGHLY RECOMMEND!!!!!! Thank you for making our move easy!!

ALVIN H on

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well done guys

LETHA F on

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Someone stole our battery from our RV.Cameras installed to protect customers. Signage to alert to video cameras.Theft will ruin your companies reputation of being a secure storage facility.

JOSHUA T on

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they helped with everything i needed

SHERRY J on

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The store representative was very good at explaining the storage details to me.

STEPHANIE H on

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Awesome Guys!! They took Great care of me.. I`ll highly recommend this location to anyone!

JOSHUA R on

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Staff was great. I am a little concerned about the level of security seeing as there are people in the RV/Boat storage lot just hanging out beside their RV parking spots with large groups of people.

RYAN S on

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Mr. Riley was extremely nice to work with. He helped me with everything I needed. It is nice to see that such professionalism is still in existence. A wonderful experience!

JONATHAN F on

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Everyone was very helpful and went out of their way to help me decide on a spot. A+++

SINDIE S on

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Michael R. made this experience not only easy but enjoyable! When going through a stress-filled time like moving it was such a blessing to have one thing be stress-free.

CHARLES P on

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Excellent

ROXANIE S on

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manager was very helpful, He told us about the extras, air pump, propane. We feel we made a great choise. We had checked out several others, and none offered this level of freindliness and service.

CHE J on

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The staff here is more than helpful! They made a potentially awkward experience very comfortable.

DON G on

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The carts are very helpful.

CARRIE M on

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Everyone has been super friendly and helpful. I`m very happy thus far!!

DOUGLAS B on

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Excellent friendly customer service. Thank you!

DENISE G on

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I like the U-Haul I have selected it`s close to my home and the staff is helpful and friendly everytime I go in the office. thank you

LAURIE T on

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Excellent service. Very pleased.

GABRIEL G on

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staff always helpful and professional

JAY O on

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Access hours are standard for facilities but it would be nice if they open late Friday through Sunday.

MELVIN S on

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Michael was very knowedgable and uncommonly helpful. He is a good trainer. His attention to detail and customer service skills are very very rare.

JEREMY S on

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The staff at this facility were very helpful and were able to address my needs in a timely manner.

PAUL K on

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Customer service was excellent! Very nice and helpful employees!

WILLIAM W on

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the clerk was most friendly helpful. 5 Star all the way.

ROBERT C on

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The customer service way exeeded my expectations - very friendly and customer oriented.

RUTH V on

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Everyone was extremely helpful But Phyllis was just the best!!

DIANA B on

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Good customer service.

MARK P on

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aT this facility they have been nothing but helpful!A guy named Austin was EXCELLENT and Linda was Excellent also highly recommend

JAMES H on

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It was a pleasure working with Shirley. She was very efficent and easy to work with in setting up our storage rental account. Everything was explained clearly.

ROBERT A on

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Now that Mr. Riley has taken over, the center is well organized and getting cleaned up.The prior store management seemed very strange compared to my prior UHAUL center experiances.

JAMES H on

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I have been in 6 times trying to get the space that I am paying for. the employees were totally inept.

JAMES M on

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employees helpful and pleasent.

KAREN H on

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The size room reserved was not available. Had to go with the closest size and it was too small.

BO A on

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Staff was very polite and friendly.

TAMERA P on

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Staff knowledgeable of services offered.

ROBERT P on

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The staff here is nothing but exceptional. They have to be one of the best around. I enjoy my experience with them. They are great.