U-Haul Moving & Storage of West Oaks

Rating:

5.0

Mario was great and the truck was new and super clean!

Rating:

5.0

Nothing, great service

Rating:

4.0

Overall very good experience with U-haul for moving from Texas to California. The moving help coordination was also managed very well. U-box delivery was executed perfectly as well. I would definitely recommend U-haul to everyone.

Rating:

5.0

Have more staff available so at least one person is on the store front to assist cu.

Rating:

5.0

Very helpful and great attitude! Give her a raise! She is worth it!!!!

Rating:

5.0

Good and prompt attention...

Rating:

1.0

Staff did not tell me when i needed to return the pads, so i ended up paying for an extra day for no reason

Rating:

1.0

Fix your automated assistance. Does not work! Repeats back to beginning, over, over.

Rating:

5.0

Friendly and courteous staff.

Rating:

4.0

Everything went smoothly

Rating:

5.0

The manager Zerrick was always helpful and understanding, I really appreciated his kindness. I recommended this storage facility to my sister as well and she has been renting from uhual storage on Westhiemire for a few months now.

Rating:

5.0

All UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!

Rating:

5.0

These workers were OUTSTANDING! I had a WONDERFUL experience and I DO recommend this location to ALL who need to rent from UHAUL. Thank you ALL so much for your warm and welcoming ways. Thank you ALL so much for being so knowledgeable, so polite, so courteous, so attentive! I really appreciated my experience! KEEP UP THE GOOD WORK!

Rating:

4.0

Make the wheel staps longer. I tow a vehicle that has big tires.

Rating:

1.0

The person that processed my rental return did not greet me warmly and was very rude and abrupt. I had an issue with my rental and she could care less. You guys should teach the staff that even though we are all now in mask I could she did not smile underneath.

Rating:

5.0

Young man mario or maris Polite professional helpful Manager was too

Rating:

5.0

Excelente service

Rating:

3.0

Customer service was poor

Rating:

5.0

Excellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.

Rating:

1.0

The staff was very rude and unhelpful and the truck that received didn't even have a half a tank of gas in it. Uhaul is a scam and not worth the hassle.

Rating:

5.0

Excellent! Great customer service, clean and spacious facility. Well coordinated personnel. Friendly and courteous staff.

Rating:

5.0

I had to call u haul because it said I dropped off at wrong location. I was told I could drop anywhere in Houston. so that was a hassel. so what you need to do different is have all drop spots on your website if you have to pick a specific one

Rating:

1.0

New employees need proper training, clerk tried to charge me $1600 for a 3 day rental, 3 people had to help her figure out what happened. I returned the truck 24 hours later, the same clerk checked it in and told me my balance was $89. Two days later, the store manager called asking where the truck was bc it was over due, took them 45 minutes to locate the truck and properly log it an charged me the right price. THIS STRESSED ME OUT MORE THAN FUCKING MOVING!!!

Rating:

2.0

I almost lost my storage twice. The information was not inputted correctly. This is very inconvenient, considering I travel a lot

Rating:

5.0

Check out lady professional and nice So was check in guy tyler

Rating:

5.0

No issues at alll

Rating:

5.0

Very friendly, professional service. Equipment very clean.Even smelled fresh. Truck ran very well. Made my move smooth sailing!

Rating:

5.0

Need a side door because if your storage is all the way in the back it is a king walk.

Rating:

5.0

He was very knowledgeable and extremely helpful

Rating:

5.0

The staff was verbally expressing not really wanting to provide services. The staff was not professional.. The manager was professional..however, there was a staffer who wad not helful with major attitude. The associates are there to provide services to customers..

Rating:

5.0

Just getting customers out faster but other than that it was great

Rating:

5.0

The customer service was exceptional at this busy hub. CDC recommendations where being followed!!

Rating:

2.0

For the second time, despite making a reservation days in advanced for my boxes to be put out on the parking lot so my movers could load my belongings into their truck and deliver to my home, my boxes were only put out once I waiting in line and asked the customer service agent to have my boxes pulled. The first time took over an hour, for which my movers charged me $150 to sit and wait. The second time also took an hour which cost me $175 (a higher weekend rate). So, I lost out on $325 because, despite reserving days in advance, my boxes were not placed in a reasonable timeframe.

Rating:

4.0

The drivers side side mirror was loose. Every 5 minutes you had to reach out of the window and adjust it just so you can see. Also, the front suspension was very loose and the truck was very hard to drive because the steering required a lot more input.

Rating:

5.0

No improvements necessary. Batool Milwala was excellent. She helped me hook up my trailer and showed me everything I needed to know. I was very appreciative of her efficiency and support. I will likely need another trailer soon, and hope to rent it from her.

Rating:

5.0

Awesome staff!

Rating:

5.0

Thank you!!

Rating:

5.0

Return was efficient and staff was friendly.

Rating:

5.0

The young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.

Rating:

2.0

Arrived to the location and the 6x12 I reserved had been stolen and wasnt available. I received a 5x8 which was fine, but NEVER received the appliance dolly I ordered.

Rating:

4.0

Speed up counter service

Rating:

5.0

Ensure the tires on the vans are in good shape.

Rating:

4.0

they tried to help as much as they could with the given situation

Rating:

4.0

Vehicle had two warning messages. Tire pressure monitor defective and oil change required.

Rating:

1.0

Had to wait over 2 hours to pick up trailer due to an internet issue with the business

Rating:

5.0

The employee who checked the trailer back in was exceptional. I believe his name was Travis.

Rating:

1.0

Have employees trained to do their job. Worst experience I've ever hade with uhaul!! And at 62 years of age I have used uhaul many many times in my life.

Rating:

3.0

I reserved me trailer 5 days in advance at a uhaul location about a mile from my house. Two days before pickup, I got a call saying they had changed my location for pickup. It took me about 10 miles out of my way. If Jartran was still in business, you would not get my business in the future.

Rating:

3.0

The reservation process online was fine but once you go to counter its a different story. Problems checking our with bank card so I had to change vehicle.

Rating:

5.0

Nothing, everything was perfect. Thanks

Rating:

4.0

The only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.

Rating:

5.0

The lady that took care of me went above and beyond the normal expectation. She deserves to have reward and recognition

Rating:

4.0

The truck engine sounds terrible.Needs overhaul.The horn is not working.....stearing weel very hard to turn

Rating:

5.0

I don't know his name but the employee who rented to me gave an excellent service. I would give him a 10.

Rating:

5.0

Location pick was good and the truck I got was efficient for intended use overall customer service to service delivery was great.

Rating:

1.0

The associate that checked the truck in upon return was very rude, did not even say good morning, started asking me about dolly which was not in the truck. The fuel level was marked incorrectly when I picked up the truck. For 14 miles usage, no long idling I put 3 gallons of gas back. He was really rude telling me he will charge me $11 if I don't go back and add more gas. I think customers deserve to be treated with a little respect.

Rating:

1.0

my name is Ramin Milani and I rented Uhaul truck last Sunday to move. Your employee made mistake on Saturday and instead of reserving me 26' Truck she booked me for 20'. When I came to pick up they said that they don't have 26' available and instead they gave me the shorter version of 20'. This is Uhaul mistake. The lady at front desk told me that the person who booked you yesterday is not working today . I had to leave some of my stuff in street and couldn't come back for second trip.

Rating:

1.0

We called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.

Rating:

5.0

Service excellent

Rating:

2.0

Staff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.

Rating:

5.0

That's ok

Rating:

5.0

Great staff, and extremely clean.

Rating:

1.0

From my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.

Rating:

5.0

Margaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.

Rating:

5.0

Mr. Sellers was thorough and informative

Rating:

5.0

Great experience visiting your facilities and extremely clean.

Rating:

2.0

Your policies make it impossible for people to catch up. The fact that I couldn’t make partial, set me back and now I don’t have my personal possessions. Thank you for caring

Rating:

4.0

I moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.

Rating:

5.0

Staff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe

Rating:

5.0

The manager was very informative ,courteous and professional. My overall experience was a good one.

Rating:

5.0

I know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations

Rating:

5.0

Staff very helpful and informative .will definitely visit again

Rating:

5.0

Professional staff members and very clean facility. And, secure like Ft. Knox.

Rating:

5.0

Very polite and professional.

Rating:

1.0

My unit was burglarized and all my staff gone. Manager wasn’t helpful at all, he didn’t want to show the security cameras video to the police

Rating:

5.0

Thanks Ahilin

Rating:

5.0

Had a storage unit for over a year, never had any issues.thanks

Rating:

1.0

Dishonest Employees

Rating:

5.0

thankk you so much!!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

I have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.

Rating:

4.0

The rate is very high on the unit.

Rating:

4.0

I will use u haul again in future thank u. Anita.

Rating:

5.0

I got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks

Rating:

5.0

Outstanding service Zerek!!!

Rating:

5.0

I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled

Rating:

5.0

Clean facility fairly priced. Helpful staff.

Rating:

5.0

Very professional and accommodating

Rating:

5.0

I have been with the storage company for 2 years.

Rating:

5.0

I was very pleased

Rating:

5.0

I would recommend Uhaul

Rating:

1.0

Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either

Rating:

3.0

Margarett is the sweetest person I’ve ever met and made my experience at this location the best.

Rating:

5.0

Great location

Rating:

5.0

The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!

Rating:

1.0

Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

Rating:

5.0

Perfect 👏👏

Rating:

5.0

Excellent service !!!!!

Rating:

1.0

I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.

Rating:

5.0

Great customer service. Thank you.

Rating:

5.0

Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer

Rating:

5.0

Staff was great. Never had any issues. Would recommend.

Rating:

5.0

Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.

Rating:

5.0

I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.

Rating:

5.0

The employee handled two customers and at the same time, while a third customer waited.

Rating:

5.0

Great service

Rating:

5.0

No comment

Rating:

5.0

Everything good

Rating:

5.0

Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!

Rating:

5.0

Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,

Rating:

2.0

Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off

Rating:

5.0

The staff was awesome great customer service hands down very helpful and friendly

Rating:

5.0

Great customer service.

Rating:

5.0

Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

Rating:

4.0

Staff das always helpful .

Rating:

1.0

I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!

Rating:

5.0

Extremely professional and helpful associates. They are very friendly and easy to work with.

Rating:

5.0

It was good

Rating:

5.0

I will use uhaul storages again in the future. Thanks!

Rating:

3.0

Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.

Rating:

5.0

I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box’s as long as I gave them 24 hour notice.

Rating:

4.0

It was a pleasure dealing with them.

Rating:

3.0

My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.

Rating:

4.0

Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.

Rating:

5.0

Good Customer Service

Rating:

4.0

Service was good

Rating:

5.0

I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !

Rating:

5.0

There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.

Rating:

5.0

Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan

Rating:

4.0

nice staff friendly and helpful

Rating:

5.0

The guys that worked on Sunday March 10 2019 all was extremely helpful.

Rating:

4.0

Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users

Rating:

5.0

Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.

Rating:

5.0

THE STAFF IS AMAZING 😍😍😍😍

Rating:

5.0

Great customer service my furniture was well taken care of doing its transit.

Rating:

1.0

The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn’t recommend this branch to anyone!!

Rating:

3.0

First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.

Rating:

5.0

Excellent Service

Rating:

3.0

Your employees should take customers more seriously. I felt like I was at the post office. Bad service.

Rating:

4.0

Pleased with service.

Rating:

5.0

Friendly staff.

Rating:

3.0

Employees are rude, terrible customer service.

Rating:

5.0

Love the staff. Alexa super sweet! The whole team very helpful and friendly.

Rating:

5.0

Thanks for everything....

Rating:

4.0

Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.

Rating:

5.0

Hassle free experience

Rating:

5.0

VERY FRIENDLY AND HELPFUL STAFF

Rating:

5.0

Wonderful service

Rating:

5.0

Good job. Thanks.

Rating:

5.0

Very professional and friendly service.

Rating:

5.0

He was very helpful and nice I love the service

Rating:

3.0

I wasn’t told that the hours for storage was from 5a-10p. It’s a leak in that storage. Water damage messed up my furniture.

Rating:

5.0

I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.

Rating:

5.0

Good experience for long distance move

Rating:

5.0

The GM and staff were inviting and friendly!!!

Rating:

5.0

Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.

Rating:

5.0

Awesome facility. Great staff

Rating:

5.0

This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.

Rating:

3.0

EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.

Rating:

5.0

Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.

Rating:

5.0

My move in was great no issues no worries

Rating:

5.0

I will recommend uHaul for storage

Rating:

4.0

Great Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks

Rating:

4.0

I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.

Rating:

4.0

Beginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double

Rating:

1.0

This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.

Rating:

4.0

Access often inconvenient

Rating:

5.0

Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.

Rating:

5.0

Everyone was very helpful & eager to please!

Rating:

5.0

Biggest and best U-Haul location with great staff and clean storage

Rating:

4.0

Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone

Rating:

5.0

Great service, clean building, decent prices!!!

Rating:

5.0

The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul

Rating:

4.0

Good services

Rating:

5.0

The process went better than expected.

Rating:

5.0

Very satisfied had no problems.will use this facilities again if the need arises.

Rating:

1.0

The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.

Rating:

5.0

Very friendly staff. Very clean facility.

Rating:

4.0

It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.

Rating:

4.0

No comments

Rating:

4.0

delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies

Rating:

1.0

The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.

Rating:

4.0

The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!

Rating:

2.0

They already know about the issues I had and was unable to correct all of them.

Rating:

2.0

I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.

Rating:

5.0

Problems none whatsoever

Rating:

5.0

Thank you for the excellent professional customer service provided throughout the use of Unit 1108.

Rating:

4.0

Very happy about my stay here

Rating:

5.0

Everyone there was friendly and helpful! Thank you!

Rating:

3.0

no comment

Rating:

1.0

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

Rating:

1.0

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

Rating:

2.0

The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.

Rating:

2.0

Just a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.

Rating:

3.0

There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.

Rating:

4.0

The experience was just fine up until I recieved the request to take this survey 136 times.

Rating:

5.0

Great place and friendly service