Customer Reviews for U-Haul Moving & Storage of West Oakville

1121 reviews

1296 S Service Rd W   Oakville, ON L6L5T7
(Old Vicwest building West of Fourth Line)

(289) 243-0072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 243-0072

1296 S Service Rd W
Oakville, ON L6L5T7
(Old Vicwest building West of Fourth Line)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Had a pleasant experience and need to let future people know that it's worth the drive to this locatio

JAMESROBERT L. 
Rating:
5.0

Customer did not leave a comment.

MARIAN G. 
Rating:
5.0

Our order for a 15' was cancelled the day prior (not this location's fault). So we had to go down to a 10', which really made our moving experience a lot tougher.

Adam S. 
Rating:
4.0

Overall is good

MAHESH C. 
Rating:
5.0

Customer did not leave a comment.

ARFA A. 
Rating:
4.0

Customer did not leave a comment.

Ailene C. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
4.0

more explanation for the driver regarding the Truck ,the emergency case.....etc

KAMAL H. 
Rating:
3.0

Vehicle was a bit dirty and instructions for after hours drop off were not clear for the key box.

Ellie V. 
Rating:
4.0

The equipment was pretty clean, but someone should go inside the trailer, close the door and clean the inside of the door, or clean it when it is open.

J-JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

CLAYTONW V. 
Rating:
5.0

Customer did not leave a comment.

JANUSZ B. 
Rating:
5.0

Customer did not leave a comment.

Jael B. 
Rating:
3.0

Don't give the car that has the cardboard advert in the windshield. Inside the cab had a few belongings from previous drivers. Outside of car was not clean. The UHaul App did not work at all and could not pickup car or drop off rental after hours, which caused me to be late for my other appointments. App is completely useless and stressful

Roxolana R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE V. 
Rating:
5.0

Awesome staff

MATTHEWLAWRENCE M. 
Rating:
5.0

The customer service person was “excellent” considering his co-workers were arguing/rude when I first came in. My rep told them to leave the area (and not fight in front of customers). This Rep is and was very professional and should be identified by the company as an excellent employee … I did not get his name but wish I had. He is a valuable employee to this store!

Doreen M. 
Rating:
4.0

it was a clean van only with a smell...

Rania Mahmoud A. 
Rating:
2.0

There was no place after hours to drop the key off - apparently it was in a slot in the garage that was not highlighted and I could not find it at night and still could not find it the next day when I returned the keys

ARTHURM D. 
Rating:
4.0

Customer did not leave a comment.

RENATO R. 
Rating:
5.0

Good people efficient and helpful! Unlike the idiots in Brampton where they are lazy and useless!

KELLYP W. 
Rating:
5.0

Great service.

Sue W. 
Rating:
5.0

Customer did not leave a comment.

INDERJIT R. 
Rating:
5.0

Customer did not leave a comment.

Ernesto F. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Knowledgeable, courteous and confident staff who make you feel like your part of a family and they care. I have obtained equipment for many years from UHaul and out of all the different cities and people I encountered the group working at this location are far above the rest I have encountered. I believe a few locations in GTA could learn allot from how this group of employees respect and treat UHaul customers. Simply a wonderful experience and as far as my needs or my friends needs go I will only use this location and recommend this location to family and friends.

DAVIDWESLEY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JANUSZ B. 
Rating:
5.0

From staff to equipment this is a great place to rent your truck and trailer needs.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Yushin K. 
Rating:
4.0

Customer did not leave a comment.

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

ARJUNPREET S. 
Rating:
5.0

Customer did not leave a comment.

Ljiljana K. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
3.0

1. This is not the location I scheduled and as a result had to pick up the truck earlier 2. I didn't receive the truck I reserved 3. I had to return the truck to the location I didn't choose when this was supposed to be a one-way trip. 4. Due to #1, #2 & #3 I had to make a third trip and as a result was charged for an extra day and mileage. Excellent service! I have another scheduled truck this month and I'm looking for alternatives

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Anis H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Would be nice if I was given the equipment that I ordered.

NMICHAEL S. 
Rating:
5.0

I think that the truck's exhaust system may need attention as it was quite loud.

DAVID W. 
Rating:
5.0

Staff was very knowledgeable, courteous and helpful. Great experience overall

EMANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Asli K. 
Rating:
5.0

Pick up truck was filthy.

ROBERT F. 
Rating:
5.0

Seamless pickup and drop off. Well done.

SAMUELD M. 
Rating:
5.0

Customer did not leave a comment.

POWELL M. 
Rating:
3.0

The phone customer service is a joke. I called 3 times to get someone and had to wait 75 minutes to speak to someone. I tried calling the store directly, I tried pressing 0 I called 3 times and had to hang up after more then 30 minutes ?!?! That is not customer service

FRANCE J. 
Rating:
1.0

I rented several times from other locations but yesterday was not a good experience, the cargo van was with a disgusting smell, the dashboard full of dust and the cup holders completely sticky. I also noticed the oil change was due for around 8000kms Very disappointing, I don't think they are following any COVID/health protocol

LINA M. 
Rating:
5.0

Possibly provide more direct access to the customer service desk from the trailer yard.

PETER V. 
Rating:
5.0

Customer did not leave a comment.

MICHAELS M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Staff were very helpful and friendly

EZIO S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
5.0

Customer did not leave a comment.

Leanne F. 
Rating:
4.0

Customer did not leave a comment.

IANB H. 
Rating:
5.0

Customer did not leave a comment.

FARISARSHAD ABDU A. 
Rating:
5.0

Customer did not leave a comment.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

Anas B. 
Rating:
5.0

You guys rock Keep it up !!

TAMARAN J. 
Rating:
5.0

perfect

Bin Z. 
Rating:
5.0

Customer did not leave a comment.

Iain D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KRISTINAMAY D. 
Rating:
4.0

Filling up after we were done, the yellow cap confused me. Normally yellow represents Diesel. It should be marked unleaded on the gas cap. Wasn't sure what E 85 was.

LARRYM V. 
Rating:
2.0

Customer did not leave a comment.

DAWID J. 
Rating:
5.0

Extremely good staff. My new first choice for truck renting.

MIKEL F. 
Rating:
5.0

Customer did not leave a comment.

SCOTTW H. 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS R. 
Rating:
5.0

A bit of confusion with the pick up time and I waited for a call to hear when the truck was on time or not but Darcy the girl at the site was awesome - so friendly and professional! She made everything alright. Thank you!!!

Sophie P. 
Rating:
5.0

Customer did not leave a comment.

Clayton V. 
Rating:
5.0

Customer did not leave a comment.

Alin V. 
Rating:
4.0

Customer did not leave a comment.

GIUSEPPE D. 
Rating:
1.0

We had a reservation. 1. They on their end changed the size of the truck from a 20' to 10' then did not have anything avail. You had one customer rep that let us have a truck for 12 hours, but what really pisses me off is we booked a month prior. Terrible organization. Also your customer rep. At woodey Ave. Didn't even try and help the situation. Terrible

Jordan D. 
Rating:
3.0

trailer had lots of dirt left in it. waiting extra long for service while picking it up.

BOSKO S. 
Rating:
4.0

There is no lock box for the keys. The staff should let know upfront about this issue.

Ekaterina P. 
Rating:
1.0

Offer other trailer smaller than my booked request however company accepted to put all grass sods in the trailer

RAYMONDN P. 
Rating:
5.0

Customer did not leave a comment.

Zaher E. 
Rating:
5.0

Customer did not leave a comment.

Marwan K. 
Rating:
5.0

Customer did not leave a comment.

HUSSEINSHABBIR F A. 
Rating:
4.0

Nice truck. Clean. Ran well. 7500 miles on it. New.

PAULDONALD B. 
Rating:
4.0

Someone needs to be at the return area to help detach equipment (trailer).

JOHN K. 
Rating:
5.0

Great service, easy to do business with, clean well maintained equipment, that is why I am a repeat customer

MICHAELAVICTORIA G. 
Rating:
3.0

I was confirmed pickup and drop off at two separate locations only to be told I had to drop the vehicle off at the same pick up location. If uHaul is going to change confirmed pick up and drop off locations, please don't give customer the option to select where they want to pick up or drop off….very misleading

KRISTINNICOLE D. 
Rating:
2.0

Returning the truck was an exercise in frustration. There's got to be an easier way. Your app would not allow me to upload the photos. I had to call a friend to come and help. Why not just allow people to email you the pictures and drop the keys in a box. That would be soooo much easier. ***Also, you did not give me a receipt and I have been overcharged. Please have someone call me as soon as possible on Monday to sort out. I will be disputing the charge on my Visa.

ELIZABETH G. 
Rating:
3.0

I booked my truck about 6 weeks in advance, the night before I was supposed to pick it up (at 7:30pm) I received a $50 credit and notice that a tru k would not be available in my booked location and also in the size I required. After waiting on the phone 15min I decided to drive to my closest location before they closed (8pm), I had to downsize to a smaller truck and change my pickup location by about 20km. They offered me reduction in price per km but it still didn't make up for the difference in distance or inconvenience specially after having planned 6 weeks ahead and having a very last minute issue.

JULIEPAOLA H. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

arthur S. 
Rating:
1.0

Trailer had no license plate

STEPHEN C. 
Rating:
5.0

Would be nice if I received a final bill. They had promised to e mail it to me but this is yet to be received.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Candice S. 
Rating:
4.0

I rent trucks 2-3 times per year. Decided to go back to UHaul even though I had a terrible experience with them over ten years ago as they told me I could pick up and drop off in different locations - What a mistake! My rental was not what I ordered and I couldn't drop off at a different location as was promised. UHaul definitely lived up to their reputation of being the biggest crooks and criminals in this business. They commit to something at a reasonable price only to call you the day before and completely change everything. They consistently tried to sneak in extra charges on both pick up and my drop off (read your contract and ask what the charges are for folks! They pray on the meek!). I am convinced they train their employees how to sneak in any charge they can which is deplorable business. Don't know why I went back and gave them a second try - Shame on me! I will be sticking with their competitors going forward as they are honest, courteous and helpful unlike UHaul. Saving grace is the rep I had was a wonderful - She needs to find a better and healthier environment to work in.

mike N. 
Rating:
5.0

Gentlemen that i picked it up from very friendly Lots of stock in the yard! Perfect location! Drop off was very quick too! Was in and out in a couple minutes.. Great location thank you! André

ANDRE D. 
Rating:
5.0

This is more about the movers' time recommendation. While booking the truck and the movers, the website recommended 2 movers for 4 hours for a 3+ bedroom house move. The 4 hours time frame was only enough to load the truck. In order to complete the move and unload the truck, we needed an extra 3 hours. Please specify loading and unloading time. Overall great experience.

Alberto M. 
Rating:
5.0

I have rented vehicles and trailers from this location several times and will continue to do so. The staff is great and they have lots of inventory. They get us on our way quickly, making sure everything works and is hooked up properly. Drop-off is also fast and efficient. A much better experience than other locations in the area.

Attila C. 
Rating:
4.0

Better rates for long haul moves

DAVID P. 
Rating:
5.0

Truck was ready on time and clean. Staff were friendly.

BRUCE M. 
Rating:
5.0

JAMES saved the day. I had a plan for the day, it never went anything like I had planned. I called James and he listened patiently, made suggestions, did what he said he would do. His service & dedication was exemplary.

Sarah N. 
Rating:
4.0

Service was much better at this location than the Woody st location in Oakville (the manager at that location is atrocious)...but the truck wasn't very clean. That being said it's a moving truck so I wasn't expecting shining and new, but a little cleaner inside the cab wound be been nice. I used my own Lysol wipes on the steering wheel etc and they were very dirty. The location is great and building/area is great.

JENNIFERELIZABET M. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Very helpful when I had to change my pick up date and to get my things stored until I move to my next location thanks for the help

Velonis S. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Peter P.  |  Online Move In 
Rating:
5.0

Staff were always helpful & courteous. Storage unit we had was well situated to the side exit for easy access. Unit and facilities had good lighting & kept clean

Danilo Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  Overall Experience 
Rating:
1.0

The people were polite. The girl who showed me my room realized it wasn’t clean already so immediately mopped it. But the service experience as a whole was absolutely horrible. We reserved the space and truck. Called to confirm everything was good the day before. Was thanked for confirming. Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!! It as very upsetting. I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul. The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason. It was very stressful for my senior mom. We ended up in a much more expensive space just to spent through everything. I’ll not recommend uhaul for reliable service/policy. Still angry over the whole thing!

Stewart P.  |  First Impressions 
Rating:
1.0

Rented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.

Anthony S.  |  First Impressions 
Rating:
5.0

Exceptional service and friendly, efficient staff.

GURPREET S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg m.  |  Overall Experience 
Rating:
5.0

People make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it’s very difficult to change a person’s attitude. Oakville’s floors shine and the people are polished. Well done U-Haul.

Clifford D.  |  Overall Experience 
Rating:
5.0

Staff were professional and kind.

Sharron R.  |  Overall Experience 
Rating:
5.0

As usual; Great service and staff

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dina G.  |  Overall Experience 
Rating:
3.0

All would have been 5 stars, other than access hours . This is a newer facility and access to storage is limited to office hours . Kept items in storage for aprox 7 months and several times would have liked to be able access at later hours .

Petru A.  |  Overall Experience 
Rating:
4.0

Not so keen on the ramp.

RAVINA M.  |  Overall Experience 
Rating:
5.0

Staff very friendly Discussed how best to use the features and equipment on site to move in Facility very clean well lite Very good at checking the van tire sensor issue while we moved in Would definitely recommend this facility to friends

keith h.  |  First Impressions 
Rating:
5.0

Amazing team

mario p.  |  First Impressions 
Rating:
5.0

Amazing customer service

mario p.  |  Overall Experience 
Rating:
2.0

Friendly and helpful staff. Excellent facilities, clean, in good condition and well located. I will surely recommend them.

Cesar L.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff . Great facility with indoor loading ramp. Great for winter .

Darryl C.  |  Overall Experience 
Rating:
5.0

Friendly and professional customer service. Facility is very clean.

Dina G.  |  First Impressions 
Rating:
5.0

Incredibly well organised branch, everything is automated and simple to navigate. 100% top business! Oh yes & 30 days free storage!

sean m.  |  First Impressions 
Rating:
5.0

Very friendly staff.

John C.  |  First Impressions 
Rating:
5.0

Thank you !!!

Hea-Sun K.  |  Overall Experience 
Rating:
5.0

Service was friendly and efficient - even on labour day weekend when they were mobbed with people needing equipment.

Debbie M.  |  First Impressions 
Rating:
5.0

Combining UHaul and MovingHelp.com saved us over $3,000 compared to the lowest quote for a one-way move from Montreal (Laval) to Toronto (Oakville). Everything went smoothly, on time and no damages.

David S.  |  Overall Experience 
No reviews have been submitted for this location.

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