Customer Reviews for U-Haul Moving & Storage of West Seattle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Seattle

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Brian P. on

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The team was amazing and so easy to work with.

Koami E. on

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Customer did not leave a comment.

Wade B. on

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Equipment was to be on our corp. acct. and when driver went to pick up it was not there. had to put on personal account was a real hassle. even after confirmation was made

Jeremy C. on

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I was charged for fuel, despite having already filled up to the amount that it had when I picked the truck up. Called the business back after getting hung up on by one employee, I got nothing from the second employee.

Joanne A. on

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I rent a van from this location annually. Each time I get a different experience but what seems to be consistent is that I receive bad customer service. This year the agent gave me a van without an electronic key for locking and unlocking. She did not show me where to find my van and I’m left wandering around the lot looking for my rental. No one walked me around my van to show previous scratches and dents. The agent did not review to drop off time before printing the contract with me and when I asked to change the return time, she seemed to be bothered. I love the convenience of the location and good quality of the vans but renting has never been a pleasant experience with the staff. I will continue to be a loyal customer and I hope for better service in the future. On a side note, in general, returning the van is always an efficient process. My only suggestion is that the agent review the final cost with me before I depart the premise. I didn’t see the final charges until I saw my emailed receipt later that day.

Deanna C. on

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The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.

Kenneth R. on

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All went perfectly for me. Staff was very efficient and friendly!

rachel T. on

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Customer did not leave a comment.

Tabitha C. on

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The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.

Jennifer G. on

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I was not able to get any kind of receipt that I dropped off the truck.

Alexa F. on

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Customer did not leave a comment.

Allen C. on

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the initial experience was fine. gas was not accurate. called back less then a mile from facility. took a photo. was told it would be ok. returned truck 5 hrs later. handed keys to rep inside. no employee was in return lane. i had gas receipt. i was told i wouldn't be charged for gas. the next day i was alerted that the truck was still not checked in and if i didnt return i would be charged an extra day. called again in the morning and was told that i wouldnt be charged. alerted in the evening via text that the truck still hadn't been returned. called again in the evening and i was told it was a mistake and i wouldnt be charged and the manager was being alerted and that they would contact me. the next day i was charged for the gas and the extra day rental charges. four calls totaling over an hour. terrible experience. i rented a trailer from a different location the next day and the service was flawless even though they were equally busy

William M. on

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The staff was very helpful beginning to end.

Justin L. on

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Scheduled mobile pick-up @ 8am Sunday 9.29.19. System was down, was not able to pick-up rental until after 9am. Received no call from Uhaul to notify me, reschedule, nor was I provided any kind of discount/reconciliation. Ended up delaying entire move day and extended mover time.

Stefanie H. on

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When both the only 2 customer service reps were helping 2 guys with a problem with the hitch and something not being available, After 10 minutes one of them could address that I am there and let me know how long the wait will be or help me cause they did not need 2 people helping these guys. Maybe the guy was new and didn’t know to help the next person in line. But it’s only good customer service to recognize you customer is waiting.

Anna R. on

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Well I waited over an hour in line. Then when getting help, the computer kept crashing so it took over 25 minutes to finally get the truck that I rented. I also had rented a dolly and when I asked about it - he said - we don’t have any and I said i but I reserved one on Monday and he responded - but we don’t have any. I asked About the large appliance dolly and he said yes we have that and I asked it I could get it for the 7 dollars instead of the 10. He says - I’ll have to ask my manager . She piped in and said yes. He should have suggested that dolly in the first place She actually was the one that finished up my rental cause his computer wasn’t working - kept crashing. She was good. Very frustrated that it took over an hour to get my truck. I had a reservation.

Eric H. on

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I've rented from this location a lot. I've only ever rented trucks before, but this time was a trailer. On pick-up, all three staff members were very friendly and helpful. They even helped me troubleshoot my (turns out) defective trailer light adaptor. Drop-off was a different experience. It was about 15 minutes until my return time of 10:00am. There was about 15-20 people in line and all of them were picking up. There is not a separate line for drop-offs only. This is an issue. I was able to return the trailer on my own through the website's after hours returns process, but if I hadn't, I would have been late returning the trailer due to the long line.

Sally M. on

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Customer did not leave a comment.

Lance L. on

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I couldn’t be happier with my experience today. Thank you!

Steven G. on

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The guys that assisted us looked very uninterested in giving a positive customer experience, what is worse when we came back after hours (7pm) they were still hanging out in the area. We parked and were clearly confused as to how to return the truck because they were still there, and they ignored us and then closed the door, it was very rude and honestly it looked like if a gang was hanging out in the parking lot

Jennifer K. on

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Have customer service

william D. on

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Again, back to the website issues. Since there is no provision for that feedback, I will say that it took 5 phone calls and 2 e-mails to try to pre-register online and select the drop off point. None were successful. Your website is terrible and your IT personnel don't seem to know what they are doing. I won't use the website again.

Alex B. on

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The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.

sigred B. on

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Busy sunday but they were very efficient and all went well.

Michael G. on

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Customer did not leave a comment.

Ammon G. on

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I was over charged for gas, the van reeked if marijuana, and the service was sub-par.

Robert L. on

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Easy and fast and helpful they exceeded my expectations.

Steve I. on

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The young women who checked me out was the BEST! Not only getting my paper work out, explaining and suggesting why I should take the trailer coverage, but durning hook up she pointed out slightly frayed wire on my connector, suggested and then switched my receiver and ball to raise the tongue to the proper height ( which NO other person has ever suggested) and showed me the proper way to set the chains and secure the ball clamp. This was my 3 trailer rental and I thought I understood how to hook up etc, I wish I had gotten her name. This was the absolute best U-Haul experience I’ve ever had!

JOE Z. on

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We reserved a 20’ truck but had to settle for a 17’. The one we used was shaking like it needed an alignment. I wanted to return tape but they weren’t able to because management wasn’t working. Not very customer service oriented.

Thomas M. on

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More staff on Weekends. This is a VERY popular location and it frustrates those who are in a hurry. I am rarely in a hurry. Nonetheless, it is the frustrated types that leave negative reviews (even if the real issue is their lack of patience). My $0.02. Your mileage may vary.

Nathan H. on

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Staff was not very friendly on the phone or informative over the phone. Seemed like they wanted to rush off the phone. In person the staff was nice, but the staff did not walk me to my van, I had to wander the parking lot to find it. Returning the van was very easy.

K C P. on

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Oh my God. First of all, the U Box never even arrived for the load in phase. It was three days late when I made a phone call and they informed me that I'd have to come get it myself. Then the U Box was ten days late getting to its destination. And when we opened it, everything inside was molded and destroyed. And that mold certainly wouldn't have been as bad if it hasn't been an extra ten freaking days late. This is crazy. I will never use this product again AND I am going to try and figure out who I can talk to to file some kind of lawsuit or claim.

Lance S. on

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The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! 👍

JAMES D. on

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Customer did not leave a comment.

Quinn S. on

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THis location was fine but prior to arriving here I was given the "run around" by U-Haul regard WHICH location actually had the trailer I had ordered.

Stephen S. on

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Customer did not leave a comment.

Sarah O. on

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Diane K. on

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I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.

Marianne K. on

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Glad you were so convenient ! And there for me !

KATHRYN Y. on

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Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas

Linda H. on

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The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?

James A. on

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The gal who checked me out was quick and awesome.

Rebecca H. on

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Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.

David R. on

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Helpful staff. The storage entry process is cumbersome.

Allie S. on

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Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50

Robert P. on

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It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.

Brandy H. on

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Awesome 1rst time experience

Julie S. on

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My reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.Bummer

Lynn K. on

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Your employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.

micah b. on

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The storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.

susan s. on

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Trying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.

steven e. on

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Everyone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.

Phyllis B. on

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Very professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.

Renee F. on

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Easy parking a 20’ truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.

Owen I. on

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Good

Tara S. on

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Arranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.

Paul B. on

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Very professional and helpful at pickup and drop-off. Everything was just perfect! Thanks!

Michelle P. on

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Brian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you’re lucky to have them!!! :)

Robert P. on

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I have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.

Kristen B. on

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Very helpful and available staff. The return process was very quick and efficient. Highly recommend!

Neil D. on

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Very nice storage facility

MARLEEN M. on

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I kept my stuff here for a year. Was in and out often. Always met and treated great. Easy in easy out. Would recommend to anyone.

RENAULT B. on

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Only prob i had was getting a phone call stating my unit was broken into. However it was NOT my unit (thankfully). So it was anxiety for a bit but all turned out fine Thank you

Billie B. on

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The Staff is super friendly, knowledgeable, and professional. They treat every customer with the same amount of care and attention.

douglas t. on

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Great

ernest j. on

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Clean and well maintained unit. The only challenge at times was parking access on end of week/ weekends to transfer contents into unit due to high truck rental activity at this office. overall great!

Russ H. on

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Great customer service. Very well maintained storage facility.

christina s. on

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Clean, secure and convenient. This storage solution worked well for our needs. The few times I needed to interact with staff at the facility, it was always a long wait, but everyone was helpful.

ERIC C. on

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That is again :)

dana r. on

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Everyone was very nice and very helpful.

Shannon C. on

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It took 6 phone calls and multiple hours to get my check out logged appropriately. Horrible experience

Richard D. on

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Thus rating is relevant to the MLK location. The manager was not willing to help out when my pod was not physically located as the same place virtually. Truly a bad experience.

EMILY B. on

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Long lines bc only 1 new employee that works at a time, he wasn’t give the proper support by his mang. and wasn’t trained adequately. My ubox wasn’t returned correctly, waiting for manager to call me.

Dorothy W. on

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Staff did not check me out (twice!), so I was sent 2 notices of delinquent payment; finally got ahold of manager and he finally did it. That site should improve its staffing/management.

cindy m. on

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Christopher Castle offered absolutely no apology or help to get our u-pod to its rightful destination 35th in W Seattle, There was no communication telling us the pod was delivered elsewhere.