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Chris PCustomer Reviews for U-Haul Moving & Storage of West Wichita
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean and very friendly staff
Donna Q | Overall ExperienceAll 3 staff members that helped me out during checkout / return were very friendly and helpful.
Michael BThe manager wouldn't let me park my car in the vehicle secure area at the back I had items stolen I notified police officers they said it was out of their pay grade the items were cell phones and tablets now I'm having all kinds of things accessing my personal account I took pictures of the fence and the sign that said vehicle storage and it clearly states not to exceed $15,000 and there was not one item back there that was under $15,000 I know I drive a s***** car but at the end of the day I needed some kind of place to store it I only requested a few hours
Nathan D | Overall ExperienceAmanda Koehn is the most helpful and caring person I have ever met. She deserves a promotion.
Mark C | Overall ExperienceI was notified about 15 minutes before pickup time that their tow dolly was stolen overnight, and that I would have to drive to adifferent location an hour away from my home. Consequently I had to pay my movers a $50 wait charge. NOT HAPPY ABOUT THIS!!!!@%!
Bradley CDon't let a customer be ignored, makes no them visibly wait to check equipment in. Nothing worse than being ignored - I doubt if I will even go back to this location to do business 😕
Daniel GWhy are the car trailers only rated at 55 miles an hour this seems ridiculous
Sean RGet computer fixed 😁👍
Mark TQuick and easy use of service
Randy MHave them return their truck with a full tank
Samuel CYoung lady that checked us in was friendly and easy to deal with.
Scott RNone.
Charles SStaff was very helpful. Would use again and reccommend to others.
Karen H | Overall ExperienceCouldn’t use ratchet straps because there was no space where rub rails were attached to the wall
Ralph SI always try to go to this location, they are friendly, well trained and quick.
Charles MThe staffed agents were not as professional as they could have been. There was a mix up in my storage unit costing my movers a significant delay. It was corrected but without apology. Things should have been smoother. That being said UHaul is almost always my “go to!”
gayle j | First ImpressionsNo comment
David LStaff was friendly and worked with me to get the most cost effective truck rental for my needs.
Roland HI loved Amanda khone and if prices were more affordable than I would probably try and go back
Rebecca W | Overall ExperienceEverything was great
james jFirst time using U-boxes and I received exceptional service. Staff at 600 Holland St Wichita KS 67209 is amazing!
Kevin BCan't think of anything
Suzanne HEverything was smooth and easy.
Dan WOne trailer tire was severely warn and not worthy to drive halfway across the country.
Craig NOn line reservation was easy, staff at the store were very helpful. I'd do this again!
Deborah DFriendly and professional service!
ronnie kI wish you had one on the east side. Loved driving in the garage to load. Thank you
Dalila S | Overall ExperienceWhy do your car trailers have a 55 mile an hour limit on speed aloud?
Sean RDonuts & coffee would really top things off.
mark wThe ladies were polite/respectful. Used this location a few times and always have good service. Only thing that could be made better is the smell inside the cab of the trucks.
richard gStaff could improve product knowledge and customer service skills .
ralph bWhy was I charged an additional $29.03 after returning the truck? I was told you would not charge any more money on my credit card .
Thomas F | First ImpressionsThe staff at this U-Haul facility. It’s always friendly helpful and go above and beyond to help and explain how everything works.
MARIA M | Overall ExperienceThe app was terrible. I created my profile but it wouldn't let me continue after entering my password and password confirmation. Luckily I was able to reset my password and continue. Then I was not able to take issues with the app. I had "allowed' the app permission to everything in my phone but could not take pictures. This was stressful at the end of a long busy day. Had to call support because I didn't want to 'violate' my rental agreement. Honestly, is rather find another way to haul my stuff than have this hassle again.
June SCustomer service was very friendly equipment was clean facilities clean very nice place to go.
Tyrone PDoor was broken too many times. Constantly had to go to office to get access.
Tim W | Overall ExperienceI want to know why my reservation changed and I only had 24 hours to return to Wichita for the exact same amount. Very disappointing
Bryce AI can't think of ANYTHING this place could do any better! They are THE ONLY U-Haul store I will use or recommend!!
MICHELLE SVery friendly and helpful staff
Anya WMake returning equipment after hours a bit easier. I had to stand outside in the cold taking pictures and couldn't close the back roll up for easily. Staff at this location is GREAT,
Michelle SMy name is Erin Wheeler. I had a unit for about a year and a half but unfortunately I got very sick with covid and was hospitalized more than a month at a time 3 times in the last year. It’s been hard. They held onto my unit for me as long as they could. Unfortunately I lost my belongings to auction on the 1st. If there is anything left that nobody wanted, please text me 316-285-8802 and I would be more than happy to come get it. It was all sentimental. Mostly my engagement ring I’ve had for 20 years. Not worth anything to anyone but me. Thank you.
Erin W | Overall ExperienceNothing I can think of...
Shannon SEasy pick up and drop off!
Michael SMy 1 year stay was perfect. Only during my move out at 6am, I had the most trouble accessing the facility and picking up the reserved truck with the app. I had to wait till they were open to get back in the facility and started the truck pickup through the website.
Tamisha M | Overall ExperienceFront of truck was damaged and I didn't notice it until after I left. Wish it had been pointed out previous to me leaving. Can you have the gas at full tank when picked up and needs to be full when returned? Much easier to guess how much to put in. Thanks
Sue CI would like to share my experience in total. Both the location in Wichita for pickup as well as the drop off in Salina provided good customer service overall. In addition to the rental truck I agreed to pull a trailer for reimbursement for U Haul to my final destination. The truck with 19xxx miles had an advantage issue pop up early in to the drive. I acknowledged by pressing OK and from that point on cruise control didn't work. Also this low mileage truck was pulling hard to the right so the alignment was pretty far off. When I arrived to my house I went to disconnect the trailer so I could unload it and could not release it from the ball. Contacted the drop off site and was told to drive it to them so extra mileage and fuel. Got it released and emptied the truck and turned it in the same day with more fuel than required. Get my receipt and was charged a little over a $1 for going over mileage because I had to drive to get the trailer released from the truck. Worth it to rent from uhaul again? Not sure.
Steve JWhen we first walked in, all of the employees were on their phones and laughing messing around and talking poorly about a previous customer that came before me. I stood there and had to say TWICE “I have a reservation I need to pick up”. I made the reservation on the app and was told it was $60. I had the option to pay on the app but opted to pay in store. Well apparently I just should’ve paid on the app because in store it wasn’t $60 it was $109 for only about 5 hours and about 30 miles. Not to mention when we picked up the uhaul and moving equipment (utility dolly, furniture wrap and 10 furniture pads) the employee did not secure the dolly in the uhaul so when we were driving we heard it flying around in the back and had to pull over to secure it so it didn’t get broken or damaged. Then when we returned the U-Haul and equipment at about 6:30pm, we walked in and AGAIN employees were on their phones and didn’t even acknowledge us until I said “we need to drop off” then he didn’t even look at me, he remained in his phone and said “cool we will email you a receipt. I explained I wanted to know the total cost. He said again “right we will email you a receipt” I said once again, I want to know the total cost with the mileage. He sighed and said “alright well follow me outside”. We followed him and he checked the mileage then said “well you didn’t fold the furniture pads and they have to be folded. So you can either fold them or be charged $25” so we stood there in the cold and folded up 4 furniture pads. You’re telling me the employees who were sitting on their phones are incapable of folding up 4 furniture pads so that their customers don’t have to do it in the cold or be charged $25? That’s the most ridiculous thing I ever heard. I’m a pretty understanding person and rarely if ever, complain or write bad reviews but this was the most ridiculously unprofessional and the poorest customer service ive experienced. I will most definitely be calling and speaking to the manager on Monday.
Jessica BGreat Customer Service! Well done.....
Paul HUhaul at 600 Holland has been our storage service, trailer, truck rentals for over the 3 years we have been in Wichita. Wonderrful, helpful and courteous staff. As long as we are here, we will not change.
JAMES W | First ImpressionsI was not contacted in advance of the day of container drop-off/pickup. I reached out and was told I would be and was not until the morning of. This was not ideal because the movers, hired though Uhaul, couldn't schedule until they knew when the containers were going to be there. Other than this, everyone was very friendly throughout. All of the ordered products were there on-time without issue.
Kris GThe moving van needs to be serviced. The brakes were going out.
Julie wWas a bit confusing to start off but once I talked with the desk everything was super smooth. The staff was friendly and very helpful. Glad to have great customer service in an era where it is so lacking. The facility was clean and I felt safe there the whole time.
Carol C | Overall ExperienceIt was reading Cole outside, and the employees were friendly helpful. Did not hesitate to get out there and make sure everything was hooked up properly clean and in order.
Charles MDon’t expect help from employees here. The only “help” we got was employee unhooking the trailer before the car was off of it which caused the trailer to buck up and almost hit the back of the UHaul, also potentially putting the car driver in an unsafe situation. Employees clearly need better training at this location.
Haley VCleanest facility I have ever rented from. Most of the staff were very helpful. Some were not. Amanda has been very helpful during my rental agreement.
Susan H | Overall ExperienceReceptionist couldn't give me a receipt for returning trailer in
Antonio PWhen I turned in the truck the representative said they will contact if there was any extra charges and she didn't and I later found out there was extra charges for miles and no one has contacted me yet and it's been approximately 2 weeks
Bernadette HThe guy helping me was new and super nice. He let me know it might take a little longer than normal, but he worked through everything and made sure my experience was good and I was taken care of.
Joshua NPlease make sure the key drop box is set up for after hours drops
Matthew OIt’s just to pricy if it was $75 I would not feel screwed but it basically being a $100 makes me want to find better options.
Zaydon G | First ImpressionsMajority of the personnell were helpful and professional. They could have been a bit more professional when I was trying to bring some boxes back inside on a cart and it was windy and they key flying off and I kept trying to hold them down etc. had an associate walk right by me twice. Didn’t even offer to help. He went inside to sit at the desk to look at his personal phone. When I got to the desk he was still looking at his phone and said it’ll be a second. I asked if it was a personal or business phone he said personal. This was the same guy that was to open that morning and was late so there were customers waiting for the office to open.
Michael LI wish the code in or alarm will go off had been better explained
WILLIAM B | Overall ExperienceAn’t think of anything. Everything was good and convenient.
darin bThe staff was helpful
Bernadette H | Online Move In?, Maybe coffee ect.
Gerald MThe only complaint i have was that the keypad denied me access one night that I needed to get in and had to wait until the next day to get in. They had not entered in the system all my info so it looked like I had not paid my bill bit the it was their error. One time the keypad wasn't working and fortunately the inside was still open so I could get in. I had some things in my unit that the family member was only in town for 9 days so we were on a crunch time. That was frustrating and also the alarms being set off constantly
Carolyn F | Overall ExperienceI understand that things break. so I hope you get the door access fixed soon.
SHERRY B | First ImpressionsGreat Experience and clean facility
Lanis H | Overall ExperienceThe best
Joel F | Overall ExperienceEvery staff member was very helpful each and every time I needed them or had questions. Thanks y’all!😚
Yolanda S | Overall ExperienceThe staff were amazing. Left very satisfied.
Joseph s | First ImpressionsClean nice clean secure place
Dan M | Overall ExperienceEveryone there was so helpful and friendly made our experience very enjoyable!
johnny m | Overall ExperienceAmanda and her team were so helpful and friendly!
Sheona S | Overall ExperienceI wish they had this same indoor facility on the East side of town.
Pamela c | Overall ExperienceI thought I rented a10 x 20. Turns out that is 2 10x10 next to each other. I had to get 2 separate locks and ended up only using one unit. I told them after we finished packing the one unit and they said that it was too late. They rent the 10x20 as two units and I would have to unpack and rent a10x10 and could not get my money back for the second unit. It doesn't say online this is two separate units when you rent them. I think this is dishonest and deceiving. Shame on uhaul for ripping people off
karen d | First ImpressionsOnly one elevator in facility. Really should consider a backup. Got stuck in elevator once and patrons alerted staff to the problem to open the door.
Daniel H | Overall ExperienceWe had some confusion with the billing. We got it worked out in the end. But we tried to get in after office hours and found a U-Haul lock on our unit. That was frustrating.
Robert J | Overall ExperienceI had to give it a five due to the fact that it so hot inside. I loved the you give carts to help with the load and unload but we needed locks on the wheels. I definitely needed a bigger storage but I was frustrated hot and ready to go.
Kristi C | First ImpressionsThe only problem we had was the alarm going off several times while we were in our unit. (One day, when we were organizing our unit, it went off ten times). We were told they were cutting off locks. The alarm was right by our unit and it was deafening! I understand uhaul needs to have security, but this made it impossible for us to work in our unit for ANY length of time. Which is the reason we moved out. Other than that it was a great experience.
TERESA J | Overall ExperienceThe staff very efficient, facility always clean!
Tara G | Overall ExperienceGreat customer service and prompt help!!
Tara N | Overall ExperienceThe manager, Amanda, went above and beyond to make sure everything we needed was taken care of. Every staff member that we dealt with was extremely courteous and knowledgeable. Highly recommend
larry m | Overall ExperienceMy unit wasn’t actually available
ASHLEE B | First Impressions.
Ryan L | Overall ExperienceRoaches everywhere disgusting
QUINTON P | Overall ExperienceI have dealt with two different places when I rented a UHAUL truck and both are excellent. The people I dealt with when renting a storage place were also top notch. They were the nicest people EVER! The customer service and the janitorial lady was the best. If there is a UHAUL facility close by, I would consider it first for my needs. Thanks to all the people that I came in contact with. You guys are the CATS MEOW.
Regina C | Overall ExperiencePain getting into the building having to enter code twice.
JACOB B | Overall ExperienceI will use again if ever needed. You have a great team at this location. Amanda and the crew have always been very helpful. I have rented many trailers and trucks from this location and will continue too. Thanks again
Ronald H | Overall ExperienceDrive in area needs air circulation or air conditioning. Elevator needs better air circulation, or connected to storage area air conditioning. Both were sweltering and air was thick making hard to breathe.
Michael P | Overall ExperienceEven though I specifically verified this was a 1st floor unit, with your representative, after check in I was assigned a 3rd floor unit. Hopefully the elevator is operable and large enough to accommodate the items I need to move into storage.
Mark D | Online Move InAmanda and the crew at the UHaul always go above and beyond to help get you what you need. I would recommend them to anybody looking for storage, boxes, or truck/trailer rentals. Thanks again for all you help with my move.
SHANE A | Overall ExperienceThe free lock that was part of the online check in was not in the storage locker. A quick visit to the store took care of that issue.
Darrel K | Online Move InI can’t thank Amanda and her staff enough for always making sure my stuff was safe and protected. Her crew was always very helpful. Thanks again
Renae P | Overall ExperienceIt was clean and ready for my family when we arrived.
JACOB B | Online Move InI was comfortable doing business with U-Haul. The employees were friendly, courteous, informative and helpful. The grounds and facility were always clean and maintained.
Thomas S | Overall ExperienceEvery one was very helpful, the facility was was way more than my expectations
ROBERT D | Overall ExperienceI was supposed to get my first month free since I rented a u-haul truck as well but the manager charged me for the storage unit and has never called me back to fix it, very disappointed as I had issues the last time I rented here and I don’t have the time or money to move again.
Shari B | Online Move InCouldn't get the manager to respond to my move outs in fact they're still sending me a bill saying I'm late on my rent I've been moved out for over a month other than that wasn't too bad
JEREMY P | Overall ExperienceWas there for a little over a year and the rates were raised 3-4 times. Pretty ridiculous. The facility is in great condition and well kept and staff is friendly.
cory j | Overall ExperienceAmanda is amazing! Very helpful, quick and efficient!
Shawn M | First Impressionsgetting in after hours was tricky. We did get someone to help eventually
Stephanie E | Overall ExperienceGood job
Jad W | First ImpressionsThe late fee is exorbitant.
TABATHA B | Overall ExperienceYou guys were amazing and very helpful
Amber J | First ImpressionsThe staff was very helpful and they were nice.
Denise R | First Impressionsi would ordinarily raye them excellent, and have in the passed! however this last time was took lots of time to check out the truck even though we had reservations ahead of time! otherwise, we love uhaul, especially this one!
melanie t | First ImpressionsThe staff is EXCELLENT!!!! They are welcoming, polite, helpful and just amazing! I admit years ago I had a very negative view of UHaul, but this site and staff have completely turned it around and I think UHaul is excellent. This staff went above and beyond to be helpful.
Cynthia D | Overall ExperienceI had my account set up for autopay from day 1, and yet every month (6 straight) I had to come in and make a payment in person because they couldn't get autopay through their brains.
Danette B | Overall ExperienceUhaul cost me over $700 in items I could not load on my truck or trailer, at least $700 I left for the new owner of my home because it could not fit on the truck and trailer I was stuck with. I do entend to make a call as the trailer blew a tire and brakes causing an unnecessary stay in another hotel where I had to pay for my pets as that was not covered....and then we ran into rain and the truck nor the trailer were sealed so my things were all wet when I unloaded. I am not a happy customer!!!!!!
Vickie B | Overall ExperienceThe girl was very helpful.. she was great. The only bad thing I couldnt get into my unit because i didnt have a knife or scissors on me. So I have no idea what it looks like until tonight when I can bring a knife to open the door.
JULIE S | First ImpressionsAside from the storage unit mix up everything was great. Amanda corrected the situation immediately. The staff on 10/30 were easy to work with and very polite, made the whole process smooth. I will definitely recommend and use this location next time.
Jessie E | Overall ExperienceVery helpful staff , price is right, would recommend to others.
Sharon S | First ImpressionsAll were very friendly and professional! I have my storage there!
Pamela c | First ImpressionsFacility was great. Some staff was helpful. Should not have EVER had to go in 4 times due to not being able to access my unit after hours when I paid for 24hr access. Tried calling the after hours number on the facility for the manager and could not get an answer or a phone call back. Absolutely ridiculous. Due to move out having so many issues with not being able to get in my unit I had to rush to get moved to MN when I would have had a couple days to unload the Uhaul I rented but instead I had about 12hrs! I had to have people move the last of my things out of the unit for me because I could not be there to finish myself unless I wanted to pay for more time with the Uhaul trailer. Worst experience with a storage unit.
BETTY Y | Overall ExperiencePicked up truck Dodge City location and it did not have full tank. Had to go fill
Caroline R | First ImpressionsService was prompt, staff was knowledgeable, and efficient. Facility was clean 5+:stars
Kipp d | First ImpressionsI like the gently used area for people to leave things and take things if they want. I’m sure many people dump trash there but it is nice for people that use it for its intended purpose.
Michael R | First ImpressionsVery good customer service and friendly staff.
LORI J | Overall ExperienceThe staff are amazing! Very friendly and willing to help.
ALISON B | Overall ExperienceThe entire staff is super friendly and professional. From when I went in the office to get a storage unit, to when I returned it. Also when I returned a trailer I had rented.
jose m | Overall ExperienceTerrible experience, manager Amanda never returned one call out of 5 attempts
Timothy J | Overall ExperienceY’all are a bad company to use
Quenton J | Overall ExperienceThe staff was super, but instead of getting a 10x20 they gave me 2 -10x10s I have called the manager Amanda Koehn 4 times and left masgs and was told she would call and have heard nothing. I will not be renting again.
Timothy J | First ImpressionsDidn’t have the unit or the equipment available that i had reserved.
jacob h | First ImpressionsWe recently moved to Topeka and wish there was a storage place like this there. I am disappointed that we did not receive a refund for the three weeks we will not be using the unit.
SABRINA A | Overall ExperienceIt's an excellent facility, everything is in tip top shape. The only real problem I have is that after a certain hours everything is closed. I think it's 10:00 p.m. You no longer have access to your storage. I prefer 24-hour access because sometimes I can't always get there during daylight hours or in the hours that you have to set. Doesn't seem like to me it would be that much extra for you to have a night person considering all the electronic security that you have you shouldn't have any issues with 24-hour facility.
matthew s | First ImpressionsI thank u for everything
Rebecca W | Overall ExperienceThe storage facility was easy to move in and out of. We had no issues during the time we had the storage unit. The only thing I would recommend for U-haul overall is the automatic payment system, it never worked for us. I would recommend renting again and would consider it for future storage needs.
jacob N | Overall ExperienceI don’t know where the storage units good but in the rental for trucks was good also
William U | Overall ExperienceEverything is great about the storage. The only thing that would make my experience better is if trucks could load and unload from opposite sides of the building, saving some walking time. Thanks!
james n | First ImpressionsI really appreciate how clean your facility is.
Matthew D | First ImpressionsI think the prices are overly priced.
Kimberly K | Overall ExperienceOne of the best experiences I have witnessed with customer service!
Marcus M | Overall ExperienceGreat people!!
vickie b | Overall ExperienceOur experience with this U-Haul was excellent. Amanda was extremely friendly and helpful, as were all the staff, with all our needs. We used 2 spots, an RV spot and a unit while we were waiting on our house to be built. The facility was always clean convinient and well kept. Thank you for working with us and making our experience a positive one.
Blaine S | Overall ExperienceUnit could’ve been much cleaner. They need to be swept and/or vacuumed before the next renter. I noticed the corners were especially dirty.
CASSIDY J | Overall ExperienceMy sister is the one that emptied out the locker they told her that the lock belonged to them but it did not belong to me so they took my lock
lynet r | Overall ExperienceThe general manager was awesome with helping us and made sure we had everything we needed.
Richard W | Overall ExperienceWe rented 5 units for 4 months as we moved into a home that required much renovation. Amanda and her staff were always kind and helpful. We would highly recommend using that storage unit to anyone.
Dan A | Overall ExperienceWell staffed and very friendly and helpful
John C | First ImpressionsElevator kept moving up and down even after the doors opened causing various items of ours to fall over and get damaged. The app wasn't working so we couldn't return the truck, got charged for bringing it back after hours, and got charged for an additional day (additional charges were later reversed except for the extra days rental of the utility dolly). Rented a 20ft truck and was given a free storage unit only to discover that the free unit was 7x10x11 and wouldn't hold all of our belongings. The following day received message warning about potential future charges being assessed due to not putting all of their courtesy carts back in the holding area before leaving. All and all I'm over the whole experience and won't ever use them again.
Leann M | First ImpressionsTop shelf service.
CHRISTOPHER H | Overall ExperienceI was in an emergency move-out situation due to domestic violence. All of the staff was calm and extremely helpful.
Sarah K | First ImpressionsWould have given 5 stars but price is a little too high.
Tommy K | First ImpressionsGreat place and great people. A pleasure doing business here. I highly recommend this facility and the staff.
JIM M | Overall ExperienceThe best storage experience I have ever had. I have rented a few unit throughout the year's to help people out with places to store their things. Nicest, cleanest and most secure storage facility I have ever see. Thank you all.
Ronald H | First ImpressionsAmanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.
Gregory M | First ImpressionsGreat & professional service. Thank you!
Torrey M | Overall ExperienceVery friendly and helpful staff at this location (W Holland Street in Wichita). I'm usually pleased with u-haul but they were beyond the expectations!!! Excellent services there: for the truck rental, for the units, etc...
Sandra A | Overall ExperienceEveryone very courteous. Thanks
nadyne f | First ImpressionsI tried four different times to have the U-haul return location changed to Wichita because that was where my car was and despite my efforts it remained in Anthony 54 miles away from my car an 10 miles from my home. The only reason I can see for this is either the staff isn't listening or U-haul is trying to stick people with the wrong return location charge of $300 dollars. I returned my U-haul in Anthony an rented it again an still I was stuck with Anthony as my return location despite me telling them that I needed to return the U-haul in Wichita because that was were my car was!! I see that as trying to rip me off or the staff at U-haul just doesn't listen.
Randy S | Overall ExperienceGreat customer service always helpful informative professional and friendly .. They go above and beyond for their customers. A+++ experience thank you so much for making my moving and storage needs a breeze!
nikki g | Overall ExperienceAmanda at the storage facility ? in Wichita went above and beyond the service I I expected to receive , in my opinion she deserves a 5 star rating Thanks U-Haul
David D | First ImpressionsGreat professional customer service. Very efficient and knowledgeable. And storage unit very nice and clean. Thanks!
Torrey M | First ImpressionsI wish the facility had 24-hour access vs 5 AM to 10PM
Jamin J | Online Move InBest service and helpfulness I have come across in years
JIM M | First ImpressionsNo issues
Kipp D | First ImpressionsGreat service.
Donyail S | First ImpressionsToo expensive for me.
Philip A | Overall ExperienceClean, secure storage and very helpful staff.
carol g | Overall ExperienceThe equipment was great. Chadd’s Auto went above and beyond.
pat n | First ImpressionsLoading carts need to be 6-8" wider to help with furniture. Glass doors will probably be broken soon. LOL
Philip A | First ImpressionsI am very impress of the services and customer relation one of the best
henry n | Overall ExperienceGreat staff, gave great details on how everything works!
Jared G | First ImpressionsI'd use it again if I needed to. It was very safe.
Vicki B | Overall ExperienceGreat customer service by Donnethen he is awesome.
Norma T | Overall ExperienceLady that waiting on me cussed and held atme because I wasn’t satisfied with service . And will tell everyone that iknow that never rent or store anything with uhaul .
randy a | Overall ExperienceFacility and staff were great, above my expectations. The process to get a local agent on the phone is horrendous, you should be ashamed of this treatment of customers!
Peter C | Overall ExperienceI didn’t quite understand that I needed to disarm the unit prior to opening the door and I ended up setting off the alarm. But it is great that every unit has an alarm system for it.
Bryan D | Online Move InFirst time storage user. My only complaint is that neither the email or text told me I had to check in when getting there. I did everything online so I assumed that I was checked in and ready since it said my key was in my unit. It gave me access codes and such but did not really explain that I needed them even during store hours. Other than that, it has been great so far.
Kacee M | Online Move InI had to threaten to take legal actions against them
Naomi W | Overall ExperienceEmployees were great. My only recommendation is that there needs to be more parking at the front.
Tracy D | First ImpressionsLast minute unit needed - I was able to go in and get the small unit right away. The process was very quick and painless!!
Kim F | First ImpressionsEveryone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!
louis t | First ImpressionsThe truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.
jacob N | First ImpressionsThe staff was AH-Mazing! They were very helpful and friendly. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!
erica m | First ImpressionsComputer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!
mona w | First ImpressionsDidn’t like how price increased within 3 months of joining
zach l | Overall ExperienceGreat facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don’t move again but if I do and need temporary storage this where I will go.
john f | Overall ExperienceThe wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it better
Tomi C | Overall ExperienceThe staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.
PETER G | First ImpressionsI will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!
Kelly H | Overall ExperienceHad a no hassle experience
Richard J | Overall ExperienceI appreciated their understanding and were helpful with helping us make informed decisions.
Kimberly K | Overall ExperienceVery friendly staff. Very hospitable!
Kevin O | First ImpressionsThe staff was friendly, courteous and extremely helpful.
Thomas S | First ImpressionsOur original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!
Wolf Z | First ImpressionsStaff were warm and friendly and very efficient.
Robyn C | First ImpressionsNew, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.
Tim K | First ImpressionsI realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.
debra a | First ImpressionsThere was a miss communication on the pickup sight but besides that everything went good
gary d | First ImpressionsAmanda’s professionalism helped make the entire Sign up and move in experience problem free.
robert g | First ImpressionsEveryone was helpful and it was simple to rent the storage space.
michael c | First ImpressionsWaiting for key card/remote entry control for parking area.
ralph r | First ImpressionsAMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS
Edward C | First ImpressionsBrand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.
Steve J | First ImpressionsVery helpful and friendly people
Richard J | First Impressions