Customer Reviews for U-Haul Moving & Storage of Williston

1126 reviews

5127 2nd Ave W   Williston, ND 58801
(North of Wal-Mart Behind Centennial Homes)

(701) 572-1743

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 572-1743

5127 2nd Ave W
Williston, ND 58801
(North of Wal-Mart Behind Centennial Homes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
3.0

Hire experience people that care about their job

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

Skyler C. 
Rating:
5.0

The employees were awesome

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Thank you customer service was wonderful

EARL J. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

EDDIE K. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS A.  |  First Impressions 
Rating:
5.0

HOPE AND MATTBARE THE BEST AND WE FEEL LIKE FAMILY WHEN THEY HELP US.

Sonja r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

People are great, would definitely rent from them again.

PAUL L. 
Rating:
5.0

After renting a moving truck I was reminded about the free month storage! I All personal is friendly and accomadating. They provided me with a hands on tour and facility education. I'm thankful for them.

SAMSON F.  |  First Impressions 
Rating:
5.0

This place is awesome! Joanna and Mark were extremely helpful. They made my experience what it was. The work they do is effecient and thorough. I am looking forward to doing business with them in the future.

SAMSON F. 
Rating:
4.0

Needs a sign visible from the road

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

dana M. 
Rating:
1.0

The attendant that received the keys on return was unprofessional. I informed him that the gas at check out was incorrect and that they should pay more attention to verifying before releasing the vehicles. He was immediately argumentative and rude. I did not request an adjustment or a refund. I wanted to let him know they weren't keeping accurate records. He proceeded to yell at me that I should've taken pictures to prove the fuel discrepancy and that he wasn't going to do anything without pictures. Again, at no point did I mention, in any way, a change to what I had paid, and was telling him because there was a failure in their record keeping at some point. His was response was to tell me to leave the keys and go.

STACY M. 
Rating:
4.0

The only reason I said no on clean and maintained is because I found that mice had been in my box spring and mattress along with my love seat. Therefore I could no longer use them forcing me to leave them behind.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Have an employee clean out the truck when returned...

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN NICOLE H. 
Rating:
2.0

Drug testing your employees might be a good idea.

Clay G.  |  Overall Experience 
Rating:
5.0

Easy to work with

Antonio G. 
Rating:
4.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

Customer did not leave a comment.

Shauna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

the staff person was very good

Colleen M. 
Rating:
4.0

Customer did not leave a comment.

CHELSEA H. 
Rating:
5.0

The Manager and staff at the Williston Uhaul were friendly and knowledgeable. This was our first major out of state move and the quality of service on this Uhaul location made the move a lot easier. I would definitely recommend them to a friend.

jeson F. 
Rating:
4.0

Easy to use and pickup/drop off.

Carson B. 
Rating:
5.0

Have diesel trucks available.

JOSEPH Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Fray M. 
Rating:
5.0

Great job, thank you!!

Stevenson L. 
Rating:
5.0

The drop off location that u-haul sent to me was incorrect and 15 minutes outside of town. When I arrived there was no U-haul- just a rental storage facility. They said they did not take trucks. Fortunately, the facility that we finally dropped off at, after this drop off fiasco, was excellent and very helpful.

Richard F. 
Rating:
2.0

Online check in was ridiculous. The amount of pictures required was a pain. My husband had called the day of to confirm the reservation and was told rudely he would be called back. 2 hours later, still no call back. I called and was on hold for 19 minutes. Unfortunately not a lot of choices in our small town otherwise we'd go somewhere else.

William D. 
Rating:
5.0

Very friendly and fast. Also funny, good sense of humor.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

PAIGE W. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
5.0

I have used this location for about three years and I am very satisfied!

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Drop off was great all the way around.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Great customer service, very thorough, easy check in. My 3rd time using Williston Uhaul and never had an issue.

KAYLA H. 
Rating:
5.0

Customer did not leave a comment.

Alexis N. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

When we turned the truck back in, the agent was extremely helpful and courteous.

KELLY S. 
Rating:
5.0

Customer service was excellent!

Francine B. 
Rating:
5.0

The guys were awesome. Even they could tell that the service we received from previous was not good. Trailer was hooked up wrong once they looked at it.

Jessica B. 
Rating:
5.0

Recommend excelente service🥰🥰🥰

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
4.0

Customer did not leave a comment.

lloyd E. 
Rating:
5.0

Im using the same comments for both locations- The guys were awesome! Ive never dealt with ANY company where i consistently had such good experiences. Thank you!!

JOSEPH H. 
Rating:
4.0

Rates are to high,just because it's oil field doesn't make it right.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

stefffan l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaakan W. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Very helpful, very friendly. Even called when I was delayed to make sure I was aware of closing time and make sure my pickup time was adjusted properly.

David O. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

Ceiairra B. 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liesl O. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

the staff was friendly and super helpful

Daniel M. 
Rating:
5.0

I think being charged 2 days for a one way trip that only took 6 hours is wrong

Steven M. 
Rating:
5.0

Everything was good

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Tod S.  |  Overall Experience 
Rating:
3.0

They told me if I didn't use the full 5 days I would get some money back. Also didn't give me enough miles for my trip. I also called another location that was $700 cheaper after I got my rental. Then get charged for extra mileage. If U-Haul wasn't my only option I'd never use you again.

Tyson C. 
Rating:
1.0

location hard to find, "maps" took us to the john deere company, had speed bumps in lot, not marked, rep tried to charge us for a chain that fell off turning when hit the speed bump, wife saw it she was driving behind me. Not impressed with the attitude of the attendant checking us in, the other one was very polite. Will not recommend taking it back to that location to any of our oil field friends

Jason D. 
Rating:
3.0

Price was extremely high for local move. Should have shopped around for better price. $1.08 a mile plus fuel is extremely expensive. Plus the way Uhaul does fuel is retarded and a hustle.

Joseph C. 
Rating:
1.0

Extra day when Uhaul was returned on day due, very displeased with Uhaul policy. Facilities and staff were courteous, just despise the “extra” cost uhaul does, will not be using or recommending them in the future.

Elija K. 
Rating:
5.0

Customer did not leave a comment.

Shelton T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert C. 
Rating:
4.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

I was treated awesome and the people working there are very dedicated. Took care of me immediately. No hassle. Would go back to them in a heart beat.

Gerardo R. 
Rating:
3.0

I showed up to pick up the trailer and it was not there on time. The desk person didn't act like it was a big deal but it set my schedule back an hour and a half. I felt like they could give a crap about me. Customer service is the key to business any more. Your location really needs to work on it.

Mary C. 
Rating:
3.0

Don't ask me for my license and a credit card then ask to call a friend to verify who I am

Karl C. 
Rating:
5.0

Very helpful and friendly people Thanks for all your help

Jessica D. 
Rating:
1.0

I would never recommend U boxes to anyone, EVER. Our entire experience was unorganized, stressful, and not helpful. Every single part of the process went wrong. Our boxes were picked up late and then not delivered on time at our new home, so we were forced to change our moving schedule twice. Only one customer service representative was helpful, and we called multiple times. Please work on customer service skills. Also, never did you mention that boxes were shipped by a third party. We chose uhaul because the website had a picture of a uhaul semi truck shipping the containers with words “We ship.” Customers need to know it is actually a third party. We could not track our boxes through this third party, even though we made multiple attempts to contact. Our locks were also busted and items were wet inside. When we voiced our concern, Uhaul employees did not help to explain or offer any kind of assurance. Again, work on customer service. We will not be using services by uhaul in the future, because the experience was incredibly frustrating. The entire system for U boxes should be re-evaluated. Please work on your procedures to make the experience better for future customers. I hope you take this review seriously. Moving across the country is stressful enough, and this service made it much worse.

Kaylie B. 
Rating:
1.0

The one employee working was fantastic. He was left high and dry with a line of returned equipment to try and get out and a line of customers. He was friendly and knowledgeable. The location is horrible in its reputation with the public. We were warned they wouldn't have our equipment and sure enough the day before we were to pick up our rented truck and trailer we received a call saying it would be several days later. We had sold our home and new owners were moving in! We also had paid help to load and we were stuck. Truck was torn to pieces and had no power.

Kipton W. 
Rating:
5.0

Customer did not leave a comment.

veronica h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Mohan D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Great people, made it quick and easy.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

i was unloading my u box not loading it

Edward F. 
Rating:
5.0

Have bottled water available for purchase by the customers

Lisa F. 
Rating:
5.0

I would highly recommend, clean, secure and no problems. I rented a unit for 2 years and had no problems

debrah l.  |  Overall Experience 
Rating:
5.0

Friendly staff very helpful.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Allison C. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
3.0

Definitely ustomer service and reservation clarification as we were told a reservation could not be made and that the second location had one first come first serve when we arrived we were treated rudely and the vehicle was RESERVED BY THE FIRST PLACE! WE RETURNED TO 1ST LICATION OUT OF NECESSITY. LASTBISSUE WAS MILEAGE WAS STATED AT OVER 25 MILES WE MOVED A FEW BLOCKS !!! CUSTOMER SERVICE!!!!!

Steven R. 
Rating:
3.0

Customer did not leave a comment.

Daniella E. 
Rating:
4.0

Didn't get the a receipt because the store ran off of paper to the printer. Besides that the employee was really nice!

Edward F. 
Rating:
3.0

The day I had to return I got an aggressive voicemail saying I'm late on returning asking why and to call back but I still had 6 hours to return it. I called back confused but the same lady said to hold for a while and ended up not talking to her. I dropped it off but it was also hard to find since there was no sign But the man who helped me was very nice and reassuring that I wasn't late on returning the U-Haul.

Madison C. 
Rating:
1.0

Better trucks

Destiny V. 
Rating:
1.0

My unit flooded 2xs- and i was treated like ot was my fault. Also- without my permission and not being set up on auto pay they still would run my card.

Tessa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Professional friendly and helpful. Storage was clean and setup was conveniently quick. Thank you.

veronica h.  |  First Impressions 
Rating:
4.0

The staff could be a little more knowledgeable and less nosey into the personal level of a patron's life. People come here to do business. Each situation should be handled as such. Other than that, the storage facility was very nice, clean, well lit, climate controlled, no pests. Good experience over all.

VAN J.  |  Overall Experience 
Rating:
5.0

My only complaint was the alarm inside the building would go off every 5-10 minutes which was ear piercing.

Jose O.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. My first time using UHaul and really felt taken care of down to the smallest detail.

Julie M.  |  First Impressions 
Rating:
5.0

The entire experience went smoothly. From the trailer rental to the storage unit, it was flawless and professional.

Brian G.  |  First Impressions 
Rating:
5.0

No issues the months we were there. I’ll return if needed in the future.

Yvonne C.  |  Overall Experience 
Rating:
4.0

Convenient storage options fair pricing

jean b.  |  Overall Experience 
Rating:
5.0

They were very good and helpful when I had an issue

Kim L.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Needed an extra day to get our stuff out and they were very accommodating.

Trisha C.  |  Overall Experience 
Rating:
5.0

The staff went out of their way to be helpful

RITA R.  |  Overall Experience 
Rating:
1.0

Staff were horrible , very unhelpful and a pain in the BUTT! after they were informed i was moving all my stuff out , they put the stores lock on my unit and i had to call the regional manager!

James H.  |  Overall Experience 
Rating:
4.0

I was extremely upset to find out that I did not get a refund evan though I vacated just 6 days after I was billed for the month. Other than that I loved and have used Uhaul for the last 28 years.

kim H.  |  Overall Experience 
Rating:
5.0

Very efficient

jeremy m.  |  First Impressions 
Rating:
5.0

Simple and quick

Brendan G.  |  First Impressions 
Rating:
5.0

The guys that helped me get my rental were very helpful and were able to get me set up to where I could store my things in a timely manner. Even with one person still in training, everything was done.

Idell D.  |  First Impressions 
Rating:
5.0

Excellent staff. Very helpful

darrin p.  |  Overall Experience 
Rating:
1.0

Horrible customer service

Bailey S.  |  First Impressions 
Rating:
5.0

Your customer service rep was very easy to deal with and very knowledgeable pleasant experience

Micheal S.  |  First Impressions 
Rating:
5.0

The Menolly was exceptional at helping with everything and the staff was kind and responsive.

Paulina B.  |  Overall Experience 
Rating:
5.0

We only had this unit for a short time. The staff was very helpful

James R.  |  Overall Experience 
Rating:
5.0

Great customer service. Very friendly. Clean facility too.

Kerri B.  |  Overall Experience 
Rating:
5.0

The manager always goes above and beyond to help me . This is the best storage facility I have ever used.

Tonya N.  |  Overall Experience 
Rating:
4.0

We are so thankful for the U-box system and storage. What a convenient way to move!

Catherine F.  |  Overall Experience 
Rating:
5.0

Your representative was very helpful and professional. She was absolutely wonderful with her customer service!

Tod S.  |  First Impressions 
Rating:
3.0

Way Over priced, pay extra a month for 24hr access is just wrong. People who stores their belongings should be able to access it anytime without extra cost.

tommy h.  |  Overall Experience 
Rating:
4.0

The manager there is very friendly, and gives very good customer service.

GINGER H.  |  Overall Experience 
Rating:
4.0

A nice facility, but a bit too pricey for most longer storage needs.

Kevin C.  |  Overall Experience 
Rating:
5.0

Good

Jerica B.  |  Reservation 
Rating:
5.0

The manager is amazing.

Kelsey M.  |  Overall Experience 
Rating:
2.0

No comments.

Ronald A.  |  Overall Experience 
Rating:
5.0

none

JESUS C.  |  Overall Experience 
Rating:
5.0

na

GILBERT R.  |  Overall Experience 
Rating:
5.0

Excellent service.

clay t.  |  Overall Experience 
No reviews have been submitted for this location.

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