More help at peak pickup times. I had to wait in line about 20 minutes. On another note, was supposed to pickup only a few miles from where I was moving, but had to drive further in the truck due to no availability. Because of this I exceeded my allowed mileage and was charged $17. I shouldn't have been charged since U-haul changed my pickup location.Michelle C.
U-Haul Moving & Storage of Woodmere
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional and quickLakia G.
Customer did not leave a comment.Alice S.
Customer did not leave a comment.Bruce C.
Fast and GREAT service - we really enjoyed our experience at this location.Nicholas C.
The rental truck was not clean. It had pet hairs and was dirty inside. I felt uncomfortable the entire hour I was in there. The rental process itself was simple and easy.Belinda W.
Was presentable, professional and courtesy, to include instructions for returning equipment was precise.ARTHUR C.
Customer did not leave a comment.JULIA B.
The online check-in process was terrible. Had to go in the store to get an employee to check me in. You should switch to check-in by phone or something more user-friendly than text.Catherine G.
Customer did not leave a comment.DARRELL R.
Customer did not leave a comment.Delkarr W.
Customer did not leave a comment.Jan D.
Customer did not leave a comment.Kisha B.
Customer did not leave a comment.JAMES B.
Great Experience !Jeff S.
Customer did not leave a comment.TOM M.
Very well managed location. Didn't have any problems with the Equipment or anything . Will definitely use this location to rent again . Thanks .Nathan B.
Nothing to do with either location, but the customer should not be forced to pay for four days on a one-way rental. I only needed the trailer for three days, but was charged for four. You need to change your policy on this.STEVEN F.
Location for pickup was changed the day before to this location. Equipment that I reserved was not available. No one accompanied us to the truck at time of departure or return. Service was mediocre.Courtney B.
Customer did not leave a comment.Sherry K.
Nothing, my experience was great. Equipment was easy to reserve and pickup. Auto-tow was hooked up and disconnected by U-HAUL representative.Robert M.
The truck had very poor preformChristine H.
Customer did not leave a comment.Ashley B.
The folks at this location have always been super professional and extremely helpful. Just a great bunch of folks!Carlota S.
Overall great experience. One of the only places open on Sunday and had trucks available without a reservation. Got me out of a pinch and would 10/10 use them againJames H.
Friendly and helpful staff, quick process.Michael B.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.RONALD A.
I was unable to return my equipment to a Uhaul dealer because they had no one available to assist with unloading the auto transporter. I drove to the Uhaul store at 2525 Eastern Blvd, Montgomery, AL to return the equipment. Initially, the customer service representative was unable to accept the return. He made me contact Uhaul customer service to have the return location changed. I spent extra time calling and waiting for a representative who made the modification only to learn it was unnecessary to modify the contract to return the equipment. Equipment can be returned to any Uhaul store.Sarah J.
Customer did not leave a comment.Rosa M.
Person who helped me when I returned was super friendlyrichard R.
Have staff wear mask during this pandemic.malcolm J.
Customer did not leave a comment.Kapricia B.
Customer did not leave a comment.Matthew M.
The whole process was friendly and fast.Maxine B.
The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..TIA G. | Overall Experience
Customer did not leave a comment.Valexia E.
Customer did not leave a comment.Sharon G. | First Impressions
Customer service was very good. Desk clerk was thorough and kind.Mark S.
Customer did not leave a comment.William B.
Although my contact was via phone. He was friendly and polite breaking down protocol and giving feedback to my questions. Thank you StevenJasmine B.
Very Friendly and Professional staff.emory D.
Customer did not leave a comment.Marjette G.
Make return easier after hours!!!Thelisa B.
Customer did not leave a comment.Natasha D.
Had trouble loading a picture from your customer approval checkout for the vehicle. It would not upload the picture I took of the chip windshield. There should be a document given to the customer listing all the problems so they can record any damage before leaving.Hyderick N.
Customer did not leave a comment.Albert S.
Good jobO'Darrel H.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Marcia W.
Kudos job wellTINA S.
Excellent peopleRichard J.
Service was quick and efficient. No issues there. However, this area currently has high community spread of Covid. No employee working indoors wore a mask while interacting with customers. Plexiglass shields are not enough protection. The employee who helped me did not wear a mask when walking though the store. I felt sabotaged in my efforts to avoid exposure to the virus. I should have walked away and not rented the trailer. The employee who helped me when I returned the trailer did wear a mask. I thanked him.Christine H.
Customer did not leave a comment.Steven P.
NoneAnjanette J. | First Impressions
Very satisfiedCURLEY D.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Steven W. | Overall Experience
Customer did not leave a comment.Sue R.
Customer did not leave a comment.Joseph B.
Great store and a pleasure to do business with!RICK C.
Customer did not leave a comment.Jarquetta P.
Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.Roshonda S. | Overall Experience
The charge me 10.00 for gas and the fuel was at the point it was when I receive truck! I trusted the employee to do the return because my phone had no charge but he took the initiative to put fuel in the truck and charge me I'm highly upset and have to dispute this with my bank! Never had an issue at the other location this location is complete BS! Then I saw the funds pending in my account like a min after I turn it in but I get my receipt at 2 am no buddy knew exactly what he was doing not going to work like that!Spontanious G.
Customer did not leave a comment.Gabrielle K.
Customer did not leave a comment.Byron C.
Engine belt squealing, windshield wiper blades need replacement, loose steeringAnthony M.
Make sure truck windows are clean on inside too! Otherwise excelente!!Ivan G.
Customer did not leave a comment.Cesar C.
Customer did not leave a comment.Namhun K.
Customer did not leave a comment.Lakisha T.
Customer did not leave a comment.Carolyn W.
Customer did not leave a comment.Brittney W.
Overall = B+. Cleanliness = C+. Drivability/mechanical condition of truck = B+. Administrative part including online portion gets an A.Terry B.
Customer did not leave a comment.TIM D.
Customer did not leave a comment.James W.
VASTLY improved customer service!!!!!Jonathan C.
Customer did not leave a comment.Helen B.
thanks.Mansour A. | First Impressions
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.Tiffany F. | Overall Experience
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.deidra H.
I had a horrible experience with picking up a truck at uhaul on 10/31/20 But today 11/1/20 was different! Harold was very nice, professional and pleasant, took care of my return and it was done in a timely manner and he appreciated my business! Harold was awesome!!!!SHIRLEY M.
Upon arriving I was held up for about an hour because when I did self dispatch the agent who originally helped me out put in my wrong email and phone number and I couldn't verify so I had to wait. I came all the way from North Alabama to South Alabama and it was truly an unpleasant experience.Marcus H.
Great service, friendly people, and ready to go. This is my second rental in 4 months.Gary J.
Customer did not leave a comment.Chaundra H.
Customer did not leave a comment.Amber F.
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.Nicolas S.
Extremely helpful, friendly staff. Kevin Washington was very helpful. By far the best U-Haul rental facility we use, and we use several in transporting filters.Paul S.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.Jasmine B.
Customer did not leave a comment.Jernikka Q.
Customer did not leave a comment.John S.
Nothing! I was extremely pleased!Billy L.
Keep it up!Tracey H.
Customer did not leave a comment.Kalejah H.
Customer did not leave a comment.Kimberly G.
Everything went wonderfully. Moving out, early check in for my truck, the equipment, and everything else with my move went very smoothly.Talia A.
Customer did not leave a comment.Pedro T.
Customer did not leave a comment.Jadarius W.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.beverly E.
see pickup commentALAN C.
Customer did not leave a comment.Scott or Debby M. | First Impressions
Accused of stealing boxes/supplies by manager and one employee. Poor systems updatingLASHON R. | Overall Experience
Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staffLASHON R. | First Impressions
Customer did not leave a comment.Tiffany F. | First Impressions
Having to wait in line for 1-2 hours anytime I need something ruins everything.Andy M. | Overall Experience
Customer did not leave a comment.Charles L. | Overall Experience
I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂kenisha s. | Overall Experience
I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.rebbeca g. | Overall Experience
The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!CLORA M. | Overall Experience
Customer did not leave a comment.Kia H. | First Impressions
Thank youDonna M. | Overall Experience
I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.DENICE P. | Overall Experience
Customer did not leave a comment.Alisha M. | First Impressions
I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?Beth M. | First Impressions
Felt very safe and my belongings were kept secure.Rachel W. | Overall Experience
Customer did not leave a comment.Eronda W. | First Impressions
The staff was was very friendly and helpful !shay g. | First Impressions
We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you DebbyScott or Debby M. | Overall Experience
Customer did not leave a comment.Leckra J. | Overall Experience
Customer did not leave a comment.Sandra H. | First Impressions
I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!Alexis R. | First Impressions
U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.Laura C. | First Impressions
Great!Wendy C. | Overall Experience
N/AKeona S. | Overall Experience
I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.Cara B. | Overall Experience
The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.Lashundra B. | Overall Experience
Excellent facility, great staff, clean and secureAllen H. | Overall Experience
The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.Roshonda S. | First Impressions
Very helpful very nice to deal withrichard n. | First Impressions
I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointedMary M. | Overall Experience
Great ExperienceFernando L. | Overall Experience
I love this placeTonja S. | Overall Experience
Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.Charles L. | First Impressions
Uhaul really came thru for me I would definitely choose them againCHERYL S. | First Impressions
The access pad key swipe was broken and need more clerk to managed the morning rush.JEROME B. | Overall Experience
Everything was ExcellentTommy L. | Overall Experience
It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.Adrian A. | Overall Experience
ThanksSouthern Poverty L. | Overall Experience
ExcellentKathryn H. | Overall Experience
Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.Regina K. | First Impressions
No commentsSYLVIA B. | Overall Experience
Great Customer support through dropping off the trailer to setting up storage.JIM C. | Overall Experience
Fast service. Friendly staff.teresa s. | First Impressions
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.PAUL V. | First Impressions
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.sherry w. | First Impressions
The csr was very professional. He was getting the customers in and out. Very warming and caring individualMECHELL N. | First Impressions
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.Deanne C. | First Impressions
Staff were very helpful, friendly and courteous. I highly recommend this location.Douglas T. | First Impressions
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!Mayadees R. | First Impressions
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!CORNELIUS M. | Overall Experience
The staff went above and beyond to help me. Awesome awesome.Bernard B. | First Impressions
Great!Richard K. | First Impressions
Short-staffed almost always, but when it’s your turn, the service is good.PAUL V. | First Impressions
I will most definitely do more business with these guysAndre C. | First Impressions
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movidamian l. | First Impressions
No commentAMY C. | Overall Experience
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.bernisha P. | Overall Experience
AwesomeRodney B. | First Impressions
Everyone went above and beyond with excellent customer service!Gabrielle C. | Overall Experience
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.Walter B. | Overall Experience
Preston Taylor is an excellent manager with great people skills.. Keep him forever.Scott M. | Overall Experience
Wonderful staff.SHARON R. | Overall Experience
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.Walter B. | Reservation
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!Patsy G. | Overall Experience
The customer service was great!Albert M. | Reservation
Staff very helpful. Facility is clean. Like variable dock heights at loading area.Andy F. | Overall Experience
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.LASHANTA D. | Overall Experience
Customer service at the actual location was horrible. (The manager)Earlisha J. | Overall Experience
Great placeloretta k. | Overall Experience
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!Wendy C. | Reservation
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.SAMANTHA R. | Overall Experience
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit itFATHER JAMES D. | Overall Experience
Customer service was great!temeria D. | Reservation
Very good and friendly experience!ARCHI R. | Reservation
Very ProfessionalFREDDIE S. | Reservation
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.Katrina B. | Reservation
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.Olivette P. | Reservation
Preston always helpful!!Mike T. | Overall Experience
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!James S. | Overall Experience
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .Denise F. | Overall Experience
Very helpfulmichelle b. | Overall Experience
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.James J. | Overall Experience
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.Vera A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!