Customer Reviews for U-Haul Moving & Storage of Woodstock

4737 reviews

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Consistently great products and personnel eager to assist.

William P. 
Rating:
5.0

I have rented from the Woodstock GA location (Hwy 92) on several occasions, and the manager (Lori and her staff) has always be polite, professionally respectful and extremely helpful each time. I would highly recommend that team to my friends and neighbors. KN

KENNETH N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
4.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Lori, Drew and Boyce at this location are all awesome. They focus on the customer and finding the best service and solution. I am in the middle of a self-move between two houses. It has been very stressful and I have relied on your team at Hwy. 92, Woodstock, GA for resources and advice. They have been very supportive. And I have already recommended this location to others.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

JANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

All courteous staff and easy to understand the entire process

VIRGINIA J. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

the service was amazing!!!! my light conexión didn't work and they did everything to help me with it. they fixed it!!!!! amazing service

Franklin R. 
Rating:
3.0

Gas cap doesn't close the whole way, sensors showing on dash.

Bernadette B. 
Rating:
4.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Customer did not leave a comment.

Zulfikar P. 
Rating:
5.0

Customer did not leave a comment.

Jordanna P. 
Rating:
5.0

Dropped off a one way rental, and in less than 5 minutes I was on my way...excellent service.

David O. 
Rating:
5.0

Logan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I’ve been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn’t go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.

VOLANTE J.  |  First Impressions 
Rating:
5.0

Great customer service!!!

kathryn w.  |  First Impressions 
Rating:
5.0

Very clean and the employees were very helpful and friendly! Awesome experience! Thank you!

Mary M.  |  First Impressions 
Rating:
5.0

Awesome experience!

MARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very helpful great customer service

Lisa S.  |  First Impressions 
Rating:
5.0

Thank you for everything!

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Very friendly staff.

ANNA H.  |  Overall Experience 
Rating:
5.0

The only thing I would have liked is more actual light in the storage unit. Light only coming from hallway made it a challenge sometimes. This storage facility was far above others I had looked at and am glad I used this one for many reasons mentioned above in ratings. If the need arose again, I would certainly check back.

donna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Truck had engine check light on. Exterior of truck was dirty.

TERRY T. 
Rating:
5.0

Outstanding service and equipment

OSCAR S. 
Rating:
5.0

Lori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul business

Bryan J.  |  First Impressions 
Rating:
5.0

Lori went above and beyond the "call fo duty" to locate a trailer in her inventory for me rent on the spot since I made my reservation at the wrong location. Also, Drew was very helpful in helping hook up the trailer. He is a really nice guy and treated me like the most important customer of the day. Overall, this is the best U-Haul experience i have ever had and I will rent from Lori from this day forward, even if I have to drive out of the way to do it. Thanks so much Lori and Drew!!

PETER R. 
Rating:
5.0

The woman who helped me at the counter was exceptionally thorough and quick. She set me up with a late reservation and had me out the door in no time. Can't ask for much more. Thank you.

SCOTT H. 
Rating:
5.0

Staff was knowledgeable, professional, friendly, & quick.

RICHARD S. 
Rating:
1.0

They never answer the phones- Hire more people!!!

Cary B.  |  Online Move In 
Rating:
5.0

Lori was great! Wonderful customer service.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Online check-in was terrible. I was assigned a truck that had already been rented to another customer. Then was supposedly assigned another truck. When I went inside for the keys, the very helpful employee informed me that I was still assigned the original truck. The employee was able to get everything straightened out and get me on my way. It took 20+ minutes to get out of there with the truck, but then I was informed my time ended four hours from the beginning of the pick-up process instead of four hours from the end of the pick-up process.

DENNIS P. 
Rating:
5.0

Used this location several times. Really great people and always on the ball.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Great, friendly service. Explained the process extremely well and everything was very easy and efficient.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

BHAJANINDER D. 
Rating:
5.0

Customer did not leave a comment.

VERGIE F. 
Rating:
5.0

Customer did not leave a comment.

Julann S. 
Rating:
5.0

Everyone was great, truck was clean and ready. We checked in and on our way. No hassle check in and polite

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Truck pulled to the left when braking. The truck was noisy and the ride was very rough.

CAROLYN G. 
Rating:
5.0

they were very helpfull and system was down

Harley K. 
Rating:
5.0

Customer did not leave a comment.

Elie D. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Royce was really easy to work with!!!

Jeffrey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Not enough people on Saturday to check us in: I know they are trying to hire people, but waiting 25 minutes to find someone outside is way too long, especially when you get a truck back 20 minutes before your contract time ends.

Randall M. 
Rating:
4.0

I wasn't sure anyone knew I had gone into the lobby to try and pickup my rental. The lobby was unattended for an extended period. It would be nice to be able to push a bell or button to page someone.

Claudon L. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Kamron S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Make sure that the wuote given includes all that was discussed. I was told it would be about $45 sll inclusive and when i went to pick it up i was told $65 even thoough i had it in writing

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

TEDDY M.  |  Overall Experience 
Rating:
5.0

Provide recommendations on best pickup times to maximize time management of the vehicle use.

YVONNE Q. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

Very efficient check-in. Procedure may have taken 3 minutes. Quite a contrast to other u-haul dealers.

Randy C. 
Rating:
5.0

The drop off took less than 5 minutes. The representative was polite and courteous. They have a lane in the parking area specifically labeled and set up for returns. Great idea!

Steven W. 
Rating:
5.0

The service and employees was great I will be back

Randal R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ramses R. 
Rating:
5.0

Fast, easy service. Great customer service

RON M. 
Rating:
5.0

Royce was excellent at making this a smooth and flawless transition. Very personable. Great location for anywhere in Woodstock

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
4.0

Customer did not leave a comment.

PHILIP T. 
Rating:
3.0

I had to go inside three times in the checkout process and made me arrive after the packers had arrived. Mileage was incorrect. I tried to update it on my phone and it gave me an “error see attendant“ message. The dolly plastic tie was broken and in the process of fixing the mileage issue they deleted my reservation (after paying). They had to reissue it, recharge me. They said I should get all overage refunded. All other interactions were supper impressive, but the above issues kept the ranking as average rather than excellent.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Very nice and helpful.

Marcella L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
1.0

I don't like to do business with someone that is trying to rip me off.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Keep up the great service

WILSON O. 
Rating:
5.0

Customer did not leave a comment.

Sheldon A. 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hattie H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

MANUEL E. 
Rating:
5.0

Courteous staff...fast drop off...very professional

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

The truck was very clean which we always appreciate very much, however, the transmission was very rough & not in good shape at all. Needs attention before it breaks down on one of your next customers. The employee, Royce, that usually helps us at this location is always helpful & accommodating. A+

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Adriana C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Rickard H. 
Rating:
4.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

I wanted a small van but couldn't get one because I didn't have a credit card. I almost walked out but then asked if I could rent a different vehicle. Then the owner fixed me up with a box truck. Had a great experience but was very surprised she didn't mention that as an alternative instead of letting me almost walk out. She should have helpfully told me about the box truck immediately. Maybe she has made enough money and doesn't need many more sales this montj

JOHN B. 
Rating:
5.0

This location was perfect and I was greeted by polite, friendly professional employee. I would highly recommend this location

James S. 
Rating:
5.0

Customer did not leave a comment.

Pat D.  |  Overall Experience 
Rating:
5.0

Very accommodating, friendly and great customer service. Sometimes, learning about and expanding upon the things the team does RIGHT is as important.

Vernon T. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Excellent service.

ROBERT F. 
Rating:
1.0

I will never use your service again. Nobody knew how to handle the ubox, I waited on hold forever, they were not helpful to my moving company, items were damaged, I have pictures, the whole experience was terrible.

Dorene M. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Best place in Woodstock for your moving and storage needs

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond D.  |  Overall Experience 
Rating:
5.0

My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!

Troy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phil p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Great customer service agent that assisted me in renting the unit

MARIA M.  |  First Impressions 
Rating:
5.0

Excellent clean facility. Staff very pleasant and helpful. Definitely recommend!!

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
4.0

This was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.

Trenton D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April H.  |  First Impressions 
Rating:
5.0

As one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.

RON S.  |  Overall Experience 
Rating:
5.0

I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.

BRUCE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Normally I don’t leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!

CASSIDY A.  |  First Impressions 
Rating:
5.0

We moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.

DIANNA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie v.  |  Overall Experience 
Rating:
5.0

Ross was very helpful

Dale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan M.  |  Overall Experience 
Rating:
3.0

We reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.

JOANNES L.  |  Overall Experience 
Rating:
1.0

I had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2

Mark E.  |  Overall Experience 
Rating:
5.0

Logan was Great!!

Whitney A W.  |  First Impressions 
Rating:
5.0

U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀

Dina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya R.  |  Overall Experience 
Rating:
5.0

From day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!

seaton c.  |  Overall Experience 
Rating:
5.0

Best storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.

Donna E.  |  Overall Experience 
Rating:
5.0

Lori is great!!

FRED G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xanna d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDY M.  |  First Impressions 
Rating:
5.0

Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Kelly C.  |  First Impressions 
Rating:
5.0

The customer service here is second to none!

Brian A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Canetha W.  |  Overall Experience 
Rating:
5.0

Clean & secure!! A great place to rent a storage unit!!

Rhonda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamron S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Paul B.  |  First Impressions 
Rating:
5.0

One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.

Wayne W.  |  Overall Experience 
Rating:
5.0

Lori is always the BEST. Very knowledgeable and considerate.

Martha M.  |  Overall Experience 
Rating:
5.0

Royce in Woodstock GA was especially kind patient and very helpful!

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.

CHARLES D.  |  Overall Experience 
Rating:
4.0

The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.

Martha M.  |  First Impressions 
Rating:
5.0

Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.

jack b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
5.0

Very friendly, fast and helpful

Trudie R.  |  First Impressions 
Rating:
3.0

I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G.  |  Overall Experience 
Rating:
4.0

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Gayla H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  Overall Experience 
Rating:
5.0

also rented a storage unit, good experience.

Tom M.  |  First Impressions 
Rating:
5.0

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john e.  |  Overall Experience 
Rating:
5.0

.

Deborah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lerinda G.  |  Overall Experience 
Rating:
5.0

Very clean facility and people were very helpful

MIKE S.  |  First Impressions 
Rating:
5.0

Great place brand new very clean

Gene B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack b.  |  First Impressions 
Rating:
5.0

This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.

Susan C.  |  First Impressions 
Rating:
2.0

The time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.

Ayesha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory M.  |  Overall Experience 
Rating:
5.0

Laura was very helpful. I had several move in date changes.

Canetha W.  |  First Impressions 
Rating:
4.0

Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY M.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

David H.  |  First Impressions 
Rating:
5.0

I'm very very satisfied 😊

Lueann W.  |  First Impressions 
Rating:
1.0

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

bill w.  |  First Impressions 
Rating:
4.0

No comments

Amy B.  |  Overall Experience 
Rating:
2.0

I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.

Stephanie L.  |  Overall Experience 
Rating:
5.0

Storage units not yet open 24/7 Staff very accommodating

Tim L.  |  Overall Experience 
Rating:
5.0

Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.

Jerry O.  |  Overall Experience 
Rating:
5.0

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

JUne J.  |  First Impressions 
Rating:
5.0

The facility is well managed and offers good security and amenities.

William S.  |  Overall Experience 
Rating:
4.0

Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.

Autumn C.  |  Overall Experience 
Rating:
4.0

Excellent service with a friendly staff.

sam s.  |  Overall Experience 
Rating:
5.0

Lori and crew are very accommodating Everything went smoothly Tim

Tim L.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful to us with our moving and storage needs.

SUSSIE S.  |  Overall Experience 
Rating:
5.0

Friendly, fast, Knowledgeable. Great place/

dean b.  |  First Impressions 
Rating:
1.0

Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.

Lynn L.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Wayne W.  |  First Impressions 
Rating:
5.0

extra nice employee and facility was so clean

Carol V.  |  First Impressions 
Rating:
5.0

Great job

Tracey G.  |  Overall Experience 
Rating:
3.0

Your management in charge are inflexible to reasonable requests.

Jeff L.  |  Overall Experience 
Rating:
5.0

Great service and convenient to have storage available on site.

Suzanne G.  |  First Impressions 
Rating:
5.0

Lori provided excellent service.

Ed G.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal

kelley j.  |  Overall Experience 
Rating:
5.0

2 years, never a problem. Well worth the money.

Kevin B.  |  Overall Experience 
Rating:
3.0

As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.

Ruth B.  |  First Impressions 
Rating:
5.0

Great service!

Mark P.  |  Overall Experience 
Rating:
5.0

Thank you so much for the wonderful service!

Retha B.  |  Overall Experience 
Rating:
5.0

I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!

Heather W.  |  Overall Experience 
Rating:
5.0

Well-maintained, clean, nice!

Stephen W.  |  Overall Experience 
Rating:
5.0

THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!

kelley j.  |  First Impressions 
Rating:
5.0

Positive experience. Employees encountered were all nice.

denise d.  |  Overall Experience 
Rating:
4.0

More space needed. Good thing they are expanding.

Timothy M.  |  Overall Experience 
Rating:
5.0

Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!

Sharon m.  |  Overall Experience 
Rating:
5.0

Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,

Ruben K.  |  Overall Experience 
Rating:
5.0

Everything was handled very professionally and in a timely manner.

sam s.  |  First Impressions 
Rating:
2.0

Outrageously expensive for the space

Claire N.  |  Overall Experience 
Rating:
4.0

Good service!

Xue L.  |  Overall Experience 
Rating:
5.0

Very professional staff

Andrea T.  |  Overall Experience 
Rating:
4.0

Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.

michele w.  |  Overall Experience 
Rating:
5.0

Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!

Jay K.  |  Overall Experience 
Rating:
5.0

Excellent service.

Teresa C.  |  First Impressions 
Rating:
5.0

Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.

Kara B.  |  Overall Experience 
Rating:
4.0

I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.

JILL T.  |  Overall Experience 
Rating:
5.0

Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.

Rachael D.  |  Overall Experience 
Rating:
2.0

My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!

Cary B.  |  First Impressions 
Rating:
5.0

U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.

Marie K.  |  First Impressions 
Rating:
5.0

Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal

David B.  |  Overall Experience 
Rating:
5.0

People are very helpful and professional

Vijaya K.  |  Overall Experience 
Rating:
5.0

Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.

susan r.  |  Overall Experience 
Rating:
5.0

Professional friendly staff. Great customer service.

shamice r.  |  First Impressions 
Rating:
5.0

Pp

Charles Z.  |  Overall Experience 
Rating:
5.0

Great facility...will use again!!!

dean g.  |  Overall Experience 
Rating:
5.0

The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!

Theresa S.  |  First Impressions 
Rating:
5.0

At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.

walter m.  |  Overall Experience 
Rating:
5.0

Dennis the U-box delivery driver was fast, friendly and efficient.

Thomas B.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful they made moving from California extremely easy

mike r.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.

William S.  |  Reservation 
Rating:
5.0

Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers

GEORGE S.  |  Overall Experience 
Rating:
5.0

I always have used u-haul for years and will continue to use them .. Thank you for everything.

Marlene L.  |  Overall Experience 
Rating:
1.0

I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"

Robert G.  |  Overall Experience 
Rating:
2.0

Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.

VENUGOPAL V.  |  Overall Experience 
Rating:
5.0

Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.

charles c.  |  Overall Experience 
Rating:
5.0

AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU

cynthia y.  |  Overall Experience 
Rating:
5.0

Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!

Kin M.  |  Overall Experience 
Rating:
5.0

Very friendly people

Stephen D.  |  Overall Experience 
Rating:
5.0

The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.

Luke H.  |  Reservation 
Rating:
5.0

Great service! Great value!

James P.  |  Overall Experience 
Rating:
5.0

Excellent service from both Lorie and Lisa!

MATT R.  |  Reservation 
Rating:
1.0

They did not try to help and sent me demanding emails and I did not rent

Stan J.  |  Overall Experience 
Rating:
1.0

The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.

aurora h.  |  Overall Experience 
Rating:
5.0

Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.

Christiana e.  |  Overall Experience 
Rating:
5.0

Thank you!

ralph g.  |  Reservation 
Rating:
5.0

I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.

Julane W.  |  Overall Experience 
Rating:
5.0

I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.

ben w.  |  Overall Experience 
Rating:
1.0

The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.

KARYN P.  |  Overall Experience 
Rating:
4.0

Lines were kind of long but service people were great to work with...

SCOTT J.  |  Overall Experience 
Rating:
5.0

I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.

carol s.  |  Overall Experience 
Rating:
5.0

The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.

BABUKHAN P.  |  Overall Experience 
Rating:
3.0

There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost

Tamara F.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff.

william k.  |  Overall Experience 
Rating:
1.0

Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.

Philana N.  |  Overall Experience 
Rating:
5.0

The crew was exceptionally helpful and went above and beyond to answer questions and to help

KERMIT T.  |  Overall Experience 
Rating:
5.0

Lisa was my customer service person. LISA IS EXCELLENT!!!!

Carolyn D.  |  Overall Experience 
Rating:
5.0

Great Experience! Highly recommend the UBox for moving.

Norma P.  |  Overall Experience 
Rating:
3.0

The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.

CARON R.  |  Overall Experience 
No reviews have been submitted for this location.

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