Customer Reviews for U-Haul Moving & Storage of Woodstock

5,317 reviews

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Get you system fixed so you can take a check. Your company takes checks but because your software could not log in my check information, my check could not be taken as payment at not fault of my own.

michael H. 
Rating:
3.0

Customer did not leave a comment.

Juliana C. 
Rating:
5.0

I have rented 7 or 8 pieces of equipent in the past 2 months. Lways excellent service!

MARK H. 
Rating:
5.0

Everyone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!

Kathryn E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINT L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

SLADE K. 
Rating:
5.0

Customer did not leave a comment.

URBAN R. 
Rating:
5.0

Customer did not leave a comment.

XAVIER-MARC C. 
Rating:
5.0

Customer did not leave a comment.

VELDA C. 
Rating:
5.0

Customer did not leave a comment.

mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Wanda J. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

JANET P. 
Rating:
4.0

Customer did not leave a comment.

Bryden K. 
Rating:
5.0

This is out go-to neighborhood location and we always receive the most polite and professional treatment!!!

David W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

I am a storage and truck rental customer. Lori and her team are always on top of their game.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

GRACY G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K. 
Rating:
5.0

Everything was great, service quick and easy

MICHAEL N. 
Rating:
1.0

they picked it up few days later than promised date and charged me 1 month of storage fee, I made a request to refund and there is no response at all so far.

Jiwon A. 
Rating:
5.0

Customer did not leave a comment.

Vadim C.  |  First Impressions 
Rating:
5.0

Great service and support. Got a flat with the first rental and they quickly got me in new truck. Return was painless. All three stuff members were excellent and easy to work with. This location does it right!!

MALIIK B. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

No suggestions. Lori is amazing. Great manager and so patient.

KEVIN C. 
Rating:
5.0

Lori is very helpful and nice! Great customer service experience, thank you!

Lauren R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

howard J. 
Rating:
5.0

Customer did not leave a comment.

nicholas G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
5.0

Despite this big dilemma. UPS claiming all 10' trucks and the one I reserved online was no longer there due to technological latency. This location helped me get a truck in a timely fashion to move on a SUNDAY of all days. Thanks to this location and these guys

Zain G. 
Rating:
4.0

The process of going the mobile route is a pain. The hand truck also takes up valuable space. If I didn't pay for it, it doesn't belong in my truck.

Chandler E. 
Rating:
5.0

Customer did not leave a comment.

Martha F. 
Rating:
3.0

I made the reservation on-line which included the pre arrival check-in. When I arrived, I was still required to fully check-in. Their explanation was the systems don't match up. ????? I reserved a 6x12 trailer and (1) hand truck. They didn't have any hand trucks. So, yes, this was an overall average experience.

RICHARD B. 
Rating:
5.0

include a driver....as an option...just sayin

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

MAGALI H. 
Rating:
4.0

What I didn't need was the comment from the guy checking the truck back in when he said "next time return it cleaner". Here is the condition of the vehicle I rented: Frame around upper corner of windshield was sticking out, both visors broken and hanging down, left side of dashboard not connected, parking brake bent and hanging down, wire bundle on passenger side hanging down from dashboard. I checked it out with a "full" tank of gas, which it was not. It was less than full. When I returned it, I filled it to the brim and the gauge registered well above the "F" mark when it was below the "F" mark when I checked it out. This is the third vehicle in a week I rented and returned with more gas than when I got it and this guy is going to comment on the dried mud that could be vacuumed off the rubber mat?! And the vehicle is in the shape I listed above?! Keep the snide remark to yourself please.

James D. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Great people and location with a lot of equipment.

MARK H. 
Rating:
5.0

I paid for furniture blankets and when I arrived to where I was moving from they were not in truck. I was upset and worried about damage to my furniture. Thank goodness I had clothes,, small blankets and coats left at home to help cover furniture. But not enough, had some damage,, still upset that I did not have the furniture blankets.. Advise to always check to assure you get everything you paid for.

Vickie B. 
Rating:
4.0

Customer did not leave a comment.

Khreston E. 
Rating:
1.0

They did not have trucks at my original location. This was absolutely awful - I will very much reconsider ever using Uhaul again.

AUSTIN D. 
Rating:
4.0

When I arrived there was no one at the desk. I waited about 5-6 minutes for someone to help me. But after that everything was good.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

SHAIMARCO J. 
Rating:
5.0

The gas was essentially on empty but I was provided a good credit for the inconvenience.

BRADFORD S. 
Rating:
5.0

It's a pleasure to rent from this location- fast service, friendly, great attitudes!

Randall M. 
Rating:
4.0

Shawn was very helpful and efficient in answering all my questions.

Danielle F.  |  First Impressions 
Rating:
5.0

Fix the knob on the driver side window crank.

JERRY E. 
Rating:
1.0

I reserved a truck 4 weeks prior to my move date when I called a couple days ahead of time to secure make sure everything was on go I was told that just because I made a reservation didn't mean I was going to get a truck. I'm not sure what kind of business you're running the people are moving in people are busy and when they make a reservation they expect to have a vehicle ready and prepared for them not to go through the headache and the hassle that I had to go through I would not recommend U-Haul and this is the second time this is happened to me with your company very dissatisfied customer.

STEPHANY D. 
Rating:
1.0

I know it's hard to hire people, but please at least have more than one person working on a Friday, who is trying to answer the phone, filling propane, and renting equipment. If you don't have enough staff have some one from the marketing company office come in and help.(which is above this location) This is the worse place to rent or buy anything. They really don't care if they wait on you or not. It's been wait for years. Things have really changed I worked for U- Haul 21 years and this was never allowed, customers always came first.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

NEAL S. 
Rating:
5.0

Get rid of the moving help service! It was a complete mess and unprofessional- even the person coordinating it all was threatening me. They are horrible. They showed up high and 1 1/2 hours late! They were the worst.

Colleen S. 
Rating:
4.0

I am very upset to have been charged 20.00 return fee. I spent 15 minutes signing in to return the truck via online. I was told I did not have a rental to be returned. I left a note with the keys explaining my problem. Still charged. NOT happy!

JUDY R. 
Rating:
5.0

Nothing. Excellent service

Ned S. 
Rating:
5.0

Customer did not leave a comment.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

DRU C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

the Customer service guy went out of his way to help me load the trailer. Also, he checked me in, even when I arrived 30 minutes after closing. I don't remember his name but he was a great help!

RICHARD G. 
Rating:
5.0

Very courteous and efficient. Was in and out with my rental in less than 10 minutes including purchasing supplies.

JUDY R. 
Rating:
4.0

The alarms would go off too frequently.

James F.  |  Overall Experience 
Rating:
5.0

Royce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.

KATELIN B.  |  First Impressions 
Rating:
5.0

The restroom in the storage area was very unclean. The employees were helpful and pleasant however.

Mary M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kelsey W. 
Rating:
3.0

Had reserved a 26 ft truck a few days in advanced that was supposed to be “in stock”; unfortunately there wasn't one available when I arrived Saturday at 0800 as in the website reservation. . I was offered a 20 ft instead. It was a slight inconvenience while moving in town as we had to do 2 trips instead of one, but had to pay the hired movers/men more for doing so. This would have not been possible if I was moving across the city.

VIRGILIO F. 
Rating:
5.0

All of the agents here at this location are great! Royce, Shawn to name a few. I rent weekly from here and have nothing but good things to say about all the employees!

Randall M. 
Rating:
5.0

Excellent customer service.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

The tank was half full. My debit card was charged for 131.00 dollars. I rented it for 24 hrs. Then they charged my card $136. When I call to speak about the charges I'm on hold 20 mind. At a time. No one answer the phone. K want to discuss why card charged twice. I have to go down there in person

Heather D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

Hubert T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
2.0

Both of our boxes broke and we had no idea. The facility did not notify us that our boxes were broken. When we scheduled to see our boxes, it wasn't until we got to the facility that we learned that the boxes needed to be moved into a new one due to them being broken. This would of been beneficial information so we could have extra help. Also, the trailer that we had to move the new boxes down broke.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C.  |  Online Move In 
Rating:
3.0

U-Haul needs to tell customers when they book that if they aren't there at the assigned time, they will give their truck to someone else. This happened to me on a Friday at 5:00. Then they tried to send me to downtown Atlanta in rush hour traffic for another truck. Finally, left a lot with a truck in a suburb at 7:00 PM!

Carole M. 
Rating:
4.0

Customer did not leave a comment.

DANA C. 
Rating:
1.0

Customer did not leave a comment.

DUSTIN U. 
Rating:
5.0

Great

Jean G. 
Rating:
1.0

They need a class on customer service. There is always a wait, the staff doesn't get in a hurry for sure.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

LORI F. 
Rating:
5.0

The staff was great!!!

Carvel P.  |  First Impressions 
Rating:
5.0

Truck was vibrating and accelerating on it's own. ABS light kept coming on. We could not finish using it because we were afraid of getting stranded.

Allison H. 
Rating:
5.0

Never had a single problem or issue in the years that I rented this storage unit.

JAMES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

DENISE N. 
Rating:
5.0

Royce, Shawn, and all the Gang there are great- knowledgeable, quick, accurate on picking up and checking in. Kudos to their friendliness and work ethic!

Randall M. 
Rating:
4.0

Very easy check

SCOTT DAVID L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

PHELIM F. 
Rating:
5.0

I was totally impressed with both Uhaul companies, especially the folks in Michigan, they were beyond wonderful and so kind to work with.

Jennifer S. 
Rating:
5.0

Wish I realized that U-Haul had storage before.

Kevin C.  |  First Impressions 
Rating:
5.0

True was old with 146000 miles but worked well.

Phelim F. 
Rating:
5.0

Lori and Royce are the best! Excellent customer service.

JESSICA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Have the vehicle available at front of store for pickup and not have the customer look for it in the parking lot. I just could not find it. Became a little frustrated. Manager help to find it. Thanks.

LEONTINE G. 
Rating:
5.0

I am very satisfied with the cost of my unit.

Sencireour L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Fast and efficient.

Michael P. 
Rating:
5.0

Great customer service!

Randall M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G. 
Rating:
5.0

Customer did not leave a comment.

Bisay A. 
Rating:
5.0

Great service

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Great staff very knowledgeable and made this very easy

Mary Jo B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Flor C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
5.0

The guy in the counter was very friendly and very helpful

Maribel T.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucks

mark t.  |  First Impressions 
Rating:
5.0

Easy as ABC, smooth as Apple pie

Ayodeji B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammie P.  |  First Impressions 
Rating:
5.0

Everyone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.

JAZMINE C.  |  First Impressions 
Rating:
5.0

Very impressed with the entire operation. All of the staff was very friendly and professional. The facility was impeccable.

Ronald B.  |  Overall Experience 
Rating:
5.0

Great location, easy in and out and Lori, along with her great crew , make storing and moving a much more pleasant experience.

Debra D.  |  Overall Experience 
Rating:
5.0

My experience was priceless. Thank you!

Jermaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

The staff was great could not ask for a better customer rep

Hugh L T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie W.  |  Online Move In 
Rating:
5.0

Very convenient and reasonably priced

Dana T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Taylour U.  |  First Impressions 
Rating:
5.0

Charlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!

Nicholas T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN R.  |  First Impressions 
Rating:
5.0

Great service friendly people

Dana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia H.  |  First Impressions 
Rating:
5.0

Royce was very friendly, knowledgeable, and accommodating.

Paul P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLAIRE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRAD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
5.0

We have renter space many times at other storage facilities. This is by far the cleanest and nicest place we have used.

Susan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
3.0

Place needs to be cleaned at back parking lots lot of tree debris on ground

ZORAN S.  |  First Impressions 
Rating:
1.0

I have been there two times to put items in my storage unit and have had a problem unnecessarily both times. Very inconvenient

Cynthia H.  |  First Impressions 
Rating:
5.0

The staff at this UHaul center are incredibly kind, helpful, and inclusive. Highly recommend them.

Bradley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

April R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
4.0

My only complaint was that I reserved a 10x10 unit & received confirmation. When I arrived, I was told that you didn't have any 10x10s. I asked, then why send me confirmation, why not let me choose either the 10x10 or 2 5x5 units side by side.

Rebecca R.  |  First Impressions 
Rating:
5.0

Logan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I’ve been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn’t go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.

VOLANTE J.  |  First Impressions 
Rating:
5.0

Very clean and the employees were very helpful and friendly! Awesome experience! Thank you!

Mary M.  |  First Impressions 
Rating:
5.0

Very helpful great customer service

Lisa S.  |  First Impressions 
Rating:
5.0

Lori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul business

Bryan J.  |  First Impressions 
Rating:
5.0

Royce was really easy to work with!!!

Jeffrey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana C.  |  Online Move In 
Rating:
5.0

My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!

Troy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith G.  |  First Impressions 
Rating:
5.0

Great customer service agent that assisted me in renting the unit

MARIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
5.0

I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.

BRUCE H.  |  First Impressions 
Rating:
5.0

Ross was very helpful

Dale M.  |  First Impressions 
Rating:
5.0

Logan was Great!!

Whitney A W.  |  First Impressions 
Rating:
5.0

U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀

Dina D.  |  First Impressions 
Rating:
5.0

Lori is great!!

FRED G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xanna d.  |  First Impressions 
Rating:
5.0

Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Kelly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
4.0

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Gayla H.  |  First Impressions 
Rating:
5.0

also rented a storage unit, good experience.

Tom M.  |  First Impressions 
Rating:
5.0

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

James F.  |  First Impressions 
Rating:
5.0

Very clean facility and people were very helpful

MIKE S.  |  First Impressions 
Rating:
1.0

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

bill w.  |  First Impressions 
Rating:
5.0

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

JUne J.  |  First Impressions 
Rating:
5.0

Friendly, fast, Knowledgeable. Great place/

dean b.  |  First Impressions 
Rating:
5.0

Great service and convenient to have storage available on site.

Suzanne G.  |  First Impressions 
Rating:
5.0

Professional friendly staff. Great customer service.

shamice r.  |  First Impressions 
No reviews have been submitted for this location.

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