Customer Reviews for U-Haul Moving & Storage of Worcester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Worcester

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Mary W.
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Customer did not leave a comment.

Johanna B.
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The Belmont Street team was wonderful and efficient and made my drop off easy and smooth. They must be magic to wrangle so many trucks in that parking lot and still keep dropoffs efficient and easy. Thank you!

MANUEL C.
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It was not disclosed that there was an issue with the air pressure light on the dashboard and right head light was not working making the driving of the vehicle unsafe at night. Contacted manager of the office to report the condition of the vehicle and I was promise a call back which I never received. Corporate was very attentive to my complain and heard my discontent with the way this situation was being handle as I was given 7 dollars off the price when due to the condition of the vehicle, I was not able to complete my moving.

Derek G.
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Customer did not leave a comment.

Marian N. | Overall Experience |
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Had a great experience.

Richard R.
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no changes at this time

Kimberly L.
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There was an item in The back of the truck (left over from previous renter). At drop off I took a photo of my mileage and when I received the bill a tenth of a mile was added. They must of done this to the previous renter as the mileage was off by 1/10th when I picked the truck up. All previous damage to vehicle was not updated in the app.

Heather D.
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Customer did not leave a comment.

ANDRES C.
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Pickup smelled like cigarette smoke. This is is the first time but it would be nice to have a clean vehicle.

Richard R.
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Customer did not leave a comment.

LEIANA A.
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Andrew Chery was very fast and welcoming. Andrew had many customers who he handled efficiently and he is an asset to to the uhaul store.

Nathaniel V.
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Allowed mileage was incorrect. I barely had enough miles to get to my moving destination. However, after being offered a discount to drop it off at a further location (35 miles away from my move), I was then charged for all the additional miles.

Elizabeth C.
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Very friendly and helpful and quick

Eurayshia W.
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Customer did not leave a comment.

REGINALD S.
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Great service in Worcester

Mary M. | First Impressions |
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Customer did not leave a comment.

Oliver B.
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Customer did not leave a comment.

SOOK J.
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Kind and quick !

ALEXANDRE B.
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More parking space for customer cars to pull in. It was very crowded/not enough parking.

Elizabeth C.
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Customer did not leave a comment.

Carlos F.
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Customer did not leave a comment.

Jean-Pierre T.
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Customer did not leave a comment.

John F.
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I think overall not just this location there needs to be better daily maintenance. The last 2 trailers I've rented had issues with the lights.

Jeffrey O.
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Quick and easy

FAITH R.
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I wanted an experience that I did not have to interact with another human being and would have the vehicle ready for me when I arrived, no van was waiting outside like my last rental and because your app will not let pictures to be taken I had to go into the facility and wait in line and deal with a worker that looked and acted bored though friendly. I was not happy she used her own phone to take a picture of my license to put it into your systems, as she now has all my info on her phone. I had a 5:30pm drop off time but returned the van at 3:30pm and was told by a uhaul worker that I could leave the keys in the van and they would email me a receipt, by 9pm I still had not received a receipt and in the app now said I had until 10:45am the next morning to return the truck. This was concerning to me so I called the number listed as the locations number and talked to someone very helpful somewhere else, they took down all my info and tried contacting the correct location but was unable to connect with them at that time. It was not until 10:33am that I received an email that the van had been checked back in. This experience has definitely hindered my liking of Uhaul

Rafael L. | First Impressions |
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Very friendly staff and great sercvice

Michael N.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

Richard C. | First Impressions |
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Girl at front of store was very professional and courteous.

Mahmoud E.
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Customer did not leave a comment.

JACK B.
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Everyone was very helpful and the experience was smooth and easy

SHANA D.
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Customer did not leave a comment.

Alicia B. | Overall Experience |
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Customer did not leave a comment.

KIMBERLY H.
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Customer did not leave a comment.

Aidan C.
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The lot is really congested, always long wait times

Lorna M.
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Customer did not leave a comment.

SIMON N.
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please only thing I found and it's not not good is the truck full of weed allover in the for the 4 days I used the truck which is very bad

Susan B.
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Customer did not leave a comment.

WANDER F.
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Equipment was very reliable and safe.

CHRISTOPHER A.
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I returned to the location and dropped the keys off with the attendant. They did not wish to look over the truck condition with me and told I was all set. Two days later I was charged an extra $164.83. This was due to going over the mileage, which would account for $49.16. The remaining charge was U-Haul claiming I failed to fill the gas tank to the level I received it, which was completely false, and returning it a day late. I even sent U-Haul bank statements showing I had purchased gas minutes before returning the truck at a gas station 1.6 miles away from the location. While trying to resolve this issue with U-Haul, I have now spoken with 4 representatives who all claim I will get call backs and none due, including a call back from the Worcester location General Manager. For such a large business, I cannot believe they would try to scam $115 from a customer.

ROBERT C.
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Customer did not leave a comment.

Marcos F.
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Customer did not leave a comment.

Bruce B.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Ryan S.
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Better parking lot

FRANCIS F.
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manager was great

MICHAEL M.
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Customer did not leave a comment.

Parixit K.
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Customer did not leave a comment.

MICHAEL A.
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Customer did not leave a comment.

JULIUS M. | First Impressions |
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Good customer service

JOHN M.
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Excellent experience. In and out in very little time and returned while they were closed. Very convenient. My only complaint would be the process of returning it and the app requesting you take multiple pictures of mileage and gas gage and cleanliness of vehicle. Fortunately did it prior to dropping keys into lockbox. But otherwise very good experience.

Lauren D.
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everything was great in terms of the rental. however customer service was quite lacking. employees were nice, but seemed as though the customers were the least of the priorities. having many side conversations and kept interrupting our transaction. felt like it took way longer than it needed to for this reason.

Michael G.
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The only bad part about this was having to wait almost an hour in line to pick up the equipment. Also there really isn't a whole lot of parking. You would think that for how much business they do that it would have a better location. Also only one person working the window, but it has been that way for years.

JORDY R.
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If you encourage people to use your online system where you don't have to go into the store so you can save time then please have it work properly. I tried doing the online system but the truck wasn't there and the keys weren't in the key box and instead of saving time I ended up spending more time and was very very behind on my move. I called customer service because they also charged me twice once for the online service that I did not use and then another one when I went inside. They wouldn't refund my money right away because it's a three to five business day hold. They take your money in 15 seconds but you have to wait 5 days to get it back. When waiting in line to talk to someone the person behind the desk had no sense of urgency seeing that there was about 10 people in line. Customer service is horrible here though I must say the girl behind the desk was super nice when I got there. What's that to say is that this is not the first time this happens. But if this will probably be the last for me I am done using U-Haul for moves.

Robert D.
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Checking in and checking out, the people who greeted me snd processed my transaction were excellent, friendly, professional. Very good experience

Ibrahim S.
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Customer did not leave a comment.

RICARDO B.
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Customer did not leave a comment.

PAUL H.
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You double billed on the charges when truck was returned staff disappeared yard guy went off to do something else person behind counter was on cell phone and couldn't be bothered to come check in the truck told me all set dont worry about it claimed truck was returned with less fuel then sent out with which is a lie tried to call location multiple times and am told there is a 15 wait time very unhappy and not impressed with customer service have been a long term customer of this location but not impressed with this experience and will be sure to post poor reviews and let everyone I know the bad experience I had

emily H.
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Customer did not leave a comment.

JOHN M.
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Very easy to do business with. Highly recommended.

Philip F.
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Customer did not leave a comment.

DEREK B.
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Customer service needs to be more proactive and friendly. The girl with the blue hair was the only one who was attentive and willing to help me. The other employees not so much.

Mark S.
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Perfect

David C.
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Not enough staff for the number of customers

ADALBERTO L.
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I have been a firm customer for years and never seeing what happened yesterday. The back of the truck was covered in what seemed to be oil and it was super duty. Again that has never happened I was surprised but unfortunately I am one unhappy customer who will think twice of renting again.

MICHELE W.
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Customer did not leave a comment.

Robert P.
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The truck was warm and ready to go. The attendant had me loop thru the mobile app to make sure I got the truck that was already warmed up. Thank you for a fast and enjoyable experience

Cindy G.
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When I had picked up my truck the guy was great but i had left two sofa cushions and a bottom to my kitchen table i called the same night i dropped it off the lady sent the message to make sure nothing got thrown out the next morning i called again to male sure the guy sent a message to the uhaul not to throw my stuff out i got there the lady told me oh i dont know and kept shrugging her shoulders then the man that cleaned the truck said he didnt find anything the lady called her manager and had nothing to say but i dont know so i took it upon myself to check there dumpster and sure enough my stuff was thrown out my husband then walked in to let her know that how they handle the situation was so unprofessional and she wanted to call the cops so i went in and she was so rude i asked her to call her boss and oh she couldnt now so i asked for the number i called the manager

SONDRA T.
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Was given the wrong lock box information & stood out in the pouring rain opening every lock box with the same code I was given. Highly disappointed.

Jenniefer T.
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Customer did not leave a comment.

barry G.
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My vehicle had a low tire pressure indicator When I first got in it. I was told this was due to the fact that the spare was missing from the vehicle. That in and of itself was problematic. But I took the vehicle and proceeded to travel to NYC ~200 miles. During the trip the van felt sluggish around curves. Upon arriving in NY the left passenger tire was drastically under inflated. It was at 15 PSI. It should have been at 85. I stopped three times in the way home to fill up the tire. In addition when I arrived the lot was full and there were no visible staff members. I waited inside for 20 minutes to be seen and was told to go back outside. Again no staff member was visible. I waited 15 minutes and eventually left. I received a call 2.5 hours after leaving when the vehicle was checked in. The location is very understaffed. Inside and outside staffing was very inadequate. I was disappointed and surprised. Thank you, Barry Gold

Paul W.
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I appreciate the good attitudes of the employees at this location, always very helpful!

stuart K.
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Customer did not leave a comment.

robert Z.
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Customer did not leave a comment.

Sean M.
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Staff was very helpful and knowledgeable

Jeffrey G.
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Customer did not leave a comment.

Kathleen K.
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Customer did not leave a comment.

Joanna M.
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They didn't have the equipment we had reserved, but did try their best to accommodate our request. The staff was very friendly and welcoming.

LINDA M.
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When I first got in the van, the check pressure light came on. So!

LYNN G.
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Customer did not leave a comment.

Chris F.
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Customer did not leave a comment.

Ba T.
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Customer did not leave a comment.

Junior A.
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Customer did not leave a comment.

MATTHEW C.
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Customer did not leave a comment.

Robert T.
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Great communication

PATRICK N.
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Warn customers that their cars are going to be blocked in so that they can park somewhere else and not have to sleep in their truck in some sketchy Worcester neighborhood. Also, tell the 1-800 number that maybe they should actually care when the customer complains about this and asks for a discount... or just tell the customer to call Penske.

MARK T.
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Customer did not leave a comment.

Kent H.
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The truck began to stall out at low speeds or while idling, after I got off I90 in the afternoon.

Paul A.
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The day I picked up the trailer, the store was very busy and just 1 person on. It took me 45 minutes to get from my arrival to my departure.

Steven F.
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Understaffed, long wait time even after online check in, trailer had flat tire. Had to fill it. Employee handling hook up and mechanical very pleasant and helpful. Upon return very confusing. Associate said all set on return then get call from corporate to verify trailer return at 2pm next day. Attempted several times to call corporate on night of return but never connected

Kathleen M.
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Waited in line for an hour and 15 minutes to pick up the keys for my reservation only for the place I was going to pick up furniture to be closed when I got there and was unable to use the rental truck that I paid for. There was only one employee working the entire store.

JAMES K.
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Customer did not leave a comment.

Vincent M.
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Customer did not leave a comment.

JOHNJACK T.
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Open second reception when busy.

Kelly C.
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Customer did not leave a comment.

Pamela M.
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Customer did not leave a comment.

Vittal P.
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Very understaffed. Most of the time It is only one person behind the counter. Parking for customers at this place is very limited and the place is very congested. The middle of the office is filled with cardboard boxes and customers have to stand in line around the boxes which looks very disorganized.

Martin O.
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When asked to leave vehicle, right away check gas so customer can leave. I made mistake of not waiting for u-haul employee to verify gas. Left extra gas, but got billed for not having enough gas.

LOTFI T.
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Customer did not leave a comment.

MEGAN A.
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Worst moving experience of my life. There was a lime out rhe door when I came on time to get my truck. When I got to the counter the card reader wasn't working and we didn't have cash. We then went to get cash but did not have a green card or passport to leave. After the two hour wait I no longer had movers as I missed my moving window. The staff were rude unhelpful and when I tried to explain get help one employee screamed threatened to have me kicked out. I will never ever go back to this place it was under staffed logistical nightmare. I will also tell everyone I know to never go there.

John V.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Jonathan B.
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Dishonest billing. I was charged for a half tank of fuel and only used a quarter tank of fuel. Will make money off you anyway they can.

Anastasia G.
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Customer did not leave a comment.

Michael T.
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Long wait time. One representative went above and beyond, Denison. She was very professional and helpful and polite

CHARLES H.
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The service reps were patient given the high demand and long line to check in. Maybe hire additional staff?

STACEY B. | First Impressions |
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Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

OWEN D. | Overall Experience |
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Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!

Jill Marie N. | Overall Experience |
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My overall experience was excellent. The only complaint, I have, is there was about $100.00 worth of paper products ruined by mice and their urine/fecal matter.

Asia F. | Overall Experience |
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I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don’t know if I could have done it without him. Thank you and God Bless

OWEN D. | First Impressions |
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Customer did not leave a comment.

Jennifer G. | Overall Experience |
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UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.

Asia F. | First Impressions |
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Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company

Larry F. | Overall Experience |
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We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.

Rivka L. | Overall Experience |
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It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn’t lock it once I opened it. I needed up leaving for that reason.

Johanna L. | Overall Experience |
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The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.

NELSON V. | First Impressions |
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Customer did not leave a comment.

Victor R. | First Impressions |
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Customer did not leave a comment.

Jane C. | Overall Experience |
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I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.

Bryan F. | Overall Experience |
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Customer did not leave a comment.

Randy A. | Overall Experience |
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I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn’t with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364

jason k. | Overall Experience |
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Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot

Joy P. | Overall Experience |
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Customer did not leave a comment.

Jannise S. | Overall Experience |
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Customer did not leave a comment.

Robert E. | Overall Experience |
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Great place fast friendly and professional

Angel S. | Overall Experience |
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Staff They are very friendly and expect everything we ask I’m very please

Shawn S. | Overall Experience |
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I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

Jannise S. | First Impressions |
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Customer did not leave a comment.

Nicole P. | First Impressions |
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The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

William K. | Overall Experience |
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I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

Salvador A. | Overall Experience |
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The store mánager.she.no good.

GERMAN S. | Overall Experience |
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The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

Deborah W. | Overall Experience |
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I was very happy with customer service at the facility!! Thank you for everything!!

bianka l. | Overall Experience |
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The best storege ever

Kwaku A. | First Impressions |
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Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

CHARLES S. | Overall Experience |
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Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

HEATHER K. | Overall Experience |
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After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Evelyn G. | Overall Experience |
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Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

MARY JEANNE B. | Overall Experience |
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A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Kim S. | Overall Experience |
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Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

ryan l. | Overall Experience |
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Rented a few months, nothing of note occurred and was pretty secure.

Penny P. | Overall Experience |
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I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

William K. | First Impressions |
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The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Raymond L. | Overall Experience |
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Very helpful,answered all my question

Cara P. | Overall Experience |
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This was by far the worst customer service experience of my life.

Anne D. | Overall Experience |
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Pleasant experience!

Eulogio V. | First Impressions |
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Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Suzanne D. | Overall Experience |
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Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

janasha m. | Overall Experience |
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I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

NANCY B. | Overall Experience |
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Great experience

dale k. | Overall Experience |
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Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Eric C. | Overall Experience |
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Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Stacey l. | First Impressions |
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Great people

Michael P. | Overall Experience |
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Every thing went smoothly.

Suzanne D. | Reservation |
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We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Hector Z. | Reservation |
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It was Ok.

Peter B. | Overall Experience |
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I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

william b. | Reservation |
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I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Robert S. | Overall Experience |
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Ok

jose r. | Overall Experience |
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Office needs a assign that states next person in line or line starts here

Joseph R. | Reservation |
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Great Service

ROSEMARIE M. | Overall Experience |
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A little expensive compared to other storage prices

dean s. | Overall Experience |
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This was my second time with U Haul very friendly and helpful will use again

heather r. | Overall Experience |
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Very friendly and helpful staff.

Yolanda r. | Overall Experience |
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Thank you for your service.

KAYLEE H. | Overall Experience |
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Was very convenient and clean. Only con, was a bit pricey for me

JOSEPH O. | Overall Experience |
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Kj

Karl B. | Overall Experience |
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Easy process

fabio b. | Overall Experience |
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All ok.

Saskia M. | Overall Experience |
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This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

yimmy b. | Overall Experience |
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Very good

kimberly l. | Overall Experience |
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Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off

Norma R. | Overall Experience |
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No issues with the storage

No reviews have been submitted for this location.

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