Customer Reviews for U-Haul Moving & Storage of Worcester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Worcester

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Joe O. on

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My U-Box container was incorrectly scheduled for delivery, requiring me to rent my own UHaul truck to transport my own belongings. Renting a truck from UHaul costs way more than having the UBox delivered to my home address. I would not reccomend this service to anyone due to how poorly I was treated for an error I did not cause.

Arthur B. on

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Nothing it was a great experience

Jaime F. on

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no parking for costomers

Abtin P. on

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Customer did not leave a comment.

Michael M. on

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Michael S. on

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Very good experience thanks!

Lisa O. on

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Frank M. on

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I have too say I am impressed with the hitch well hidden not like my hitch from years ago visible as all hell. Thanks Russel for the quick service even though never got to meet you. Also was impressed with the way you covered my interior with protective plastic on the steering wheel and the rest of the area. Great job.

Jenna K. on

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I was overcharged. I called to discuss the charges and was told i would recieve a call back which i did not get. I had to call the main customer service line to get helped

Stephen O. on

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Monitor your billing practice more closely. Service was slow and billing problem resolution was even slower. Can not recommend your company to a friend.

Christopher E. on

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Running lights did not work - had to drive with hazards on at night for two hours to have back lights. Verified not my vehicle issue as my spare lights (when I got home) work fine.

Nana S. on

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Having more staff on hand to reduce long lines in the store would be helpful

Silas S. on

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Delmar O. on

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Liked the personable attendant who checked me out when I returned the truck.

Ken E. on

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Andrew M. on

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Need to guarantee equipment availability when reservations are made Customer in front of me had the issue and I did last time. - had to pickup at other location

Edward R. on

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Always ask for Antony.

Dudley J. on

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Fix the linkage between your online reservation website, and the Uhaul App in the Apstore: I booked online, installed the App, registered, and could not see my booking on my phone via the App at all! Your employees "saved the day" and handled EVERYTHING superbly!

Jafet D. on

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no parking for costumer

Hannah L. on

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Customer did not leave a comment.

Michelle P. on

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The only thing this location needs is a waiting area for those who are installing any hitch services. It was a bit of an inconvenience having to go somewhere else for the time of installation, cause there was no area in this facility for costumer to sit and wait.

Barnabas F. on

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Great customer service

Ngoan N. on

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Customer did not leave a comment.

David K. on

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This is a general comment to U-Haul re: the 'gas' policy. Asking renters to fill gas to "3/8" of a tank is problematic. I would suggest U-Haul return to the policy of filling up the tank all the way.

Lucas N. on

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You have no place for customers to park. Your front lot is full of uhaul vehicles when people who drive by can clearly see the trucks in the back. My vehicle was about towed because I parked in the lot next door not knowing I couldn’t.

Leoniel B. on

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Ensol T. on

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kyle W. on

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Only one woman working on a Saturday morning? She was bragging loudly that everyone hates her and she encouraged all the employees to quit if they didn't like her and they all quit on her. Try to be better to your workers and they will support you when you need them. I had to wait 2 freaking HOURS standing in line before I got my rental truck, no incentive for wasting my time offered. Nothing. Just crass and insulting customer service from Melissa, who says she owns the branch and there is nobody to complain to about her to. Never again will I come anywhere near this store, I suggest everyone else show Melissa how to be a better boss by renting from another company.

lisa B. on

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Great customer service. Easy check in and out. Always super nice at this location

Martha H. on

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Folks. Something has happened to our rear lights. I stopped by today and you say you fixed them. We're not sure, as the vehicle is BRAND NEW to us. We're going to have to go back to the dealer and see what's up.

Daniel O. on

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Customer did not leave a comment.

Debra B. on

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Provide a dolly and suggest purchasing a lock fir first-time renters!

Michael L. on

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This location was under staffed for a Saturday pick up! The General Manager was exceptional in managing and servicing the busy location almost by herself! She deserves a raise as well more staff!

Nicolle B. on

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I waited 2 hours in line and to top it off Uhaul battery died and had to get it jumped

Richard C. on

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Great experience

Olivia O. on

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Parking is very hard, lot is too small and gets congested quickly. Getting the truck was quick and employees were very nice.

HEATHER K. on

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After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Evelyn G. on

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Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

MARY JEANNE B. on

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A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Kim S. on

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Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

ryan l. on

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Rented a few months, nothing of note occurred and was pretty secure.

Penny P. on

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I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

William K. on

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The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Raymond L. on

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Very helpful,answered all my question

Cara P. on

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This was by far the worst customer service experience of my life.

Anne D. on

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Pleasant experience!

Eulogio V. on

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Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Suzanne D. on

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Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

janasha m. on

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I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

NANCY B. on

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Great experience

dale k. on

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Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Eric C. on

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Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Stacey l. on

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Great people

Michael P. on

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Every thing went smoothly.

Suzanne D. on

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We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Hector Z. on

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It was Ok.

Peter B. on

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I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

william b. on

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I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Robert S. on

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Ok

jose r. on

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Office needs a assign that states next person in line or line starts here

Joseph R. on

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Great Service

ROSEMARIE M. on

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A little expensive compared to other storage prices

dean s. on

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This was my second time with U Haul very friendly and helpful will use again

heather r. on

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Very friendly and helpful staff.

Yolanda r. on

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Thank you for your service.

KAYLEE H. on

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Was very convenient and clean. Only con, was a bit pricey for me

JOSEPH O. on

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Kj

Karl B. on

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Easy process

fabio b. on

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All ok.

Saskia M. on

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This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

yimmy b. on

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Very good

kimberly l. on

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Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off

Norma R. on

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No issues with the storage