Customer Reviews for U-Haul Moving & Storage of Yakima

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Yakima

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ROBERT H on

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outstanding

DAVID P. on

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The only issue that I had is that the last two trucks I have rented had steering issues I believe could've been related to upper and lower ball joint's or tie rod ends other than that my experience was awesome and I would rent them again

Jake V. on

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This was the first time that a booked and payed online and it was great. Very convent and easy process. Thank you.

Steve S. on

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Great service

KATHLEEN M. on

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I do not like the way the truck is parked 'running' in the driveway. Life happens, with the price of gas and the need to transfer tools and things to the cab or van. Sincerely Kathleen Macias

KATHLEEN M. on

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As usual I forgot and over filled the gas to Full rather than three quarters. any chance of some refund? I lO think I should have some type of frequent fliers miles. Ha ha. Sincerely, Ms Kathleen Macias

Sonya P. on

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Arrived to pick up uhaul - had daughter pick it up. She questioned the size of the trailer. Therefore, the agent was fairly new and called the manager up to assist the transaction. Daughter brought back the wrong size trailer, had I traveled with the 6x12 trailer we would not had made across country alive. The trailer weighed more than my 2013 Ford Mustang Convertible. I took the trailer back and exchanged it for the correct size I had ordered to begin with. When we exchanged the trailer the electrical wiring wasn't working properly. The technician that assisted me noticed the trailer had a nail in the right tire and changed it prior to leaving the Uhaul center. I then get half way home and am pulled over due to my lighting is not working on the trailer. I had the same issue with my last trailer rental when I moved to WA last August. My neighbor is an ASE Certified Mechanic and advised me that when Uhaul had hooked up my Hitch and electrical they spliced my wires. Therefore, every time I would brake to stop I blew a fuse and no lights. He ran a set of electrical wires from the fuse box to the rear of my car to ensure my safety through travel of 3,000 miles. The down side of it all, it cost me $160.00 for this service. Due to the fact he was off of work and advised me of their labor fee at his work, that he'd charge me $80 an hour. Turned out he worked a solid 3 hours and waved the third hour. Needless to say, my lights worked all the way to my destination thank goodness. With the bad weather and white out in Wyoming there could have been a serious accident without any lights.

zeferino p. on

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CHARLINDA B. on

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john r on

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Monica is way better than the youngsters at Spokane valley 703064 store. Manny needs better people like Monica at his center. Eric is no good

Steven M. on

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Figure out how to make it not rain/snow on movin days haha

Lisa T. on

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Very easy to drop off, pay, and get out of there.

ron k. on

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DAVID M. on

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I WAS VERY IMPRESSED PRICE, STAFF,,.THIS DOESN'T EVER GO THIS SMOOTH. WATCH OUT DONALD TRUMP HERE COMES U HAUL. HAVE A GREAT DAY P.S. 7.5 STAR.

DENNIS W on

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Our contact with the local U-Haul facility and your Manager - Monica Howard - is one that we are exceptionally pleased with. We look forward to our future contacts with both U-Haul and Monica.

Margaret G. on

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caleb c. on

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I made an appointment for Saturday morning at 8AM. Arrived at 7:45. There were 4 customers already waiting. There was only 2 staff working, should have had more people working. The staff that was there was awesome. They were running/working faster than a Les Schawb's employee. : )

BRADLEY C on

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Monica!!!!! She helped me out soooooo much. From last minute uhaul to last minute storage to honoring her word.......it was awesome working with her. Thank you.

joshua w. on

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Quick fast service . I rent car trailers there often . :)

Michael B. on

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SOFIA f. on

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I called the 1888 # and made a reservation for a pickup truck to a city West of us. Associate repeated everything I told her and estimated the miles round trip and she repeated it back to me and quoted me $33.** I went to pick up the next morning and I told the Associate in store exactly what the first associate told me and quoted me $87.** I asked why I was quoted such a great difference. Apparently the first Associate mis-calculated the miles to and from the city I was going to by alot. I was pretty upset, because by thisbtime it was too late to make other transportation arrangements. Then I was quoted $.59 per mile. On the way back I noticed the paperwork said $.69 per mile. The associate quoted me the weekday price per mile. I asked if they would honor it because it was after all what I was quoted. She went back and asked her manager. I understand people make mistakes, but it took what seemed like forever for her to return and then another long time for the adjustment. My hubby and 3yr old were waiting in the car, hubby always says, "time is money", so the $8 difference to him was not worth the wait and to say the least he wasn't too happy.

Jesse C. on

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david l. on

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Steve C. on

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Chris W. on

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The drop off location employees were VERY HELPFUL when I returned the equipment I didn't even have to go inside....... It was very conveinant and helpful

Michael B. on

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Edward M. on

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Very friendly and knowledgable staff, a great experience. They made the logistics of my move easy with quick service and smooth equipment dropoff/return.

Holly H on

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Keep up good work

Craig N. on

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Nothing, everything was well done

Gary S. on

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I dealt with th a assistant manager who was help full and expedient as I was in and out in less than 20 minutes

Donna S. on

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PATRICIA H on

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employees very helpful

ronny c. on

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Patricia L H. on

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joshua w. on

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Friendly. Helpfull. Fast service .

cameron c. on

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Make sure the tabs are current on haulers and all equipment isn't broken or inopperable

Edward M. on

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Service from the staff friendly and excellent. The 6 x 12 open trailer was presented to me for rental pick up with 4 - 6 inches of snow and ice in the entire bed. The inconvenience of having to clean the bed took extra time away from my move as once the snow was removed I had to let the trailer thaw from the layer of ice below the snow.

Marsha L. on

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Andrew G. on

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Service was a bit slow -- line at the counter.

Jesse C. on

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Kelly S. on

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Bob W. on

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The only issue I had was thatI had cancelled an earlier order and was called by Spokane office and told to rebook through them. They ran my credit card bu the puck up office had no record of that transaction. Now I have to get it straight with Spokane so my card doesnt get charged again.

huston t. on

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steve w. on

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Very fast and thorough.

JOEY H. on

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Never drove a uhaul van before. It fit my one bedroom perfect

Matthew M. on

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MARK S. on

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Awesome Team! Thank you for attention. From Us.

THOMAS R on

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good

Erika D. on

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We weren't told what size ball we needed for the trailer hitch, so we had to go home and swap it out. It would be nice to know all details.

Norman B. on

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Having to spend $15 on an adapter when I have a pretty standard hitch setup is annoying. Also when I brought the trailer back the attendant just stood there watching while I tried to disconnect in the snow and slush. He finally called someone else to help me referring to him as "the muscle "

Darcy S. on

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A frequent renter discount.

Louis S. on

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dave l. on

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sharon d. on

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Have better tires because we got stuck for about an hour in the snow........ provide chains... no additional cost

MARK S. on

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Positive staff all the way. From Denali.

steve r. on

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JOHN K. on

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Only problem I had was getting the agreed to quote over to the contract. This did not happen in full.

CARLOS D. on

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Anthony J. on

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TERESA C on

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The staff was extremely helpful and very friendly.

ERIC M. on

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The people were very nice despite being busy with snow on all the vehicles outside that morning.

Ruth O. on

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Easy drop-off. Man was happy to confirm the things we had concerns about before we left. No surprise charges.

Gary S on

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The staff was very professional and polite to my family and I recommend you guys anything to anyone best prices in Yakima

Josh F. on

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When we received the truck if was very dirty inside and out.

JOSE S. on

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Jeff C. on

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Super service and super understanding when the snowstorm hit and caused another day to our rental.

Mary C. on

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REBECCA S. on

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TIMOTHY W. on

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Trailer light didn't work, the customer service was terrible. 1 person at the desk and 4-5 people in line. Every time we went in we had to get back to the end of the line. (Beginning, hooking up trailer, back in for paperwork) back of the long line. 2:42 minutes on site. Absolutely terrible. It makes me not want to use Uhaul all together

Cody R. on

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DEAN W. on

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Debra W. on

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CONCEPCION G. on

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Good straight running trailer

Anthony J. on

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Stephen W. on

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MARK B on

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You have this down to a science! Thanks for being there on short notice for us!

Steve R. on

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nothing

Larry F. on

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Have reserved vehicle ready. Lo

Scott R. on

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trailer door left open and had snow and ice in door track.must have took them about 30 min to chip out the ice to get door latched.

Linda R. on

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The only issue was, the safety chains would not go through our bumper. We had to go and find some eye bolts because they didn't have the right part. After we did that I went in to pay and found they had the exact same thing in the store. The worker should know what's on hand. Other than that he did a great job!

jeff c. on

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Customer did not leave a comment.

Tyler K. on

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Staff was very courteous, but they were very overworked as they were not staffed enough to handle the amount of customers. We had to wait about an hour past our pickup time to get the truck. Truck had been warmed up, but snow had not been cleaned off the truck, and our dolly was encrusted with ice and was nearly unusable.

Jaala L. on

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Everyone was exceptionally helpful and courteous.

Chris J. on

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Cameron H. on

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Printer not working, I never received a receipt. Requested a receipt via email - no response. Called again for a receipt and just put on hold for 10 min. I hung up. If you folks had any competition you'd be out of business. Horrible customer service.

Brady L. on

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This was a very frustrating experience for us. The weather was bad going over the pass, they did not have an option to rent or buy chains through U-Haul. We were told that we had to buy our own for $80.

allan s. on

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nothing

MICHAEL K. on

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Customer did not leave a comment.

Michael K. on

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loy d. on

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WENDY S. on

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Make sure the return location is convient for the renter

Debra J on

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At 5:00 was told even though my access was until 10:00 the doors had to be locked and we only had to unload a few items told to walk around to 24 access door. I was tired

MARTYLYNN S on

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Loved the lady that helped us. Great prices

Dorothy H on

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other than the appointment to pickup wasn`t met, otherwise the staff was incredibly helpful and very informative.

JUAN MANUEL O on

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Management was kind and about customer service. Loved it. New employees are a bit slow though. As in helping customers.

JOSEPH H on

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N/a

VICTOR H on

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Some of my items were stolen out of my storage without the door being opened. Also, my access to the unit was denied before my month even ended. Never using uhaul again!

WILLIAM G on

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All was ok

Anne S on

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it was easy

Tricia B on

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very pleased overall with the service provided

john y on

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The U-Boxes were very convenient, and made our move possible. Staff at the Yakima UHaul was always proffessional, and they all went above and beyond to help us. Thank you for everything.

Jaime S on

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The staff in Yakima were helpful. Our complaint is that we got different information from people on the 1800 uhaul line.

Stephanie C on

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Long story short, the delivery system to get the boxes to your home is very unorganized. Overall the experience was very frustrating and it is unlikely that I will use these services again.

Jaime S on

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Excellent service

ANDREA D on

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Absolutely loved the service provided. Will definitely use again when needed.

JAMES J on

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Uhaul kept sending me late notice.my bill dated in full. Bad customers servic .

NINA W on

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I liked the 24 hr access to my unit and the share area for customers where you could leave things you no longer wanted or pick up what others had left.

MARY B on

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check-out was verbal, not impressed when billed for the following months rent

KELLY H on

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Everyone has been very nice, helpful and professional when I have been there. I will definitely use again if I need storage. I will recommend to others, also!

Lisa H on

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It was wonderful being able to pack my boxes from home. I love that I can send for them to be delivered whenever I find my permanent home.

MICHEAL S on

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Monica went out of her way to accommodate me us through this process...she was very professional and we appreciate it. Thank You Monica and staff!! Micheal

Cheryl G on

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I can`t say enough wonderful things about the U-Box, it was packed by professional packers, well worth it, everything arrive before the due date in perfect shape! I moved over 3500 miles

JEAN C on

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It was an exceptionally clean, neat, and well run facility. Great job guys! Thanks

KELLY R on

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What felt like an absolutely impossible situation for me with an emergency need of a storage unit was handled professionally. I highly recommend this location.

Laura A on

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They were able to deliver my boxes on short notice and take them away same day.

JEAN C on

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Staff was very helpful, friendly, and knowledgable. Thanks

LAURIE C on

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It was good, no issues

Cheryl G on

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The staff was excellent, pleasant, helpful! Thank you !

DEBRA J on

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Uhaul has always been available with a suitable unit, staff is pleasant and helpful every time and answers any question I may have. Thanks

NINA W on

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Staff was extremely helpful setting up account and getting lock off unit.

ANDREA A on

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This facility is fantastic and my experience with them has been the best. The staff is incredibly friendly and helpful. The facility is well kept, clean, and efficient.

ELIZABETH T on

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This is my second time around good experience always. Thanks.

MARK S on

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Thank you staff. From Denali Sikora.

SCOTT S on

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I don`t know your bu s iness. Perhaps it`s good to have customer tu r mover. That`s how you manage it. Incentives for long term customers? Nada. Your competitors disagree!

ALBERTO A on

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thank you

Kathryn P on

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We had a little bit of difficulty setting up a pick up of our box on the trailer, our first appointment got lost in the system, but overall, we are pleased with the staff and the experience.

JULIE C on

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Every time I`ve been at this facility my experience is excellent. Thank you. Will use your services again.

SHERYL D on

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everythimg was great love it

ANTHONY A on

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Uhaul staff was helpful awesome customer service thank you

LAURIE C on

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the service was good.

RICHARD J on

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Management was able to resolve my complaint and was helpful to completion of the issue.

JOEL D on

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xxx

LUKE E on

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Unit was down a long hallway, and tiny door. Nobody had forewarned us that it would not be accessible from the outside. It took us almost 4 hrs in the dark and it horrible.

DEBBIE J on

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THE EXPERIENCE WAS OK...CUSTOMER SERVICE WAS OK...HAVING MANAGER CALL BACK AS REQUESTED POOR

NORA G on

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It would have been nice if I could have received a refund on the rent for the unit for the half of the month I did not use.

JOE P on

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Staff very helpful and the place was spotless. Only downside was there was so much truck rental activity that traffic flow was sometimes congested.

TOM D on

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Staff was always helpful, will use the facility again.

KIMBERLEY F on

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Our unit was broken into 16 times in a week spank. The employees caught the thieves in the unit and did NOTHING to stop them! We weren`t notified until the unit was almost empty. Never again.

JOACHIM C on

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great storage

DONALD F on

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Using my card to open the main door, even though I have checked in, every time I have to enter gets tiresome.

ADAM D on

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Everything about it was very nice. The only concern I had was that my unit was located in the main building and I didn`t have access after 7:00pm

Ken b on

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The two workers were awesome and managed to pack the items safely and to the brim!

KATIE H on

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The manager Monica her team run a good operation are very customer focused. MK Hale 804.339.2730

THOMAS P on

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they should make the online and in-store the same if i couldve gone online to get what I needed for no money down.

SARA N on

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You canceled my reservation without letting me know so when my colleague showed up to move in there was no reservation. That was very frustrating.

CONNIE M on

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I chose this facility because my storage unit would be indoors.

HORACE W on

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The service was great. I will do business again.

BRIAN B on

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Nicest storage facility I`ve ever used.

JEFFREY D on

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Staff was very helpful even through I came in close to closing time. They gave me plenty of time to get my stuff into storage and get my truck cleaned out.

PAMELA L on

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great

ILENE M on

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Wish we could get the unused portion of the monthly rent refunded but we understood the policy when we rented the unit. Everything else was great

JAMIE A on

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Very helpful staff. U-haul has the best rates for rentals.

ERNESTINA P on

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Was happy with My experience

TIM D on

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very clean facility and well lit and very secure excellant prices and convienent

TEVOR B on

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everything was ok and the staff was helpful.

AARON R on

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There was an issue with my key card not working. They suggested it should be fixed by my next visit.

RACHEL T on

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The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!

LASAGON M on

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Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.

ROWAN M on

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Unprofessional and rude

JOEL D on

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The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.

MAHIN G on

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TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!

ANTONIO G on

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I will never rent u haul again for storage purposes .

ROSANNA B on

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Very clean and secure the staff was friendly

DALLAS E on

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Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.

RICHARD A on

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great

Sara R on

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Delivery of the box was not an option..but when I originally placed the order for the boxes it was.

Sara R on

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Process was simple once we got it figured out. no delivery option available

RACHEL P on

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Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.

JANET F on

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Employees were very helpful and matched a competitor ad for truck rental.

BOBBY G on

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Overall it was a good services.

CRYSTAL G on

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Staff very nice and knowledgeable.

NATHAN C on

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I was helped with what I needed, and I am satisfied with their help.

MARTI P on

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Very positive experience. Thank you Marti Petersen

RICHARD A on

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great facility

ROCIO P on

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The staff were helpful and the UBox was convenient and easy to use.

CHRIS C on

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Everyone to deal with was great and understanding Manny and Monica made the experience a breeze

VIVIANNE H on

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Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!

DENNIS T on

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this is a great facility inside and out with a very helpful staff

AMY B on

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Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.

ARTURO S on

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Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.

BRIAN P on

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The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!

HEIDI P on

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The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.

KEVIN W on

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very helpful staff, great facility

KATHRINE O on

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Nice place

ANGELICA E on

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One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!

DAWN B on

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I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.

CARA L on

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Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.

LISA E on

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Completely satisfied with storage facilities.

LISA E on

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Completely satisfied with storage facilities.

SERGIO G on

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This was the worst uHaul experience ever. The staff is the worst and even the manager.

JESSICA M on

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I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.

JACOB S on

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Very nice storage facility.

LINDSAY C on

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I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.

LESLIE W on

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Service was excellent, rates were competitive, facility was clean and very secure.

JUDY J on

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ok

LINDSAY C on

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No one authorized at store to check out u-box Card not charged when I was told it would be Didn`t get e-mails of charges Told would get a followup call and didn`t Felt I was a burden on employees

JUDY T on

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The staff were very helpful courteous the manager`s flexibility was very much appreciated!

AMBER M on

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Very friendly and helpful

JERRY H on

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very good team

JERRY H on

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The team at the 1st street location in Yakima WA was very helpful.

TED T on

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we had things missing and your staff was not nice.

TEMPLE R on

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Call 580-745-8024 4 the whole story put Uhaul facebook warning people and as usual will not reply

LESLIE W on

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Easy to rent, escorted to our unit and everything clearly explained, very impressive.

JENNIFER P on

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The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.

KEN B on

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Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.

CHARLINDA B on

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Thank you, we only needed the unit for a couple weeks but the staff was helpful!

ALAN B on

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The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent

DON M on

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At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.

ROBERT B on

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The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.

TEMPLE R on

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Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time

DEBORAH D on

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The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.

SAMANTHA C on

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When looking at a unit you should send someone with knowledge of the units

ALYSHA G on

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Great service. Towards myself, the customer before me and the couple to be helped after me.

WENDY LE ANN M on

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9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet

AMY G on

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The young man in the store was extremely helpful, polite and professional

BARRY B on

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This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility! Thank you, Barry B. Brown

MANDY W on

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Helpful staff and so convenient! Great experience

CRAIG M on

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My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.

BENJAMIN V on

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Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.

KRISTEN B on

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Staff was friendly and helpful in answering all my questions.

JACOB S on

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Clean storage facilities. Helpful staff.

SHARON G on

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I was in and out in 10 to 15 minutes, including previewing the unit!

KRAIG C on

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All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.

CONNIE A on

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Everyone who workes there are very helpful, nice place. thanks

MARIA O on

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1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.

RICHARD S on

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CARL L on

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Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.

PAMELA J on

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I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that

RAJIV B on

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Was great, first month free is great advertising Matthew and all staff was very helpful Thank you!

LAURA C on

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Had everything we needed to make the loading day a breeze!

LAURA C on

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Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!

COREY R on

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My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you

AMELIA R on

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Service was a bit slow when picking up the U-Box, the location was understaffed.

ALAN G on

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It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract

MARCOS R on

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it was ok, lower price will be better.

MICHELE G on

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The facility was easy access.

SUE O on

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This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.

DAVID R on

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Very clean storage

JENNIFER T on

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Helpful and friendly staff

STEVE B on

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The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.

ARTURO S on

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friendly staff that went above and beyond the level of service to the customer

NATHAN S on

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Awesome staff!

GREGORY D on

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Nice climate, controlled facility!

ELIZABETH A on

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Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.

KENNETH O on

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The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!

RHONDA V on

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This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!

SUSAN D on

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Overall good experience

MIKE W on

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Matt and his staff did a great job taking care of my storage needs

JOYCE W on

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I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation. Thanks, Joyce

TRACY J on

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I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy

SHARLYN H on

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This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:

MICHAEL H on

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Diego was amazing! Went above and beyond.

CHARLES D on

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Found my experience to be very good. Fast and efficient service.

SCOTT D on

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Everything was great.

JOHN M on

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The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage

MARK S on

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at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.

TAMIE J on

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Thank you very much!

JOHN L on

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The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.

BRIAN V on

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good

SAMANTHA C on

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Rest room out at the storage units could be cleaned and stocked more often.

YO Y on

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Your employee Chris was very helpfull.

LEAH W on

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Great place to store, very easy to work with.

JOSE D on

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Service was a little slow at times, but help ful when your turn was up.

RONY H on

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John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.

RONDI M on

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Items taken/ missing. Locked out of my unit even though I paid in full for it.

KATHERINE F on

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We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.

KELSEY T on

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Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though

RAINBOW I on

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They are always very helpful:

MIKE W on

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Matt and staff were verry helpful as usuall

SHERMAN A on

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Good service. Very well maintained. Excellent staff.

RAINBOW I on

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Excellent service

RAINBOW I on

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Great Staff

GINGER H on

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You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.

RAINBOW I on

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Was very helpful on the phone.

JEREMY T on

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n/a

KATHLEEN M on

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Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting

RAINBOW I on

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Great customer service

KWNDALL W on

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No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.

MARK H on

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The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.

SCOTT D on

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Staff was very helpful.

BRIAN M on

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Great Facility but.. Would have stayed if contract was handled in a business like mannor. Was told that rent would be pro rated and refund accordingly. Not the case..

TROY H on

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SERVICE WAS VERY GOOD HELPFUL PEOPLE

NACY H on

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nice people

WILLIAM B on

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plesant people

MARIA L on

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EXTREMELY NICE PEOPLE WORKING IN STORE

FELIP H on

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The manager, Joel Savage, is outstanding.

GESUSITA G on

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i`m happy

RHONDA C on

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I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!

MARK S on

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fine.