U-Haul Moving & Storage of Yonkers

Rating:

5.0

Best service ever, thank you.

Rating:

5.0

The woman at the counter was very kind and helpful.

Rating:

4.0

The young lady who processed me at arrival was really helpful

Rating:

3.0

The only thing I will say is that they did not explain the process to me at all. In the end it worked out but they should assume that someone dropping off from out of state does not know their protocols.

Rating:

4.0

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Rating:

2.0

Online reservation system was a mess, it let me book the cargo van and arrange for the drop-off location closer to my home but when I picked up the van they said something completely different. Made me pay the additional miles to drive it all the way back. Then they said they have an overnight drop-off I can use even though I was only using the van for 3 hours, it was returned before 8 pm and they charged me some bull crap after hours fee, never did they saint I would be charged this. Also the van gas light was on yet they registered the tank as 2/5. Super scammy.

Rating:

1.0

I reserved a out of town truck on December 2nd. I reserved it for the move date on December 19. I got a call on Thursday December 17, stating there were no more out of town trucks and that we would be liable for extra charges for an in town truck. I asked for other options. They said you can look for another moving company or I would get a call back Friday morning to see if anyone cancelled an out of town truck. Friday December 18, at 3pm, I got a text message stating that my reservation was cancelled. I called back immediately and apparently they had it noted in my account to cancel the truck if there were no out of town trucks. They said the can still reserve the in town truck from before and reverse the cancellation. So we proceeded to reserve again. I get to the location where I was supposed to pick up and apparently there are two spots on saw mill river rd in Yonkers and they reserved the wrong one which was even further out of the way. This all transpired two days before my move date, it was even more stressful then the move.

Rating:

5.0

The best staff ever I use Uhal 3 or 4 times a week and never had a problem nice and clean location and Karina is one of a kind Uhal is lucky to have her great job guys love it

Rating:

3.0

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Rating:

5.0

Na

Rating:

5.0

The young woman that helped me was professional and answered all of my questions.

Rating:

5.0

Great service.

Rating:

2.0

I returned two vehicles this week. The first went fine. On the second, i was told I had to move the van, and then join a line waiting for returns. Then I was asked if I wanted a physical or email receipt. When I said email I was told I could leave to van anywhere. Then there was a mysterious $5 charge on the email. After responding to the sender, they agreed it was incorrect and will refund. Is U-Haul that desperate?

Rating:

1.0

They steal money in this uhaul evertime they xharge me extra

Rating:

4.0

Returning equipment was delayed. Waited down ramp for minutes...someone came but didn't acknowledge my presence. I went inside and told person but he acted as if it wasn't his job. The two guys lacked customer service skills. They should acknowledge customers and explain what is going on. A simple “please go back down ramp and wait there I will send someone there” was all I needed. Their heads are buried in their phones (I know it's probably their work phones) but goodness where is the human interaction?

Rating:

5.0

Some of the best customer service I have experienced! Josh, the young man who received us and processed everything was on point and super professional. I would like to recognize his work as key to making everything flow smoothly. Thank you, Josh!

Rating:

1.0

26 foot truck parked in between 2 other trucks with a foot of space in the front and back. No associate was willing to come help guide me out but stated " make sure you don't hit any other trucks" there was also something wrong with the engine but was told it's fine to drive. My original pick up location was scheduled in Hewitt nj which is in my town. I was told after booking in advance that I would need to go all the way to Yonkers... an hour away from original pick up location. Was started off with barely any gas and told after 30 miles I would start being charged. It is now 48 miles between Yonkers and my original pick up location which was down the street from my home. Not to mention I had the pay tolls to get back across the river. Everyone I spoke to at this company could care less about this inconvenience and if I was not moving and desperately needed the truck I would have cancelled. I will never use or recommend uhaul ever again. This was the worst experience of my life.

Rating:

5.0

Thanks for the great service. Very professional.

Rating:

5.0

Everything was great

Rating:

5.0

The workers at this location are great

Rating:

3.0

Make sure cup holders are clean no electric passenger and driver mirrors can be really difficult while driving and there are no hazard lights

Rating:

5.0

Good service

Rating:

5.0

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

Rating:

5.0

Great service as usual. Great personnel, friendly and professional. Thank you very much.

Rating:

4.0

Just have a flat rate for customer i start with a fee and i paid a different one.

Rating:

4.0

Have more one way trucks.

Rating:

5.0

Is good

Rating:

4.0

Employees were kind.

Rating:

3.0

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.

Rating:

5.0

Customer service was amazing i didn't have to wait long and the guy assisted me

Rating:

5.0

Need Samsung/Apple Pay at this location

Rating:

1.0

I was overcharged for a single day rental. When I called to ask about the charges I was put on hold for more than 10 minutes

Rating:

3.0

I am very upset that I was extremely overcharged. I used a 10' truck for less than an hour. Drove only 3 short miles and was later charged almost $75. The tank didn't even budge. I returned the truck at the same exact level that it was rented with and later got charged a $30 refueling fee. Can't quite understand why they were trying to get away with highway robbery and I only drove locally in town. How many miles per gallon does the truck even drive? If 3 miles consumes $30 per gallon of diesel I don't suggest anyone to ever rent from here. This is beyond crazy.

Rating:

3.0

The price quoted to me was substantially lower than what I was charged which was a shock.... $19.99 Van/Truck or anything near that is not the cost. Also the van I rented was definately not wiped down or sprayed. I had to wipe it down and spray with Lysol before using. They don't seem to have a cleaning procedure for rentals during Corona Virus No temp checks when you go in. The employees were really nice. The price difference in quoted versus actually is what would prevent me from renting again. With the price I could have done a van rental at a car rental for the week. I will definately price compare with car rental companies. The price was about $200 for a $19.99 van, no insurance and the mileage I used up was 134 miles.

Rating:

1.0

They tried to rob me worst place ever I wouldnt recommend anyone I will be calling the head quarters today

Rating:

1.0

I had rented a uhaul truck and a auto transport. I had to get my car from jersey. After loading it up onto the transport the brake came on. Had to wait for a uhaul mechanic to come. When he got there he was shocked on how we made it from NY to NJ with the transport getting detached. The whole thing was set up wrong. Before we left from the uhaul rental office we asked the guy was it secure on properly. He was certain everything was good. Thanks god for the uhaul mechanic who came to the rescue!! Who knows what could've happened

Rating:

3.0

I made my reservation online for one way 5 days before my move at uhaul website and date/time was set to pick up the truck. i was contacted by Uhaul representative a day prior my move saying that the trucks are sold out for one way and wasnt given any other option. This force me to rent a truck with the option of returning back to the same location. My move was 68 miles away. i had to drive back 68 miles to return the truck & i was charged for the daily fee and miles for both ways.. plus i had to pay for gas and toll while going to uhaul location to drop of the truck. i was forced to return the truck back at the same location by Uhaul since i had no other choice but to relocate. worst experience, wasted lot of my time and money.

Rating:

5.0

Easy great drop and gone

Rating:

5.0

Very courteous staff. They were very knowledgeable and accommodating. Will definitively return in the future.

Rating:

4.0

Good experience.

Rating:

5.0

Extremely satisfies with the service that is why I always go to them for the service!!!!!👌👌👌👌👌 1000%. Satisfaction guaranteed!!!!!..👍

Rating:

5.0

Staff could be more clear and communicative

Rating:

1.0

The truck was terrible, when you step on the breaks it don't stop, it roll and then suddenly stop bring your head forward and backward, they need to maintain there trucks better and takes the ones that don't operate probably off inventory

Rating:

3.0

The pickup via the cellphone is a waste of time. Takes forever!!!! And why Do I need to have an additional contact verify me ? What if I am alone in the world? And, if I wanted to steak the truck wouldn't I just give you a different number that I could access ? Stupid policy

Rating:

5.0

Nice polite and very helpful

Rating:

5.0

Excellent service, into the 2 second week of my move and the best part of it all was U-haul experience. Great customer service, knowledgeable and friendly staff. Thank you U-haul for being apart of my moving journey. Special thanks to Karina for always being there to support her customers and team.

Rating:

2.0

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

Rating:

3.0

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

Rating:

3.0

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

Rating:

3.0

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Rating:

3.0

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

Rating:

5.0

Thank you

Rating:

5.0

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

Rating:

1.0

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

Rating:

1.0

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Rating:

5.0

Probably the best storage facility I have ever been to

Rating:

5.0

All over positive experience!

Rating:

5.0

Staff and services provided were excellent!!

Rating:

5.0

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Rating:

4.0

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

Rating:

1.0

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Rating:

4.0

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

Rating:

2.0

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

Rating:

5.0

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

Rating:

5.0

It was awesome

Rating:

5.0

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

Rating:

3.0

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Rating:

5.0

Great customer service, informative and courteous

Rating:

1.0

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

Rating:

1.0

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Rating:

4.0

Thank you for protecting & housing my things.

Rating:

1.0

My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

Rating:

5.0

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Rating:

1.0

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Rating:

4.0

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Rating:

5.0

Helpful and courteous staff.

Rating:

1.0

Belongings destroyed by mice and water damage.

Rating:

5.0

Good

Rating:

3.0

Ok

Rating:

5.0

Excellent Staff and facility

Rating:

3.0

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Rating:

5.0

Nice Job

Rating:

4.0

customer service can be improve - some are friendly, some are not

Rating:

4.0

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Rating:

3.0

NA

Rating:

5.0

Great customer service a really good experience

Rating:

5.0

Safe secure and convienent

Rating:

3.0

Location is easy to get to. Facility was always clean and staff friendly.

Rating:

2.0

Unhelpful staff, very few carts for getting stuff out.

Rating:

2.0

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Rating:

5.0

Very Professional

Rating:

3.0

It is not air conditioned

Rating:

5.0

Na

Rating:

4.0

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Rating:

4.0

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W