Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown

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Patrick P.
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Customer did not leave a comment.

Jerry G.
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Valter V.
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Thomas P.
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Nothing the lady and gentlemen that was there helping us was so sweet and nice I would definitely go back again.

Alexandria Y.
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Telford L.
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Steven W.
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Very friendly and efficient.

stephen Y.
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Jonathan S.
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Courtney J.
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Roxann C.
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Get better internet service. System has been shut down on 3 different occasions.

Zachary B.
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Customer did not leave a comment.

JERRY W.
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LAURIE K.
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John W.
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daniel G.
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Jackie D.
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It was a great experience , the best customer service !

Philip B.
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Trailer not clean and the guy who was there at return was rude.

Candace S.
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The online pick up and return did not work.

Steven G.
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Customer did not leave a comment.

John H.
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Well, I didn't see an employee. It was cool. Reserve rental online. Checked in online. Checked out online. Returned online. I say whatever you have in place worked. Cool.

mark B.
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Friend people and easy to work with. Was in and out quickly. Return was just as easy

Joe C.
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Polite and professional staff!

Edward S.
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Make a trailer that you can open the car door

Safrianna D.
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No dolly was put in my truck.

JACK F.
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Equipment performed flawlessly; move went better than planned.

James E.
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Customer did not leave a comment.

Bethany S.
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The store was very busy but the staff moved quickly to get me checked out. Kenny was very pleasant and knowledgeable leading to a smooth check out and experience.

Trenton W.
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Employees did not wear masks at any time to protect their customers

Todd M.
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The young man that was there was very nice and helpful. We use u-haul a lot to pick up stuff that won't fit in our car. I would recommend them to anyone thinking about moving themselves.

Bernard H.
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Customer did not leave a comment.

Henry S.
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Great customer service... Better than expected

Frank B.
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John S.
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Easy check-in and check-out. Great customer service.

Kevin H.
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Customer did not leave a comment.

NGUESSAN B.
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Not everyone knows how to read. When handing off paper contracts, you have to read and explain to the customer what the contract entitles. you also need to explain how a uhaul rental works and what is expected of the customer.

David D.
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Customer did not leave a comment.

Richard N.
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It was as expected. I was told I could return it anywhere in Germantown Md- FALSE - I was turned away at Waters Lane in Germantown- they said they didn't have space but I already had the dolly in a return space. They sent me to another Uhaul 6 miles away.

Roy S.
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The night check-in is a big pain in the butt. There must be a better way.

Delma F.
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Customer did not leave a comment.

David S.
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Michelle went out of her way to assist us . Gave me her personal cell number for me to contact her for assistance in after hours drop off . Excellent customer service skills from her.

Karl K.
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Steven T.
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Erin M.
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Leonard D.
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Attendant should wear mask. He coughed into his hand and than folded my paperwork. Was not comfortable taking it but sanitized my hands as soon as I got in my car.

CHERYL M.
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Customer did not leave a comment.

Donald P.
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ROBERT M.
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Dwayne B.
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Very fast and efficient. Very fun staff members. Excellent service.

Richard S.
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Jeffrey W.
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Randall M.
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Joshua R.
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The pickup in Hagerstown was amazing on 25 September 2020. There was a gentleman there who stopped what he was doing to help me find my vehicle. He didn't work behind the desk. There was no dolly as I found out later. He noticed me again and got me a brand new dolly. He was a complete professional and I wish I noticed his name. He referred to me as sir and is a huge asset to your company. Thank you.

Wendy W.
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George S.
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YUKIA S.
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Christina E.
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The process to rent/pickup/return is very simple and stress free. Moving is already stressful enough so it's nice to have such a streamlined system. My move would have been a nightmare without the use of a uhaul truck. It was easy to load and unload and eliminated the need for a lot of trips. Thanks!

Krista T.
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We had a last minute emergency and they had equipment and were able to accommodate us within minutes and had pickup done in an hour.

cynthia B.
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This is a two part review. The first trip I rented a truck in Hagerstown and drove it to New York to take my son to college. Then I rented a smaller truck at the same New York location and drove it back to the Hagerstown location with items ended up not fitting in his dorm. On the way up we got stuck in an accident that shit down all the lanes on the highway forcing us to take a detour several miles out of our way. We were supposed to stop to pick up a car trailer to haul his car up there but the traffic back up kept us detained until after the store closed. The young lady. Mishele , kept in contact with us while we waited and was willing to stay after closing to make sure we got the trailer if we wanted it. The delay ended up being several hours more than expected so we told her not to wait or worry just remove the trailer from the rental. Once we got to New York they charged us for the extra miles even though I explained about the detour . I understand they have to make money but we did not joy ride we did not have a choice to not go the way we planned. When we got back to Maryland days later with a different truck the gas tank was wrong but when we showed New York the difference they said it was to late to make changes and to make sure it was full at return or they would charge me. Luckily when we came back to Maryland Mishele was working again so when we showed her the pick of the gas she fixed it. we didn't owe more money plus she made some kind of report about the miles for the trip up since she could not refund it on her end and the New York place was closed to talk to the man there. She was so sweet and did everything she was able to help a stressfull crazy move not be unbarable. We did not plan to have such a hard time but u-haul was wonderful with the fabulous customer service.

Ron M.
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I rent from this location many times over the years and used to get quality service but now when I go in there is only one person working no matter how busy it is or what day it is. I returned equipment today and the young lady was coming across the lot I'm guessing just coming to work because she asked us to let her clock in and she would be right with us. I was one of 5 people waiting while the gentleman that was there was on his phone. While I cannot see what he was doing, and it might have been important, he never once spoke to any of us or asked us to be patient he was working on a problem. The lady tried to get us out as quick as possible and was very pleasant apologizing for our wait and smiling the whole time. While she was finishing printing my return receipt the phone rang but the guy never even looked at it or moved to answer it. Not sure what happened but quality of service has gone down hill recently! I will rent again from here because they are more reliable than the other ones in hagerstown, if you don't mind waiting.

Roland S.
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When I picked up the trailer there was only one person working there (at 4pm on Tuesday September 1st). There was a line of 6 people waiting to pick up or return their uhaul vehicles. My 5x8 trailer when connected to my Jeep had the top rear parking light out and the man said just go with it. I looked to see if I could change the bulb myself and found that the phillips head screw holding the access door was stripped. So I drove it as is.

MICHAEL D.
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Customer did not leave a comment.

Walter D.
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Counter agent was not wearing a mask, even while installing a hitch for another customer. He put one on when I asked, but then moved it so that it did not cover his nose when walking me out to my truck. This is not safe and is unacceptable. Online checkin did not work (would not upload license pic) and no response to an online help chat request. Truck was provided with only 3/4 of a tank. Rented hand truck and blankets were not in the truck, which would have shot online checkin down anyway. Contract printer was down and Iwas told it had been for some time. Truck, once I finally got it and avoided the health hazard of an agent not covering their nose, was fine...but the process was not Ok.

David G.
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So my pick up time was for 8am, I got to the store about 745ish, we waited over an hr just to get our truck. the truck itself was nice, I was able to pack up and move in one load. Then I go and return it and they want to charge me a gas fee saying that I was below a half a tank. First off I only 10 miles on this truck. The gas gage never moved. Now I was smart and took a picture of the dash once I got in it and I proved to them that it was below a half when I got it and whoever said it was over was wrong. Let's just say if I have to move again I know other places to rent a truck from. you done lost my business.

Frank C.
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With furniture stored in the truck overnight, it rained, and the truck leaked significantly!!! I have damaged furniture as a result.

luann M.
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Carol M.
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Julie C.
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Troy B.
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Lisa M.
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Staff not wearing masks as required by law. They also allowed customer to pull down his own mask. I found this to be disrespectful and arrogant. Will not rent here again

Stacy M.
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Customer did not leave a comment.

Kent H.
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Make sure the gas tank is actually full on pickup. Unless the trucks only get 3 mpg, then I put in way more gas than I needed to.

Jeffery V.
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Back tires were clearly not in good shape as I had a major tire blowout on one side and on the other one tire was almost completely bald resulting in a 4 hour delay.

John H.
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There was only one employee working & he was in a garage bay working on a car. There was NO bell or buzzer to notify Him that I was there. I called the local # Only to get a recording telling me that ALL Representatives were busy. Finally after about 15 minutes another Customer is one that told me the employee was working in the garage bay. Once I got the truck the interior was dirty thankfully I had Lysol Cleaner with me. Neither the gentleman that checked me in or the one that checked me out was very Customer Friendly. Maybe because they were a little busy and were working alone. Not sure if I will go back to this location.

Thomas B.
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Customer did not leave a comment.

darrin C.
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Was told different price over phone, but didn't have much choice I needed the trailer. Wasn't I bad experience. Trailer did have a marker light out and she made a not of it. I'll use it again if needed.

david S.
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Russell C.
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ELIZABETH W.
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Crystal Dawn F.
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Elizabeth G.
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Your S. Potomac St location has a problem with not following through with notification when rental equipment has been moved to a different location. I rented the above trailer and when I went to pick it up at my reservation location I found out it had been moves and I was never notified. So I had to drive across town to pick it up. Lady at s.Potomac st location was not very helpful and seemed annoyed and bothered when I arrived. Very poor service there. The maulana Ave location on the other hand has always provided good service. I also get propane tanks filled there and gentleman behind counter was quick to help and very pleasant to deal with.

Arthur M.
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Customer did not leave a comment.

gloria H.
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First, it took over 20 min for someone to answer the phone to make this appointment. I realize this can be done online but felt better talking to someone. The gentleman who helped me was nice enough but did not tell me we had to fill thE gas tank. The truck was very rickety and seemed to need some maintenance. I wiped down the truck with a Clorox wipe due to COVID and it was black with dirt. When i returned the truck i was told about the gas and how I would be charged more or I could get gas myself. I was too tired from the move to even think about getting gas so I just paid the extra money. Not a great experience overall.

mike O.
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I don't normally leave reviews but I felt the need to this time! since i don't live in Maryland and I was driving 6 hours down to Hagerstown to rent a car trailer for my son who was having car trouble, I took time to research locations in the area, I wanted to make sure it was a smooth transaction because we still needed to drive to drop the car to a garage then 6 hours back north. I picked the maugansville store because of their wonderful reviews. The friendly service and knowledge from the lady working was fabulous, even though she was busy doing 4 things at once she was still friendly, talkative and attentive. I was happy to see there was plexiglass up with more than 6 feet between customer & employee plus they send a link to upload the license so they don't touch anything that belongs to the customer. I watched her disinfect the pin pad after the customer before me plus after me making sure the store was safe and clean for everyone that came in. I would most certainly recommend this location for all of your rental needs

Brian R.
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Easy return. Very polite.

Forrest M.
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A walk around with the customer to make sure the equipment is in good condition.

Daniel S.
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Customer did not leave a comment.

Derrick Q.
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Overall I'm pleased with the service I think you guys doing a great job

Paul K.
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The online website was not good, I couldn't find the equipment that I needed on the website. I had to reserve the wrong thing, and wait until the traffic department called me to find the right equipment. The live people were all helpful and found my equipment .The Hagerstown Location was great. You should keep them stocked with equipment. But Why is Uhaul developing a website that requires a follow-up with a live person? If the website allowed to search for the needed equipment near me, then I wouldn't need to talk to a person. This is a bushiness opportunity for Uhaul ... Uhaul is paying for a non-functional website, and then humans to follow-up. Sincerely, Paul Kovalcik

Liberty R.
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Check to make sure important things like headlights are working before renting out your trucks. If a customer points out that a headlight doesn't work before leaving the lot, don't pretend there's nothing you can do. Fix it.

Gary G.
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KENNETH N.
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Darian R.
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I use this location exclusively.

Mark S.
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This is another excellent facility and very helpful. No problems whatsoever. Quick and easy. Thanks!

Mojgan K.
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Customer did not leave a comment.

Neil G.
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excellent service. Very courteous and extremely helpful to my needs.

Leonardo V.
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John K.
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Doris L.
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Michael C.
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This location was AMAZING! Both times I went there this week, staff was exceptional and very friendly and punctual. They completely improved my moving experience overall.

Brooke L. | Overall Experience |
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Such an easy moving experience!

Albert S. | Overall Experience |
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Great customer service - couldn't ask for better

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