Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown

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marites C. on

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Friendly customer rep. Keep it up!

Mark D. on

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They did a great job.

Richard J. on

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JAMES K. on

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lorinda c. on

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Justin P. on

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mark p. on

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Convenient - Courteous - Efficient

Courtney H. on

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ANDREW D. on

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these guys were the best i will use these guys allways the people at the gaithersbug md store are the worst but the guys at the store where i just rented the trailer are the best you need to take care these guys good day

Peter S. on

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Reagan A. on

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Chris M. on

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Jay R. on

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George was awesome! He took care of my rental during pickup and return, dealing with him was an ease. Thank him for me!

Victor B. on

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J. David S. on

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The trailer was clean and ready for my pick-up. They answered all my questions before I left the lot.

john h. on

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Allan R. on

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Wayne F. on

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Jeremiah H. on

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Jason B. on

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FRED P. on

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Kendra B. on

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Keith S. on

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Always liked this place. Very professional.

BOBBI M. on

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Kurt and George have been great. We lease a trailer or truck at least once a month! Appreciate their help. Denise and Bobbi Small business owners.

Thomas B. on

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You can't, excellent place quick and easy reasonably price

Robert L. on

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Checking in and out was very simple and the staff was very professional.

Juan M. on

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Clerk was very helpful

LAVICE C. on

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DON W. on

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The Manager Kurt goes above and beyond. I will always U-Haul when I need to make something thanks to Kurt. A 10+ in my book!

Robin M. on

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marco c. on

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Nothing to be improved. The personnel at facility were very professional and friendly. This is why I have used this facility many times before!

Clint D. on

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William K. on

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Rakiesha M. on

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Csr guy was real nice. Forgot my furniture dolly and he allowed me to go back and get it. And didnt charge me for an extra day.

Linda S. on

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jonathan w. on

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Dave D. on

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Mary B. on

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vAMSHI S. on

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WILLIAM M. on

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Love these guys! Always an enjoyable experience when going here.

Sean B. on

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barbara f. on

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MUDESHA j. on

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Put flip seats in the cargo area

ken c. on

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Fast and Friendly.

Amy T. on

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Truck light not working in loading area. Made it difficult at night to load.

Don W. on

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I've only used the this place. The people are excellent. A 10 out of ten.

Kenneth H. on

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Steven H. on

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john p. on

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AUBRE B. on

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Had to go to two different u hauls and gas was not filled to 1/4 tanks like paper said only traveled 10 miles.

david t. on

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Linda C. on

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DONNA P. on

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DeWayne J. on

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Always great service and clean vehicles.

RICARDO e. on

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Excellent service, clean, plenty of product and very nice people.

Sonia V. on

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The process was made easy from start to finish. Customer service was exceptional.

Robert B. on

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Lynn B. on

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the manager was very nice and helpful He met our needs

jeffrey s. on

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I think the employees should check not only the inside of the the cab of the vans but take a look at the back also this was the only one that had mud rocks and leafs in it I had to clean it out so I wouldn't be charged for it and I rented a lot of vans last year and so far only one this year and it was the only one that was that bad but it will not stop me from going back and renting again the employees were always great to me

MICHAEL T. on

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The Hagerstown location had fabulous customer service. They made sure we has a low mileage truck for our long move. And, went above and beyond to help us load our car. Can't say enough good things about them.

George L. on

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Cynthia W. on

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VAUN M. on

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Your employees need a raise from everything that we heard and seen them going through.

doug m. on

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THOMAS EDWARD B. on

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ron h. on

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Timothy H. on

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delroy c. on

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Fairly quick rental procedure and return. No problems with the vehicle and luckily, had a dolly available I didn't know I would need.

BRYAN R. on

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A very simple pain free experience! Highly recommend!

DAVID R. on

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Marvin W. on

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On both occasions (scheduling the rental and dropping off) I had to wait for an extended period of time for an individual to come to the desk. I would suggest installing a buzzer of sorts to alert the employees who are in the back that a customer is waiting for service.This has occurred several times in the past as well while waiting to refill propane tanks. Mentioned this as an issue to the employees however, appears to fall on deaf ears. Also, employees aren't permitted to drive a customers vehicle to park a trailer however, the employee is permitted to drive the customers vehicle to install a trailer hitch. Would suggest clarifying this rule a bit more as many individuals are not well suited to parking a trailer.

john l. on

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Excellent service. Highly recommended.

Elise G. on

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Fixed the gas error no problem and made sure my bill was correct. Older gente man at the counter and Sharonville on the phone were super friendly!

Jeff R. on

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Staff checked out trailer and noted lights that needed repair (which they hopefully have done); helped with disconnect pleasantly.

daniel b. on

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JOHN D. on

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The guy that worked with me was awesome.

ERIC K. on

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Mark B. on

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GLENN D. on

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Gas level was not stated correctly and I had to go back in and get it corrected. Need to improve this for the customer.

Martha J. on

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Misty H. on

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Joseph C. on

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ROBERT K. on

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BOTH MEN WERE VERY HELPFUL AND PROFESSIONAL. THEY MADE THE RENTING A VERY EASY JOB. THANK YOU VERY MUCH, ROBERT KENNEDY

Howard G. on

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Customer service was excellent, very fast and everything explained

Randy D. on

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barbara A. on

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Wesley W. on

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We requested a trailer in chamberburg pa and we had to live 2 hr to pick the trailer up. Very poor customer service.

michele m. on

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Nice, friendly and clean facility. Staff is very helpful.

DONALD G. on

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After stopping in myself and making my reservation when I arrived my reservation could not be found. I was told I was lucky the van I reserved was there.He quoted me a different price and I figured I'd deal with that later ( it worked out the same ) After doing all the paperwork I was handed the key.. I went out and it was dark and rainy and I had to sit there 20 minutes figuring out the lights wipers gears etc !!!! Come on...EXPLAIN the equitment The tire pressure light was on and I was told just add air !!! I'll never come back !!

daniel b. on

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Jose T. on

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Tina S. on

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Helmut P. on

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Make sure that Mr. John Orr takes care of the customer. Explains everything you need to know. Very nice personality

CHRISTOPHER M on

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well 200 fucking characters isn`t enough to tell you how the owner of shawley drive called me a damn liar! they suck. the ubox sucks and this 200 limit sucks

Gaye H on

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One clerk really did not know how to complete the computer work - took 1 1/2 hours and another clerk finally took over and accomplished quickly

malcolm h on

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The guys as the store went out of their way to care for our moving needs.

Therese B on

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Everyone was very friendly and helpful! Its a great service. Thank you very much!

Heather l on

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The guys were great and very professional!

JEFF S on

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Employees John Howard in Hagerstown Cheryl Mead in North Charleston were wonderful. Ubox system still has kinks to work out. Wouldn`t recommend for long distance moves.

JESSICA W on

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Staff was helpful but grumpy, you could tell they didn`t want 2 be there. I asked the staff 2 change the account being charged twice but they charged the old one twice, thankfully my bank blocked it.

JESSICA W on

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Staff were helpful, but not friendly, they were there only to do the minimum and nothing more.

PHILLIP D on

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Service was great and box delivered as promised.

PHILLIP D on

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Mr. John and the guys at the Shawley Drive UHaul were very helpful with answering all my questions. Made my move very easy and relaxing. Thanks for all the time.

MARIELA J on

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I had a great experience, when I did have issues, they were resolved in timely manner, and we were compensated.

MEGHAN M on

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The customer service at this location was outstanding. Much thanks to Chris and John who were incredibly kind, prompt, and knowledgeable. Great business..highly recommend it.

WENDY K on

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We were very pleased with our Weexperience and have already recommended u-box to people. Other companies are going to be hurting once people catch on to what a great program this is!

DAVID T on

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Truck Jjump start at center said we had cab light on Attend parked trk at stor bin for us we did nothing tag on keys said dead bat after jump told let run for 1hr MY GAS I did night bat dead

JONATHAN K on

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Several attempts to contact the facility ended in failure. As a result they charged me a months rent when my stuff had been cleared out of the unit for a week prior to due date.

KENNETH T on

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Locking hardware broken. Price competitive, however less space than PODs and ABF Upack.

JOHN S on

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There was a bit of an issue due to the local fire marshal, but we did get the problem solved in a reasonable manner

CARL F on

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Very clean and well maintained

DAVID T on

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Service very good and friendly