Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown

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Christine A. on

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Truck had some play in steering that made it difficult at times to keep it between the lines. Loaded and empty. Other than that, truck was clean and did the job well! Good power! Thanks

Cathy l. on

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Corey S. on

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william r. on

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I was charged twice ! 3019917773

DAVE D. on

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Great job by great people

Michael M. on

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Joshua Y. on

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Was disappointed that my location for pick up was changed the day before.

Ian S. on

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No self-check kiosk. Waited a long time in line for checkout.

Thomas M. on

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Great drop off location

Lisa B. on

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Harold B. on

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The location had one person working & 4 trucks to check in or out.

Janet Leeann R. on

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David F. on

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Marcy C. on

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Only complaint is I wanted to pay cash but had to pay with major credit card couldn't use my pay card from work either even though it's a visa pay card.

David F. on

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Andrew S. on

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Explained that the brakes did not work and the attendant said he would check them.

Eboni R. on

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Truck needs Transmission work and an alignment

john m. on

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Very polite friendly

Kathleen C. on

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Thank you

Michael F. on

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Benjamin O. on

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Teresa C. on

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I reserved for a trailer on the 9th to be picked up in waynesboro on the 14th. No one contacted me. The website told me that I was set. I go to the waynesboro location and they have nothing. I had to take time out of this already busy day to drive to hagerstown to get the trailer. And I even had to return it there. This was a huge inconvenience. I reserved it in waynesboro because I was going to be pressed for time. The guys in hagerstown were nice and courteous. The only issue I had was the extra time I had to use to get the trailer and return it. It would have been nice to know this ahead of time.

Josh B. on

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Could you update your computer'so the guys can get their job done more proficient ally..The guys do a great job with what they have but the computers could be better..just saying ..tks.

RICKY K. on

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David F. on

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Jacqueline G. on

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I was dissapointed with the overall experience. The runaround, the mix-up, the distance I had to go to get the van. Very dissatisfied.

sarah r. on

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Raenell T. on

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Marcy C. on

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Marcy C. on

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Scott H. on

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RONALD L. on

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Justin C. on

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The owner was super rude to me. After I already had to change pick up and drop off locations and had to switch from a 17' truck to a 26' one because of availability issues when I returned it to the location I followed the green arrows directing me to where to leave the truck to a stop sign that reads "stop here to return truck". I gather my things and start walking in and the owner passes by and starts rudely complaining about how hard I made it for people to get around the truck. I simply said, I followed your signs and parked it where I'm supposed to, it's now your responsibility if you want it move here's the key. Because of that experience I am much less likely to use u-haul, especially this location, or to recommend it in the future.

Amanda H. on

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Elizabeth R. on

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Andrew D. on

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Equipment was ready a promised. Upgraded trailer size due to unavailability of size reserved. Check in and out quick and efficient.

charles l. on

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Great Customer service!

DAVE D. on

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Thanks again for good Customer service

Monica R. on

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Myrtle L. on

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Have used this location many MANY times. Great service

Robert N. on

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Andrea M. on

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adella w. on

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the people working here was very friendly and nice would recommend to anybody that's want a truck to move this is the place to go

MIKE F. on

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Super friendly and accommodating to help solve any problems that come along especially the ones where I was unprepared. They are the best.

Alan D. on

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Truck does have oil leak which new landlord is not happy about. I have picture available if you would like to see it. Don't know yet if I will be charged a fee for cleaning.

bill i. on

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it was good

DONNA P. on

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Kathy S. on

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MICHAEL C. on

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All good

Kathy S. on

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linda m. on

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I would tell the customer about the schedule issue that I had. U-Haul did give me a discount because of the inconvenience of not having my rental truck ready. It was because the people before me didn't return it on time.

Rebecca L. on

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Stacy M. on

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Daniel L. on

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I rented a pick up truck all went well but mid way in my trip I had to jump the battery to get the truck to start - it went dead.

Jeffery W. on

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Customer Service was awesome....however we had an issue with being billed more than what it was...the price to rent is great but sorry .99 cents a mile is ridiculous!!!! It cost more to drive the truck then it did to rent it and fill the tank....

Victor L. on

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This attendant had me out in record time. It took me longer to put gas into the truck then it took him to check me out. AWESOME!! Like the LEGO movie, EVERYTHING IS INDEED AWESOME!

Charles L. on

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Marsha b. on

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conord a. on

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Mugurel L. on

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Check battery status and remaining life

RAY M. on

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Fast, friendly service, very knowledgeable

Paul B. on

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Lisa F. on

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Coreen L. on

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heather f. on

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I was very satisfied with my experience at Uhaul in Maugansville. The employees were very friendly and truck was well kept!!

Michael G. on

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Professional and fast service. The van I rented was a Dodge high roof model, brand new with about 3,000 miles on it. It was well designed for moving, allowing queen sized mattresses to stand up straight. It also got great gas mileage. I drove it for 144 miles for $20 worth of gas. I also rented a hand truck and moving pads, which made moving much easier. Your website was well designed. I appreciated the reminders to get the hand truck and pads.

David H. on

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sarah m. on

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The customer service when I returned the vehicle was not polite, I felt because I was a women they treated me differently like my business wasn't important almost I was made to wait when I was there before the gentleman behind me and he completely ignored me and asked what he could do for him

donald s. on

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Gary H. on

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The Maugans Ave. location was great!! The only issue I had was when I scheduled it on-line I scheduled it at a different location and had to be called and told the truck I wanted wasn't available. I picked the original location because it was closer to my house and would have been a couple less miles and saved me money. If a certain truck isn't available at that location then the on-line website shouldn't allow me to choose it.

Al C. on

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Ronald H. on

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Took 45 minutes to check me in and they serviced 2 customer who arrived after me The agent thank me for waiting but gave no reason why he help the two customers who arrived after me. The other agent just sat inside and never came outside and made the other agent do all the work outside

Albert D. on

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Truck had an empty McDonals cup in it and a large liquid spill in the cup holder area. It also appeared that the left headlight was out.

Amy E. on

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Zachary M. on

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Gentleman at the counter was extremely friendly and courteous and answered all my questions.

Brian F. on

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Yes uhaul did great job

Jacob B. on

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Wayne B. on

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Joel Isaias B. on

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Thank you for the very professional and courteous manner that U-Haul employees treated me. I am extremely happy with this transaction.

Bryan M. on

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easy transaction,no problems

katherine s. on

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more people at the check in counter- I did express check-in & because there was only 1 person working at the counter I still had to wait over 30 mins to get my rental due to the line of people ahead of me.

Carmaleita C. on

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dennis k. on

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CHRISTINE W. on

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Cindy R. on

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Jeannine B. on

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Ira L. on

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1) The truck needed some cleaning when we picked it up. 2) I was given the wrong MPG for the truck and was not shown the info button on the truck which would have given me an idea of how much gas I needed to get to my destination and therefore I over bought gas. 3) the truck had no washer fluid or the system didn't work. 4) When we returned our empty boxes, which were obviously unused, they refused our refund because we couldn't find the receipt, in spite of the fact that they knew that we had bought them there.

SAMUEL C. on

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Truck was great. Thanks

marites c. on

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I didn't inspect the appliance dolly and while using it, the wheel is coming off and we are not be able to maximize the usage. But customer service is great and staff are so friendly... keep it up!

Chad S. on

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JOHAN A. on

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Great and friendly service

Kathy M. on

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John is a superior worker and very pleasant to do deal with. On the other hand I would prefer not to work with Bob. He seems very rude and unprofessional.

Mike M. on

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Doris L. on

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Ray M. on

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Nothing, great job.

michael c. on

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Arthur M. on

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karen h. on

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I paid in full the balance due at the time of picking up the trailer to haul, but when my father drove the trailer back to this Hagerstown location to return it after my move to NJ, one of the employees there came out to meet him and told him that he owed money. The employee kept asking for the money in cash and my dad had to calmly argue for a couple minutes with this guy, finally being able to return the trailer and be on his way - after he told me this, we both think the guy was trying to scam us. Not okay. The only reason I have not brought this up sooner, such as in a survey, is because I've had to be extremely occupied with my new place and new job and everything involved with moving to a new state. In addition, I know that my father and I both know how to handle such situations when they happen, but it was extremely off-putting to have someone of an establishment try something like that. The other people I worked with via phone and in person at U-Haul were fine to work with.

Jeanene C. on

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CARMALEITA C. on

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Dawn C. on

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over all i was so happy with my service and cleaness of the truck top shape. what i m disapointed about is that the steering on the truck is way way off should be looked at and fixed not safe truck.

Robert W. on

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The counter person assured me that I could return the trailer to the 26726 location, as long as it was there by 11:00 PM. I did just that, and was charged an additional 300 dollars.

Tom B. on

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Thomas S. on

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Dan K. on

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Scott T. on

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MICHELLE W. on

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Nothing

Regina W. on

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Connie S. on

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STEVE S. on

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George is A1 in customer service. He definitely deserve a big pay for his hard work and dedication to the Uhaul team and company.

THOMAS Y. on

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Krystal T. on

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My experience was great all thanks to John Orr he explained everything to me down to how payment goes. You need more employees like him he smiled the whole time even tho he was busy

ANTHONY H. on

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marites C. on

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Friendly customer rep. Keep it up!

Mark D. on

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They did a great job.

Richard J. on

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JAMES K. on

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lorinda c. on

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Justin P. on

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mark p. on

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Convenient - Courteous - Efficient

Courtney H. on

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ANDREW D. on

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these guys were the best i will use these guys allways the people at the gaithersbug md store are the worst but the guys at the store where i just rented the trailer are the best you need to take care these guys good day

Peter S. on

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Reagan A. on

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Chris M. on

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Jay R. on

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George was awesome! He took care of my rental during pickup and return, dealing with him was an ease. Thank him for me!

Victor B. on

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J. David S. on

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The trailer was clean and ready for my pick-up. They answered all my questions before I left the lot.

john h. on

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Allan R. on

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Wayne F. on

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Jeremiah H. on

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Jason B. on

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FRED P. on

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Kendra B. on

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Keith S. on

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Always liked this place. Very professional.

BOBBI M. on

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Kurt and George have been great. We lease a trailer or truck at least once a month! Appreciate their help. Denise and Bobbi Small business owners.

Thomas B. on

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You can't, excellent place quick and easy reasonably price

Robert L. on

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Checking in and out was very simple and the staff was very professional.

Juan M. on

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Clerk was very helpful

LAVICE C. on

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DON W. on

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The Manager Kurt goes above and beyond. I will always U-Haul when I need to make something thanks to Kurt. A 10+ in my book!

Robin M. on

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marco c. on

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Nothing to be improved. The personnel at facility were very professional and friendly. This is why I have used this facility many times before!

Clint D. on

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William K. on

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Rakiesha M. on

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Csr guy was real nice. Forgot my furniture dolly and he allowed me to go back and get it. And didnt charge me for an extra day.

Linda S. on

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none

jonathan w. on

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Dave D. on

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Mary B. on

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vAMSHI S. on

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WILLIAM M. on

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Love these guys! Always an enjoyable experience when going here.

Sean B. on

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barbara f. on

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MUDESHA j. on

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Put flip seats in the cargo area

ken c. on

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Fast and Friendly.

Amy T. on

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Truck light not working in loading area. Made it difficult at night to load.

Don W. on

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I've only used the this place. The people are excellent. A 10 out of ten.

Kenneth H. on

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Steven H. on

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john p. on

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AUBRE B. on

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Had to go to two different u hauls and gas was not filled to 1/4 tanks like paper said only traveled 10 miles.

david t. on

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Linda C. on

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DONNA P. on

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DeWayne J. on

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Always great service and clean vehicles.

RICARDO e. on

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Excellent service, clean, plenty of product and very nice people.

Sonia V. on

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The process was made easy from start to finish. Customer service was exceptional.

Robert B. on

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Lynn B. on

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the manager was very nice and helpful He met our needs

jeffrey s. on

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I think the employees should check not only the inside of the the cab of the vans but take a look at the back also this was the only one that had mud rocks and leafs in it I had to clean it out so I wouldn't be charged for it and I rented a lot of vans last year and so far only one this year and it was the only one that was that bad but it will not stop me from going back and renting again the employees were always great to me

MICHAEL T. on

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The Hagerstown location had fabulous customer service. They made sure we has a low mileage truck for our long move. And, went above and beyond to help us load our car. Can't say enough good things about them.

George L. on

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Cynthia W. on

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VAUN M. on

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Your employees need a raise from everything that we heard and seen them going through.

doug m. on

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THOMAS EDWARD B. on

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ron h. on

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Timothy H. on

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delroy c. on

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Fairly quick rental procedure and return. No problems with the vehicle and luckily, had a dolly available I didn't know I would need.

BRYAN R. on

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A very simple pain free experience! Highly recommend!

DAVID R. on

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Marvin W. on

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On both occasions (scheduling the rental and dropping off) I had to wait for an extended period of time for an individual to come to the desk. I would suggest installing a buzzer of sorts to alert the employees who are in the back that a customer is waiting for service.This has occurred several times in the past as well while waiting to refill propane tanks. Mentioned this as an issue to the employees however, appears to fall on deaf ears. Also, employees aren't permitted to drive a customers vehicle to park a trailer however, the employee is permitted to drive the customers vehicle to install a trailer hitch. Would suggest clarifying this rule a bit more as many individuals are not well suited to parking a trailer.

john l. on

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Excellent service. Highly recommended.

Elise G. on

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Fixed the gas error no problem and made sure my bill was correct. Older gente man at the counter and Sharonville on the phone were super friendly!

Jeff R. on

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Staff checked out trailer and noted lights that needed repair (which they hopefully have done); helped with disconnect pleasantly.

daniel b. on

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JOHN D. on

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The guy that worked with me was awesome.

ERIC K. on

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Mark B. on

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GLENN D. on

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Gas level was not stated correctly and I had to go back in and get it corrected. Need to improve this for the customer.

Martha J. on

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Misty H. on

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Joseph C. on

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ROBERT K. on

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BOTH MEN WERE VERY HELPFUL AND PROFESSIONAL. THEY MADE THE RENTING A VERY EASY JOB. THANK YOU VERY MUCH, ROBERT KENNEDY

Howard G. on

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Customer service was excellent, very fast and everything explained

Randy D. on

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barbara A. on

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Wesley W. on

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We requested a trailer in chamberburg pa and we had to live 2 hr to pick the trailer up. Very poor customer service.

michele m. on

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Nice, friendly and clean facility. Staff is very helpful.

DONALD G. on

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After stopping in myself and making my reservation when I arrived my reservation could not be found. I was told I was lucky the van I reserved was there.He quoted me a different price and I figured I'd deal with that later ( it worked out the same ) After doing all the paperwork I was handed the key.. I went out and it was dark and rainy and I had to sit there 20 minutes figuring out the lights wipers gears etc !!!! Come on...EXPLAIN the equitment The tire pressure light was on and I was told just add air !!! I'll never come back !!

daniel b. on

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Jose T. on

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Tina S. on

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Helmut P. on

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Make sure that Mr. John Orr takes care of the customer. Explains everything you need to know. Very nice personality

AMANDA S. on

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Nothing that I can think of. Friendly and helpful.

John S. on

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Charles W. on

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When i picked the vehicle I asked the man if I could add a night and he said sure so I picked it up a day early when I got to the uhaul store he said if I had it back by 645 pm it would be a 3 day rental...i originally was going to bring the truck back at 800 pm but When he said that I had it back by 645 pm he said he would change it in the computer and I guess he did not I was charged an extra day.

Carrie H. on

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LOGAN C. on

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John Orr is the man... He's such a nice dude and always efficient.

Caitlin E. on

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Kim W. on

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DIANE R. on

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John was wonderful! Great customer service skills and very accommodating!!

Peter K. on

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Not surprisingly, as always, George and Kirk were competent, professional, friendly and efficient. Thank you. Peter.

MICHELLE N. on

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MaryLou C. on

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mylinda f. on

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Benjamin J. on

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Michael H. on

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Joel L. on

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Worker came out right away when I pulled in to drop truck. Checked truck very quickly and thanked me for cleaning out truck and folding up the blankets. Very fast and pleasant experience. I've used this location before, and as always it's very clean and easy to use. Loved that they have Sunday hours because I prefer to drop off in person rather than just leaving the truck.

Daphne R. on

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The gentleman in the morning,, when we came to pick the truck up- friendlier service needed. Overall, the care, truck rental, went well. Thank u.

ELIZABETH B. on

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brett h. on

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larry r. on

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I can't think of anyway you can improve. I rented the largest U-haul on the lot at 9:15 am on a Sunday morning and you allowed me to bring it back at 10pm for $79 total. I was very pleased with the fast service, the kindness of the staff, and the low price.

Exkelia T. on

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The staff provided excellent customer service. I will be using them again.

charmoita m. on

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BETTY S. on

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James B. on

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The gas was only one eighth of a tank instead of one quarter of a tank as was on the contract. This required me to purchase an extra four or five gallons of gas.

MICHELLE H. on

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Excellent customer services from Kirk. Great location, kind services , friendly, and very helpful.

Corey C. on

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Michael H. on

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MONA D. on

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Joseph T. on

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CHRIS D. on

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Customer service at that location. The guys there were not friendly at all.

Delores P. on

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I have been using this site for about 7 years. The best one In Hagerstown, every is very grit and helpful . Five stars ?

Paul H. on

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ned r. on

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inform customer that wiring harness is vehicle specific and must be available at the time of hitch installation

Stephen T. on

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I had great service.

Anthony B. on

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CHRISTOPHER M on

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well 200 fucking characters isn`t enough to tell you how the owner of shawley drive called me a damn liar! they suck. the ubox sucks and this 200 limit sucks

Greg L. on

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Salesman was very knowledgeable and informative about the trailer that I rented. Would highly recommend this location.

JOHN R. on

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dale p. on

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Faith P. on

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Have employees that know what they are doing....need to be trained better

Rebecca C. on

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STANLEY S. on

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The customer should be told that if one is not careful , one automatically purchases insurance for an extra 10 dollars. When I rented the van there was just discussion of the $19.95 rental fee and mileage . Upon returning the van, I refused to pay the 10 dollars. It was rescinded from my bill.

Jalena J. on

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roy s. on

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Steven M. on

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Patrice W. on

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The 19.95 advertisiement is misleading. I had the truck for 2 hours to drop off a set .25 mile from my home. The. 24 miles I accumulated was from the leading center to my home. Considering you should give the first # number of miles as a courtesy with each agreement.

Lisa W. on

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They were nice and explained to me that this truck should have never been rented to me. They saw the pictures that I took and saw the date stamped with September 30th, however they explained to me that they have to follow the rules and find out who was going to pay before they can close out the order. As you can see I am very frustrated

Taudi M. on

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RYAN B. on

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RICHARD T. on

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Kimberly M. on

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Maya H. on

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THOMAS S. on

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5 stars

Norman B. on

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Nothing, I received fast service.

SHAOR I. on

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lynn c. on

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Stephanie W. on

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cathy m. on

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Mary W. on

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Teresa S. on

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Just keep the same standards. Everything was good!!

Randall W. on

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Good Job, thanks.

edward j. on

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The person who waited on me Thursday made it more difficult then it should had been but when I returned it was very smooth

Richard L. on

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Tanvir P. on

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Wayne H. on

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Great customer care. Nice job.

Gregory L. on

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Martin L. on

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THIRUVANNAMALAI V. on

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Patrick B. on

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Melissa A. on

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berry h. on

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THOMAS W. on

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One of the side marker lights wasn't working when I picked up the trailer. The employee working at the front counter at the time I picked up the trailer was very unprofessional.

mike S. on

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The Tire Pressure System requires servicing. Also, I could not see a way to adjust the mirrors. Van ran very well. Location was very flexible, allowing me to adjust for changing departure day/time. My thanks for that. If I need to do this again I will start at your location. Michael Short

Chris M. on

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Robert S. on

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Management personnel very rude

Tennakoon M. on

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peacefull area

Todd T. on

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Cindy E. on

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Had to wait to long to check vehicle back in. Guy that checked me in seemed annoyed.

Theresa W. on

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George King Jr. Was awesome!!!

deborah n. on

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I spoke to the representative over the phone as my son was dropping off the Uhaul in Hagertown but I had already returned to PA--He was helpful and worked out the issues of mileage with me since I was still in possession of the contract .

Barbara N. on

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We would tell our friends about how nice and friendly your people are.

Shannon L. on

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Asked to reserve a 20 foot truck a week prior to needing it. Went to pick up truck and they upgraded me to a 26 foot truck that was on its last leg and used way too much fuel. Very unhappy with Uhaul. This is the 2nd time this has happened to me. If I wanted a 26 foot truck I would have reserved a 26 foot truck. Why is there a reservation system if you never get the truck you request???

Marcella S. on

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BONNIE W. on

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The rental experience was ok until we had a blow-out on the auto transport at midnight. It took about 80 minutes for someone to come change the tire. You should put spare tires on the auto transport.

Lori S. on

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The only thing I would recommend is more help in the office. It was very busy in there and. It enough people to help the many customers in a timely manner.

Mathew D. on

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Josh B. on

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You really should update your computer system,the guys did a great job waiting on things to work and they had alot of patience but other than that your service and store was perfect ..Great service

James B. on

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CHERYL N. on

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Brenda U. on

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Dionte L. on

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Robert U. on

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CRAIG E. on

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The staff were really nice & even noticed a lick was left in the truck but it was not ours

Loretta P. on

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Mirian C. on

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Catherine S. on

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KATHY M. on

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Don't have the customer sign the paper with the gas amount without seeing the damn truck first.we took their word on the amount of fuel and got screwed.

David H. on

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Excellent customer care

cynthia D. on

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The transaction and rental was handled quickly and efficiently. The return of the rental was easy and fast. Thanks.

Brittany D. on

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The customer service was really bad at this location.

Thomas A. on

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Under staffed, wait time and service very affected

Damariz T. on

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The gentleman estimated the miles for me and only charged me one way knowing I was returning the truck to the same location. To my surprise, an additional $290. was taken out of my account which left me short for my rent. Sadly, this was never explained to me... My first experience with Uhaul and my last!

Eric H. on

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Manager/sales person was excellent. He made the process easy and helped tremendously. Thanks

MICHAEL K. on

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LAURA P. on

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Easy ~ smooth ~ helpful staff.

LaTanya O. on

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I rented a trailer and decided to return it after hours. the trailer was extremely heavy to lift over my hitch. If my husband wasn't around, I don't know I would of been able to lift. There has to be an easier way to get the trailers off of a lift. Not everyone that rents a trailer is strong enough to lift. If there was an easier way to get it of, the employee that helped up didn't tell us how.

DAVID T. on

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Gentleman was very polite, professional, and helpful.

Kevin M. on

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Thanks to the General Mgr, Kurt Hoffman, Jr! Due to his efforts, we were able to p/u the car and transport it back to NH. Kurt fixed a wiring problem in our truck; he is to be commended for his outstanding customer service. Linda & Kevin, Gilmanton, NH

Amanda K. on

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ricky m. on

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Gaye H on

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One clerk really did not know how to complete the computer work - took 1 1/2 hours and another clerk finally took over and accomplished quickly

Philippa S. on

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Our experience was efficient, friendly, and completely painless

charlie m. on

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Jacqueline D. on

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terrible customer service. I used them back in Jan when I relocated here but this time, terrible. So many things were unsatisfactory and they had no interest in how me and the other customers felt. The just shrug and say oh well.

JEREMY S. on

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Andrew A. on

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brian h. on

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Renee L. on

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very friendly, knew his material/stuff well.

Timothy B. on

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BRIAN H. on

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David H. on

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Keisha M. on

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My experience was horrible. The truck I reserved wasn't available at my scheduled pickup time and I was late getting my move started that I had hired movers for and when I called later to discuss it with a manager the guy was rude on the phone acted as if he didn't care and hung up the phone on me

Aurelio R. on

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Cory A. on

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Have people like them. Very awesome guys down there.

Gregory F. on

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None.

Daniel M. on

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There is often quite a wait because there is only one person working the front desk, but they are always nice and courteous.

james w. on

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Of all the U-haul offices I've been to, This is one of the better ones. Always helpful.

Jack F. on

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Patrick T. on

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Joseph U. on

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John W. on

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The door to the trailer did not remain closed thankfully not until the end of the trip that I realize that and nothing had fallen out during the trip. However it could have and that would've been disastrous. The latch did not hold even though it was securely shut. On my way to return the trailer to White Plains some blankets that I rented came out because it opened up and I didn't even know it but when I got there the man greeting me said did you know you're the back of the trailer was open.?

Kim L. on

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ray m. on

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mark B. on

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john s. on

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The people we called to locate and drop off trailer where wrong about locations. They have no idea where the locations were. The places we were told to drop off DO NOT ALLOW TRAILERS TO BE DROPPED> VERY FRUSTRATING.

Porter M. on

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Jeremiah M. on

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Tarry L. on

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Guys working the counter were very unfriendly

Suzanne S. on

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cristine a. on

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Clean, lots of room to return equipment. Sales clerk very nice.

Mark S. on

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Kimberley C. on

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Mark M. on

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I was very pleased with the truck I rented and the rate I got for the move. U-Haul was decisively more economical.

David S. on

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The staff always friendly and doing everything possible to help your move go as smoothly as it can.

Jimmy S. on

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malcolm h on

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The guys as the store went out of their way to care for our moving needs.

Therese B on

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Everyone was very friendly and helpful! Its a great service. Thank you very much!

Heather l on

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The guys were great and very professional!

JEFF S on

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Employees John Howard in Hagerstown Cheryl Mead in North Charleston were wonderful. Ubox system still has kinks to work out. Wouldn`t recommend for long distance moves.

JESSICA W on

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Staff was helpful but grumpy, you could tell they didn`t want 2 be there. I asked the staff 2 change the account being charged twice but they charged the old one twice, thankfully my bank blocked it.

JESSICA W on

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Staff were helpful, but not friendly, they were there only to do the minimum and nothing more.

PHILLIP D on

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Service was great and box delivered as promised.

PHILLIP D on

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Mr. John and the guys at the Shawley Drive UHaul were very helpful with answering all my questions. Made my move very easy and relaxing. Thanks for all the time.

MARIELA J on

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I had a great experience, when I did have issues, they were resolved in timely manner, and we were compensated.

MEGHAN M on

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The customer service at this location was outstanding. Much thanks to Chris and John who were incredibly kind, prompt, and knowledgeable. Great business..highly recommend it.

WENDY K on

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We were very pleased with our Weexperience and have already recommended u-box to people. Other companies are going to be hurting once people catch on to what a great program this is!

DAVID T on

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Truck Jjump start at center said we had cab light on Attend parked trk at stor bin for us we did nothing tag on keys said dead bat after jump told let run for 1hr MY GAS I did night bat dead

JONATHAN K on

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Several attempts to contact the facility ended in failure. As a result they charged me a months rent when my stuff had been cleared out of the unit for a week prior to due date.

KENNETH T on

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Locking hardware broken. Price competitive, however less space than PODs and ABF Upack.

JOHN S on

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There was a bit of an issue due to the local fire marshal, but we did get the problem solved in a reasonable manner

DAVID T on

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Service very good and friendly