Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

4012 reviews

18315 Shawley Dr   Hagerstown, MD 21740
(Exit 9)

(301) 790-1800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 790-1800

18315 Shawley Dr
Hagerstown, MD 21740
(Exit 9)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Everything was spot on. Great staff. Can't really think of any improvement needed.

STEVE H. 
Rating:
4.0

My only negative was I returned the rental truck early ,a little after 2:30. I was to have it till 5pm but did not need it. I was charged for for a whole day. I'm not upset just wanted to let you know my feelings on this matter. Sincerely Roy miller

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Morad O. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Didier O. 
Rating:
5.0

Very easy process from the reservation to pickup and return.

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

JOSHAWA E. 
Rating:
3.0

The customer service here is excellent. The staff really went out of their way to make sure I was secure and satisfied. Thanks guys

Daintya W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very busy, but friendly service.

Michael H. 
Rating:
3.0

I struggled with this experience from the beginning. Takes way too long to get through to Uhaul even at corporate level. At the Location level wait time on phone ridiculous (only one who does well on this is the young girl). Got a call day before that we probably would not have a trailer. Didn't get call back 4 hours later. Was on phone waiting about 40 min and drove there during. Was good to hear someone drove to get us a trailer but a callback would have saved me an hour of my time. People were great getting us out the door. When we got back the app would not let us upload pics. Thankfully the girl was still there. I would have more to say if anyone wanted to call. People's time is valuable and my takeaway was as a whole U-Haul doesn't really care about that. The price was good and there were some positives.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Unable to apply a $60 discount code given to me for prior bad experiences. I need to call the national office about the lack of financial services.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The app wouldn't allow me to upload a photo, other then that no complaints. 👍

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
4.0

Customer did not leave a comment.

Didier O. 
Rating:
3.0

The pick up truck I used for 2 hours was brand new with only 803 miles on it.. but the entire cabin smelled like WEED BADLY. No other choices as it was the only pick up avail.

Corey R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Our only issue was that we had to pay for a 6 day rental when we only needed it for 24 hours

Daniel F. 
Rating:
5.0

The team is responsive, courteous, efficient, and helpful during pick-up and drop-off operations regardless of day or time.

BRYON M. 
Rating:
4.0

Considering that the Covid pandemic is still not under control, I would appreciate if the employees working directly with customers would wear face masks during that interaction. Otherwise, it was a pretty good experience! Thanks!

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

arthur M. 
Rating:
3.0

Maybe don't cough in your hands or cough and not cover it at all and then touch my cc and ID. If you are having system issues then don't make me wait an hour for a paper contract and don't call me everyday when I reserved it for a number of days asking where the equipment is.

Allen T. 
Rating:
3.0

Customer did not leave a comment.

Seth G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Dionte L. 
Rating:
4.0

Just hope my mileage being off isn't going to be my fault. It was wrong for the get go. The personnel at pick up put a note so hopefully it's seen

Bree W. 
Rating:
1.0

Never go there in my life , called them to confirm my reservation that I made 2 weeks prior, he said come down , while on my way he calls and says he gave the trailer to someone else my mistake and has nothing to give me , says he will call me back in 30 min , says to come down that he has a trailer , I drive down 25 min to get It ,I pay for it and start hooking it up and he comes out and says that I can't take it out of state , so he refunds my money which I still haven't received, and then finds me a trailer 25 min away , and I'm getting billed for all kinds of extra stuff 700 dollars they took and haven't returned out of my account

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Larry W S. 
Rating:
5.0

Great customer Service.. took me almost 24 hours to return the dolly and the employees at the Uhaul were very understanding...Thanks to Uhaul.. I'll definitely recommend that location to anyone in need of a rental..

Ronald O. 
Rating:
4.0

2pm when i dropped off, gentlemen was busy with another and my wife and i were running late for a funeral. I put keys in key box and the gentlemen was none to pleased with this, i was only trying to moving and didn't want to interuppt him....

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Nice people have no problem with this location

Randy H. 
Rating:
5.0

5 stars!

Joe C. 
Rating:
4.0

I know it's out of anyone's control, but hiring more Customer service reps. The Gentleman that I think is the manager is the only one I ever seen at that location and he's so super sweet and wonderful, just looks like a second pair of hands would help him.

Briana B. 
Rating:
5.0

Customer did not leave a comment.

velentina W. 
Rating:
2.0

Extremely hard to get a live customer service rep on the phone. Not much was explained to us, and the final price was no where near what was originally discussed.

JENNIFER S. 
Rating:
5.0

Very helpful

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Larry W S. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The guys were friendly and even asked how the move went!!

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Tina G. 
Rating:
4.0

Customer did not leave a comment.

DIDIERSOL DUHAME O. 
Rating:
5.0

Trailer had not been cleaned out and had a lot of organic debris which I cleaned out myself.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Lionel V. 
Rating:
5.0

The young man who is there normally Friday and Saturday evenings (sorry forget his name) is always so helpful.

Kristi P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very pleased with lovation. One understands that rhere are going to be wait times on phone or in line when more customers than associayea. The genlemen and manager are excellent inanswering questions. They helped with less than equipment for equipment ages out and becomes more idiosycratic. Nothing major. The differeing prices betwee Friday and Saturday was not understood. Still, I have come back 3 times to use a variety of vehicles this month. I plan on ciming back again as needed. Great young staff/asspciates. Particularly, excellent people skills with manager. Thank you for asking.

Sarah S. 
Rating:
5.0

Very helpful staff. Much appreciated.

Martha O. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

This a is the ONLY LOCATION WE USE NO MATTER THE SIZE OF THE TRUCK! They are always well equipped with supply and always professional

Randolph B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

I would like to personally thank Eric for doing an awesome job. He is very professional and personable at the same time. Hard to find that nowadays. Will definitely pass on his service and will let my friends know to go see him.

David Lee J. 
Rating:
5.0

Customer did not leave a comment.

Osmar C. 
Rating:
5.0

I enjoyed my trip driving in a new vehicle. I would definitely rent again.

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Thought price was way to high. Also definitely a let down of no military discount. Really? I will use budget next time

Doug H. 
Rating:
4.0

Customer did not leave a comment.

Owens R. 
Rating:
5.0

Always great to deal with.

Elijah Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

Reservation was great. Drop off was excellent. Pick up was a long wait due to so much businesx.. The cup holder was overlooked and gooey. Some customers need to be taught about the lights. Overall, better than the last time I rented a Uhaul and delivered to that location.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
3.0

Truck cargo area wasn't clean at all, had to put a sheet down before loading my boxes up, windshield wipers/tires were not great either, Store was very nice, clean & well maintained. Original store where I made reservation was closed at the time I was supposed to pick up rental, no one gave me a courtesy call to tell me I had to or could go to another store to pick up a rental which was inexcusable & unforgivablei. I was fortunate that the U-haul store about 25 minutes away had a truck available. What would have happened if the other store didn't have the rental I needed? For these reasons I wouldn't recommend u-haul to any of my family, friends or associates. I personally will never use u-haul again.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
3.0

Customer did not leave a comment.

Raquel K. 
Rating:
4.0

Customer did not leave a comment.

Jamaal N. 
Rating:
4.0

Was there 5 minutes early. Took 30 minutes to complete checkin. Should have gotten that time back.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Excellent employees

Daryl M. 
Rating:
4.0

For the most part the truck was clean; however, the steering wheel was the exception. Wiped it off with a wet-one and it was extremely dirty.

Edward K. 
Rating:
4.0

I would suggest a tutorial on equipment use Because the attendant did not fully go through This with me. Miracles do happen.

Leslie N. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Very easy simple straight forward and fast service I was done within five minutes of pulling in.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN W. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I went well out of my way to work with the folks in Maugansville. I've been utilzing their service for around 5 years now, and will continue to do so, as long as the move is within reach.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

August W. 
Rating:
3.0

The location was not using the COVID guide lines when it came to wearing mask. The sales rep was coughing in his hand without any mask touching my ID. Also the sales rep was coughing sometimes without covering his mouth.

Eaton F. 
Rating:
3.0

Paid for mileage when we weren't even given enough from first store to the drop off location, let alone, going to the home to pick up and drop off.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Shari H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Such an easy moving experience!

Brooke L.  |  Overall Experience 
Rating:
5.0

Great customer service - couldn't ask for better

Albert S.  |  Overall Experience 
No reviews have been submitted for this location.

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