Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

Was there 5 minutes early. Took 30 minutes to complete checkin. Should have gotten that time back.

Excellent employees

For the most part the truck was clean; however, the steering wheel was the exception. Wiped it off with a wet-one and it was extremely dirty.

I would suggest a tutorial on equipment use Because the attendant did not fully go through This with me. Miracles do happen.

Very easy simple straight forward and fast service I was done within five minutes of pulling in.

I went well out of my way to work with the folks in Maugansville. I've been utilzing their service for around 5 years now, and will continue to do so, as long as the move is within reach.

The location was not using the COVID guide lines when it came to wearing mask. The sales rep was coughing in his hand without any mask touching my ID. Also the sales rep was coughing sometimes without covering his mouth.

Paid for mileage when we weren't even given enough from first store to the drop off location, let alone, going to the home to pick up and drop off.

Why are you charging me for an extra day when I brought the vehicle 14hrs early!?

I rented a trailer for 3 days I was told if I return to early have received a refund for whatever I did not you that was not true I was Lied to So now I will not recommend that locate all I ask is to be up front don't have me thinking something to find out that is wrong

this was my second time renting a truck from this facility, and the staff was very friendly and got me on my way quickly.

Not a single thing. Best customer service experience I have had in a long time!

Courteous and friendly staff

the cost was too high especially since we are in pamdimic. had 1/2 tank when i picked it up and had 3/4 tank when i dropped off and still had to pay $3.00 and something more. i wouldn't recommend u haul to anybody because of the price. way too high . i could see paying 800. for uhaul but not 1600. plus you guys are scamers. should have pay us for a 1/4 tank of gas. people do have to live you know

More parking so I don't have to park in the grass.

I was completely satisfied with the customer service I received.

I think it's ridiculous that I was charged fuel charges after paying to fill tank back up and already charged for driving from one location to another. I was also show a rental charge for the utility dolly and it was $7 online but my receipt says $10. These little charges that were added to the bill are ridiculous

Employees were nice, truck reeked like cigarettes but I doubt you can change that after some jerk smokes in it. I didn't buy any “extras” (boxes, rope, tape) but it's great that you have them available for purchase.

Keep up the great work!

Overall great experience.

I was charged for equipment that was not used, after telling the agent upon return. The moving pads were returned in it's original sealed packaging. I would appreciate a refund ASAP.

The people at that location was awesome and super nice and very friendly

I was promised a credit for my container being late. Please confirm it was issued.

Excellent customer service. Awesome guy working 12-11-2020. Would recommend this store.

Nothing the lady and gentlemen that was there helping us was so sweet and nice I would definitely go back again.

Very friendly and efficient.

Get better internet service. System has been shut down on 3 different occasions.

It was a great experience , the best customer service !

Trailer not clean and the guy who was there at return was rude.

The online pick up and return did not work.

Well, I didn't see an employee. It was cool. Reserve rental online. Checked in online. Checked out online. Returned online. I say whatever you have in place worked. Cool.

Friend people and easy to work with. Was in and out quickly. Return was just as easy

Polite and professional staff!

Make a trailer that you can open the car door

No dolly was put in my truck.

Equipment performed flawlessly; move went better than planned.

The store was very busy but the staff moved quickly to get me checked out. Kenny was very pleasant and knowledgeable leading to a smooth check out and experience.

Employees did not wear masks at any time to protect their customers

The young man that was there was very nice and helpful. We use u-haul a lot to pick up stuff that won't fit in our car. I would recommend them to anyone thinking about moving themselves.

Great customer service... Better than expected

Easy check-in and check-out. Great customer service.

Not everyone knows how to read. When handing off paper contracts, you have to read and explain to the customer what the contract entitles. you also need to explain how a uhaul rental works and what is expected of the customer.

It was as expected. I was told I could return it anywhere in Germantown Md- FALSE - I was turned away at Waters Lane in Germantown- they said they didn't have space but I already had the dolly in a return space. They sent me to another Uhaul 6 miles away.

The night check-in is a big pain in the butt. There must be a better way.

Such an easy moving experience!

Great customer service - couldn't ask for better