U-Haul of Agoura

5638 reviews

28650 Canwood St   Agoura Hills, CA 91301
(Just off 101 Frwy on Canwood between Kanan & Chesebro off ramps)

(818) 889-2353

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Best experience yet!

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

REX C. 
Rating:
3.0

Trying to check in on your website was the WORST. You should have told me to allow some extra time and appropriate lighting to take pictures of my face and my drivers license for uploading. Also, the “acceptable additional documentation” for proving identity is a joke. My passport is expired (pandemic, remember?) I don't have a lease agreement because I OWN MY HOME. Fortunately I had contact information for a trusted person available, but really, what kind of insurance is that for you, anyway? I didn't like that I had to share my location with you on my phone because I have location sharing off and I had to dig through some menus to find out how to share it with you. The vehicle was very nice, the on-site staff was fine, but if you want to encourage people to check-in via your website you need to at least tell them what that check-in will entail.

Colleen K. 
Rating:
4.0

Dealt with/interacted with 5 employees here overall - they were all very nice & friendly - except for one lady sitting behind the desk & completely ignoring that I'm standing directly in front of her waiting to be attended to. A bit of incompetence on another 2 employees... one called me twice to ensure that I'd be returning the truck on time... when I'd turned it on the night before!

hooman L. 
Rating:
5.0

Customer did not leave a comment.

BAHRAM S. 
Rating:
5.0

Always a great experience.

BRYAN L. 
Rating:
5.0

Nice and friendly staff!

Paul T. 
Rating:
5.0

Very friendly service ...

LEE J. 
Rating:
5.0

The person that helped me rent the truck was incredible and very helpful!

Kim M. 
Rating:
5.0

Friendly service

JORGE R. 
Rating:
4.0

Everything was good but I feel like the requirements of the gas tank could've been explained. I was under the impression either I make sure the gas gauge is returned the same as I got it or I pay the price per gallon. So I put some gas in and still had to pay for the miles I drove.

Thomas C. 
Rating:
5.0

Very nice customer service and had a truck ready the next day.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

Customer did not leave a comment.

BAHRAM S. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
4.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

Isagani D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Great experience. Won't hesitate to rent again when I need to move large items.

Christine F. 
Rating:
5.0

I have used this location since 1992 the year I moved LA!

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

Jessica Marie D. 
Rating:
4.0

Customer did not leave a comment.

LORENZO L. 
Rating:
3.0

Customer did not leave a comment.

Tamara L. 
Rating:
5.0

Fuel gauge was below the level indicated on the document, and I wasn't able to submit an update picture due to website freezing.

YEVGENIY A. 
Rating:
5.0

Great experience, great ride. We will be renting again! Thanks!

Craig T. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO P. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The online check in did not work well. Staff at the location was great.

Howard L. 
Rating:
4.0

I ordered the insurance on the van. But the manager was kind of short and rude. He mentioned that he loves when people don't buy insurance as it's a easy 600 dollars to charge people when they return it. Seems very shady

BRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

YESVANT K. 
Rating:
5.0

Customer did not leave a comment.

Deborah V. 
Rating:
4.0

Customer did not leave a comment.

ABDULLAH A. 
Rating:
4.0

Well I Never have issues at this location . However on Christmas Eve at 12 noon there was one person working & we all waited over 30 minutes to be waited on .

CATHERINE J. 
Rating:
5.0

Everything was just fine.

THEODORE F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
5.0

Great service, wonderful employees and excellent manager.

Harry H. 
Rating:
4.0

All good

LAWRENCE N. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

RAMIN F. 
Rating:
2.0

Our reservation was confirmed for 10am. No one called us to tell us it changed to 11:15am, then no one called to tell us it was delayed further. When we called to check on the status we could not get through after 5 tries. We just showed up and hoped our truck was ready. There was a line of 4 people with no one at the counter when we showed up and when someone did show up the his mask was below his nose.

Morgan R. 
Rating:
5.0

The attendant who helped me was extremely helpful and knowledgeable. He is a good representation of a well run organization! Please let him know. Thank you!

Charles C. 
Rating:
3.0

Personnel at location are under staffed

RUSSELL A. 
Rating:
5.0

Rented a motor bike trailer, couldn't be better.

IAN C. 
Rating:
5.0

There seems to be a shortage of pick up trucks. It me 5 days to reserve one online.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Service was fast and efficient. There was no wait time. In the past it was a chore to rent from this location. Things have improved greatly.

RANDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

dale M. 
Rating:
5.0

Customer did not leave a comment.

abby B. 
Rating:
3.0

I had origanlly placed my rental with a location in Newbury Park. When I went to pick it up they had stated that we didn't have a reservation at that location. I come to find out that it was changed to this location without notification. I was also frustrated at the online check in and that when I did it, it still did not work and had to check in agian at the location.

Gabriel O. 
Rating:
2.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

All employees were friendly and professional.. I have been renting equipment from this location for years and there has been an amazing improvement in quality of service . Well done!

barry F. 
Rating:
5.0

Very efficient when picking up the truck. Staff was friendly

DARRYL P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Quick, safe and friendly. I can't complain.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Thanks you for let me Rent your trucks.

Carmen G. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
1.0

Did not have truck I ordered online. Did not have dollies I ordered online. Double charged for equipment used. Promised discount for issues but then did not follow thru when truck and equipment were returned. Worst experience since the last time I rented from u-haul. Will not rent again.

BRAXTON Y. 
Rating:
4.0

Wash the vehicle. Also, the online 24/7 rental took longer than it would have to go into the office....which I had to do to wait for my key anyway

ian S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Mikis K. 
Rating:
5.0

Great value. Thank you

RADU I. 
Rating:
4.0

Customer did not leave a comment.

jason K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Amazing service 😊

LORING C. 
Rating:
5.0

All was good, Lopez did a great job.

Pat W. 
Rating:
1.0

Very slow moving "lazy" employee Did not the computer either. I rented only an appliance dolly, seems simple enough. Nope a big deal, two guys trying to figure it out, charged $60.00 on my card, then refunded it and tried again, 45 minutes later they got me checked out, no other customers either, I was the only one, one of your workers at the desk was slacking on the covid 19 mask too, had to remind him twice to leave it on

JAMES T. 
Rating:
1.0

Please call me as the mileage charge is WAY off

Lou B. 
Rating:
5.0

The location ran out of the moving blankets.

William K. 
Rating:
5.0

Customer did not leave a comment.

Kyle V. 
Rating:
4.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

Marco and his team were great. Helpful. Energetic. Made the rental ideal. I'll be back

Peter D. 
Rating:
5.0

The manager you have there is by far the best manager I have seen in a long time. He needs to be recognized.

GINES A. 
Rating:
5.0

Customer did not leave a comment.

BRETT C. 
Rating:
5.0

Greg was professional caring and knowledgeable

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
2.0

I rented Uhaul multiple times but this time it was nightmare .Initially i booked uhaul 26 foot .but right before 3 days they called me and notified it was not available and changed to 20 foot (i dont have a option) so i need to accept it. Initial pickup location was 1 mile Now they changed my pickup location 7 miles far away .There is no ride for me So i picked uber and went to the location to pick up the truck. After waiting 20 mins they told me the person who was supposed to drop truck at this location dropped 20 miles away . So now i need go there and pick my truck again. I need to use uber to go there and pick my truck .When i went to the location and finally picked my truck .They told appliance dolly which i requested is not available at that location .So i need to pick up at another location. Recently they are doing very bad job. They don't even plan basic truck availability .I am really upset with your service

KATAMDORA B. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Try to develop a way to rent vehicles without us having to go inside. You were correct that car insurance doesn't cover damage to larger vehicles. I wish I had believed you without needing to call my insurer. If you provided more detail on this, I might have believed you without feeling a need to verify it.

Steven L. 
Rating:
5.0

I was very satisfied with the service. The rental was ready on the time requested ready to go and the associates were very helpful.

MICHAEL G. 
Rating:
5.0

Carlos was very helpful and made it easy to reserve the trailer, and also dropping it off! Definitely coming back again the next time we need to rent Uhaul!

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

ghennadii F. 
Rating:
5.0

Only issue was the person who helped me need not wear a mask for most of the time.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Carla G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LEE D. 
Rating:
5.0

Great in all respects.

Roger P. 
Rating:
5.0

Easy drive up for drop off Quick process Staff member very polite

lorraine M. 
Rating:
5.0

Customer did not leave a comment.

NInalou R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
2.0

What seemed like the lead guy. Really bad attitude when I was trying to get a better understanding of all the charges on my bill.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

michael U. 
Rating:
5.0

Thank you.

PIERRE R. 
Rating:
4.0

Great truck, I only wish that the prices were a little better for long distance.

Richard B. 
Rating:
5.0

Great service for my U-Boxes.

dan t.  |  Overall Experience 
Rating:
5.0

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

dan t.  |  Overall Experience 
Rating:
5.0

I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

RICHARD L.  |  Overall Experience 
No reviews have been submitted for this location.

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