Customer Reviews for U-Haul of Alvernon Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Alvernon Heights

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Helene H. on

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Customer service was excellent. The after hours drop off was a little too dependent upon the app. It took me a long time to turn on location services just to confirm I was there. Weren't the pictures enough? I would have been very unhappy if I would have had to return the next day just because I couldn't use the app.

Annette H. on

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Awesome employees

Walter F. on

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Customer did not leave a comment.

O'Megalyn T. on

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Rob R. on

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These guys are awesome from the top down- very friendly, professional and helpful. Really strive to get your business and keep it. Rented from them 3 times now and will keep being a return customer.

DIANA N. on

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Would rent Uhaul truck when needed, Thank you for the free boxes that you guys keep. I will take all my boxes there for someone who needs them.

Jeremy B. on

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The manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.

James T. on

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No issues whatsoever with the service received from this location.

Cristian G. on

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Everything is perfect

scott K. on

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I had ordered from the Golf Links location and they were not friendly when I got there. I had a confirmation email too. They sent me to the other location where the equipment was, but it was out of the way. Neither place honored my online purchase of a trailer hitch and boxes. Here's a copy of the confirmation email they did not honor. U-Haul Logo My Account Your Order Is Confirmed Next Steps: Express Check-In Order #:29882307 Save time at the counter with Express On-Line Check-In, and experience Moving Made Easier™ on your own personal page at uhaul.com/orders. Try U-Haul Express Check-In Dear scott, This communication contains a summary of the order you placed on November 29, 2019 and information on what you can expect next. Additionally, we have set-up a free resource page just for you at uhaul.com, which provides helpful information on your move. Thank you for choosing U-Haul. Order Summary Rental Equipment Reservation #: 29882307 Preferred Pick Up Location: U-Haul Storage at Rincon 6755 E Golf Links Rd Tucson, AZ 85730 Pick Up Date: Friday, November 29, 2019 at 5:00 PM Drop Off Location: All Star Rental Inc 1644 S Tejon St Colorado Springs, CO 80905 Drop Off Date: Tuesday, December 03, 2019 Equipment: 6' x 12' Cargo Trailer U-Haul Moving Truck If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul.com. Note: The exact equipment you requested is not available at the location selected. You will be contacted by our regional office to discuss alternate options. Products Ordered Order #: A7D72C47 Order Total: $49.23 Name: scott kilbury Sipping Address: 3014 Springmeadow Dr, Colorado Springs, CO 80906 View Your Order Details Online

Sonia H. on

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Glenn S. on

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Martha M. on

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Bryan B. on

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Brian D. on

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john Y. on

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Great

Ronald P. on

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Not much that was one of the best experiences that I have had when renting a trailer. The staff was very professional, very kind and Made the experience very pleasurable.

john Y. on

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leslie B. on

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No issues, fast service

Gustavo C. on

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Could you look into extending mile coverage if you have to travel at least 200 miles before you pay per mileage. But I understand if you cant. Thank you for at least pondering the thought.

Ruth S. on

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Customer did not leave a comment.

Harvey A. on

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Keep up the great work.

brian K. on

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Very new looking facility, very pleasant staff.

John V. on

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Efficient to rent the truck and return it. Good information provided to make the rental go smoothly from start to finish.

Richard B. on

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I moved across the country and utilized this storage. It was great! Thank you, U-Haul!

Kevin S. on

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Kevin S. on

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This place was awesome

Keishla R. on

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Sorry i was late experience was great.

Ronald L. on

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Customer did not leave a comment.

Michael S. on

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Quick and straight-forward processing when returning the equipment. In and out in just a couple of minutes. Very professional.

Shelly G. on

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The gentleman who checked us in was extremely friendly and helpful with questions we had about the area.

Norma J. on

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I love it

Benny Eugene V. on

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Customer did not leave a comment.

Steven L. on

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Excellent service. Thank you.

Susan A. on

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Employees all respectful, clean store, clean storage, clean truck, accommodation for truck I reserved location didn't have but gave me the price of smaller truck. I will be a lifetime customer and refer all my friends. Thank you Uhaul.

Sean P. on

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Kyle was very helpful

Cathy W. on

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carlos J. on

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Great service! Staff keeps their words in all aspects

Gary C. on

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Gary Whipp was great to work with. Will use him again on our next move.

Leonard R. on

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Very polite and helpful employees.

STEPHEN B. on

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So. I go to drop-off 3 days early. After my pick-up experience, I check your app. The location is as planned. Oddly, there is no mention of open hours. So I Google to ensure they are open. I pull into the drop-off location and start the process. As I disconnected the trailer one of your people turns up and says I can not drop it there, they are full. We go inside to sort and I notice cameras on the drop-off location and 3 of your people hanging out. Seems someone could have met me before I finished disconnecting? So calls are made. I am supposed to receive a text. The rocket scientest behind the counter wants to see my phone just in case I don't know how to receive messages. I do. I check your app. No address change. We wait another 10 minutes and finally the app updates. Another inconvenient location all the way across town. At this location no one even meets me. The is an arrow pointing back OUT of the parking lot for returns. I do some laps and there is no obvious place to leave the trailer. I park next to a truck, drop it and take the pictures following the procedure in your app, so I presume it has been successfully returned. NOW. Two interactions with UHaul. Both not just bad, which they were, not just that waste my time, which they did (see the note in the pick-up comments), but that demonstrate your apparent contempt for your customers. So now I need to rent a storage locker. Guess how likely UHaul will be receiving that business?

Lisa M. on

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They were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Thank you

Jeff D. on

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This place was great! Everyone was nice and went beyond helpful. Good people.

Frank B. on

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Work people were very helpful. The facility is clean.

WILLIAM GILBERT B. on

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The facility was safe and secure. Great place to store my furniture.

gary p. on

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Requeted a climate control but aasigned a non climate unit.

EARBY R. on

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Service was amazing!!

Vipul K. on

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The staff was friendly and helpful.

Paul S. on

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Staff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk

Shaina D. on

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Great customer service!!!

Michael K. on

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There is riff raff that hang around the units sometimes.

GLENN D. on

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Staff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.

Michelle S. on

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U haul was great. I will definitely return for services in the future if needed!!!

sam H. on

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Love the staff , very helpful

sam H. on

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Love the service like family

mary a. on

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Great facility ! Wonderful service I recommend it!

Peter S. on

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Very helpful customer service

KATHLEEN P. on

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Nice facility - still new but kept up over the past year. Thank you.

Angel P. on

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These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

frank c. on

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Keep doing what you’re doing!

Juliet C. on

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Walker was great! If he’s not a manager, he should be!

mary a. on

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Great service and friendly employees

John V. on

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All the reps were friendly and helpful.

Nancy E. on

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Great...friendly people, nice facility!

Gina M. on

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Easy and quick

Devyn B. on

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Kyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He’s a true asset.

Deana F. on

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Very helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.

Holly E. on

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Great customer service!

Sandra L. on

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Kyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Would recommend to anyone.

MELANIE D. on

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Concerned about people and their dogs living in units.

steve t. on

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Kyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.

Becky G. on

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Walker was very helpful with all the information I needed. Thank you.

Lita R. on

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Kyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!

Keionte W. on

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Very professional and clean. The free use of carts is also a bonus.

Wayne B. on

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Every staff person I encountered was friendly and helpful.

Thomas J. on

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My only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.

Alex A. on

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All staff is great!

Hong Z. on

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good

ELAINE L. on

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Great location

Kelley g. on

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Great customer service

Steven J. on

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Very friendly and helpful

patricia f. on

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Great place

karla a. on

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great customer service!

Maureen S. on

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Move out employee very helpful and polite. Excellent customer service

Vicki B. on

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Clean, friendly employees

Jacklin W. on

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Good customer service

paula B. on

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Tony was very nice, professional and he answered all my questions.

GLENN D. on

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Staff was very friendly and professional. Would definitely use Uhaul trucks and storage again.

Dwayne S. on

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Very friendly service!

arthur j. on

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Great staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.

Alvaro S. on

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Staff was awesome

Lupe O. on

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Your staff were always helpful and courteous

Shanti M. on

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very helpful

Orest M. on

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Completely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again

Elzy G. on

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All the employees where professional, attentive and courteous. The facilities were very clean and newer.

MARKEISIA V. on

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Uhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.

Martin L. on

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The employees were very helpful, friendly and courteous.

pamala b. on

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This facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.

Rosa O. on

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Good facility overall. Access hours worked well.

Steven M. on

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Big smiles and friendly warm service. Great Job

sabrina a. on

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Very friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!

Shanley T. on

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Loved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff

Thomas S. on

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nerissa u. on

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Staff very professional and helpful!

Thea Katrina P. on

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Great service!

Teresa L. on

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Very Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.

Ralph S. on

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Super friendly, excellant rates!! Generally very informative, really good experience.

Michelle n. on

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Walker was very pleasant and helpful great customer service .

Bonita G. on

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no comments

Alex A. on

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Manager Jayson was super helpful, knowledgeable, and had great customer service.

Michael B. on

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easy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good

Carlos K. on

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The staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service

LInda H. on

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The facility was always clean and well maintained. The employees who I have interacted with were always very friendly.

daniel G. on

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Staff was always helpful