Customer Reviews for U-Haul of Arlington Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Arlington Heights

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Maya A.
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Customer did not leave a comment.

Martin L.
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Prompt, courteous and professional. Nice job!

Rich S.
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Customer did not leave a comment.

Tracy W.
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Nothing They were very nice to work with.

RAJKUMAR S.
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Can provide little guidance about the u-haul vehicle to new customer.. So that they will feel easy to access Uhaul.

Princess H.
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Scott and his crew (can't remember the name) are the BEST in town for their extraordinary customer care experience! Even if we have other much closer locations of Uhaul around my area, I had to stick to this particular location because their attitude, sense of humor and hard work tells it all. Keep it up guys! These team deserves a great compensation and praise!!! I would highly recommend this place for anyone who needs all the services they provide.

Aleksey M.
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Fabulous, very fabulous. Thank you, Chicago.

Ryan A.
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Customer did not leave a comment.

Henry K.
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Well-organized. They had everything I needed and it was easy to get on the road quickly. Courteous and helpful staff. Online registration made check-in efficient.

JEFF B.
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Customer did not leave a comment.

Matthew B.
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Thomas D.
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The truck was clean and well maintained. The staff was friendly and helpful. I will use this location whenever I need a truck. Thank you!

John G.
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Customer did not leave a comment.

Ann H.
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John at the service desk was welcoming and super efficient. I have rented before so I was in your system. It was a quick process. Van was clean and easy to drive. I used the key drop to return van and John made sure I knew to lock all doors. Great experience!!

David C.
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Customer did not leave a comment.

TIMOTHY M.
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I had to purchase a 4-pin adapter. They should have a loaner/rental.

Mike U.
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20 ft truck cabin doors would not close properly. They need service immediately for safety.

Pamela M.
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ADAM L.
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Connor G.
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The drop off location was not a drop off anymore. We had to call the support line, which was extremely helpful, to find the next possible drop off.

Chad V.
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Heather D.
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I was emailed to pick the truck up in DesPlaines but when I arrived via Uber I was told that I was supposed to pick up in Arlington Heights. I looked at my email, the notification was sent 15 minutes before my pick up time, while I was in transit. I also received a text almost 2 hours after the pick up. I ended up having to take another Uber to the alternate location when no one at the first location would give me a ride. I’m rating the DesPlaines pick up location as poor due to the clerk’s flippant attitude and the lack of timely notification from U-Haul

bernard P.
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Mark D.
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Ellen A.
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Should have been plowed and de iced.

Matthew Z.
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Yoshitaka H.
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Tuvshinbat O.
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Eric D.
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Truck we rented passenger door had to be slammed Numerous times in order to latch. On line we rented a cargo van which allowed me to reserve it as a one way from Arlington Hts IL to Washington DC Day of called before picking up to make sure all was ready- only to be told couldn’t have a cargo van one way. Not sure why system allowed to do so and sent me a reservation code 20534570- not sure if location issue or corporate. Not overly happy needed to pay more fuel to drive truck rather than a cargo van. Would have shopped around if known I wouldn’t have been given a van.

steve H.
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Customer did not leave a comment.

ExactTool E.
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Staff very nice and professional.

Jeff B.
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The lower door strip had a black tar on it. The tar was along the whole bottom. Did note notice until we were unloading a saw bags had black tar on! Can send a photo if needed. any thing in contact with the door opening and hitting the black rubber strip had some black tar on.

Brad C.
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Ruth H.
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Frank V.
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Stephen A.
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Great overall

Lisa A.
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Jessica N.
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Russ G.
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Andrew E.
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Jason P.
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Milin B.
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Frank V.
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Chuck Q.
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Nothing... you guys are a first class operation. Thank you!

Karl E.
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Customer did not leave a comment.

NEIL L.
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I rented from the GM in the morning, and I returned the item to Tom Sovcik - that's the name on my receipt, anyway. I was very impressed with their friendly attitude. They were both courteous and seemed interested that what I rented had helped me. I would recomment this location to anyone.

Frederick L.
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Arthur W.
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Erwin U.
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Friendly, helpful service from my local uhaul. I’ll definitely be using them again in the near future. I used to drive 30 minutes away to a different location I trusted, but I took a chance on the Arlington heights location and was pleasantly surprised.

MARK M.
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Customer did not leave a comment.

FRANCIS Z.
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The side door is broken and would not close fully. Also, they would not let me take the truck to fill up with gas. They charged me almost $4.25 a gallon for gas. I told the guy it is $2.25 a gallon. He said they have pay a service to come and fill them up. I was a little upset with that

WALTER M.
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ok to use any taime

Kurt S.
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Andy C.
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help with parking trailer

Jeremy B.
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John M.
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Noreen F.
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A little more room to park our cars would be welcome. There is only room for a few.

Erik H.
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jose M.
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dan P.
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Raven J.
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I don’t have an issue with this location as much as I do with my entire poor experience with uhaul. I had to go to 3 different locations and waste my time and gas. I was promised that I was gonna be able to use my brothers discount only to be told at the location that they wouldn’t honor it. It was an overall terrible experience and I don’t think I’ll ever rent In the future

SLAWOMIR Z.
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WALTER M.
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Charles G.
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I have no complaints. The staff is friendly and thoroughly explained everything I needed to know.

Courtney D.
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mark S.
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We’ve used this location many times and we highly recommend

NICHOLAS J.
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The person who assisted me (branch manager I believe) was incredibly courteous and professional. Great experience. Wasn't my first time at Uhaul of Arlington Heights and won't be my last. However, the parking lot could use repaving.

Steven M.
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Customer did not leave a comment.

MICHAEL N.
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There’s really nothing more you can do to improve it . It was smooth and easy and quick . Everything was explained clearly . All good !!!!

Larry L.
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BRYAN B.
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The whole experience was what I had hoped for.

EDWARD L.
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I left a message with the manager and even stopped by and he never got back to me. I have rented froths location several times in the past. I was told I was going to be charged for one day and they charged me for 2. I contacted them via phone and topped by and left a message with the individual working. The manager never contacted me about my problem. Not a very good business practice if you want customers to keep coming back. Edward Lancioni

Robin N.
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Scott and his team are very friendly and professional!!

Thomas L.
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Michael S.
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John D.
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Greg S.
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Anthony C.
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amy B.
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excellent all around! Thanks so much!

Kathleen M.
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This is the best location to rent a Uhaul. Scott runs an efficient and professional store and we trust him and the trucks he has available.

DANIEL H.
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Robert F.
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Heidemarie T.
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Michael S.
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Robert D.
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I used the U-Haul app to pick up truck. It was very time consuming. It's not worth the time it takes. When I rent next time, I will go inside and work with an agent.

Hildi G.
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When I returned the truck and trailer, the store employee in Arlington Heights told me to just drop the keys in the drop box. Employee failed to instruct me to take images of fuel level and mileage, and that I had to do this online. It caused me a great deal of stress once I realized my return wasn't done properly. Thankfully, manager Scott took care of everything for me in the morning.

DAVE A.
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Very courteous and and helpful.

michael C.
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This location always does a good job

Sharon L.
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Customer did not leave a comment.

Ann F.
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My whole experience with U-Haul has been great!

Thomas D.
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Customer did not leave a comment.

joyce A.
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Excellent customer service from Scott. He exceeded our expectations!

Vasanth V.
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Joven C.
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Frank A.
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Steve N.
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I have used this location many times its my go to for u haul rental need they are great thank you

Debbie K.
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Michael N.
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Thomas did a great job with check-out and check-in. I wish everyone I dealt with during the moving process was as friendly! I will always come back here in the future.

STEVEN A.
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Customer did not leave a comment.

Martin L.
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No reviews have been submitted for this location.

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