Customer Reviews for U-Haul of Arlington Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Arlington Heights

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JAMES R.
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Nice job Easy to deal with Keep doing what u doin

Sen V.
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Great service!!!

Victor L.
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Thomas J.
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Felix M.
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Quick Easy but most important friendly and thoughtful. Would use it again without a doubt. .

Thomas S.
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Great customer service!

John L.
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Kijae J.
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William R.
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christopher M.
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KELLY A.
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Scottie was very friendly and helpful

Thomas D.
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William B.
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Kyle S.
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Dean G.
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Nothing

anas D.
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steve L.
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Michael B.
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Great service

Zandra M.
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john T.
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MICHAEL P.
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Sen V.
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great service!

Jennifer A.
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Thomas was awesome! So helpful and great customer service, will definitely come back the next time we need a truck.

Eui S.
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BRADLEYJ M.
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Raymond W.
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James M.
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Donny R.
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This is the fifth time renting from this location in 2 months and I'm very pleased. Fantastic customer service.

Melissa W.
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Online check in did not work once I tried to upload my DL. Guys at this location were personable and knowledgeable.

Wayne G.
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Victor L.
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The general manager who helped me was excellent.

Joel B.
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George K.
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Very smooth

Jack H.
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Vito F.
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Chris C.
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mark K.
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Easy process. Employees were cordial, pleasant and professional!

Brian K.
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The agent I worked with was very helpful and very friendly. Unfortunately he said the owner tried to contact me about the cancellation of my reservation. The agent made sure I was taken care of.

Tyrone M.
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William R.
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Samantha R.
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The employee who was helping us was not wearing a mask. In a time when everything should be clean and sanitary, wearing a mask should be a must. He continued to keep the mask off when coming out from behind the plexiglass and when moving our vehicle. Very disappointing.

TIFFANY B.
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Faraaz F.
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Awesome place! Truck worked well and was super clean.

Richard R.
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fix your driveway.....too many pot holes.

Rakesh Chowdary M.
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The audio and usb connection option is not available in the uhaul. I hope they will upgrade at-least few of trucks soon with latest options.

Chuck Q.
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Wendy M.
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Ashley B.
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Phillip P.
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Nothing. Everything was great from pickup to return.

RUDOLPH C.
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David M.
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Kathryn M.
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Nicholas R.
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They forgot the other rentals i had ordered like the dolly but after calling i was able to go back in a get one. Sort of a hassle but ok

James K.
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Seung Ok A.
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Jaime R.
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John M.
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Richard S.
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Be less aggressive up selling, insurance in particular.

viacheslav A.
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Victor S.
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Everything was great

Julie B.
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Ronald K.
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Just keep doing what they do. Very pleasant and efficient.

Andrew S.
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The crew there is top notch!

alex B.
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Joe R.
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U-Haul charges for every little thing that customers need to make a successful move. You should have a package deal.

EDUARDO E.
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Kathleen S.
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I messed up on the time reserving online. Instead of picking 12 pm I accidentally picked 12 am. The gentleman were kind and helpful by correcting my reservation in a quick and efficient manner

Chris H.
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Nothing! Very satisfied!

Jeffrey C.
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Stephen M.
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Steven P.
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I received good, friendly service.

Donald R.
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Everything was smooth. Customer service was excellent!

Sung K.
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Deborah W.
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Right away there for me. Fast. Friendly. Efficient

Sachin B.
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barbara N.
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Elizabeth K.
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Amazing Customer service. Great experience first time using Uhaul. I will be back

Vince S.
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Dwayne A.
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I forgot about paying the toll on the tollway. I have a transponder for my personal vehicles so normally don't give it a second thought. It was a royal pain in the butt to pay later on the Illinois Tollway website. Any helpful suggestions ahead of time to avoid this situation next time would be appreciated.

Timothy H.
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Both Scott and John need some customer service help. They by far were two if the mist unpleasant individuals to work with.

Andrew S.
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Nothing, just keep on being friendly, professional, and efficient.

Robert D.
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I had an awesome experience. The gentleman was really nice and friendly, and helped us out with everything we needed. Thank you again for great service.

Leo B.
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James G.
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The staff was friendly and spot on!

Apostolos G.
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Extremely courteous. People on phone recommended options to best fit my budget rental. I would definitely recommend and use them again. Simplified checkout at end. No upfront hidden fees like competitor E.

RICHARD C.
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John S.
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bryan M.
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I can't think of anything to improve my next visit it was over all A good experience

Henrick Z.
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On line check-in wasted time, still needed to manually check in. Reserved blankets but location was out of stock. Running lights on trailer not working. Personnel were helpful and understanding but it seems that UHaul Corp needs a major shakeup to get internal systems (e.g. IT dept) and customer service up to a more acceptable standard before the company name looses reputation and doesn't carry the business forward. Customers will catch on.

Richard W.
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Karl J.
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Steven R.
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Noreen F.
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We reserved a trailer online. We were told to go to a window tinting business in Des Plaines, IL, 25 miles away to pick it up. This business has no connections to uhaul and the employee was extremely rude about it. We drove back to our preferred location, another 25 miles, where we should have picked up our rental in the first place. He immediately hooked us up with a trailer and we were still able to leave on time. Never will we reserve online again.

Kwaja Syedabbas P.
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Customer did not leave a comment.

Larry B.
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cindy L.
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All good; easy in and easy out. Everything worked great.

Michael V.
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Jim S.
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peter P.
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John R.
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No reviews have been submitted for this location.

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