Customer Reviews for U-Haul of Arlington Heights

3,575 reviews

2400 E Rand Rd   Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

(847) 392-1450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 392-1450

2400 E Rand Rd
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I'm truly impressed with Uhaul, Uhaul is a highly efficient business...

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Easy to get a truck. Employees were very helpful and courteous

Peter H. 
Rating:
3.0

Staff was great - did not get the gentleman's name but he was very helpful. The parking lot was a hot mess.

Teresa O. 
Rating:
5.0

Friendly and professional

Annie A. 
Rating:
5.0

Scottie, was very helpful. I live immediately across the street. I needed help opening the truck door and putting a boxed vacuum in my car. Scottie, promptly offered to drive me to car and also helped with the mini move. He deserves to be Employee of the Year!

Hope T. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Second time we rented from this location.

Steve S. 
Rating:
4.0

It was closed and i have dropped the keys in the drop box

Hafez Q. 
Rating:
5.0

Time to change for newer trucks.

ZINOVIY Z. 
Rating:
4.0

This location was quite busy on Sunday morning. More than one employee would be beneficial during busy times

Molly T. 
Rating:
5.0

Scottie is very efficient, helpful and friendly. He knows the equipment well and gets things done in very short time without any stress

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

I can't think of anything to improve the process, thank you!

Ariel C. 
Rating:
5.0

Perfect service and my wish to have more trucks with low mileage.

ZINOVIY Z. 
Rating:
5.0

Staff is very knowledgeable and helpful

Jim P. 
Rating:
5.0

We love going to this location for our rental truck or equipment or supplies. The staff are very professional and courteous. Thomas and his teammate (didn't cath his ID name tag, both are well versed in what they do for their customers. Exceptional customer care!!!

JESUS H. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Competent, courteous, and knowledgeable. This U-Haul dealership is easily one of the best I have encountered. I have already referred them to our neighbors.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
3.0

Customer did not leave a comment.

Vickie E. 
Rating:
5.0

Customer did not leave a comment.

Teddy F. 
Rating:
5.0

There a lot of vehicles available

Rebecca H. 
Rating:
5.0

Everything went great.

dave W. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Uhaul should be proud to have employees like Scott, Tamash,JJames .

ZINOVIY Z. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

CARMELO G. 
Rating:
5.0

Great experience

Lourdes C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

Have rented from here several times.

David C. 
Rating:
3.0

windshield was not washed and had bugs all over it

James S. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO A. 
Rating:
5.0

The only worker there was the best long wait. Need more workers!

James C. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

Great experience

laudes C. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Nestor O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everyone at the facility was great to deal with and very helpful. Moving is hard so when you are dealing with nice people it makes the whole process so much better.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Well done

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Great customer service, reasonable fees.. Truck is gas hungry, but that's not an issue..

Richard S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Very good customer service

lifeway M. 
Rating:
3.0

I still have not received a receipt

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Nothing against the location. But the online check in is awful. It's very slow, buggy and takes a lot of time. Submitting drivers license was glitchy, it then asked for additional verification which made no sense. Waited 10 minutes for approval, finally gave up on the online check in and went inside. Asking for driver's license and that information could have been asked for in advance.

John S. 
Rating:
4.0

Professional

Grzegorz B. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Rahul K. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

I have been using this U-Haul location since we moved in 3 years ago. They are super polite and extremely helpful. I recommend this location to anyone looking to rent.

FRANCISCO A. 
Rating:
4.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

jerry B. 
Rating:
5.0

Customer did not leave a comment.

Myron S. 
Rating:
1.0

Uhaul associate was extremely rude, the truck passenger door didn't Even close all the way, I mean I've used uhaul before but this is definitely the last time.

Marcos R. 
Rating:
4.0

Customer did not leave a comment.

Edwin V. 
Rating:
5.0

Scott provides consistent stellar service. The transactions are seamless, prompt, and friendly. He is a true asset to U-Haul! A great role model in customer service.

Heathyr D. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Hassle-free, fast and affordable service. I recommend anyone in need to rent a car. Thank you for the kind service and the possibility of booking a car.

Alicja S. 
Rating:
4.0

Manager that was working the afternoon on Saturday April 16 was extremely helpful

harry B. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Will always use this location. Have rented several times and have had two hitches installed. Reliable, pleasant people.

Jennifer W. 
Rating:
5.0

BEST UHAUL EVER!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Service was outstanding. The cargo van was new and impressive. Employees were friendly and helpful. Only one suggestion...remove black metal barrier between driver and back of Cargo van area. It was very challenging to use rear view mirror due to this barrier. Experience was excellent. Super efficient! I will be back to this UHaul rental store. Thank you!

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

Prabhu P. 
Rating:
5.0

Great experience, nice and easy! Employee's were great!

Jennifer M. 
Rating:
5.0

Nothing.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

diane T. 
Rating:
5.0

Customer did not leave a comment.

Rebek P. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Great vehicle, excellent service, highly recommended!

James T. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

First time using U-Haul, good service

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Hope T. 
Rating:
4.0

Customer did not leave a comment.

Avery K. 
Rating:
4.0

The entrance was a confusing to me....

Rae-Myra H. 
Rating:
5.0

Tom (of Ted?) helped us tremendously as we had trouble hitching the trailer up due to excessive rust. He worked on it until it worked. We appreciate this so much!

eleanor W. 
Rating:
5.0

All the staff were friendly, efficient and helpful. Van I rented was brand new and clean. Thanks for a smooth day.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
4.0

The app didnt work for.the "pick up my truck option"

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Hong L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

All good at this location. The owner's kind assistance prior to choosing U-Haul was an important factor in deciding to use your company after we evaluated other options to move these heirloom pieces of furniture

Ronald M. 
No reviews have been submitted for this location.

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