Customer Reviews for U-Haul of Bethlehem

4056 reviews

1415 Stefko Blvd   Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

(610) 868-6007

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 868-6007

1415 Stefko Blvd
Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This company is a rip off. I rented a truck for 2 hours and was charged almost $100 for a $40 truck never again.

TIESHA P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

The person who helped me is AWESOME! Very helpful and nice. I will definitely rent again from this location!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEDANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

ERYN F. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
2.0

I said that I needed a vehicle and a ramp to transport a motorcycle. I was told the only vehicle was a 15' truck. The ramp was too narrow to safely load a motorcycle and the vehicle lacked the sufficient hardpoint to tie it down. I wound up not using it. Surely you can supply ramps that attach to your vans.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

The guy (wish I caught his name but he worked on 07/16/2021 and it was at 7:00am) was so kind. Prior to us, there was an issue with the credit card machine and some kind of glitch with the customer before me, the U-Haul guy contained himself positively and still had a smile.

MICHELLE R. 
Rating:
5.0

Great staffing..

MICHELLE U. 
Rating:
5.0

Customer did not leave a comment.

STACEY E. 
Rating:
4.0

None

A ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn H. 
Rating:
4.0

when i reserved online, i requested a hand truck and blankets. the facility did not have them available. This meant going to another facility in Allentown to get the items needed. the online platform should of been able to advise if these items would be there before allowing the reservation to be completed. it would of saved us the hassle of having to go to another pick up location.

MARIA D. 
Rating:
5.0

The best location for rent i love

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

I prefer to deal with a live person rather than receiving a code to access rental that may or may not work as previously experienced twice. Angelo is always courteous and helpful.

ANTONIA F. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

The people were fine. You changed the location ofy pickup without notifying me, then also changed the time of my truck pickup without notification. This made my move incredibly stressful and I will do everything in my power to never use U-Haul again.

Austin H. 
Rating:
3.0

When I picked up the first of 2 rentals on 6-30 the person was rude and unprofessional. The second truck I picked up on 7-2 was not cleaned, there were wet moldy blankets from the previous renters in it and the hand truck was laying unhooked loose, the trucks check engine light was on and the drivers side door wouldn't stay closed and even popped open on my driving down the road

MICHAEL T. 
Rating:
5.0

Manager was accommodating and helpful.

LILLIAN N. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
3.0

Please see e-mail dated 6/29/2021 (copy below, cold not attach pictures. Please refer to e-mail:: Reference is made to the above contract and the attached photos. I rented this truck with the intention of a 1 day move. After picking up the truck I drove approximately 20 miles before the service tire light came on. I was also having an issue with steering, the front end would shimmy if I tried to drive over 40mph and when cornering. I stopped for service advice at another Uhaul dealer on route to my destination assuming they could help. The service tech added air to the rear tire and sent me on my way. That was just the beginning. As we picked up the first load, and started to drive, we could not go over 30mph before the truck felt unsafe. This caused us to return to our house and unload weight for safety thus requiring multiple trips adding mileage and time. I tried to call the Uhaul number numerous times a day every day only to get a recording telling me someone would be right with me. I held for almost an hour each time. While driving through the night, trying to make up time, we stopped to adjust the load after one extremely unnerving shimmying event. The headlights were on auto, which means they should go out when the keys leave the vehicle. The load adjustment took longer than expected and the battery died from using the light in the back of the truck. When we called Uhaul roadside assistance they said they would get someone to help and they would call us back to confirm service was on the way. This was at 1:00AM. We waited on a dark road at night for over an hour waiting for Uhaul's return call which never came. Not sure if service was on the way, we decided to call Uhaul back. Only then were we informed that due to our desolate location and time of day no service was available. We were forced to flag down cars at 2:00AM, many of which passed us by. Imagine flagging down random cars at 2am on a dark desolate road...our reality was the beginning of every slasher movie ever. The additional days and miles are due to your unmaintained vehicle. It is absolutely shameful that you would put your customers in such dangerous situations. Uhaul needs to do something to make this right or I will be in contact with my lawyer to see what our rights are. We have pictures documenting the bad tires, a record of the call into Uhaul assistance, and 2 police municipalities that were kind enough to stop when we were having issues prior to this event. -- Lonnie Ball 484 656 6700 This e-mail is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. To do so could violate state and Federal privacy lawsa. Thank you for your cooperation. 5 Attachments

Lonnie B. 
Rating:
3.0

Rented a Trailer to transport a car and only had one working strap and i had to stop multiple times to tighten it because it kept getting loose. Not safe at all

ANDERSON D. 
Rating:
5.0

Customer service gentleman was helpful .

LILLIAN N. 
Rating:
4.0

The mobile pickup & dropoff was a very user friendly. The directions were easy to follow and I had no issues throughout the day with the truck.

Sarah G. 
Rating:
5.0

Very convenient location. Friendly staff!

Susan A. 
Rating:
5.0

Needed a utility dolly, just wasn't available at this location. Otherwise it was a top notch experience.

PATRICK G. 
Rating:
5.0

keep up the the good customer experience.

carey B. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Quick service. In and out in minutes. Friendly staff! No Bullshit, just the way I like it! 5 stars!

DANIEL H. 
Rating:
2.0

Truck was dirty for the second time after specifically requesting a clean truck. Mechanically I believe everything was OK otherwise.

Stephanie B. 
Rating:
5.0

The General Manager was super helpful, very appreciative.

Andrew R. 
Rating:
5.0

Used them twice back to back weekends and the service was exceptional each time. Thank you. When moving, there is a lot to think about. When the truck rental is smooth and seamless, it lessens the stress overall.

Ryan A. 
Rating:
5.0

Very friendly staff.

TERRENCE M. 
Rating:
5.0

Everything worked great. Thanks!!!

BRUCE H. 
Rating:
4.0

The truck had no dollies which they said it was in there. So I had to go out to rent. But was very courteous and helpful when we needed to extend due to all the rain.

LUGENE C. 
Rating:
5.0

Everything was outstanding across the board from the physical interaction with staff, the vehicle, the price and the online check in check out.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Customer did not leave a comment.

Ian N. 
Rating:
5.0

no problems; quick courteous service

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

All went well

GLENN W. 
Rating:
4.0

Customer did not leave a comment.

WHITNEY P. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

The sales person was outstanding. So nice.

Nancy R. 
Rating:
5.0

Liked the ease of checking in via my phone but the line was long so I still had to wait 15 minutes for the key.

Ellyn S. 
Rating:
1.0

Customer did not leave a comment.

SANTOSH L. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

NOTHING TO IMPROVE....ANGEL IS ALWAYS COURTEOUS AND HELPFUL.

NINO Z. 
Rating:
5.0

Customer did not leave a comment.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

ADA W. 
Rating:
3.0

--transmission on my rental did not sound well but seemed to improve with driving. But I would definitely check it out... --I needed to sweep the cargo area before use

Seth M. 
Rating:
2.0

Online reservation is crap. I ordered a furniture dolly & moving blankets that were not available at this location. Nobody called to tell me. Not cool. The man in the Uhal was great, if it wasn't for him your rating would be ZERO.

Susan Y. 
Rating:
3.0

Has to tell the associate let's go and check the truck out before I left with it. Associate seemed to be bothered by me asking U took pictures of the truck in case of issues. No visible signs of where to park the truck when I returned it but. Angel was sure to tell me about when I returned it. The only reason I would recommend this place is because of plenty of equipment. Other than that service is slow and to be honest not very friendly

Allen L. 
Rating:
3.0

The tailgate on the pickup truck I rented was out of the track and would not open. Unfortunately, I was already out on the road and didn't realize the problem until I went to unload my yard waste at the recycling center. The truck was also dirty when I picked it up. Not a great experience overall.

SCOTT T. 
Rating:
5.0

Called the local location after placing two separate 24 hour consecutive online orders and the woman who answered consolidated those orders immediately and without question. Ran this 5x8, well used cargo trailer behind a Jeep Grand Cherokee 4x4 fully loaded up and down mountains to recover contents from 1 BR college apartment without issue. I didn't even have to back-up the trailer upon return; "Angel" unhooked it on a pull-through lane and sent me on my way.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Kimbra M. 
Rating:
5.0

Nothing

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

NOEL L. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

VINCENZO B. 
Rating:
4.0

Get better or newer trucks.

YVETTE R. 
Rating:
1.0

Customer did not leave a comment.

Cain C. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Truck had a low tire on the front..the employee who was there when I returned the truck was a total jerk! He was nasty to me! I'm writing a letter to his boss...

GINA F. 
Rating:
5.0

Smooth experience.

Andy B. 
Rating:
3.0

The 15' truck I received was very dirty on the inside. Definitely no Covid precautions maintained. The windshield wiper on the drivers side was halfway off and I drove thru some bad rain. Extremely unsafe!!!!

HOLLY M. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
3.0

Customer did not leave a comment.

CARLOS M. 
Rating:
3.0

The rear cargo door is difficult to close. When it goes fully open the latch is locked in place and you have to climb into the cargo area and manually manipulate the latch and catch mechanism to free it so it can come down. I believe this risks injuring your fingers in the process. I was able to be it successfully.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

CODY R. 
Rating:
4.0

The counter people working should be more aware who is next on the line and not wait to ask after finishing with a customer when all that time waiting a counter person was available all along.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

KARINA L. 
Rating:
5.0

I wanted to rent a hand truck but none were offered here. Other than that, everything was great.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Christie K. 
Rating:
5.0

This is a good location. Staff are friendly, approachable, and most important knowledgeable on pricing and products sold.

Rodney G. 
Rating:
1.0

Customer did not leave a comment.

SHEREE L. 
Rating:
5.0

Suggestion- if only using for an hour or two, remove mileage charge. Only used truck for an hour to pick up a large purchase and paid over $62 . That's high for an hour.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

You guys made it extremely simple! Great service!

SANTIAGO M. 
Rating:
5.0

More staff

ALFRED C. 
Rating:
5.0

Always have great service and experience with this location!!!

DAMON H. 
Rating:
4.0

Customer did not leave a comment.

JASON Z. 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN O. 
Rating:
3.0

The truck had A lot of damage! The representative would not even walk outside with me so I could show him the damage.

Eric P. 
Rating:
3.0

TRAINING!!!! The company definitely need to improve skill sets & impart customer service training. The General Manager needs to be more empathetic. He was not rude but lacked empathy and concern. Extremely dry. Despite being a happy customer, I would not like to visit again. This was my second hire in one week. The same was the case with the first manager. Not rude but very out of touch with customer service.

RANMEET A. 
Rating:
5.0

Customer did not leave a comment.

DAVE H. 
Rating:
5.0

Let your people know they did a great job! Both at pickup and drop-off. They went the extra mile !!

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

nicolo B. 
No reviews have been submitted for this location.

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