Customer Reviews for U-Haul of Bethlehem

4,112 reviews

1415 Stefko Blvd   Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

(610) 868-6007

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 868-6007

1415 Stefko Blvd
Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was superb.

Sharon B. 
Rating:
4.0

Had experience where reservation pick up location was changed last minute to very inconvenient location without any explanation and was too late to rectify or alter plans. Poor communication from corporate scheduling.

Alan G. 
Rating:
4.0

Customer did not leave a comment.

GEORGES C. 
Rating:
4.0

Customer did not leave a comment.

BEATRIS M. 
Rating:
5.0

Top notch, dude working was super laid back and helpful

Chris R. 
Rating:
5.0

Very professional.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Kellie G. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
3.0

The entire experience beside pick up location was absolutely the worst experience i have ever endured. I will never unfortunately rent from you guys again. People in Harrisburg were very helpful but the entire process stinks.

David V. 
Rating:
2.0

Furniture pads were not available and I got charged for them anyway. Dolly wasn't in the van.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Customer did not leave a comment.

Shawn K. 
Rating:
3.0

Stefko Blvd location is ok. They did not have the dolly or blankets that I had reserved. The Gentleman who checked us out was knowledgeable and kind. He did a good job. The phone representative told me that the truck would be at the Whitehall Location and that there would be a dolly and blankets and that all of the mileage was included. That was all not true.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

I ordered my rental on 08/21 via the website. On the Saturday before the Monday rental at 7:15pm, you canceled it via email. At that time, I was not able to receive any customer service. This was most unacceptable and disappointing, especially as in the end I was able to come up with a solution for us to get a rental with the customer service rep. Had I received a call earlier that could have happened without the anxiety this cancellation caused. Very disappointed, would not call me a happy customer at all.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

Customer did not leave a comment.

AMBER G. 
Rating:
3.0

Customer did not leave a comment.

TONITA U. 
Rating:
5.0

Customer did not leave a comment.

SVETLANA D. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

ROSA C. 
Rating:
5.0

The manager did a great job!

SCOTT S. 
Rating:
5.0

The guys were super cool and went beyond for me. Excellent customer service!!

LESLIE F. 
Rating:
4.0

Over a good experience.

William C. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

I needed a rruck for the same day. This location worked with me to secure a vehicle that was big enough to hold my furniture and also accommodated my schedule. Pleasant experience!

LISA V G. 
Rating:
3.0

Customer did not leave a comment.

EVELYNDA C. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
3.0

The online experience was terrible. I could not log in or create an account to do the self service. If the store wasn't open when I came to get the van, then I wouldn't have been able to get it.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Saban A. 
Rating:
5.0

Very easy to deal with. I reserved online. Picking up the vehicle at the counter was quick with no surprises. Return during business hours was just as quick and easy. I've used this location before and I'll use it again.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

MERRILYN P. 
Rating:
3.0

Customer did not leave a comment.

Clara C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Q. 
Rating:
4.0

In store music.

RYAN K. 
Rating:
4.0

In store music.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

JUAN A. 
Rating:
1.0

Im receiving the worst customer service every time I go to this uhaul location front he same person. It's either giving me hard time when picking up or trying to charge me for extra stuff. It's more than a customers service it's racial problem and I have a moving company I don't wish to have this kind of service every time I go to pick up, regardless of U-Haul customer service changed my original pick up location! I need someone to explain to me how hat is this guy is problem. Please

FADY A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

I was not happy about having to fill up the gas tank 7.1 gallons after traveling only 28 miles. Thats not even 4mpg. My maximum mph were 45. Either the person before me sucked up 3-4 gallons and the needle didnt move or that vehicle needs a serious fuel injector cleaning.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
3.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

Have the reserved vehicle available at the designated time

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
3.0

The truck had just over 1/4 tank of fuel. Uhaul chased me 93 miles to this location for a need in the Harrisburg area, I was moving a house from Palmyra PA to Middletown PA,. The attendant blamed previous drivers on the lack of fuel. I thought that the surcharge of $4,50 a gallon meant the truck would be filled by the location. Because of this, I was out $45 for Fuel before even starting. I spent 4 hours of a Friday night retrieving the truck. This led to fuel costs for my personal vehicle. I set this reservation in plenty of time to hold a truck in Harrisburg. I feel this was unnecessary.

BRUCE T. 
Rating:
5.0

Excellent experience overall. First time using Uhaul. Was surprised how well it went and quick

James D. 
Rating:
5.0

Customer did not leave a comment.

TROY O. 
Rating:
2.0

This company is a rip off. I rented a truck for 2 hours and was charged almost $100 for a $40 truck never again.

TIESHA P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

The person who helped me is AWESOME! Very helpful and nice. I will definitely rent again from this location!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEDANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

ERYN F. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
2.0

I said that I needed a vehicle and a ramp to transport a motorcycle. I was told the only vehicle was a 15' truck. The ramp was too narrow to safely load a motorcycle and the vehicle lacked the sufficient hardpoint to tie it down. I wound up not using it. Surely you can supply ramps that attach to your vans.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

The guy (wish I caught his name but he worked on 07/16/2021 and it was at 7:00am) was so kind. Prior to us, there was an issue with the credit card machine and some kind of glitch with the customer before me, the U-Haul guy contained himself positively and still had a smile.

MICHELLE R. 
Rating:
5.0

Great staffing..

MICHELLE U. 
Rating:
5.0

Customer did not leave a comment.

STACEY E. 
Rating:
4.0

None

A ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn H. 
Rating:
4.0

when i reserved online, i requested a hand truck and blankets. the facility did not have them available. This meant going to another facility in Allentown to get the items needed. the online platform should of been able to advise if these items would be there before allowing the reservation to be completed. it would of saved us the hassle of having to go to another pick up location.

MARIA D. 
Rating:
5.0

The best location for rent i love

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

I prefer to deal with a live person rather than receiving a code to access rental that may or may not work as previously experienced twice. Angelo is always courteous and helpful.

ANTONIA F. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

The people were fine. You changed the location ofy pickup without notifying me, then also changed the time of my truck pickup without notification. This made my move incredibly stressful and I will do everything in my power to never use U-Haul again.

Austin H. 
Rating:
3.0

When I picked up the first of 2 rentals on 6-30 the person was rude and unprofessional. The second truck I picked up on 7-2 was not cleaned, there were wet moldy blankets from the previous renters in it and the hand truck was laying unhooked loose, the trucks check engine light was on and the drivers side door wouldn't stay closed and even popped open on my driving down the road

MICHAEL T. 
Rating:
5.0

Manager was accommodating and helpful.

LILLIAN N. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
3.0

Please see e-mail dated 6/29/2021 (copy below, cold not attach pictures. Please refer to e-mail:: Reference is made to the above contract and the attached photos. I rented this truck with the intention of a 1 day move. After picking up the truck I drove approximately 20 miles before the service tire light came on. I was also having an issue with steering, the front end would shimmy if I tried to drive over 40mph and when cornering. I stopped for service advice at another Uhaul dealer on route to my destination assuming they could help. The service tech added air to the rear tire and sent me on my way. That was just the beginning. As we picked up the first load, and started to drive, we could not go over 30mph before the truck felt unsafe. This caused us to return to our house and unload weight for safety thus requiring multiple trips adding mileage and time. I tried to call the Uhaul number numerous times a day every day only to get a recording telling me someone would be right with me. I held for almost an hour each time. While driving through the night, trying to make up time, we stopped to adjust the load after one extremely unnerving shimmying event. The headlights were on auto, which means they should go out when the keys leave the vehicle. The load adjustment took longer than expected and the battery died from using the light in the back of the truck. When we called Uhaul roadside assistance they said they would get someone to help and they would call us back to confirm service was on the way. This was at 1:00AM. We waited on a dark road at night for over an hour waiting for Uhaul's return call which never came. Not sure if service was on the way, we decided to call Uhaul back. Only then were we informed that due to our desolate location and time of day no service was available. We were forced to flag down cars at 2:00AM, many of which passed us by. Imagine flagging down random cars at 2am on a dark desolate road...our reality was the beginning of every slasher movie ever. The additional days and miles are due to your unmaintained vehicle. It is absolutely shameful that you would put your customers in such dangerous situations. Uhaul needs to do something to make this right or I will be in contact with my lawyer to see what our rights are. We have pictures documenting the bad tires, a record of the call into Uhaul assistance, and 2 police municipalities that were kind enough to stop when we were having issues prior to this event. -- Lonnie Ball 484 656 6700 This e-mail is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. To do so could violate state and Federal privacy lawsa. Thank you for your cooperation. 5 Attachments

Lonnie B. 
Rating:
3.0

Rented a Trailer to transport a car and only had one working strap and i had to stop multiple times to tighten it because it kept getting loose. Not safe at all

ANDERSON D. 
Rating:
5.0

Customer service gentleman was helpful .

LILLIAN N. 
Rating:
4.0

The mobile pickup & dropoff was a very user friendly. The directions were easy to follow and I had no issues throughout the day with the truck.

Sarah G. 
Rating:
5.0

Very convenient location. Friendly staff!

Susan A. 
Rating:
5.0

Needed a utility dolly, just wasn't available at this location. Otherwise it was a top notch experience.

PATRICK G. 
Rating:
5.0

keep up the the good customer experience.

carey B. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Quick service. In and out in minutes. Friendly staff! No Bullshit, just the way I like it! 5 stars!

DANIEL H. 
Rating:
2.0

Truck was dirty for the second time after specifically requesting a clean truck. Mechanically I believe everything was OK otherwise.

Stephanie B. 
Rating:
5.0

The General Manager was super helpful, very appreciative.

Andrew R. 
Rating:
5.0

Used them twice back to back weekends and the service was exceptional each time. Thank you. When moving, there is a lot to think about. When the truck rental is smooth and seamless, it lessens the stress overall.

Ryan A. 
Rating:
5.0

Very friendly staff.

TERRENCE M. 
No reviews have been submitted for this location.

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