Customer Reviews for U-Haul of Brandon

9,473 reviews

377 W Brandon Blvd   Brandon, FL 33511
(Between Kings Ave and Parsons)

(813) 689-8166

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 689-8166

377 W Brandon Blvd
Brandon, FL 33511
(Between Kings Ave and Parsons)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Absolutely perfect. Quick, easy, and efficient.

Nathaniel P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

None

Casandra H. 
Rating:
5.0

Customer did not leave a comment.

Jeri A. 
Rating:
1.0

I have been waiting more than 30 minutes and still haven't gotten my truck?

Suesan D. 
Rating:
5.0

Great trailer and service

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

I wish I remembered the agents name we worked with, she was super friendly and very helpful.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Erich S. 
Rating:
4.0

Customer did not leave a comment.

MJ R. 
Rating:
5.0

Customer did not leave a comment.

Lisandro C. 
Rating:
5.0

Customer did not leave a comment.

Lusy S. 
Rating:
5.0

Customer did not leave a comment.

DORINA M. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Had to drop off after hours.

Larry P. 
Rating:
5.0

For me everything was good

julio M. 
Rating:
3.0

It was my first time renting a U-Haul and I was expecting assistance from the reps to show me certain details and outline features.

Vanessa J. 
Rating:
5.0

Everything clicked like a Swiss Watch. Great experience!

Gustavo Y. 
Rating:
5.0

Friendly and Profeesonal

Roberto I. 
Rating:
4.0

I returned the trailer through MyUhaul.com, but it would not let me do the truck. I called and was placed on a 20 min hold. With a thunderstorm overhead…and no place for me to stand outside under a cover, I took a couple pictures and left. This facility should invest in a small covered area where customers can stand and return an after hours rental without getting soaked from the rain. Small customer service things like this is what shows Uhaul cares about their customers.

Larry P. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

If UHaul must lease an old truck, it should be at least in good working condition. The transmission on my truck was bad; the steering wheel was loose (every bump in the road took the truck off course) so you had to hang on really tight; the A/C was so loud that you can't hold a conversation in the truck; and the manual windows took a LOT of effort to crank open and close.

Beverly F. 
Rating:
5.0

Customer did not leave a comment.

Jaron W. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Awesome customer service as always~

Becky R. 
Rating:
3.0

Customer did not leave a comment.

Gerri L. 
Rating:
5.0

I have rented U Haul for years and this facility was the best I have ever dealt with Thank you

Ed C. 
Rating:
4.0

Customer did not leave a comment.

Stevan S. 
Rating:
5.0

Intake process was friendly and efficient

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Max A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

More help in the rental office. All personnel were great! Kind and polite people. There was quite a line in the office and more help would be good.

Leslie O. 
Rating:
3.0

The lady at the counter gave us a hard time while picking up the van. I have rented from this location before but she kept on asking an alternate number which I provided. To my surprise, she called that number. Not sure what she wanted to do. When the call didn't go through, she asked for another number but I countered and then a fellow employee at the next register helped me out. All in all, it was not a nice experience

Abhilash D. 
Rating:
5.0

Customer did not leave a comment.

javier V. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

The lady who assisted did not know what to do to revise an order, another individual had to assist her and then when I got to my location, the drop off location said they had to charge me and extra $79 because Florida made a mess of the contract....they charged me $79 for 5 extra days and I turned it in 3 days early! People need to be trained on how the software works!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
5.0

NEVER USE THE APP! It tried to screw me by not allowing me to upload pictures and tried to charge me a convenience fee if I just dropped off the keys.

Everett S. 
Rating:
5.0

Customer did not leave a comment.

Ivan B. 
Rating:
4.0

Should have been able to pick up truck at location where I reserved it (Thonatoss).There was one (26ft) in the parking area- not being used.

gayle B. 
Rating:
5.0

N/A

Myrna R. 
Rating:
5.0

Nothing people were real friendly and helpful

isabel G. 
Rating:
4.0

The contact-less after hours return procedure through the site needs fixing. It took four attempts to complete the return as the page would disappear due to some glitch.

David K. 
Rating:
5.0

Customer did not leave a comment.

oscar D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The maintenance was fun. The outside was super dirty. And maybe a few pointers along with noticing the receiver was way too high.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Damaris D. 
Rating:
5.0

Customer did not leave a comment.

AdamJ V. 
Rating:
5.0

N/A

Lacole S. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
2.0

Your servers for your computers needs to be improved. We waited for over 40 minutes in line and at the service counter while the computer system went down because California all went online at once.

Collene L. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

Very friendly people & easy to deal with.

KEITH M. 
Rating:
5.0

Same as above. Exceptional service. Hardworking people!!

Leslie O. 
Rating:
4.0

All employees super helpful and super nice. Great location.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
3.0

Customer did not leave a comment.

Talia R. 
Rating:
5.0

Customer did not leave a comment.

Briana G. 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
3.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Judith Q. 
Rating:
4.0

Thanks for your service was very satisfied

Bridget C. 
Rating:
5.0

Customer did not leave a comment.

Belinda B. 
Rating:
5.0

Jonathon Hartling went up above and beyond to get me rolling!!! Awesome team at the Brandon location 😁

jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
2.0

It took almost half an hour to check out a simple 8' open trailer even with making reservations the day before. The lady at the computer seemed to have very limited computer skills and kept talking and complaining about it not working correctly. She may be a good employee but she needs to have a different job, one that does not include using a computer. When I complained about how long it was taking to check out, I got a snide comment about that's just the way it is. Really? The technician working the outside was great! He was quick and friendly and had me on the road in no time, once I made it outside to the parking area.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

DARNICE RACHEL F. 
Rating:
4.0

There was only one representative checking out the customers. the line was long (6-8 at a time in line), however she was exceptional, friendly and acknowledge the long wait. She needs more help on a Saturday. Gentleman working the yard with the trucks, was very courteous as well.

Thomas M. 
Rating:
5.0

Great service. Thanks

Mark A. 
Rating:
5.0

Make sure the amount of fuel in the truck is accurate on the rental paperwork. My rental paperwork showed that it was full when in fact it was 7/8 full. Five gallons was missing.

David B. 
Rating:
4.0

The staff were excellent when I finally got to see them. There was a long wait to get my trailer even though it was pre booked and the order was completed online. That didn't seem to matter. There were not enough personnel to handle the number of customers

GRAHAM S. 
Rating:
5.0

I don't feel any need for improvement. I was very pleased with the service I received at both ends of my trip. Great people to do business with.

David M. 
Rating:
1.0

The wait time to pick up was long. The interior of the truck was filthy. It took 20 minutes to clean the coffee off the windshield, console and seat. There was a dustpan full of broken glass on the ramp. Overall, I would drive into Tampa, rather than go to the Brandon location.

Brenda D. 
Rating:
4.0

I bought rope 2 of them but did not receive it when I picked up the truck but still got charged for it.

Thalia G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

We reserved a 20ft truck and upon arrival, were told there were no 20ft trucks and were given a 26ft truck which was not ideal given the restrictions from the apartment community.

Kisha R. 
Rating:
3.0

Get that location a vacuum to execute the proper detail of the vehicles… Customer service was great. They are very nice .

Nicole A. 
Rating:
5.0

Work on the riverview location. They had roaches in their van and did not refund us our money. We didn't even use it cause it was so nasty. You guys were great! Keep it up the outstanding work!

Delgado E. 
Rating:
5.0

Super nice and very helpful!!!

Bradley R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

Hire more people. The wait was extremely long . I was charged for a dolly that I never had in my truck.

NICOLE A. 
Rating:
5.0

people at location work hard and are nice

Robert B. 
Rating:
5.0

Excellent experience! Very polite and hard working personnel. Fast, efficient service!

Leslie O. 
Rating:
5.0

Customer did not leave a comment.

Whitney C. 
Rating:
3.0

equipment came in late and was turned around quickly with no opportunity to address any service issues. When I pointed out that a couple of the marker lights were not lighting, they dismissed it as "you'll be ok" and made no attempts to do anything about it. The trailer had a slow leak in one of the tires, I did not know that at the time, and I do not know if the previous renter reported the issue.

Jeffrey H. 
No reviews have been submitted for this location.

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