Customer Reviews for U-Haul of Burlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Burlington

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ROBERT W.
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The experience was perfect. Just simply continue what you have been doing. Very professional and courteous.

Laura B.
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I turned in equipment at 2pm on Saturday. The clerk took it off my hitch and inspected it Was told I was set, I would get final paper via email in a few minutes. By 3pm still not done. I called for 4 hours. No one would answer. Sunday, again, item not checked in. It is now listed as late on my account. I called starting right at 9am and no one would answer. I spoke to 6 different customer service reps at the national phone center. Not one could help me as VT refused to answer their phone. They SUPPOSEDLY sent VT messages to call me. I asked to speak to a supervisor. Morgan was rude, dismissive and unhelpful. I was shocked by her behavior and tone. I have never, ever, spoken to a manager asking for an employee to be dealt with. But if that is her attitude? I would fire her. Rudeness from a customer service supervisor is unacceptable. Period. They kept telling me "it was no big deal". Yes. It was. It was MY credit card on file with no proof I returned the trolley. It took a FB person to finally get it resolved 29 hours after I dropped it off. Only person who even tried to help. Leah from FB was phenomenal. I cannot thank her enough. It is not acceptable a store refuses to answer it's phone for 2 days AND that corporate has no way to reach them. What if it was an emergency? There MUST be a fail safe to reach them. I still have not received my promised phone call and apology from the VT store. Disgusting. Mistakes happen, they forgot to check it in, ok. But to ignore the phone, corporate, messages for 2 days. Unacceptable. And the rudeness by the customer service people on the phone? Training needs to be done.

evan L.
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I was incorrectly charged for fuel after drop off. Check in and check out was essentially non existent. No walk through or mileage check. I'm not sure if this is a COVID precaution or new operating procedure. I contacted UHAUL about the error in charges the day of my return and still haven not heard from them. I will be calling today. Truck was well maintained and clean, customer service were polite and fast but again, no thorough checking in/out

Cheryl B.
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Customer did not leave a comment.

Matthew A.
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Customer did not leave a comment.

Fabrice L.
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Service met expectations

MARCO M.
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Customer did not leave a comment.

Jamie B.
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Customer did not leave a comment.

Katherine R.
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The employees were efficient, kind, and made it very easy. It was a freezing cold day and they made sure the trucks were warmed up! It was very thoughtful.

Jonathan C.
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Customer did not leave a comment.

Brian E.
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One attendant very busy. When dropping off a one way, no one was around to direct me on what to do. Went inside and had to wait in line only to just hand in my key.

Joseph C.
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Customer did not leave a comment.

GEORGE B.
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Customer did not leave a comment.

MICHAEL T.
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Employees did not wear mask, vehicle had not been cleaned or had snow cleared .

Paul S.
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I was given a truck with 7gallons shy of a full tank

TIMOTHY J.
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Customer did not leave a comment.

Justin Z.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Gordon S.
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Customer did not leave a comment.

Christopher C.
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Fast check in/check out. Helpful counter people. Everything went smoothly.

Bob R.
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Improve updating customer information online.

ZAKERYR H.
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Customer service was good. Greeting from employee's on initial entry could have been better. Once I got to the counter and figured out what rep was going to help, they were courteous and friendly. I do believe the manager assisted me.

John F.
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Customer did not leave a comment.

Stefan K.
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I was charged a fuel fee even tho I filled it up to the same amount I picked it up with at the gas station next door right before i brought it back

James L.
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Everybody was helpful!

Bryan G.
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Customer did not leave a comment.

MICHAEL H.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

kenneth W.
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Busy place, but they had all the answers and set my up perfectly.

Jonathan B.
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Customer did not leave a comment.

Christy S.
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Already left 1 but 1 more thing , I learned something important from a total stranger (customer in front of me ) just because he asked a ? to the uhaul employee.So thank you for that to. Customer service can really suck & these guys are good , fast , plesant.

Barbara P.
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Friendly service, but my customer service guy should have been wearing a mask even though he was behind the sneeze guard. It made me feel uncomfortable.

marry jane B.
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Only average as we dropped the truck off on Wednesday Dec 30th and they did not check it in until the end of the day on Jan 1st and are now trying to charge us for all those extra days - HASSLE!!!!

SAMUEL B.
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none of the associates were wearings masks in or outside of the store even when dealing with transactions. there is a mask mandate in our state and in our city

Michael L.
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Customer did not leave a comment.

JANE D.
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Wash the outside of the trailer

Chapin B.
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Requested a dolly and it wasn't in the truck. Not sure if that was my fault but I feel with doing everything over an app then I should have had the dolly in the truck waiting for me

Jennifer B.
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This is the only uhaul, so I don't know what else to recommend. But the truck was surprisingly dirty, especially since when i pulled up they were washing another truck. It was difficult to see out the windows to leave the lot! Also, I asked for a dolly and it was just sat next to the truck and I had to load it myself (I'm very short and had a hard time lifting it in) which I found strange. Also, the key drop box was just flopped open which made me a little nervous about leaving the keys on drop off! I took a picture just in case though, worried about getting charged for something I can't control! The manager, Jordain, was very nice but the worker I dealt with was very standoffish.

Taylor Z.
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Not charge me fees that aren't even slightly applicable. Then actually give me my money back when your employees say they will.

Damien B.
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Customer did not leave a comment.

Richard M.
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Where to start? The heater worked, but that's about it. The truck was filthy, and this U-Haul location wouldn't wash it on request. The gate was rusted and difficult to open and close, as was the latch and the ramp. The brakes were adequate but not great. The driver's door and window gaskets were so loose, air rushed in constantly making the cabin sound like there was a hurricane. And as if that wasn't bad enough, the steering was loose and the suspension virtually nonexistent, causing the truck to drift and making the driving extremely difficult and unsafe. The steering fluid was too low, causing the truck and steering wheel to groan, gurgle (seriously), and difficult to turn and maneuver. This truck never should have been rented as it was unsafe to drive. Go to another location.

Kyle L.
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We rented two cargo vans.There was garbage and cans in the back of one van. Crumbs on the front seat and definitely had not been wiped down. I don't know your standards for covid 19 cleaning but that aside we were very disappointed in the lack of cleanliness in the vehicles we rented. Also the second van as soon as I turned the key the change oil light came on and one of the back tires was low in air. I was dropped off there to pick up the van so I had to take it anyway and make another trip back the next day to swap the van out. We expect when we rent a vehicle they will be clean and ready to go right away. We will be renting from elsewhere next year.

CHRISTOPHERR H.
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Customer did not leave a comment.

Lauren K.
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Customer did not leave a comment.

James O.
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I am relieved that I have nothing at all to say about the drop-off location. It existed, I left the UHaul there, the guy working said thank you.

BRIAN B.
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During a pandemic where almost 300,000 US citizens have lost their lives to COVID-19, neither of the men working the front desk wore masks at all while servicing us. It was very uncomfortable and unsettling. Additionally the truck provided to us was extremely dirty on the inside, clearly indicating that they are not being sanitized between customers. I'm overall very unsatisfied with the experience.

Lara R.
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Customer did not leave a comment.

THOMAS T.
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The truck was fairly well used. It had 142,000 miles. It ran fine but some of the interior boards that can be used to secure the load were broken. I was kind of surprised it was still in the UHaul fleet with that much mileage. I've probably rented a dozen times over the years and that was the most worn vehicle I have run across.

MARIA C.
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Parking/in & out is difficult. Not at anyone's fault, just the fault of the location! Flow to get out of lot is a little cramped. Man at check in was very kind & helpful. Thank you!

Dan M.
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Online pickup worked well.

Rylee F.
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Customer did not leave a comment.

Janet C.
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Customer did not leave a comment.

Forrest W.
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The employee there when I picked up the truck was absolutely useless. He seemed angry at me for being there, was unresponsive, and was not wearing a mask. Separately, the online check-in/check-out process is a bit clunky and could be improved.

Robert W.
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Got the job done and no hassles. Be nice if you had a 1/2 day rate as I only used it for 4 hours.

Peter H.
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Customer did not leave a comment.

Tina L.
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Customer did not leave a comment.

DAVID A.
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Just another rental; although impromptu, so got what was available given the short notice.

Gerald H.
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I discussed that length with the person checking me in that the cab wreaked of marijuana. And they knew about it. I also pointed out that the start mileage was incorrect on the paperwork, and they agreed and said they would fix it when the manager came in the next morning. That paperwork was not corrected and I was totally overcharged. I would love to hear from someone to straighten out the issue. However you cannot contact the actual location and you get pushed into U-Haul's endless phone tree where no one actually picks up.

Jonah K.
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horrible customer service, employees were very unfriendly and it just wasn't a pleasant experience. I will avoid this location at all cost even if it means driving out of my way to another location.

Guy D.
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Customer did not leave a comment.

JEANNETTE B.
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Customer did not leave a comment.

DENISE T.
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Customer did not leave a comment.

Nilton C.
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horrible staff , except a new hired guy who try to help me but the other stuff a believe was to try to teach him how to mis treat the clients.

Douglas C.
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There were minimal COVID protocols in place. All three employees I saw, on two visits, were not wearing masks. Customers were allowed to enter and pull down masks to “chin strap” style. I'm not overly cautious, but this alarmed me.

BRYAN S.
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Customer did not leave a comment.

warren H.
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The only thing that Uhaul can improve is the waittime when calling. There had been a propane leak at the site the day we had scheduled to pick up our truck. The general manager and field manager were great about reassuring us we'd get our truck once the fire department allowed them back in, even if it were after closing time. They called us as soon as they got the ok and discounted our reservation because of the delay—-it was a few hours—-but clearly not their fault. Class act in my book!

Allison H.
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When I first got my box, the York location forgot multiple boxes and I had to pay to get the rest shipped because by the end it was full. They were supposed to be here at 10, and came at 2. I had to schedule junk removers around them and they were so late they were there at the same time. They didn't follow covid procedures. The staff at the Burlington location was great. I called for 7 days multiple times a day and I could only reach them once. I had my desk and a lamp broken, the door of my ubox broke off during shipping. Not the Burlington's locations fault. All of our boxes had mouse feces covering all of our stuff. I canceled my moving help because they said they would ship it to my door, the day if they said they couldn't do it. So the manager brought it to me off the clock. Which was sweet.

Steve B.
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Customer did not leave a comment.

Richard C.
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Windshield needs cleaning on inside. Trailer tire hold down straps should have metal end or be tapered to allow easier insertion into ratchet when straps are frayed.

Alan M.
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Mileage rate is more than twice the rate of surrounding U-Haul centers!!

Wessbrook A.
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Easy rental, would def use it again!

Andrew M.
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Used Uhaul since it was open Sunday. Rental worked fine, reps at location were adequate, but not very positive in interactions. Very disappointed we returned with a full tank of gas after taking with 1/4 tank and received NO CREDIT. Had we returned it with a 1/4 tank after taking it full, you would have charged us a premium to fill. Will avoid Uhaul rentals as a result.

Stephen E.
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They were short staffed -- the staff present was over worked and working as hard as he could to help people but having to run outside to hook trailers up and then return to start the next customer just ended up with a LONG line. The trailer we rented was returned dirty and they had no time to power wash it before renting it out again.

Laura J.
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Customer did not leave a comment.

RALPH R.
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The man who waited on me was rude not helpfull at all would not take my license had to use a link to download it. Brought me out and pointed to my truck and left . Was the wrong truck found the right one on my own.Truck was dirty had not been cleaned or swept out. There was a hand truck in the back that I did not rent.

Robert F.
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Older and smaller location. Complete opposite of Naugatuck CT pick up location. Only one person working when dropped off on Saturday at approximately 10:00 am. Had to wait 30 min. for "okay" as I had pre-paid. It is a convenient location though.

Matthew N.
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Emoyees were not wearing masks which was very surprising and disappointing.

Gregory S.
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Poor customer service, employees were not wearing masks as required by state rules. Terrible location. I only use this location if I absolutely have to.

Janet G.
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Customer did not leave a comment.

JOHN L.
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Not with out making sure they verify the mileage on the truck prior to leaving the lot. My fault for not doing so myself and verifying it against the contract. The first vehicle they assigned to me was blocked in by two other vehicles. The person who initially gave me the truck did not verify the mileage on the vehicle. I ended up being charged for an extra 100 miles. I drove from Burlington ton, VT to Morrisville, VT by to Rathe rd, Colchester and the back to Riverside Ave to turn the truck back in. That does not add p to 202 miles. I only had the truck for 4 hrs. Lesson learned I guess since I can't prove it.

Jamie J.
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If you don't know how to use your phone because you just got it it's a straight nightmare it took me over an hour to get adjust a trailer to use my bike to transport it I rented it for 6 hours I only got to use it for two hours or they were going to charge me more for using it the worst experience I've ever had in my life I wouldn't recommend anybody to ever go there they wouldn't help me with my phone taking a picture of my ID and then trying to scan it I kept telling them I don't know how to use the phone to do that and they just kept asking me the same questions over and over I will straight Joe and I feel like a straight ripped off I've been running it for 6 hours and I can only use it for 2 they said and then I had to bring it back really it was only supposed to be $14 and then they charge me 25 to use it for 2 hours never again

Jackie P.
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Customer did not leave a comment.

Priscilla C.
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Emailed receipt will not load, had to travel further away to pick up a uhaul van, required payments were not clear. Should have deducted the miles to the closer uhaul site since the closer office was closed.

Andrew F.
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The customer service was terrible and rude, the lines were long and slow, They said there was damage but there was none.

Michael V.
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Customer did not leave a comment.

HANNAH-MARIE T.
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Wish the mobile check in worked

VIVEK P.
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Customer did not leave a comment.

KAREN R.
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Nothing this was a great experience. The employees were great, very helpful and kind.

Amber L.
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They gave me a utility dolly instead of an appliance dolly like I had ordered.

Ngawang S.
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Customer did not leave a comment.

Susan H.
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Customer did not leave a comment.

Bernie R.
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Customer did not leave a comment.

MARK D.
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I forgot to advise that the truck I used is in need of new windshield wipers! I could not see using them when raining. All other equipment on the truck is fine.

CHADWICK D.
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You must increase staffing. Due to only one associate working, I waited atleast 30 minutes to simply pick up a truck that was there and ready for me. Pandemic or not, this is unacceptable for any customer.

MICHAEL R.
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Helpful staff.

BRAM K.
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The drop-off experience was really good -- friendly, quicky, easy. The outside facility was clearly marked. No suggestsions for improvements :)

CONOR M.
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You overcharged me, charged me for gas when I returned it full, had charges not reflected in the receipt, tried to charge me for multiple vehicles and didn't have the vehicle I reserved even after calling to tell me it was ready. I hope word gets out about your crap business, you should be ashamed!!!

Hailey W.
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Customer did not leave a comment.

CHARITY LYNNE D.
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No one came out to check the vehicle

MICHAEL R.
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There was a miscommunication regarding time of return and gas level. Shit happens and I'll be more careful next time.

Jeffrey C. | Overall Experience |
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Helped me out with a billing issue, made it easy

David T. | Overall Experience |
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All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

abena s. | Overall Experience |
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Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Katie B. | Overall Experience |
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Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Michael D. | Overall Experience |
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Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

No reviews have been submitted for this location.

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