The employee who was there in the morning did not wear a mask. Also, several men looking for work were loitering between the trucks, approaching customers trying to get work helping with moving. The employee didn't seem to be trying to ask them to leave. As a single young female, this made me a bit uncomfortable. However, the truck ran well and pick up and drop off were quick and easy.
SARAHWALKER W.Customer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick up and drop off!
JOHNPATRICK A.unprofessional stuff. they gave me hard time because I found the MI out it was different to the one on Cargo van . then I have to come back to the puck up location so many time to fix the issues. They wasted my time almost 2 hours . I was up set with the situation.
Raouah A.Loved the 24/7 pickup and easy app rather than needing to go inside. Fast and convenient!
Whitney W.On site manager was great
MICHAELCUNNINGHA S.Employee was friendly
SETHALLEN W.Great customer service!
Margaret B.Super customer service! Very quick processing and the van I rented was really nice, modern.
JENNIFERDANIELLE H.I was very grateful for the expediency and service at this location first thing on a Saturday morning. We were in and out in what felt like 5 minutes with exactly what we asked for and no stress. This is a much appreciated experience on a moving day!
ELIZABETHSARAH A.Everything was so amazing from the staff to the vehicle to the ease of access to everything. Only suggestion is maybe keep the windows down after using super chemically air fresheners. Breathing was intense unless the windows were down. Thank you!
SOPHIAALEXANDRA E.I arrived at 4PM to pick up my 4PM rental and needed assistance finding it. I was not able to drive off the lot until 4:45PM due to the looooong line.
Brittany B.The guys behind the desk were very helpful. They made sure the trailer was connected correctly. I will use this location.in the future.
CAROLGEORGENE S.Customer service was great, there is a gas station next to it, and also parking available to leave the car!
grace P.The truck seat was broken and could barely move close enough to reach the pedals. En route to my new home, the latch failed, door opened and half of my valuables fell out into the street. Lost about $200 in goods. Very very very upset. That particular truck needs to be retired.
SEEADAWN E.Registration guys have too much attitude
Jorge R.Unprofessional staff and I got bombarded with workers that wanted to help me move to the point where I could next exit my vehicle. Just a poorly runner facility. The app to use truck share needs to be fixed because it continually crashed and I had to wait for an employee to come in to check me out. Took about an hour off of my reservation time. I will not use uhaul in the future.
RUSSELL G.The staff team is friendly. Thank you!
LUCIANO OLAVODE M.Great Customer Service!!
KARISMAJOY H.The parking lot is hectic to navigate. Employees are hard to find and get their attention. The employee who set up our truck put the key in the ignition and left the door open and yelled over to us and pointed "that's yours" and walked away. I know it is a busy place but yikes. Perhaps it needs more staff support to keep things running?
Daniel K.Nothing - this location was outstanding
JEFFREYALAN M.I had a wonderful experience . You should add an extra person or two at the end of the month weekend. The men working were efficient and professional , but there were just too many customers all at once. When we arrived there were 5 people in front and 3 in back of us.
Erwin M.I didn't realize there was a 5 gallon minimum on the gas and a $30 surcharge. I drove 26 miles and figured I would pay $4 a gallon for the refill of maybe 2 gallons of gas. Just felt nickled and dimed at the end.
Kyriakos P.The gentleman that was working the counter was awesome. Awesome awesome awesome.
JANEY M.Thank you
MOHAMMADHASAN A.Good service but need to hire more employee because we have to wait on line almost l30 minutes . Only one person is In the counter . Need to improve fast service. Other than all excellent service.
JAKIYA K.Jus teeing quicker. Took 45 mins to get the truck
Daniel C.Rented equipment from here a few times and love the ease of everything. Equipment is clean, easy reservations and courteous employees.
KANANSURESH S.customer service could be improved
Rachel L.Great
BINYAMHABTAMU G.Advertising your packing supplies. I had no idea that you had everything I needed for the move until I arrived to pick up the truck. Staff at this location were very professional!
Sandra L.Staff is knowledgeable and very friendly!
Regina Y.They charged me 20 dollars more, I don't know why I delivered the truck at the indicated time
Jose O.Staff is nice location is very tight and I was unable to park my car at the location while I used the equipment.
WILLIAMLOUIS R.The truck transmission did seem to be showing signs of wear and should be checked.
DAVIDMATTHEW T.Staff were very nice and helpful. Getting my uhaul and equipment was quick and easy. Nothing I see that needs to be improved
AOUS A.The service is outstanding. The team is knowledgable, quick, and helpful.
RUTHANNE L.Staff was wonderful!
ANDREW G.Service was terrific. The young fellow running the place on a Saturday was by himself, dealing with multiple customers, but highly efficient and very personable.
ROBERT G.I have rented here twice - excellent both times. Sheldon Pegues has been excellent!! Efficient and professional!
JOSEPHJAY K.Daude was fantastic. Excellent customer service. Will be back.
ANDREWELLIOTT P.Fast service and truck was clean...
bryan J.My reservation gave me a truck that was being used. So then I had to wait for another truck to be cleaned before I get leave. The first delay caused successive delays later on. I would like to claim the offer about the truck not being ready for me. Thanks
Matthew D.The gentleman who helped me was professional, polite, and very knowledgeable.
RICKEYAC B.Ordered a truck which was approved and ended up with a cargo van. It made our move very long and we were not able to complete everything we needed to.
FRANZF G M.The staff is very friendly and courteous. A wonder selection of very well maintained equipment and all the packing supplies you will ever need. The location is convenient and the rates are very competitive. Had a wonderful move experience with U-Haul!
JEFFREYCARLTON G.It's very expensive cargo van $0.99 per mile.
YABESERAT T.The Company is always ready to help you, when ever you need it !
JANEARLENE B.Jake Clarke was very helpful, courtesy, and professional. He is very knowledge of the U-Haul products and services. The check in process was proficient and quick. A big thank you to Jake!
ANDREBRADLEY B.Understaffed ! There was only one person doing check ins and a long line outside the door. Had to wait over 30 minutes to get service.
Ali A.Nothing I was happy with the service.
Benigno P.Thank you
Todd M.Dauda Jalloh was very helpful. Took his time to explain my reservations
N'DORATANNAR B.Drop off location did not check our trailer in despite dropping it off two days early and during business hours. Very unorganized.
mark A.Great staff. Super friendly, and also got me in and out quickly.
Andrew C.