Customer Reviews for U-Haul of Columbia Pike

9339 reviews

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The employee who was there in the morning did not wear a mask. Also, several men looking for work were loitering between the trucks, approaching customers trying to get work helping with moving. The employee didn't seem to be trying to ask them to leave. As a single young female, this made me a bit uncomfortable. However, the truck ran well and pick up and drop off were quick and easy.

SARAHWALKER W. 
Rating:
5.0

Easy pick up and drop off!

JOHNPATRICK A. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIOS S. 
Rating:
5.0

Customer did not leave a comment.

Octavia J. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIARUTH J. 
Rating:
1.0

unprofessional stuff. they gave me hard time because I found the MI out it was different to the one on Cargo van . then I have to come back to the puck up location so many time to fix the issues. They wasted my time almost 2 hours . I was up set with the situation.

Raouah A. 
Rating:
5.0

Customer did not leave a comment.

ricardo S. 
Rating:
4.0

Loved the 24/7 pickup and easy app rather than needing to go inside. Fast and convenient!

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCUNNINGHA S. 
Rating:
1.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

On site manager was great

MICHAELCUNNINGHA S. 
Rating:
5.0

Customer did not leave a comment.

Josephine Y. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Employee was friendly

SETHALLEN W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANN B. 
Rating:
5.0

Great customer service!

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

LORENZOANTONIO M. 
Rating:
5.0

Super customer service! Very quick processing and the van I rented was really nice, modern.

JENNIFERDANIELLE H. 
Rating:
5.0

I was very grateful for the expediency and service at this location first thing on a Saturday morning. We were in and out in what felt like 5 minutes with exactly what we asked for and no stress. This is a much appreciated experience on a moving day!

ELIZABETHSARAH A. 
Rating:
5.0

Customer did not leave a comment.

RONNIE O. 
Rating:
5.0

Everything was so amazing from the staff to the vehicle to the ease of access to everything. Only suggestion is maybe keep the windows down after using super chemically air fresheners. Breathing was intense unless the windows were down. Thank you!

SOPHIAALEXANDRA E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

I arrived at 4PM to pick up my 4PM rental and needed assistance finding it. I was not able to drive off the lot until 4:45PM due to the looooong line.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

The guys behind the desk were very helpful. They made sure the trailer was connected correctly. I will use this location.in the future.

CAROLGEORGENE S. 
Rating:
3.0

Customer did not leave a comment.

GREGORYALAN L. 
Rating:
5.0

Customer service was great, there is a gas station next to it, and also parking available to leave the car!

grace P. 
Rating:
2.0

The truck seat was broken and could barely move close enough to reach the pedals. En route to my new home, the latch failed, door opened and half of my valuables fell out into the street. Lost about $200 in goods. Very very very upset. That particular truck needs to be retired.

SEEADAWN E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPATRICK M. 
Rating:
3.0

Registration guys have too much attitude

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Unprofessional staff and I got bombarded with workers that wanted to help me move to the point where I could next exit my vehicle. Just a poorly runner facility. The app to use truck share needs to be fixed because it continually crashed and I had to wait for an employee to come in to check me out. Took about an hour off of my reservation time. I will not use uhaul in the future.

RUSSELL G. 
Rating:
3.0

Customer did not leave a comment.

Carol Z. 
Rating:
5.0

The staff team is friendly. Thank you!

LUCIANO OLAVODE M. 
Rating:
5.0

Great Customer Service!!

KARISMAJOY H. 
Rating:
5.0

Customer did not leave a comment.

Wily R. 
Rating:
5.0

Customer did not leave a comment.

Frankie Jesse G. 
Rating:
2.0

The parking lot is hectic to navigate. Employees are hard to find and get their attention. The employee who set up our truck put the key in the ignition and left the door open and yelled over to us and pointed "that's yours" and walked away. I know it is a busy place but yikes. Perhaps it needs more staff support to keep things running?

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Nothing - this location was outstanding

JEFFREYALAN M. 
Rating:
5.0

Customer did not leave a comment.

CHIA-HUNG C. 
Rating:
5.0

I had a wonderful experience . You should add an extra person or two at the end of the month weekend. The men working were efficient and professional , but there were just too many customers all at once. When we arrived there were 5 people in front and 3 in back of us.

Erwin M. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

MARKEDWARD E. 
Rating:
3.0

I didn't realize there was a 5 gallon minimum on the gas and a $30 surcharge. I drove 26 miles and figured I would pay $4 a gallon for the refill of maybe 2 gallons of gas. Just felt nickled and dimed at the end.

Kyriakos P. 
Rating:
5.0

The gentleman that was working the counter was awesome. Awesome awesome awesome.

JANEY M. 
Rating:
5.0

Thank you

MOHAMMADHASAN A. 
Rating:
5.0

Good service but need to hire more employee because we have to wait on line almost l30 minutes . Only one person is In the counter . Need to improve fast service. Other than all excellent service.

JAKIYA K. 
Rating:
4.0

Customer did not leave a comment.

REDA B. 
Rating:
3.0

Jus teeing quicker. Took 45 mins to get the truck

Daniel C. 
Rating:
5.0

Rented equipment from here a few times and love the ease of everything. Equipment is clean, easy reservations and courteous employees.

KANANSURESH S. 
Rating:
3.0

customer service could be improved

Rachel L. 
Rating:
5.0

Great

BINYAMHABTAMU G. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Lydia H. 
Rating:
5.0

Advertising your packing supplies. I had no idea that you had everything I needed for the move until I arrived to pick up the truck. Staff at this location were very professional!

Sandra L. 
Rating:
5.0

Staff is knowledgeable and very friendly!

Regina Y. 
Rating:
5.0

Customer did not leave a comment.

LEWIS O. 
Rating:
2.0

They charged me 20 dollars more, I don't know why I delivered the truck at the indicated time

Jose O. 
Rating:
3.0

Staff is nice location is very tight and I was unable to park my car at the location while I used the equipment.

WILLIAMLOUIS R. 
Rating:
5.0

Customer did not leave a comment.

BRUCEALAN L. 
Rating:
5.0

The truck transmission did seem to be showing signs of wear and should be checked.

DAVIDMATTHEW T. 
Rating:
1.0

Customer did not leave a comment.

JOSEALFREDO L. 
Rating:
5.0

Customer did not leave a comment.

Bojana A. 
Rating:
5.0

Staff were very nice and helpful. Getting my uhaul and equipment was quick and easy. Nothing I see that needs to be improved

AOUS A. 
Rating:
5.0

The service is outstanding. The team is knowledgable, quick, and helpful.

RUTHANNE L. 
Rating:
5.0

Staff was wonderful!

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Service was terrific. The young fellow running the place on a Saturday was by himself, dealing with multiple customers, but highly efficient and very personable.

ROBERT G. 
Rating:
4.0

I have rented here twice - excellent both times. Sheldon Pegues has been excellent!! Efficient and professional!

JOSEPHJAY K. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYPAUL N. 
Rating:
5.0

Daude was fantastic. Excellent customer service. Will be back.

ANDREWELLIOTT P. 
Rating:
5.0

Customer did not leave a comment.

MARYHELEN H. 
Rating:
5.0

Fast service and truck was clean...

bryan J. 
Rating:
3.0

My reservation gave me a truck that was being used. So then I had to wait for another truck to be cleaned before I get leave. The first delay caused successive delays later on. I would like to claim the offer about the truck not being ready for me. Thanks

Matthew D. 
Rating:
5.0

The gentleman who helped me was professional, polite, and very knowledgeable.

RICKEYAC B. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Lataunya M. 
Rating:
3.0

Ordered a truck which was approved and ended up with a cargo van. It made our move very long and we were not able to complete everything we needed to.

FRANZF G M. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

The staff is very friendly and courteous. A wonder selection of very well maintained equipment and all the packing supplies you will ever need. The location is convenient and the rates are very competitive. Had a wonderful move experience with U-Haul!

JEFFREYCARLTON G. 
Rating:
4.0

Customer did not leave a comment.

Joydip B. 
Rating:
5.0

Customer did not leave a comment.

OLUSEYE S. 
Rating:
5.0

It's very expensive cargo van $0.99 per mile.

YABESERAT T. 
Rating:
5.0

The Company is always ready to help you, when ever you need it !

JANEARLENE B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Jake Clarke was very helpful, courtesy, and professional. He is very knowledge of the U-Haul products and services. The check in process was proficient and quick. A big thank you to Jake!

ANDREBRADLEY B. 
Rating:
3.0

Understaffed ! There was only one person doing check ins and a long line outside the door. Had to wait over 30 minutes to get service.

Ali A. 
Rating:
5.0

Nothing I was happy with the service.

Benigno P. 
Rating:
5.0

Customer did not leave a comment.

ADAMTEFERA T. 
Rating:
5.0

Thank you

Todd M. 
Rating:
5.0

Dauda Jalloh was very helpful. Took his time to explain my reservations

N'DORATANNAR B. 
Rating:
4.0

Customer did not leave a comment.

JIMMYRAUL C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
1.0

Drop off location did not check our trailer in despite dropping it off two days early and during business hours. Very unorganized.

mark A. 
Rating:
5.0

Great staff. Super friendly, and also got me in and out quickly.

Andrew C. 
No reviews have been submitted for this location.

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