The manager and technician were professional and polite. Thanks
Gregory C.Customer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service
ABDUL RAZAK Z.Great experience renting a 15 foot truck from U-Haul of Columbia Pike! Staff was helpful, friendly and efficient. Truck was clean and ready on time and the moving supplies I had reserved were ready to go. Check in was quick and easy. Will definitely rent there again!
Stephen H.The cashier was talking on the phone with her boyfriend since we get there . She disrespect us. She watching TikTok. I don't won't recommend this place even to my ennemis. We payed to get a good service .
Lyes D.Only one professional was available to release trucks. Provide additional professionals to issue trucks during peak hours.
Kelly H.Personal just took keys off me and basically didn't explain much other than you'll get a bill.
Edgardo P.Everything went well
Tuesday W.Great service and convenient.
Joseph L.The staff was very kind, and efficient. The uhaul's were super clean, and I was able to return it in the same day! Overall 5/5, and would highly recommend for your next move.
Calista B.This particular van is showing its age....or use. The driver's side visor needs repair. And the transmission started making strange sounds when cruising at speed. However, the entire staff at this location is extremely professional and facilitate the customers' needs well!
James D.Weirdly when I registered for the uhaul and was asked to input alternate contact number, I was asked to wait for approval. The approval was done on the alternate contact number that I input of my friend. First thing, if you need to verify then you should call the primary contact and the representative was very slow to respond back. Would help if this process is streamlined.
Asghar M.Everything was as expected. Great customer service, flexible and respectful.
aymee B.The location wasn't open an HOUR AND 30 MIN after it was supposed to. That is unacceptable and I will be reaching out for financial retribution. By being late to open your own store, my movers I had scheduled had to stay longer and I had to pay them additionally. This is terrible customer service. There was a literal crowd of people waiting to get their keys. Make it actually available 24/7 and not just during hours open!!!!
ELIZABETH H.Quick service !
David P.Have a new truck
MUSTAPHA H.The customer service was great I can't see where you can improve it any
ALEC B.Thank you for your assistance and making my move run so smoothly.
jairo D.At all best company
Farhad P.It is all perfect. Nothing to pick on.
teshome Y.Customer parking
Doug D.Loved the new van that even had bluetooth to listen to music. Thanks for making the move easier!
RENEE A.My experience was very positive. The staff was friendly and helpful. I will use this uhaul location in the future.
Ralph H.The bumper was cracked with a empty bottle under the seat, other than that everything was fine
Edwin F.Location and people were great. But U-Haul was a scam. Will never rent again. Nonsense unexpected fee was added to my final bill. Never known the bill will be that.
GOKHAN I.more counter people on weekends
MICHAEL J.Good customer Service, the untutored of the windshield needed a little more cleaning, but in general it was good.
Jaime M.The drivers side mirror did not stay put and it was hard to see when turning left and changing lanes.
Jeremy G.More space for parking, more staff to assist customers
Dylan O.Discount for the multiple use
FIRAS H.The Uhaul attendent was very courteous and helpful. They have a good fleet of vehicles to rent. I would recommend this location.
Amy C.Having customer parking would be a good thing. And the van didn't have a sun visor. But otherwise it was a good experience.
David P.It took me a minute to see the knob for changing gears. So modern! I drive a stick shift usually.
Beatrix B.Parking area was congested.
Dale M.The gentleman who was there worked so hard. Unfortunately he seemed to be on his own and the little help he did have was not great.
Marissa G.Good customer services and professionalism workers.
JIMMI R.The truck was clean and ready when we got there. The gentlemen that checked us out was so polite and helpful. Great place and great experience.
Rhonda C.Great Customer Experience
Gavin B.The mileage was wrong so I was charged an extra $100. It indicated I traveled 60 miles but I did not, so perhaps the mileage from the previous individual who used the truck was incorrect.
Miatrai B.Everething perfec Thank apreciate. You job
jose P.Parking
Clifton D.Excellent service
Johan R.The truck almost didn't start every single time I tried to start the engine. Something was seriously wrong with the ignition. The truck was falling apart inside as well. Definitely did not have a great experience.
CLAUDE R.I was charged more than what was supposed to be.
Milton M.Great service at pick up, on reminder phone call and excellent service at drop off! Creg was very helpful, knowledgeable and a joy to meet. Truck was reasonably functional, however tailgate required a bit more force to close than anticipated. Positive rental experience
Barbara I.Superb customer service! The rep was kind, knowledgeable and extremely patient as a I contemplated what equipment would suit my needs. He ask all the right questions and help me navigate what could have been a stressful situation. He is top notch!
Shayna S.The manager was great- very much appreciate him looking out for my reservation. I was on a tight schedule and could not have had any delay or reschedule
CATHERINE O.It was a nice and easy transaction. Glad to have done business with them.
Kendrick G.The associate are always helpful, professional and provide great customer service.. the Columbia Pike location is my first choice when I need to rent a truck. Bryan Doss is outstanding member of your team
John M.Excellent customer service
Xanthippia B.Agent at this location gave excellent service
Michael S.