Customer Reviews for U-Haul of Columbia Pike

9384 reviews

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Dauda was great! Very clear in what I needed to do, and even suggested a safe location for my vehicle since the lot is pretty cramped. Very kind and helpful!

ANDREWDANIEL F. 
Rating:
3.0

Customer did not leave a comment.

RAUFHASSAN C. 
Rating:
5.0

Sheldon Pogues checked me out and he did an excellent job

Richard C. 
Rating:
2.0

Fix the broken mirror and put dollys in the truck when people pay for them.

Kevin L. 
Rating:
4.0

More staff

Joshua E. 
Rating:
4.0

Receptionist was very helpful, efficient but polite

ZACHARYCOOK R. 
Rating:
4.0

Customer did not leave a comment.

MEREDITHLYNN D. 
Rating:
4.0

Customer did not leave a comment.

ZABIHULLAH N. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Shiva B. 
Rating:
5.0

Everyone was great.

Robert W. 
Rating:
3.0

The steering had alot of play in it.

Ernie M. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Great experience! Seamless!

BELINDAKAYE B. 
Rating:
5.0

The gentleman at the front desk was very helpful .

JAMAL-EDDINE I. 
Rating:
2.0

They changed my reservation from the closest location to one further away. Then it took ~30 minutes to get the truck. The employees were helpful but it took them 20-25 minutes to sell 4 cardboard boxes to the customer ahead of me. The truck needs the steering fixed, it drifted and required constant adjustment to steering. Felt like driving a very large boat with delayed steering.

MATTHEWRUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

Howard L. 
Rating:
5.0

Love this location period❣️

LAVONNEE S. 
Rating:
5.0

Customer did not leave a comment.

QUSAIFAYIZ ISMAI B. 
Rating:
5.0

Graet customer service

Laura P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDBARTHOLOM B. 
Rating:
5.0

I spoke with 3 different guys that work there and all were very friendly, hard working and gave great customer service.

CHRISTOPHER B. 
Rating:
2.0

Equipment was very dirty

Caroline R. 
Rating:
5.0

Sheldon runs an excellent u-haul store. He and his crew are ALL first rate in Efficiency and Good Customer Relations

JAMESROBINSON D. 
Rating:
4.0

Customer did not leave a comment.

MARKA P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWBRANDON C. 
Rating:
3.0

The staff member who assisted me was great, he was knowledgeable and courteous. However, the truck was in rough shape. The steering alignment was way off and the gear shift was loose and hard to push it up and down alto make sure it was in Drive and not neutral or 3. I honestly didn't feel completely safe in the truck.

BRANDONDAVID W. 
Rating:
5.0

Vehicle that I reserved was ready when I arrived. Upon returning the vehicle, check-in was easy. Impressed with the ease of renting the van.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

SIDNEYSMITH H. 
Rating:
5.0

Customer did not leave a comment.

Amy Z. 
Rating:
4.0

Customer did not leave a comment.

ALISSANICOLE O. 
Rating:
1.0

My credit card was overcharged by adding service i don't request Customer service was very poor never go balck to this location again and I don't advise no one to visit this location 5654 Columbia Pike falls church va 22041

SAMUELMITIKU T. 
Rating:
5.0

Parking was interesting for novice drivers on return

STEPHEN H. 
Rating:
4.0

Service a little bit slower, customers still waiting.

Tuan N. 
Rating:
5.0

Nice Costemer

MOULAYE ZEINE M. 
Rating:
5.0

Customer did not leave a comment.

Kumela G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLPIKE M. 
Rating:
5.0

Needed at least two dollies with Truck!!

LAVONNEE S. 
Rating:
4.0

Customer did not leave a comment.

Shara W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

gregory L. 
Rating:
5.0

Great service

John R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Absolutely nothing, Customer service at this location was exceptional, Thank you!

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

The employee who was there in the morning did not wear a mask. Also, several men looking for work were loitering between the trucks, approaching customers trying to get work helping with moving. The employee didn't seem to be trying to ask them to leave. As a single young female, this made me a bit uncomfortable. However, the truck ran well and pick up and drop off were quick and easy.

SARAHWALKER W. 
Rating:
5.0

Easy pick up and drop off!

JOHNPATRICK A. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIOS S. 
Rating:
5.0

Customer did not leave a comment.

Octavia J. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIARUTH J. 
Rating:
1.0

unprofessional stuff. they gave me hard time because I found the MI out it was different to the one on Cargo van . then I have to come back to the puck up location so many time to fix the issues. They wasted my time almost 2 hours . I was up set with the situation.

Raouah A. 
Rating:
5.0

Customer did not leave a comment.

ricardo S. 
Rating:
4.0

Loved the 24/7 pickup and easy app rather than needing to go inside. Fast and convenient!

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCUNNINGHA S. 
Rating:
1.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

On site manager was great

MICHAELCUNNINGHA S. 
Rating:
5.0

Customer did not leave a comment.

Josephine Y. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Employee was friendly

SETHALLEN W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANN B. 
Rating:
5.0

Great customer service!

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

LORENZOANTONIO M. 
Rating:
5.0

Super customer service! Very quick processing and the van I rented was really nice, modern.

JENNIFERDANIELLE H. 
Rating:
5.0

I was very grateful for the expediency and service at this location first thing on a Saturday morning. We were in and out in what felt like 5 minutes with exactly what we asked for and no stress. This is a much appreciated experience on a moving day!

ELIZABETHSARAH A. 
Rating:
5.0

Customer did not leave a comment.

RONNIE O. 
Rating:
5.0

Everything was so amazing from the staff to the vehicle to the ease of access to everything. Only suggestion is maybe keep the windows down after using super chemically air fresheners. Breathing was intense unless the windows were down. Thank you!

SOPHIAALEXANDRA E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

I arrived at 4PM to pick up my 4PM rental and needed assistance finding it. I was not able to drive off the lot until 4:45PM due to the looooong line.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

The guys behind the desk were very helpful. They made sure the trailer was connected correctly. I will use this location.in the future.

CAROLGEORGENE S. 
Rating:
3.0

Customer did not leave a comment.

GREGORYALAN L. 
Rating:
5.0

Customer service was great, there is a gas station next to it, and also parking available to leave the car!

grace P. 
Rating:
2.0

The truck seat was broken and could barely move close enough to reach the pedals. En route to my new home, the latch failed, door opened and half of my valuables fell out into the street. Lost about $200 in goods. Very very very upset. That particular truck needs to be retired.

SEEADAWN E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPATRICK M. 
Rating:
3.0

Registration guys have too much attitude

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Unprofessional staff and I got bombarded with workers that wanted to help me move to the point where I could next exit my vehicle. Just a poorly runner facility. The app to use truck share needs to be fixed because it continually crashed and I had to wait for an employee to come in to check me out. Took about an hour off of my reservation time. I will not use uhaul in the future.

RUSSELL G. 
Rating:
3.0

Customer did not leave a comment.

Carol Z. 
Rating:
5.0

The staff team is friendly. Thank you!

LUCIANO OLAVODE M. 
Rating:
5.0

Great Customer Service!!

KARISMAJOY H. 
Rating:
5.0

Customer did not leave a comment.

Wily R. 
Rating:
5.0

Customer did not leave a comment.

Frankie Jesse G. 
Rating:
2.0

The parking lot is hectic to navigate. Employees are hard to find and get their attention. The employee who set up our truck put the key in the ignition and left the door open and yelled over to us and pointed "that's yours" and walked away. I know it is a busy place but yikes. Perhaps it needs more staff support to keep things running?

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Nothing - this location was outstanding

JEFFREYALAN M. 
Rating:
5.0

Customer did not leave a comment.

CHIA-HUNG C. 
Rating:
5.0

I had a wonderful experience . You should add an extra person or two at the end of the month weekend. The men working were efficient and professional , but there were just too many customers all at once. When we arrived there were 5 people in front and 3 in back of us.

Erwin M. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

MARKEDWARD E. 
Rating:
3.0

I didn't realize there was a 5 gallon minimum on the gas and a $30 surcharge. I drove 26 miles and figured I would pay $4 a gallon for the refill of maybe 2 gallons of gas. Just felt nickled and dimed at the end.

Kyriakos P. 
Rating:
5.0

The gentleman that was working the counter was awesome. Awesome awesome awesome.

JANEY M. 
Rating:
5.0

Thank you

MOHAMMADHASAN A. 
Rating:
5.0

Good service but need to hire more employee because we have to wait on line almost l30 minutes . Only one person is In the counter . Need to improve fast service. Other than all excellent service.

JAKIYA K. 
Rating:
4.0

Customer did not leave a comment.

REDA B. 
Rating:
3.0

Jus teeing quicker. Took 45 mins to get the truck

Daniel C. 
Rating:
5.0

Rented equipment from here a few times and love the ease of everything. Equipment is clean, easy reservations and courteous employees.

KANANSURESH S. 
No reviews have been submitted for this location.

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