Customer Reviews for U-Haul of Cooks Corner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Cooks Corner

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David C. on

Rating:

Most staff are helpful and efficient. However, the computers at this location are extremely slow and don't remember customer data. Sometimes it is not possible to actually complete a rental as the software requests more and more contact info. Very frustrating and slow. Truly pitiful computers and software in this day and age. Renting should be fast and efficient. David Casada

Elizabeth C. on

Rating:

Customer did not leave a comment.

Alan T. on

Rating:

clerk was alone doing her best to help multiple customers, store under remodel.

Barry L. on

Rating:

Na

John G. on

Rating:

Nothing in this case.....The employee, Dawn Pennell, was of immense help, and extremely professional. Thank You

robert m. on

Rating:

Customer service was awesome! Thanks

kathy k. on

Rating:

Customer did not leave a comment.

Brandi A. on

Rating:

I was very satisfied with my experience.

Jim B. on

Rating:

Customer did not leave a comment.

Helen B. on

Rating:

Dawn was awesome and helped us immensely in a bad situation.

John M. on

Rating:

This franchise does a great job. It does have a great location for business visibility ; but desperately needs a bigger lot!

Eric G. on

Rating:

The staff were very helpful and accommodating to us. The only issue I have with this particular U-Haul center is it can be hard to get in and out of being in a very busy part of town and it's parking lot is fairly small.

David S. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

I thought the place was clean and the vehicle was clean. However I thought customer service could have been friendlier. You got the feel that the ownership feels as if 'we're always going to get business anyway, so no need to be particularly friendly'.

Richard P. on

Rating:

Michael, the manager did a great job

glen m. on

Rating:

Had to wait for quite a while, because nobody was there. I asked again about visibility issue with truck, and he said mirrors could be adjusted but that they are very tight and require a lot of effort. I don't think they could be adjusted, and the visibility was poor, a bit dangerous for driver, especially when towing a trailer.

Bill C. on

Rating:

The trailer that I reserved (and paid for) on-line and ahead of time, was not ready when I arrived to pick it up. Not only was it not ready, it wasn't even at the facility. I went 2 miles down the road to another facility to pick it up. When the trailer is not ready, U-Haul has the $50 guarantee they are supposed to offer. Guess what? You guessed it. Nobody even mentioned this to me. When it was time to return my trailer to the Newcastle, Maine location, the owner of the store refused to accept the trailer, and physically blocked me from returning the trailer, and made me take it with me, even though this was the drop off location on the contract that was written by U-Haul at the time of my rental. When I called the 800 number on my rental, they had changed the contract (without discussing this with me), which is illegal, and simply changed the contract from a 1 way contract of Brunswick to Newcastle, to a Brunswick to Brunswick round trip. To make it worse, they lied about doing this, even though I had the printed copy of the contract IN MY HAND and even PHOTOGRAPHED THE CONTRACT AND SENT IT TO THEM. Even with that, they would still not honor the Newcastle drop off, insisted that I bring it to a location that was 25 more minutes away from my original drop off, and threatened legal action If I did not comply. I would describe U Haul'ls actions in this as illegal, deceptive, hostile and unprofessional.

james h. on

Rating:

Customer did not leave a comment.

ED B. on

Rating:

Customer did not leave a comment.

Bryant H. on

Rating:

Excellent service! Very knowledgeable and helpful.

Terrence M. on

Rating:

The people were very pleasant and took the time to talk to me about any questions I might have.

joseph d. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Customer did not leave a comment.

L-an J. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

Crew was great with pick up and drop off. Got me in and out super fast! Trailer was just what I needed. It would be nice if there was a location closer to Damariscotta then 45 minutes, but it is what it is.

Rebecca W. on

Rating:

My problem wasn't with the employee, she was very nice and helpful. My problem is with making an online reservation. My reservations were duplicated, cancelled, I couldn't find them,etc. And when I called about it I was on hold both times for over 20 minutes. Horrible!

matthew w. on

Rating:

the pick up in Brunswick was very slow service. But once I was help by the young girl she was great. The drop off was a terrible experience!!! I called the drop off place in Brighton Ma. They said I couldn’t drop off because they where closing but on line states it’s open 24hr drop off. The 2 people where so rude I was A palled in what they were saying to me and how they were saying it to me. So I drove an extra 15 miles which is not that much further but it is when you are in a crunch for time and planning on one thing you have to do another it’s unfortunate . So I do not recommend ever for anyone to go to the Brighton U-Haul !!!

Patrick R. on

Rating:

Great experience. Job well done to all Involved.

Bob D. on

Rating:

Customer did not leave a comment.

Dwight B. on

Rating:

It wasn't clear to me how the 24-hour drop-off worked. I did get to the drop-off location shortly before they closed but more info on how to drop off after hours would have been helpful. Since the drop-off was a couple hours away from my home, I would not have wanted to take the trailer home and then back the next day.

merlin s. on

Rating:

Personnel was attentive to my needs and provided the equipment needed for my immediate task. Would definitely do business with them again.

Thomas J. on

Rating:

Customer did not leave a comment.

Arthur K. on

Rating:

Customer did not leave a comment.

SHARON O. on

Rating:

Customer did not leave a comment.

tom f. on

Rating:

Customer did not leave a comment.

Tammy D. on

Rating:

I did not like that the employee was using her personal cell phone to take pictures of my drivers license. Cause for concern due to past fraud attacks.

Donald D. on

Rating:

Everything was done very professional

SCOTT H. on

Rating:

Customer did not leave a comment.

Mary H. on

Rating:

You made it easy from the reservation process to drop off. Friendly and helpful. Thank you.

Herbert H. on

Rating:

The local location was great, your call-in center is horrible. Ended hanging up on them and driving to my local location to secure a rental.

William D. on

Rating:

They were great to deal with. Very friendly and helpful.

Chris C. on

Rating:

The location needs more staffing. Took 20 mins before beginning the drop off process.

PAUL W. on

Rating:

Customer did not leave a comment.

Chris H. on

Rating:

All was good.

Lisa M. on

Rating:

The location was understaffed. There was only one employee and six customers waiting for service.

CHRIS L. on

Rating:

Bill was a joy to lease from, U haul can be proud of this franchise. The unit worked fabulous and one minor glitch was mitigated in no time by Bill. 1700 miles with a car in tow and really never knew it was behind us until we hit the worst interstate in the country, go figure the Washington DC area has the most pot holes up the entire east coast. Good job Federal government. At least U haul knows how to provide service. The team at U haul in Maine was equally proficient at their jobs, sorry I did not get their names but they were great.

Amanda M. on

Rating:

REally nice gentleman unhitched my trailer and sent me on my way. Could not have had a better experience. Thank you!

Elizabeth M. on

Rating:

Customer did not leave a comment.

Laura H. on

Rating:

Customer did not leave a comment.

Janet J. on

Rating:

Customer did not leave a comment.

Steven b. on

Rating:

After flying into Boston on an overnight from Burbank then waiting to catch the bus from Logan up the coast to Brunswick I was feeling it but Dawn and especially Michael were a great help in explaining a few small misunderstandings on my part and they made the rental of the 26’ truck easy and professional, highly recommended, thanks again guys!

Andrew S. on

Rating:

Customer did not leave a comment.

linda j. on

Rating:

The staff I spoke before I rented and rented were very professional.

Timothy G. on

Rating:

Customer did not leave a comment.

Rick G. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Helpful courteous staff.

Capt Loren F. on

Rating:

#1 UHAUL experience I have had in over 30 years of moving with UHAUL and many large companies. I live outside Maine and my mother, who lives in Maine, had recent health incident that complicated a long-planned move and ALL the related logistics. I called the UHAUL team there at Cook's Corner and, while on the phone, they had a truck reserved on SHORT notice so that the move could continue under extenuating circumstances with friends traveling in from other points in Maine. The test of customer service is LISTENING, UNDERSTANDING, EMPATHY and ACTION TO ASSIST. When moving things in Maine again - I will use THIS location, THIS team - they get it 100%. PRO-CUSTOMER - simply fantastic - cannot say enough about their professionalism. 5 STARS!

Andrew S. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

No smoking in vehicles. Truck smelled like an ashtray.

Robert B. on

Rating:

Customer did not leave a comment.

Bradley B. on

Rating:

I tried doing the on-line return after hours and it didn't work for me.

ROBERT L. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Have 4 x 4 trucks available

Ernest P. on

Rating:

Customer did not leave a comment.

Kimberly L. on

Rating:

A couple of concerns with this rental experience: 1) When I made the reservation online I selected to use the mobile pick up option. When I arrived and attempted to check in with my phone I was unable to complete the process. The cargo van the mobile app told me to go pick up was not actually in the parking lot. I had gotten through the part where I submit my picture and pics of my license, but then I had to go inside since the cargo van was not there. They gave me another van, which was fine, but the online pick up ended up be more work and annoying. 2) I was told to fill the truck back up when I returned it, as I left with the marker on the "full line." When I left the U-Haul parking lot it said about 355 miles until empty. I then drove the truck 50 miles and filled it back up. I put. 6.6 gallons back in it and there is no way the cargo van used 6.6 gallons only going 50 miles! When I checked the miles to empty upon return it said just over 400 miles until empty. So....I ended up paying for twice the amount of fuel that I used!

logan g. on

Rating:

Well, hope other customers think before using uHaul. I got a quote of 29.95 thinking that was the flat fee, even with my distance driven. Mind you, this isn’t the first time I was charged more, this time was just ridiculous. Instead of 29.95, it was 80 some dollars. Never again will I move with this company!

George L. on

Rating:

Everything was fine until the return of the vehicle. The woman at the counter had no idea what she was doing. I missed another appointment because it took her "forever" to check me in. There were even several calls seeking help on her part! I will be needing a vehicle again and I will look elsewhere.

tom g. on

Rating:

Customer did not leave a comment.

Crystal K. on

Rating:

Customer did not leave a comment.