Customer Reviews for U-Haul of Deptford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Deptford

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Susan P. on

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I had rented a 26" truck on the Tuesday before and was only charged .99 a mile but because I had to use a truck on a Sat I was charged 1.79 for miles. I feel that is un fair and price gouging taking advantage of people who work hard all week and then have the to rent a truck on their day off that happens to be a weekend. The sales men were friendly and nice. What is an environmental fee? why am I charged that?

Derek B. on

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Barbara M. on

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Ted P. on

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Eric H. on

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Guys were friendly, knowledgeable and efficient. Absolutely great experience. Thank you.

Deborah R. on

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Customer service was top notch. Paul and Glenn were very helpful and informative.

KEVIN A. on

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We were driving from Philadelphia, PA to Phoenix.AZ when one of the hold down straps on the tow dolly broke. U-haul dispatch called their service provider to come out to assist us, but he did not have a replacement strap. Fortunately I had a ratchet strap that he was able to utilize, but that only helped so much. We were in New Mexico, almost 300 miles from Phoenix, and to finish our trip, I had to get out every 50 miles to reposition the strap back over the wheel and tighten it back down. This added another two hours to our journey. My suggestion would be to supply your service providers with replacement parts and or replace the straps periodically so that this does not happen to the next person. Sincerely, K.Archut

Jose T. on

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I want to thank Tyler for helping me with my rental. I called the 800 U-Haul phone number, and the girl told me nothing was available until the 16th. That is unacceptable. Please commend Tyler on my behalf.

Norberto B. on

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Good hours. Not enough parking.

Richard W. on

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Megan H. on

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Jennifer M. on

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Danielle S. on

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Told me one price and gave me a more expensive one will never use u haul ever again

Donovan J. on

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Jason C. on

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Tami P. on

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The representative that helped me was friendly and very helpful this was the easiest service that I've ever used and the self drop-off was very easy to do

Jennifer M. on

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jarrett a. on

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Michael W. on

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Trisha H. on

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Very friendly and helpful. Great service.

Jim C. on

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Elwood W. on

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Keep the good work up

Ches G. on

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Gilda R. on

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Gale B. on

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Very polite and pleasant employees.

Ron D. on

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Sean R. on

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Robert F. on

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Excellent drop off process, very quick & easy.

Jana D. on

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excellent customer set, friendly, knowledgeable. had everything ready to go when I got there

Denise P. on

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Great customer service.

phil l. on

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Staff was great. Thank you.

William Q. on

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Alex M. on

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ANTONIO H. on

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This is one of the better locations. I went often and have had issues at other South Jersey locations but this location by far the best I have delt with.

Dwayne R. on

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Since it was an emergency need for us it wouldn't have mattered however it would have been nice to get a AAA or other discount.

richard c. on

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It's all good

Joan D. on

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Joseph H. on

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Quick service - truck was ready at when I arrived at my pick up time. Drop off was a breeze, everyone I dealt with was very helpful.

patricia d. on

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I was charged for almost 40 miles when we only put 25 miles my estimate was 87.00 and when truck was returned I was charged 106.00 called and talked to Paul and he said I had to go somewhere else too the truck was returned within one and a half hours had to pick up washer and dryer Paul said that is the charge and basically he said thats whats on my credit card I told him I will never use his location again and he was rude

John B. on

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No improvement needed. All staff courteous and well informed. Rates explained fully. No hassle. Have rented there before and will do so again.

Richard B. on

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Very courteous efficient staff. Moving is a painful experience so it is helpful when when the people you are relying on are helpful and pleasant

Cody P. on

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Joe R. on

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Nice truck

Joe R. on

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Windshield leaks drover side top10 to 12 inches from mirror mount

chris c. on

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Chris and the rest of the staff were friendly, courteous and recommended the equipment that was suitable for this job.

BILL M. on

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The Box Truck we got is not to save to drive. The truck needs shocks, first bad we had a bad truck...Look into it, thank you

Raymond I. on

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Friendly service and clean truck and materials

Richard P. on

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Mike J. on

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Jennifer M. on

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Bruce D. on

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John F. on

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Matthew S. on

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The corporate 24/7 system is very temperamental and glitchy. The manager at the location (Paul) was awesome and helped us overcome this after hours.

lori f. on

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I called the Deptford location and got a lady on the phone that was not from the location. She was not good at all and ended up booking my uhaul in the wrong location even after I told her 3 times where I wanted to pick it up. Paul Storms at the Deptford location was great but you representative on the phone was very disappointing-

sebastian b. on

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Denise F. on

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Karl R. on

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Richard K. on

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Derek B. on

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Sunnie J. on

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Michael D. on

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Not much. Very friendly.

Stephen W. on

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Robert m. on

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Carol G. on

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eugene a. on

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You need a lot bigger parking lot.

kelly S. on

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Always quick and easy at this location!!

Phillip L. on

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Free beer, just kidding. I rent a pickup twice a year at the Deptford location and have always had a positive experience.

John R. on

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Mary S. on

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JoAnne B. on

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The person who check me in and out charged me $17.00 for gasoline although I filled the gas tank back to the original point. I have never had this experience at this location before but due to this experience I will never rent from them again.

Edward B. on

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robert f. on

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keith b. on

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linda p. on

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Michael M. on

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Put fuel in truck above where I got it. The lot is on an incline which caused the gas gauge to be different from I had it filled. The attendant refused ti do anything and charged me for more gas

Stacey D. on

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Keep up the good work!

Andy Z. on

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When I booked the rental the website indicates $.99/ mile. I was charged $1.79 / mile because weekend. This was misleading and should be corrected ASAP.

Terence m. on

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MY ONLY COMPLAINT WOULD BE FINDING MY ORDER ON THE APP WAS A LITTLE DIFFICULT AND FRUSTRATING, BUT PAUL AND HIS CO-WORKERS HAD EXCELLENT CUSTOMER SERVICE.

Dennis S. on

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Joseph A. on

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Just a great experience. Friendly service. Easy, quick in and out.

sal m. on

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The customer service representative that help me his name was Tyler he was rude obnoxious and not very helpful I had to ask every single question how do I hook up the car how do I put the straps on every detail he did not help me with one thing

john r. on

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Very good people to deal with! Thank you!

Fred C. on

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Len S. on

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Friendly staff,truck was perfect for my quick move.

David C. on

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Pat H. on

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Ray M. on

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Kyle S. on

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Theresa L. on

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the clerk who checked us I was wonderful.

TONY Z. on

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very nice trailer definately will rent this again

Coleen M. on

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Tiffany J. on

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Never fire Paul, he’s amazing!!!!

harry l. on

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Raymond K. on

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Eugene G. on

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The guys working there were very helpful. I'd send people to that location.

Martin S. on

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If the online reservation isn't assigned, please provide the customer with details and or options. I was given a number for the branch that did not answer. I waited for a employee to arrive to address multiple unassigned online reservations. I was told that a POS update was in progress, that could explain for much of the issues.

Ali H. on

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Make sure that the back of the truck is clean as well as the cab of the truck, I had to sweep it out myself and mop it............not happy with that.

Brian W. on

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Mark B. on

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Just a quick function check with the rental rep would be good. (mirror button, lights, etc)

Katherine D. on

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Joseph A. on

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gary c. on

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Martin o. on

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Give the two guys working at 2pm today a raise. helpful, good customer service, polite, had what I needed at the location... made sure I was 110% ready to pull away. couldn’t have been a better experience !

William L. on

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JIM D. on

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Guys were great

jennifer l. on

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James W. on

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thomas g. on

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Quick and easy. This UHaul truck and a couple of friends saved me 70% of the cost to have the retailer deliver my furniture. I'm very satisfied.

Rodolfo F. on

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Claudia C. on

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Stephanie B. on

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The 2 gentleman that helped me were amazing!! They could tell I was stressed and did everything in their power calm me down and make light of a stressful situation. I would highly recommend them and uhaul to anyone.