Customer Reviews for U-Haul of East Orange

5936 reviews

141 Freeway Dr East   East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

(973) 676-5824

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 676-5824

141 Freeway Dr East
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was charged for 2 days. I rented for one day. Same day return

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
3.0

Customer did not leave a comment.

GEOFFREY R. 
Rating:
1.0

Have the equipment delivered to location closest to customer. Have better running equipment.

ANTHONY I. 
Rating:
5.0

The employee that greeted me was very respectful, clean and very knowledgeable of the U-Haul equipment. He also hooked up the trailer I rented and verbally gave me proper instructions on how to properly hook the trailer, which was seamless. The same employee checked me out on my return date. He is a true asset to your company. Thank you very much and keep up the good work.

MARK S. 
Rating:
3.0

There was a nearby location, better stocked.

JOHN B. 
Rating:
3.0

Excellent

HARRY S. 
Rating:
2.0

Did not have my truck. Was forced to downgrade. Also had to wait an additional hour for them to rectify the situation. Never got mattress pads I ordered. Didn't not have the right quantity for moving blankets. When returning the vehicle the rep was outside socializing with his friends that were parked on the premises. When asked if he was the rep he was very rude. Will not come back to this location ever.

LAKIESHA T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

antonio B. 
Rating:
5.0

Customer did not leave a comment.

roland G. 
Rating:
3.0

Customer did not leave a comment.

Christine E. 
Rating:
5.0

I don't think you need to do anything because the service is great and customer service representative is very knowledgeable and carering so i don't think you need to do anything so as they say if it is not broken don't try to fix it thanks

GLENWYN J. 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL M. 
Rating:
3.0

I would like to do a claim about my last rental, contract no 21911874. I did my reservation to pick up the vehicle 10' Moving Van at 22 PASSAIC AVE, KEARNY 10am on Sunday 5th. But when I arrived there, in a gas station, the only vehicle available was a Cargo Van. There wasn't nobody to talk with me and provide help. I had to call to the U-Haul to know what to do. After wait, the employee said I should go to another place to pick up the right car at 141 FREEWAY DR EAST, EAST ORANGE. Meanwhile I was getting late, I was paying people per hour to help with the moving, they were waiting for me and I had to take an Uber to go to the new address. That situation was totally unacceptable and inconvenient. Besides made me very stressed and worried. I request some position about that.

VANESSALUISA V. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Great customer service!!!

Jermaine S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

GALONNDONTE W. 
Rating:
5.0

The only one that I go to

WALTER W. 
Rating:
4.0

Have more truck.

PIERRE D. 
Rating:
4.0

Customer did not leave a comment.

Sheila T. 
Rating:
5.0

The guys were a great help Friendly and everything I would forever give them business Nadir Jorge and Jeremy thanks for making this experience smooth

NATALIE M. 
Rating:
1.0

I left my ez pass in the van by accident, I called uhaul that night as soon as I realized. When I went back the next day the guy behind counter was profoundly unhelpful, telling me "it's gone bro"

CHRISTOPHER T. 
Rating:
5.0

The customer service representative was very professional, knowledgeable of explaining the rules and regulations of your rental experience.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

LENORA B. 
Rating:
2.0

Uhaul from NJ made my moving project become a nightmare. They couldn't find the trailer hitch for my car. The system said that the only location that had the part was in Staten Island - NY. They made me go there 2 times and pay 32 dollars in tolls plus one hour traffic for nothing! And I end up buying the trailer hitch from someone else, plus delayed my moving date in 2 days. Great! Isn't it?

BRUNO S. 
Rating:
1.0

The office girl was so rude to me. I spent 2 hours I ordered the truck to calling to the U-Haul customer service to ask them tell her to give me a 26 foot truck what was reserved myself 4 days in advance. She said that doesn't trust me that I will return the truck on the same day. How it's looks into me. I have an reservation and I have to get a truck and your job is very simple to give me a key. Definitely don't recommend a service there

ANDRIYM V. 
Rating:
5.0

Customer did not leave a comment.

LIKISHA T. 
Rating:
3.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
4.0

Customer did not leave a comment.

LEON A. 
Rating:
5.0

Customer did not leave a comment.

Likisha T. 
Rating:
3.0

Customer did not leave a comment.

Nichcolas C. 
Rating:
5.0

Customer did not leave a comment.

EARLINE W. 
Rating:
5.0

Customer did not leave a comment.

HILROY G. 
Rating:
5.0

Customer did not leave a comment.

ROLAND G. 
Rating:
5.0

Customer did not leave a comment.

DELLA M. 
Rating:
5.0

Nothing

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

PEARLIE N. 
Rating:
5.0

Jeremy was excellent

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
5.0

Customer did not leave a comment.

JAMILA M. 
Rating:
5.0

Staff was great. I would hire them for my own business

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Dannisha C. 
Rating:
4.0

Customer did not leave a comment.

PHILIP B. 
Rating:
1.0

Customer did not leave a comment.

RUMAINE D. 
Rating:
1.0

the truck that was given to us the a/c didn't work for a 12 hour trip . This was the worst experience i ever experience. Also noted that the car dolly was faulty equipment.

KAREEN B. 
Rating:
5.0

Customer did not leave a comment.

Generra W. 
Rating:
2.0

Retrain staff. The young lady behind the counter at this location around 1:15pm has a terrible attitude and lacks key customer service skills. She needs to be fired or trained. In the meantime she should not be dealing with customers. If you have cameras I suggest you review how she engages with customers and respond accordingly.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

AYESHA B. 
Rating:
5.0

Service was great

ARTHUR T. 
Rating:
4.0

Customer did not leave a comment.

NAPOLEON W. 
Rating:
1.0

Worst company by far charge you multiple times for a piece of shit product they don't do anything it should be just a building no staff they are pointless as well as pick up drop offs ridiculous I dropped my trailer off a whole day before I couldn't use the app or the site to check in the drop off so they labeled it as dropped of 12 noon shit business worse staff

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASARAUJO F. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

LEONSON M. 
Rating:
4.0

Customer did not leave a comment.

GERARD M. 
Rating:
3.0

The tires needed to be replaced and the reception at the front desk was less than polite.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

LYNROY D. 
Rating:
5.0

Very courteous and friendly

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Vladimir R. 
Rating:
5.0

Not a thing. From reserving to pick up to return service was great. Online convenient checkout and return notification and availability of moving related items was more than you could ask for.

STEVEN T. 
Rating:
5.0

The service was great...

STEVEN D. 
Rating:
5.0

I prefer the gas tank starts on full, Most the time I need to put gas in before I make my delivery. It's very inconvenient. And filling it to the starting point it tricky especially in were you can't pump your own gas.

MICHAEL J. 
Rating:
5.0

Awesome service!!!!

LESLI O. 
Rating:
5.0

Staff vey friendly and attentive thanks for your service this was my second time in two weeks will use sgain

Charlotte J. 
Rating:
5.0

Excellent service

PAMELA S. 
Rating:
5.0

My overall experience was great because of the amazing help , The gentleman gave when i had to call the store managers number because nothing wasn't working. He stayed on the phone and tried several attempts to get my reservation to go through. And finally he was able to process my order and made sure i was able to unlock the lock box and get the key.I really appreciate everything he did. He was amazing

YVONNE B. 
Rating:
5.0

The staff member was a true professional

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

ALTARIQ L. 
Rating:
2.0

The customer service at this location is too poor. You need to work on that. The first staff i met was so rude. He even refused to complete my pickup. Thank God for his colleague that came to my help amd attended to me

AMOS S. 
Rating:
5.0

Customer service agent at this location was extremely professional and helpful...

BELINDA M. 
Rating:
5.0

Major improvements need to be done in the scheduling department. I was bumped around from location to location and when I finally called the day prior to confirm my location I was on hold for over an hour with the most rudest woman just who constantly put me on hold without warning and hung up on me before I could confirm the location of my pick up. I called back and waited another hour to speak to a manager who was able to switch my pick up to the desired location. The morning of however we were switched back to the original location which was out of our way. We called and spoke to the same rude woman who was not helpful and again began to put me on hold without warning. The way this department is run is absolutely ridiculous. I work in hospitality and this is by far the worst customer service I have ever seen. When I brought up the fact that i was 2 minutes away from picking up the truck in the location guaranteed to us and I just got an email saying it was changed I got a response of “oh well, there are no trucks available in all of northern nj”. How is it I was able to make a reservation but you're telling me there's not one truck available? Completely unacceptable and I am truly disgusted. The only pleasant experience was the man at the Uhaul facility who was extremely nice and considerate. I will never be using uhaul again and will be telling everyone I know to look elsewhere, not worth the headache or aggravation for such poor customer service.

KAITLYN M. 
Rating:
3.0

Customer service was terrible!

AKO A. 
Rating:
5.0

Customer did not leave a comment.

SHERN N. 
Rating:
5.0

Customer did not leave a comment.

TADEUSZ K. 
Rating:
5.0

Jeremy Saldana was very professional and courteous also helpful.😊🙌👍

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Yvette B. 
Rating:
4.0

It was a good experience at that location

BEVERLY R. 
Rating:
5.0

Thanks

CHARLOTTE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
5.0

The key was very hard to turn I lost alot of gas, time due my fear of not being able to get it to start up again. Other then that everything else was great!

ARIELLA V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Reps were good ( pick up & drop off ) but the 26' truck is not safe as it looks like it was in a bad accident previously, the truck is driving sideways (not straight ) and badly needs Alignment

TAREK E. 
Rating:
3.0

The Van's should be serviced before releasing them to customer the brakes were bad on my cargo van and the van needed a bad wheel alignment. I dont see how those things are not taking care of before providing the vehicle to the customer! I wouldnt recommend anyone to this location

Denneshia S. 
Rating:
4.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

HAKEEM J. 
Rating:
4.0

Customer did not leave a comment.

SAOUD N. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

FREDDY G. 
Rating:
4.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Lanaizha H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

Having to call someone to verify a second contact person made the rental process a little inconvenient. I myself and others had to correct the desk person on the amount of gas before leaving U-Haul facility.

ELLIS D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
No reviews have been submitted for this location.

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