Customer Reviews for U-Haul of Eureka

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Eureka

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Benzie C. on

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CONNIE M. on

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Five days in advance of the pick up date, I reserved a 10’ truck over the phone with this office, and gave a credit card number. Two days prior to pick up date, I reconfirmed the reservation. The day before the pick up date, on Sunday, this Eureka office called me to say they did NOT have the 10’ truck available, saying it had been recalled. On a Sunday? I was told that I could either drive 50 miles round trip to pick up a 10’ in another town, or take a 15’ at same rate. Since they add mileage charges, 50 more miles would take cost an additional fee. I opted for the 15’ truck. When I went to pick up truck, 3 guys were behind the counter. I was the only customer. They had two 10 foot trucks in their lot. When I asked about those two trucks, I was told they had overbooked. Recall or overbooked? When I asked the drop off location, I was told I had to call myself. So I called it while standing at the counter. I thought they might the three helpless young men might learn some customer service. It was quick and easy. Finally, they handed me keys after ringing up an exorbitant tab, over $400. They did not show me which truck was the one I rented. I had to go back inside to ask which truck, to which one of the guys made a major effort and pointed to one of several 15 footers in the lot. To improve customer service: 1. When a truck is reserved, it should be considered a commitment by uHaul. The truck should be ready & waiting for the customer at the prearranged appt. time. 2. If a truck is promised to a customer, but they fail to deliver it, uHail should transfer the promised sized truck from the nearest location (within 30 miles) rather than telling the customer to do extra driving and up the truck in another town themselves. 3. Small customer service considerations (such as identifying drop locations for the customer) should be done for the uHaul customer if requested. The only plus I can say about uHaul is that the truck did not brake down on the trip......this time.

Richard T. on

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This is an awesome location. The attendant was fast unhooked the trailer processed the closing and I was on my in minutes. Thanks again

George B. on

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Randy E. on

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The service at this location was first rate. From the beginning all through my rental time to the drop off. The location is well maintained with supplies and clean inside and out.

Raymond F. on

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Three days ago I logged into and reserved a U-Haul pickup truck for 24 hours use beginning at 2:30 pm local time for Saturday 09/14 to return on 09/15. My master order number was 28019104. My eventual contract number was 97719227. When I arrived at the Eureka, CA center at 9:30 am for pick up of the truck, their computer listed a 10 foot van. The staff person thought that there must have been a glitch in the system as the 10 foot van is the default setting for on line rental. There were no pickup trucks available until 2:30 pm, so I had to settle for returning at that time. This resulted in a 14 mile wasted trip for me and I had to change my moving use of the truck for this rental process. When I returned at 2:30 pm, the local staff then had considerable trouble with the U-Haul computer system which resulted in further delay of my local moving plans. I believe the local staff did everything in their power to fix the situation but were limited by U-Haul computer network. I would suggest getting after your tech support people. I do not now trust the online reservation system and the delays and misinformation that it caused.

Evan C. on

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Put the wrong trailer on, had to redo the entire process to give me an older, beat up model, and had me sign a contract and did not keep a copy for the store?

Michael T. on

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Both young gentlemen that helped me were polite and helpful.

Mark M. on

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Jane C. on

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Less waiting in line for pickup.

Scotty P. on

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Shari M. on

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My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Jamie K. on

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I could not be happier. The truck was clean, had great tires, was easy to drive and the staff were friendly. I am a customer for life.

Karl K. on

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Service was supurb.

Michael D. on

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Truck was clean, but the ashtray was dirty.

Joan S. on

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Give Kyilie a raise. I don't know her but she put up the all the craziness that was my life for 3 days, and never broke a sweat. She did everything she could to make things easier for me.

Anita K. on

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I was over charged hung up on and I still have not been credited my money

Nanette H. on

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brett m. on

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The staff were really great! They were very helpful!

Thomas P. on

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Prompt, courteous service... Thank you.

Jerry M. on

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koan s. on

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The truck was very clean and drove great but the dolly we rented the first day wasn't. We had to stop and put air in one of the tires, it was so low. And the plastic piece over the tire was cracked in 3 places and faced outward a bit, almost rubbing on the tire and not placed straight over like the other one. We went slow and watch it for awhile but it didn't seem to affect how it handled so we were ok with it. Also they didn't try to say we did it so we were really okay with that. The staff were wonderful.

Rosemary M. on

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ronald h. on

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K.Spencer H. on

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I had reserved a dolly and the reservation confirmation reminded me that I had reserved a dolly and all was ready for me at pickup. Upon my arrival, there was no dolly available. Is there a better way to ensure ordered items are available if reserved? One concern I have (and would appreciate a response from U-Haul about it) is in photographing my drivers license with the staff's personal cell phone. I would feel more comfortable if there was a U-Haul company tablet or device, if you must take photos of sensitive personal information like a drivers license or I.D. Although the clerk assured us that her personal cell phone doesn't store the images of my drivers license, I would have felt much better if U-Haul wasn't conducting its business via an employee's personal cell phone, and instead provided its employees with a company device that looked, well, professional.

Christina M. on

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William M. on

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Jessica R. on

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The employees were great. However, the call-center reservation and after-hours drop-off were abysmal. The truck I reserved over the phone was not available when I arrived. I never received any of the promised texts or emails confirming my reservation. The on-site employee helped me start a new contract for an alternative rental option (cargo van). When I returned with the van for the after hours drop off, the online app would not recognize my location. I was unable to continue the return process. It was pitch black at the location which is in a unsafe area of town. As a lone woman wandering around the lot attempting to unsuccessfully locate the UNMARKED key drop box, I felt extremely uncomfortable. I then attempted to call customer service for assistance because I did not want to be charged the late return fee as I WAS NOT LATE. However, I spent nearly AN HOUR waiting on hold. I was about to leave (furious by this point) when a very curt and unhelpful person answered. She never asked if I was okay, and didn’t bother to ask my name or take my contract number. It was a total waste of my time and put my in a dangerous situation in that parking lot. You should have a backup for app failures, and the rental location should HAVE THEIR KEY DROP BOX CLEARLY MARKED (i.e. as shown in the instructional video on your website).

Kelly N. on

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William I. on

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Michael T. on

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They rented defective equipment that had a brake fluid leak. this shows a complete lack of checking the equipment properly before renting it out. Also your customer service department is atrocious and should all be fired. Renting defective equipment was never looked at as dangerous to me and my friend and one person said we would have to drive the empty defective equipment back to Eureka. I will never recommend Uhaul services to anyone ever again. A complete disaster of a customer service department and atrocious

Julia G. on

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Fix the dang machines that read the credit cards, and stock some printer ink! The staff weren't able to print out my contract because they were "out of printer ink", and the machine/card reader freaked out, so we had to do everything via text. It was 100% not the fault of the staff, but come on.

Raena W. on

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desiree J. on

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Thank You

LAURA G. on

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The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

mark r. on

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Made a reservation, staff was helpful and friendly.

Georgia N. on

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Staff was very nice and helpful. Units are clean and maintained well.

Lydia A. on

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Fast, efficient and very professional! All around great service 👍

Babette M. on

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They were able and confident while assisting many customers.

barbara n. on

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A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

John T. on

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Thank You 😊

ha e. on

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never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

carolyn w. on

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They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

Carl M. on

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The staff was always friendly and helpful. Nice facility.

Ginger G. on

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My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

dana j. on

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The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

John T. on

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All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Robert F. on

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Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Jessica K. on

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had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Sheri B. on

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I am not happy with your company at all!!!!!!!!!!!!!

david v. on

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Good customer service.

john N. on

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Would recommend this process to anyone that's moving.

Laurel C. on

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The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Richard K. on

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I was disappointed in paying for a month of storage after moving my stuff out.

Susan M. on

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They are very nice and helpful at this uhaul!

todd h. on

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The workers were very helpful, efficient and friendly

Cindi K. on

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good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Thomas D. on

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Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

susan T. on

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My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

frances c. on

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I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

todd h. on

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After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

wendy d. on

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Thanks Michael, Travis and Brent. You always make my visit great!

michael b. on

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I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Kay S. on

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The staff in particular the gentlemen who helped was attentive, friendly and helpful

Cindy L. on

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Cindy L. on

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Staff

Katherine L. on

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We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

peter S. on

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Lll

James M. on

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Service was excellent

justin f. on

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Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Chad A. on

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Great staff and having a storage unit right there worked out perfectly. Thank you!

DEBORAH D. on

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It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

william m. on

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Great service, Ash in particular. Thanks for all the help.

Michael F. on

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Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn’t have to move our house 500 feet to the truck or the storage unit because there wasn’t enough room

steven p. on

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Staff was very helpful about a change in plans about access to my U-Box.

Dara S. on

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Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Tom S. on

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The staff went above excellent service multiple time. I will recommend this location to everyone

sondra d. on

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I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

ANGELA G. on

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There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

robert w. on

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Thank you

Jill R. on

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There are no gates at this facility, just cameras. My one issue is that the area between the U-Haul store and the storage area is being used as storage for trailers and you have to veer around them.