Customer Reviews for U-Haul of Eureka

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Eureka

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Daniel B. on

Rating:

They were great - understanding and helpfull!

Robin K. on

Rating:

Manager was very helpful. I was due a refund, there was not enough cash in the drawer to submit cash refund, manager was able to put on my prepaid debit card. Just waiting on it to post. Very kind employees

Austin S. on

Rating:

There is too much negativity with my experience with U-boxes to list them all. Highly do not recommend. Should have went with the PODS company for my move. Will be filing a better business bureau report about my experience.

Lora B. on

Rating:

Customer did not leave a comment.

Chad Z. on

Rating:

U Haul staff was professional and courteous.

Rachael S. on

Rating:

Customer did not leave a comment.

Ariel V. on

Rating:

They gave me the wrong truck, which added a false 5000 miles to my trip. It took 3 tries of attaching a tow dolly to find one that worked... I will never use Uhaul again. I do not recommend Uhaul.

Danielle W. on

Rating:

thank you!

Ariel V. on

Rating:

It took 3 tries to find a tow dolly that worked. I got to help the poor lady who was trying to attach them. Then they gave me the wrong truck so it looked like my trip was an extra 5000miles since they set the mileage for the other truck.

Anthony K. on

Rating:

Eureka UHaul has consistently provided really good service. The crew is awesome and I appreciate their help.

Steven B. on

Rating:

Excellent service; very professional and courteous staff. Vehicle was great.

john E. on

Rating:

Customer did not leave a comment.

lynne P. on

Rating:

Nothing, it’s understood that a location can sometimes be busy and one has to be patient for their turn, but all said and done this location was as prompt as they could be. The shop was clean and organized and the personnel were courteous and professional.

Allen O. on

Rating:

None at this time.

Carl C. on

Rating:

The associate that helped me was courteous and friendly. Gave me a few tips about the area and got me out of the store quickly.

Elizabeth J. on

Rating:

Customer did not leave a comment.

Mary M. on

Rating:

Everyone there was very helpful and knowledgeable.

Timothy A. on

Rating:

The Eureka location had issues having my boxes ready to load. Not once but four times. Not a big deal but if you don't pull them, don't require me to call ahead. The associate at the Billings location went above and beyond to accommodate me when my uboxes were five days late. I don't have his name but he works Saturday mornings. Majestic movers who I hired through your website were great.

PETE R. on

Rating:

My Ubox was delivered a day late then not picked up till 5 days late causing me to spend money to stay at a hotel an extra day. My Ubox finally arrived 2 weeks late. I spoke with numerous people about my promised refund of $50 per day and was told my case was being handled by the arbitration dept. and someone would call me within 48 hours to finalize it. No one ever called. I've been getting the run aroun and handed off to person after person with no resolution. In concept Ubox is a good idea but the company needs to handle their clients with more respect.

Daniel L. on

Rating:

Customer did not leave a comment.

Oscar E. on

Rating:

Customer did not leave a comment.

REBEKA E. on

Rating:

Customer did not leave a comment.

Leslie P. on

Rating:

Wonderful service.

John G. on

Rating:

Seamless check in. Thankyou

Lynn C. on

Rating:

Great thank you

Lonny A. on

Rating:

Fast, easy drop off service.

Nakoa D. on

Rating:

Customer did not leave a comment.

Kerrie M. on

Rating:

Customer did not leave a comment.

Saroj G. on

Rating:

Very helpful staff. Be sure to check lights correctly.

Amy K. on

Rating:

The men helping behind the counter were very friendly and provided professional service.

ROBERT P. on

Rating:

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

Shari M. on

Rating:

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

desiree J. on

Rating:

Thank You

LAURA G. on

Rating:

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

mark r. on

Rating:

Made a reservation, staff was helpful and friendly.

Georgia N. on

Rating:

Staff was very nice and helpful. Units are clean and maintained well.

Lydia A. on

Rating:

Fast, efficient and very professional! All around great service 👍

Babette M. on

Rating:

They were able and confident while assisting many customers.

barbara n. on

Rating:

A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

John T. on

Rating:

Thank You 😊

ha e. on

Rating:

never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

carolyn w. on

Rating:

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

Carl M. on

Rating:

The staff was always friendly and helpful. Nice facility.

Ginger G. on

Rating:

My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

dana j. on

Rating:

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

John T. on

Rating:

All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Robert F. on

Rating:

Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Jessica K. on

Rating:

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Sheri B. on

Rating:

I am not happy with your company at all!!!!!!!!!!!!!

david v. on

Rating:

Good customer service.

john N. on

Rating:

Would recommend this process to anyone that's moving.

Laurel C. on

Rating:

The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Richard K. on

Rating:

I was disappointed in paying for a month of storage after moving my stuff out.

Susan M. on

Rating:

They are very nice and helpful at this uhaul!

todd h. on

Rating:

The workers were very helpful, efficient and friendly

Cindi K. on

Rating:

good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Thomas D. on

Rating:

Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

susan T. on

Rating:

My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

frances c. on

Rating:

I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

todd h. on

Rating:

After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

wendy d. on

Rating:

Thanks Michael, Travis and Brent. You always make my visit great!

michael b. on

Rating:

I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Kay S. on

Rating:

The staff in particular the gentlemen who helped was attentive, friendly and helpful

Cindy L. on

Rating:

.

Cindy L. on

Rating:

Staff

Katherine L. on

Rating:

We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

peter S. on

Rating:

Lll

James M. on

Rating:

Service was excellent

justin f. on

Rating:

Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Chad A. on

Rating:

Great staff and having a storage unit right there worked out perfectly. Thank you!

DEBORAH D. on

Rating:

It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

william m. on

Rating:

Great service, Ash in particular. Thanks for all the help.

Michael F. on

Rating:

Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn’t have to move our house 500 feet to the truck or the storage unit because there wasn’t enough room

steven p. on

Rating:

Staff was very helpful about a change in plans about access to my U-Box.

Dara S. on

Rating:

Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Tom S. on

Rating:

The staff went above excellent service multiple time. I will recommend this location to everyone

sondra d. on

Rating:

I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

ANGELA G. on

Rating:

There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

robert w. on

Rating:

Thank you

Jill R. on

Rating:

There are no gates at this facility, just cameras. My one issue is that the area between the U-Haul store and the storage area is being used as storage for trailers and you have to veer around them.