Customer Reviews for U-Haul of Everett

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Everett

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Stephen T. on

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Glitchy U-Haul computer equipment. Photos did not upload. Took forever to sign in.

Anthony S. on

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Customer did not leave a comment.

Amy U. on

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Customer did not leave a comment.

marc l. on

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Had some trouble scheduling with the website. Ended up arranging everything in person or over the phone.

greg r. on

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Awesome work and very professional!

James O. on

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Double charged me, said I didn't return trailer until next day, returned within 4 hours, trailer not connected to hitch correctly, came off while driving, luckily before vehicle was on it, after contacting customer service wow, what a farse, they can't even get a hold of location, this entire transaction reeks of fraud, blatant double charge and an inability to contact manager of location, very fraudulent. Will never use, recommend, or suggest uhaul ever again.

Ross P. on

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The return and pickup lane was frustrating and extremely difficult to use or even understand given how full the parking lot was - the path through for returns was clogged around both sides of the building in 2/3 of my visits.

Mike S. on

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Outstanding experience! Everything went perfectly!

James M. on

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very congested with not much room to drop off. Caught them at a bad time they had a bad leak in their roof.

Walter F. on

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Adam S. on

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Anthony E. on

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Better customer service. When you say you will call me back I expect you to call me back. Don’t advertise that you rent furniture dollys if you don’t have any furniture dollys. I was told I have to buy one if I want one. The truck I rented only had half a tank of gas when I picked it up.

Shaun M. on

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Location only had one person working the desk so it took 45 minutes to pick up the truck. Truck had not been cleaned. Lot attendant said truck was suppose to be detailed due to previous user spilling paint in cargo area. When using the app to dispute that the truck had not been cleaned it did not store the picture so when I dropped off the truck I was question about the paint spill.

Shane R. on

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Deanna S. on

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The only thing was that the 26 foot truck was parked too close to the cement barrier and between two other large trucks and I had to go back inside to get someone to move the front truck so I could get it out of its spot. But once they did everything was fine.

Hanrui W. on

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100% satisfied, thank you guys!

Shuguang P. on

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Great customer service! I was directed to this UHaul location by North Lynnwood location for an U-Box reservation and immediately felt this location is Much, Much better than North Lynnwood U Haul, where I rented a storage unit. Every one working here at Everett U Haul are very friendly and willing to help, while the employees at the other location were so hostile and do not treat you like a customer. This location has changed my impression about U-Haul.

Allen S. on

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great facility and staff. I would and will use this location in the future

Ashley W. on

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Customer did not leave a comment.

Jeremy T. on

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When connecting trailers and shortening chains, remember that the trailer is empty and that when loaded, the hitch will likely ride lower, so shorten chains a bit extra to avoid dragging when loaded.

Derek M. on

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Jack E. on

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This review is not location specific... Your online check in process is terrible!!! I pre checked in, giving the company a credit card, drivers license, address, etc. however, when I arrive you needed additional info to confirm, this holding up the rental, I.e. calling references to see if we would turn in the truck on time?! Really?! My 17 year old son was your assurance that we’d be back on time! What a joke! People do a lot of planning to put a move together, and someone as conscience as I am, checked with your staff and filled out the online info to a T, but come the day of the move, I find out I needed additional info to be approved!!! Sorry, but that was a huge read flag and one that makes me question if we’ll be using U-Haul in the future!

William C. on

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I've used uhaul many times in the past but this was the best experience ever!! Katherine was great & so were the service people. My rental came in with a door problem & they worked their tails off to repair it so I could take off. Excellent people at this Evergreen Way location in Everett!! 10 star service & professionalism. I'll definitely be back!

Steven T. on

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Customer did not leave a comment.

David P. on

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I rented both a truck and a dolly trailer. when i picked up the truck we agreed that i would load it and return later in the day to add the dolly. I was directed to inspect the truck and dispute any unmarked digs or scratches, but the app timed out and didn't let me upload photos and I wasted well over an hour trying and never got it to work. Then, when i returned to pick up the dolly, I was told that the only one available had a taillight that didn't work. On inspection it was a loose wire and seemed an easy fix, but the maintenance guy at the site, who had no other customers to deal with, just plain didn't want to take the effort to repair it. Instead, i was told that i had to drive my fully loaded truck 35 mins away (in what was now rush hour traffic) to pick up a dolly at another location. 70 mins round trip of time i could have been using, and gas i was paying for.

Joshua M. on

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To have more equipment available for customers. They didn’t have the size of truck available that I need it so had to rent a smaller one.

Mark G. on

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Customer did not leave a comment.

Renee B. on

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Wathnak V. on

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U haul of Everett really a bad place to do business with. The employee there really have a bad attitude. I made a reservation for 2 days open trailer 5×9'. When I get there they dont have equipment for me, then the told me they have 1 for me but I have to return the same day at 4pm. I had no choice so I accepted that but I couldn't return it by 4pm so I contacted the u haul and they adjust my reservation that I can keep it for 24h. Later on around 4:30pm the employee in u haul Everett called me that I have to return the trailer. I said i cant return it because I'm a couple hours away from that location. But that employee threatened me that I have to return the trailer now if not they will charge me $50 for 30mn later. After that my bank contacted me that u haul Everett trying to charge me $380 on top of the $24.99 trailer price. This is really awkward.

Emily D. on

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I will honestly never use this company again. I have had two major problems and one is still left unresolved over a month later. The person who did the original reservation discussed with us the delivery details (ex: street parking or driveway, how much space we need, if it's legal to put the containers on the street) and then we got a reminder call to come PICK up our containers. Which literally wasn't even feasible for us as we do not have the type of car to PICK UP 4 containers. When I asked for it to be delivered they told me they could no longer deliver on our specified day. A HUGE inconvenience when you have a toddler with no furniture in the house. Secondly, we have 4 $100 charges that were never discussed or quoted and I have yet to be able to get someone to help me with it. The last call I made she said the only thing she could do is send it to a manager for review and they would contact me in 1-2 business days. That was a couple weeks ago. We went with Uhaul because we were quoted less than PODS and it ended up being much more expensive and yet you guys have been less than helpful to get a straight answer.

Tiffany A. on

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This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

paige e. on

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Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

Quinn A. on

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Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A. on

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Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Karen L. on

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great experience, very helpful staff.

Michael M. on

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The Ubox worked great for moving and short term storage of mom's stuff.

Maureen S. on

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not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

ray j. on

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I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

Michelle B. on

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U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B. on

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Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

alyssa c. on

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Staff was helpful and move out was very easy

Susan W. on

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I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

julie k. on

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I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

Kris B. on

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Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Jennifer K. on

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Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

limin w. on

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Good service, will use again in future.

michael c. on

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Thank you

fred b. on

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Ubox delivery was fast and professional.

jessica k. on

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While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

Jeremy K. on

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Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K. on

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Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

phyllis m. on

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Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

Evgeny S. on

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Everything was very professional. Thanks!

kamalakannan B. on

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Good

William B. on

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Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

Matt K. on

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Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Rachael M. on

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Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Nam P. on

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I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Tabitha M. on

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When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

jaime p. on

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No complaints!

Nathan L. on

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This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Marguerite S. on

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I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

GEOFFREY N. on

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no comment

GEOFFREY N. on

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no comment

Arunkumar a. on

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The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Patrick C. on

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It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Dinah C. on

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I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Briley C. on

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The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Lynda T. on

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I appreciate Elizabeth being helpful with drop off and pick up

Daniel J. on

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Good service but the delivery fee is a little bit too expensive.

Ryan V. on

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I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Carol E. on

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3 pods arrived ok. Never saw your facility

Jasmine R. on

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My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Conner P. on

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The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Elizabeth P. on

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Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

cindy l. on

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Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

SUBHASHIS B. on

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I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

Debbie V. on

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Awesome

Susan H. on

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I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Amy M. on

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U box was very helpful during remodel, staff very friendly.

Patrick M. on

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Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Heidi M. on

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The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Patricia T. on

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Associates very friendly

Clare R. on

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Good customer service

angel s. on

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Great service