Customer Reviews for U-Haul of Fair Field

3,943 reviews

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I believe that I was done wrong I don't think the mileage was correct and with my photo it doesn't even show all the right numbers because it is broken I believe I've been cheated out of money I really need someone to call me

Rachel K. 
Rating:
4.0

Nothing the service was excellent and friendly and professional

David Lee Z. 
Rating:
2.0

I left the truck in the same condition as when I picked it up, but was charged a cleaning fee.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Ron T. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

I want the $101.70 you took off my card back

James N. 
Rating:
5.0

This UHAUL location is very efficient in their process. You're in and out without much hassle. They know what they're doing and "git'er done" fast. Hard to find this type of service in today's business environment. Thank you!

Dane B. 
Rating:
1.0

Uhaul needs to stop with all of its hidden fees. It's makes Uhaul look bad and it's taken out on your employees. The employees @this location were awesome. Thank you for listening to my complaints. Hats off to the employees that have to take crap because of the higher ups.

JESSIE C. 
Rating:
1.0

The van I rented was awful. The weather stripping fell off the driver's door every time I opened it. The gate was so hard to close that you literally had to hold on to it and jump off the back of the truck. The truck had trash in the cab when I picked it up. I cleaned it before I returned it and still got the 25 fee. Customer service refunded it but I feel like that was a company policy to just steal from customers. I wanted to go over the truck when I returned it but the guy wouldn't even though there were no others in front of it. I believe that is so they can fee you to death without you disputing it. I will 100% never rent a uhaul again.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
5.0

Customer did not leave a comment.

daisy C. 
Rating:
3.0

Didn't get my receipt emailed to me.

Duane M. 
Rating:
5.0

The team was very accommodating with scheduling and getting my UBoxes ready for shipment twice because I had to reschedule. They did not complain but instead helped me with my schedule. Also there was a glitch in the delivery that they acknowledged was their issue and they completely remediated the issue and supported my move. The whole time the team was very nice to us and most helpful. Excellent team and thank you.

daniel M. 
Rating:
3.0

I rented a van for .39 cents per mile and drove 733 miles. They charge me a 7 day rental fee. Which I should have paid $286.00 plus tax. Instead they me $366.00 flat rate. On September 16 I rented a 26 foot truck. The air conditioner went and driver had to travel 300 mile without air I reserved a 2 storage units on 10 mile and Dequindre in Warren Mi. At a U Haul place. When I went to activate my storage units. The company said I had no reservation. No I cannot recommend U Haul my experience with them was BAD.

hurston W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

Clerk was 35 minutes late opening up the store, and even then told me she did not handle an UHaul business. She gave me a number to talk to the owner who said he would handle the rerun and email me a receipt within 30 minutes. I has now been 2.5 hours and have not received anything yet. No wonder they have all one start reviews!

George B. 
Rating:
5.0

Seth was very helpful and pleasant. Best experience we've had at Uhaul

Jessica N. 
Rating:
4.0

Just continue as you are doing. That's great. Yes you are spot on. Don't change a thing. Thanks for everything..

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
3.0

Post or let the customers know what time you close.

TIMOTHY D. 
Rating:
5.0

I have rented equipment from this location several times, and it continues to be my location of choice!

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

I used the van for less than 2 hours and drove a total of 8 miles and I replaced the gas and I was charged $70 for driving 33 miles and I was charged $10 for gas as a part of that $70 total. Needless to say that I was totally ripped off. The van smelled like it had been used to transport animals.

Nicole B. 
Rating:
5.0

I was treated with the utmost respect… Customer service was first class and the rental truck was very clean…

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Dee M. 
Rating:
5.0

absolutely awesome people at this location. super friendly and welcoming if i ever need a uhaul again i am for sure coming to this location. the manager (tyler? travis? sorry! i forget which it was) was the best with everything and made me feel appreciated and it was great.

Noah M. 
Rating:
5.0

Easy check in. The clerk made it easy to check in . This location always has had the best efficient and knowledgeable clerks. I have always had great experiences. These clerks gave me a courteous experience with them. Thanks u haul

Joe S. 
Rating:
1.0

Tire alignment is needed just as well there was a lot of free spin in the steering wheel. Not to mention the staff there all seem to hate there job and it reflects on their customer service.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
3.0

Better maintained trucks would be good, no fun driving down the road and the truck is shacking badly and play in the steering

Robbie P. 
Rating:
1.0

Please don't over charge people. The attendant who helped me when I returned the vehicle said I went 100 miles and that was impossible. When I received the truck it was half full. I used a quarter tank and it cost me $13. No way can I go 100 miles on that much gas. She told us to go in the cool air inside while she checked the mileage and made sure the truck wasn't damaged. They got me but I will still continue to use UHAUL..

Cassandra P. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
5.0

Nice people. Helpful with advise about the area

gregory M. 
Rating:
5.0

The customer service reps on site were absolutely wonderful, friendly, and knowledgeable. Was very impressed with their professionalism. Fantastic location.

Harrison B. 
Rating:
3.0

Was overcharged for mileage and was told I had to contact support for a refund.

Sean T. 
Rating:
4.0

Customer did not leave a comment.

Paul Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Heather was my sales agent , she went above and beyond to make my rental experience smooth, She was so good at what she does!

James D. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
3.0

Overall pleasant interaction. My equipment was not ready at the designated time of my reservation. Per Uhauls website, if the equipment isn't ready, there is supposed to be a $50 credit which was never offered. I was called within an hour and told i could come pick the trailer up, which is the only reason i didn't push the issue. At the time of completing the rental contract (2pm) i was told i could keep the equipment for 24 hours at the same price as my originally scheduled 8 hours. However, my contract was not changed to match, and i had the store calling me at 12 the next day (2 hours short of the 24 hour rental) wanting the equipment returned.

Andrew R. 
Rating:
4.0

Everyone one who worked there mainly at the storage units not sure what her name is Debbie maybe but she was great went above to help me out plus I just love the units

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Maintain the vehicle a bit better. Cargo door had damage making it hard to close. Head lights were misaligned, low beams weak. Transmission needs work.

Erie Dale P. 
Rating:
5.0

Nothing

John M. 
Rating:
5.0

Trailer was good. No issues with the maintenance. But it was not clean inside.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
3.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

A sketchy neighborhood. Did not feel safe after dark. Were a lit of crackheads on the lot

ALVIN A. 
Rating:
5.0

Everything as far as the truck was excellent. The only misstep was the key for the padlock supplied. The key did not fit the lock. The rep did say that the locks were all the same, so the keys should work. They Don't.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Jodie F. 
Rating:
5.0

Customer did not leave a comment.

Sokreaksmey Y. 
Rating:
5.0

Conveniently located. Staff was professional and no-nonsense.

Mark Z. 
Rating:
4.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
4.0

It was fine. A tad bit slow but overall good.

mary D. 
Rating:
5.0

I'm always greeted with a smile the employees always makes everything easy very nice people I wont use other locations

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

My 26' U-Haul had dog feces all up the walls in the wood slats, on the floors and ramp. The U-Haul was also completely infested with cockroaches. My whole house worth of stuff is now visibly infested by the cockroaches. I'm no going have to spend thousands of dollars to have my complete house treated for cockroaches. The manager at the Louisville location stated that was the most infested Uhuals he has ever seen.

Daniel C. 
Rating:
1.0

We had an absolutely horrible trip. Rented a trailer for a round trip to Florida, and could not even make it back. The man that installed our trailer hitch and attached the trailer did not do it right and every single bump on the road the trailer scratches the ground. Turned our trip down to Orlando into an 18 hour trip and I absolutely refused to drive the trailer back up to West Virginia or even let another uhaul employee have access to my vechicle. Wasted money having to book a trailer with another rental company, very disappointed.

Elicia D. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
3.0

I showed up on time to get the pickup I rented only to find out the manager had taken it. So, I reserve for the next day. Manager apologized and said I would get a discount for my troubles. When my bill came by email — no discount.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Garron R. 
Rating:
5.0

We had a fantastic experience with this location. Everything was explained and they had exactly what we needed. I wish I could remember the name of the fellow that rented the truck and was there when we returned it. He was very nice and very helpful. Please look it up if you can. He deserves to know how much of an impact he made. We drove in from Richmond, VA. We were cleaning out my brother's house in Huntington who had unexpectedly passed away and only had the weekend. Everything was last minute because we had no idea what we were coming into. There were a lot of emotions and he made it very easy. Thank you.

Kristina P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

The man working that rented us the U-Haul was very nice and helpful. The drop off however was confusing. The pamphlet told me to scan the "code" and I never did find the code. I just dropped the key in the box.

Katie M. 
Rating:
5.0

perfect easy in easy out. nice guys

Dave G. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

This was a great Moving experience. No problems. Everything arrived in one piece and on time. And very reasonable

Debbie C. 
Rating:
5.0

The assistance they provided was extremely helpful.

Troy W. 
Rating:
5.0

Always good thanks

Vickie W. 
Rating:
5.0

Great thank you.

Vickie W. 
Rating:
1.0

I wad chargec for cleaning and the truck was clean inside and out. I had the truck for 2 days returned a day early and got charged for turning it in at night. What the fuck?

SHAWN L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
4.0

Customer did not leave a comment.

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Staff was less than friendly. Inside of uhaul smelled like a strip club and old cigs. Very little information on return process given.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Securing a reservation was difficult. I was told by the staff on site and at the state dispatch office that no vehicles were available only to check online within 10 minutes of talking to them and secure a truck from that very location. Other than that, my experience was fine.

Matt S. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
1.0

I had the rental scheduled for 5 hours. A contractor showed up at my destination 5 days earlier than scheduled. I had to wait until this contractor was close to finished to pay them before I returned the UHaul. I returned the truck 2.5 hours late and got charged for a whole additional day on the truck and on the dolly? Well you just lost a repeat customer.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
3.0

To have the equipment in that u have a reservation for I was supposed to of had a pickup truck and they gave me a van

dolly P. 
Rating:
5.0

The service personnel working were very helpful and experienced.

Michael B. 
Rating:
1.0

Despite ads promising that I will be able to get the equipment I need when I where I need it, I was "upgraded" to a larger truck. A truck that didn't fit where I needed to make my move. The truck also was not ready at my requested time, and I couldn't get any answers as to why. Then, 40 minutes after my requested pick up time I was notified that my truck was now expected to be picked up at a different location too. When Uhaul fails to maintain every aspect of a blatantly advertised guarantee, I no longer have any trust in the company and do not expect to rent from Uhaul again in the future.

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Cheynoa W. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

This location has very good selection and also the manager was very polite. He answered all questions. This was my first time ever renting a uhaul

Lora W. 
No reviews have been submitted for this location.

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