Customer Reviews for U-Haul of Farragut

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Farragut

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MICHAEL P.
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Bob R.
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van H.
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James W.
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jim O.
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CHARLES H.
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Luzdel G.
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Angela C.
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Kathleen F.
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KEITH M.
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The van smelled like smoke, very strong.

ROGER B.
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James H.
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Chris A.
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David V.
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Everything was handled professionally thank you!

MIGNONNE H.
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Miroslav S.
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CYNTHIA C.
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Savannah C.
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Mary Ann P.
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Angela C.
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David B.
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App did not work for returns. Could not upload pictures

Thomas W.
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DAVID W.
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I was not the driver and I misheard the counter attendant when I picked up the vehicle while my bf waited outside...I thought he said the tank was at 7/8 but it was actually at 3/8. My boyfriend filled it up for $37 and brought it back...is there any way to get a credit for this cost?

DAWN L.
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KIRILL V.
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Austin D.
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Trailer lights not working correctly

Patrick T.
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I was so surprised on how helpful he was he did everything for me two thumbs up

Michael P.
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The folks at the Farragut location couldn't have been nicer or more efficient.

DARRYL T.
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no changes required

James H.
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Other than the cab smelling like smoke, no issues

Linda W.
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A 100%!

Reshuna D.
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michael D.
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Christopher D.
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Patrick B.
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Patti L.
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Slobodan R.
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I still don't have my email receipt!!!

Louis B.
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None....everything went smoothly.

Tadele M.
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Peggy A.
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The right side tie down hook is broken

William W.
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DAVE B.
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Only because of the current pandemic I would have liked some reassurance about the cab of the truck being disinfected..I don't recall seeing any signage about anything being done. Otherwise keep up the good work. I always get good, reliable service from this location.

Mark L.
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This site is very easy to access and the service was very quick for both pick-up and drop-off. I expected this process to be more difficult. I am much more interested in renting equipment in the future for my convenience (i.e. weekend work). Thanks!

Ronald S.
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Jeffrey S.
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Julius A.
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Robert B.
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Patrick M.
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tanetta H.
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William O.
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Amy R.
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I just wanted to commend the employees on their adherence to social distancing and mask compliance. They did a great job in a busy store.

Bryan A.
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Mikael R.
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Josh did an excellent job getting me in and out in a timely matter.

Nathan C.
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Wing C.
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I ordered my 15' truck on the UHaul web site along with my credit card info. I expected a much faster interface at the UHaul office when I pick-up the truck. (like a rental car company) Yet, the process was longer that expected. I had to use my credit card again in person. What's the point of filling out the credit card info on the web site when I reserve the truck???

Howard T.
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Liked the easy drop off. Didn't have to get out of car. Employe who helped me on the pickup went the extra mile to make sure the set up was right

Richard P.
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Latanya G.
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We were rained on and then snowed on then snowed in. Couldn't finish moving on time and couldn't return the rental on time. This location went out their way to compliment and accommodate the service. Also we left some possessions in the cab. They held on to it for safe keeping till our return. I will most definitely refer U Haul.

Andrew W.
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William R.
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William I.
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No problems whatsoever. Staff was professional, friendly, and efficient.

Jeffrey A.
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Jeffrey R.
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chadwick C.
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joseph R.
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leonard C.
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Excellent as always

BENJAMIN A.
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Dennis B.
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Alan J.
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Curtis D.
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Was an older 6x12 enclosed trailer. Roll up door was difficult to operate and the trailer leaked. UHAUL of Farragut Tn does a great job on customer service every time I use them.

John N.
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Stephen W.
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Clean the windshields.

Timothy G.
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Great team at this location

Thomas M.
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Not clean. Sunflower seeds shells littering cab. Staff and pickup excellent.

Connor L.
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Todd B.
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Todd B.
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Mary G.
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Laura W.
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The people at the Farragut UHAUL- store were great I believe the gentleman that made things right name was Justin but I'm horrible with names. I however have a major problem with the website quoted me 1 figure and when I got there it was almost double. Also we were charged for a battery I'm assuming by the Lake City location which I feel I'm owed a refund because we attempted to reach the location after my husband dropped the keys and accidentally forgot to turn off the lights after locking the vehicle. We did everything we could to try and reach someone to avoid this situation

Terry M.
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STEVEN M.
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Richard B.
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Great experience.

Robert W.
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Staff was very friendly. The store has all the moving supplies we needed and the 6x12 trailer did the job at a reasonable price.

Jacob R.
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Service was great! In and out fast.

JAMES B.
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Excellent service as always! Far and away the best U-Haul location that I have ever used!

Larry B.
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Randall G.
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Tarra G.
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When I spoke with Chris he quoted me .69 per mile and when I got to my location I was quoted .79 per mile.

TOM W.
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George K.
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Would have been nice to have been emailed the confirmation of return of the trailer more quickly.

Kevin M.
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Friendly and helpful.

Katherine Y.
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Great customer service.

Harmon B.
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None

Michael P.
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Ken P.
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Truck ran great. No problems.

Cristian A.
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Outstanding customer service. Very helpful staff!

Paul L.
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Richard G.
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Patrick B.
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Lights were not checked prior to leaving.

George W.
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Jerry B. | Overall Experience |
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I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Patrick C. | Overall Experience |
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When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Richard W. | Overall Experience |
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We will definitely use this location again.

Richard W. | Overall Experience |
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Great service and staff

Derrick D. | Overall Experience |
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Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!

warren p. | Overall Experience |
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Everyone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help

No reviews have been submitted for this location.

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