Customer Reviews for U-Haul of Havertown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Havertown

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David C. on

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The guys were efficient and friendly. Thank you

Jane F. on

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I asked not to use my credit card instead I was using cash. My credit card was charged. When I asked to take the charges off they were reluctant. I had to verify with my bank if charges were posted

Marshelle S. on

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Line were too long Van had lots of damages

Deb M. on

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Could not log in to the customer return site would not recognize my phone or email;otherwise a very good experience. Also there is a long wait time when you call this location but the employees are very nice.

Bryan E. on

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Customer did not leave a comment.

david l. on

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more staff working on weekends, lots of customers, waited a while

David L. on

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Customer did not leave a comment.

John C. on

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ALWAYS A GOOD EXPERIENCE, NICE PEOPLE & THEY ACTUALLY ANSWER THEIR PHONE!

Mark M. on

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Availability of equipment is very strong, here. Staff was helpful at check-in. Check-out procedure and staff were very good.

Greg M. on

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Customer did not leave a comment.

Nancy K. on

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An excellent experience. The pick-up and drop off were fast and easy. U-Haul personnel were helpful and professional.

Robert B. on

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Everything was great. Fast and smoothe service and easy website to use.

Tim H. on

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Everything was Great. Was in and out in a reasonable time..

Susannah E. on

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No improvements necessary! The entire experience was quick and easy, staff were friendly, efficient and thorough.

Faisal A. on

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The truck wasn’t clean (back side))

Tracy Denzel B. on

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Customer did not leave a comment.

Wayne W. on

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Very fast check-in and check-out.

Nicholas R. on

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Customer did not leave a comment.

mafata k. on

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Lynn M. on

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I rented a truck with a cracked windshield and a dented bumper. I did not see a problem with renting it as the truck appeared safe to me. However, I am being charged by your company for a windshield that I did not break during the 5 miles driven / 3 hours that I rented it.

wayne n. on

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Customer parking needs to be increased.

Vincent F. on

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Customer did not leave a comment.

Joe N. on

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I reserved a truck for pickup at 10:00am, and I did the advance check in, but when I arrived I had to wait in line for 30 minutes with folks who didn't have a reservation. I separate desk for express check in would be helpful. Otherwise, they were great.

dave b. on

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It was a pleasure doing business at this location (6/14/19).

Deborah W. on

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The lot employee was helpful. But the inside crew was not. They made me do all the work and phone calls. The took forever.

KEVIN P. on

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The drop off location was arbitrarily changed to somewhere I did not know. I had to pay $50 for picking up the truck. This is not acceptable.

Jeremy N. on

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Super straight forward check in and fast!

John C. on

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All good, great service, nice people

Gerald C. on

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Customer did not leave a comment.

Kirk L. on

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Heather A. on

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Dealing with the general manager at this Havertown location was dreadful. I had purchased a hitch in the past at a different location and it was a pleasant experience. U-Haul no longer performs hitch installs at he previously used location so I tried this Havertown PA location. I called U-Haul and made a reservation for 10:00am on 06/10/19. I received an email on 05/29/19 notifying me of an appointment time change from 10:00am to 1:00pm. Unfortunately, because I had scheduled appointments around the initial install appointment, I needed the 1:00pm corrected to the original time. I called U-Haul AGAIN and the time was corrected back to 10:00am. I received no other communication from U-Haul between 05/29/19 and the date of install 06/10/19. On 06/10/19 I arrived at my previously arranged 10:00am appointment time. The general manager rudely and aggressively told me that the install was at 1:00pm and that I was wrong and to come back. When I asked how long does the install take she said "I don't know! I'm not an install specialist!" I told her I had received an email notification from U-Haul and I had had it corrected. She said no I hadn't. I told her I called this exact location to have it corrected. She said I had not called and I was wrong again. I told her I spoke with a female and she said she was the only female there and she would never schedule it. I was then told to drive into Philadelphia to all of your other locations to see if they could help me. I guess picking-up the telephone herself was not an option she was willing to perform. This was an overly aggressive response and there are many other ways to deal with this situation. She was not capable of coming up with anything productive. Upon leaving the facility at 10:00am I called U-Haul corporate office and filed a complaint #: 2251548. Because I had a prepaid biking excursion set for 4 days following this incident and would be working those next 4 days, I was forced to return at 1:00pm. My options at that time were between paying for Ubers to get to the previously arranged appointments or paying the appointment cancellation fees. I chose the Uber, because there was no way I was spending the next several hours, or however long it would take, with that horrible woman. I have requested copies of all recorded telephone calls and am currently waiting for them. In the interim the manager responded to the complaint with a lie and closed the complaint. She said I thought my appointment was at 11:00am but was wrong and I had been notified. She made it up to shut down the complaint. She's hoping you'll believe it and so far it has worked by allowing her to shut down the complaint. I have asked for it to be reopened until the recorded calls have been reviewed. I am hoping this review helps to change the management directly or at the very least the management style of this facility. Upon picking up my vehicle I asked to be discounted to reimburse the incurred expens

steve d. on

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It was an excellent experience. Quick in and out. Friendly. The truck was ready to roll when I arrived and returning it was easy. thanks!!!

Mary Ann L. on

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Customer did not leave a comment.

Steven P. on

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Great service !

Bruce W. on

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Customer representative was excellent!

CURTIS L. on

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I rent here all the time. Last night the male employee was not attentive, he was talking to another employee and made me wait 10 minutes. Unacceptable. This was at 6 pm on June 10th.

Lloyd W. on

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Jon B. on

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pooja a. on

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When i called to make a booking for a 15/17 foot truck, i was not able to. I was bumped to a 20 foot and nothing was ever mentioned about the truck being returned at 6pm when we picked it up at 12. Then we were told at pick up, but my partner picked it up and just thought I had agreed on that. Which I had not. Then when I called your location I was on hold for 25 min. I then called corporate and had to explain this. We were given till 7:30am on one of the three calls, I made to uhal havertown. But we had to work though the night to do thi, when this was ment to be 24hour rental as I was never told no different. And then To make matters worse at 4:30pm on the day of renting the truck, we were charged an other rental fee. We rent from Uhal, corporate and civilian and the is by far the worst rental experience I have had with Uhal Havertown.

Justin K. on

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Customer did not leave a comment.

John M. on

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Everything went well except the 1/2 hour wait it took before the agent could see me at the return and the additional 15min it then took to finalize the return. That all should have taken just a few minutes.

robert c. on

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Provide a ramp to all sizes of uhaul vehicle to help lift the furniture.

Richard H. on

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Customer did not leave a comment.

Alex f. on

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Very professional. Will come back again

Charles H. on

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Customer did not leave a comment.

Rashena T. on

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It's a rip-off

John B. on

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Great staff. Friendly and knowledgeable. Huge change from my last rental.

Benjamin F. on

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Customer did not leave a comment.

Benjamin F. on

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William K. on

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James H. on

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The young lady that assisted me with my reservation was excellent and provided great customer service.

Yevgeny Y. on

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James S. on

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Philip L. on

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Deliver on what is requested. I was to be able to pick up a truck off hours @ 7am. when at the pickup location, my reservation was not available until the store opened @ 9am. With the counter service person struggling to get through the customers in front of me, I didn't get my truck until approx. 9:30. Didn't get back to my home for my move until 9:45. This squandered the majority of the time purchased for my hired movers. I had to call in family to perform my move. My uncles are too old for this shit! Your location stole my time on moving day. I am extremely pissed off!

Kurtis F. on

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Confirmation of Dolly being in the truck was not met, then had to wait literally 15 minutes before one was located. Mileage when picking up vehicle was incorrect. Then incorrect mileage was checked on return and Manager didn't agree with me. Sorry, it was a terrible experience and don't want to risk using that location again.

Kumar D. on

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One of Guy was not give me importance. I was very sad about that. Rest of oky.

ANTHONY W. on

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Customer did not leave a comment.

Daniel B. on

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Thank you all very much. Everything went very smooth with professional first class service.

Regina M. on

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Customer did not leave a comment.

Daniel D. on

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Guys at the desk were very nice and efficient.

Lisa S. on

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Waiting in line for almost an hour is unacceptable. I chose express checkout, it was anything but quick. There needs to be adjustments made at this location during peak times. In spite of this, the clerk was courteous and apologetic.

Leroy F. on

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nothing

Charles B. on

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I was overcharged for gas.

Marguerite F. on

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Manager was great!

Erinmarie M. on

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Overall this was a very poor experience, and I will not be using Uhaul again. I called to change my reservation to switch it from a local to another state drop off and was disconnected as she was switching it over. I called back twice and was told that I was all set and I could do it when I got there. When I got to the location i was told that wasn't possible and I had to return it to the same location. With all the extra miles I ended up having to spend about double what I should have. This place is a scam and I will be telling all my family/friends about my experience.

Rey C. on

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Easy setup. Store opened on time. Check in desk attendant was smooth with transaction. Great experience.

erin h. on

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Customer did not leave a comment.

Faith bethelard r. on

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Daniel D. on

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Lynne W. on

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I was charged for an extra day for bringing it back after the store was closed when there was no one there to rent it out. I had to drive far to pick up this vehicle as one was not available where I requested. There was not enough staff so I had to wait to walk around the truck to put damage stickers on.

Sherita T. on

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The attendant was friendly and very helpful and he answered my questions thoroughly, the service was excellent.

Harry D. on

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I appreciate that someone called me back to verify that I could drop off at their location instead of the place I picked up.

Barry M. on

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eileen r. on

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Chiranjiv N. on

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Customer did not leave a comment.

helena k. on

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I say not applicable because U haul representatives say one thing on the when you make your reservation but another thing happens when you go to pickup/return. example. ( 1 way trip) I was asked for my pickup/destination locations, based upon that, i was charged, only to my surprised, when i got there to pickup the amount was increased by 5 dollars plus. i did not hesitate and paid, dropping off was the same thing, extra 11 dollars was charged. I believe the reason Uhual is doing such is because they already have your card information and you will have no option, which is VERY bad. I did not enjoy the service because what i was been told from the beginning was quite different in the end. Please do your calculations well especially for a one way trip, some customer may have the exact amount on their card and would be embarrassed by all the other charges that may follow

brandon i. on

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Customer did not leave a comment.

Stephen L. on

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Great counter staff during rental. I had an issue that they helped me resolve. Great return staff. Asked if everything went well and friendly. Definitely my number one rental spot!

John M. on

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I received an invoice shortly after picking up the truck (which I haven't returned yet) with mileage and charges that are for someone else.

Jose D. on

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Customer did not leave a comment.

MITCHELL W. on

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The crew was terrific helpful and immediately assisted me both hooking and unhooking the trailer I rented. One of the smaller MC trailers I really needed was not roadworthy and had stripped ball mount improperly operated tongue and cut wires

Bill V. on

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Can't make a left turn at the light, which means the only entry is to go past the light, and turn left into the parking lot. Started to do that, and noticed that the entrance to the lot was completely blocked by a U-Haul van. Good thing I noticed before I turned, or I would have been blocked and a dead duck to oncoming traffic. Incredibly stupid. And dangerous. Not to mention that I then had to go way past the place before I was able to turn around., Then the sign said to go to U-Haul.com, but every time I entered my information, it just took me back to the same screen. So finally I decided to call the 800 number, and sat on hold for a long time. Eventually, I just dropped the keys in the slot and left--the way we used to do it many years ago.

Jay P. on

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6x12 trailer not swept. Understaffed

Robert G. on

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Davis P. on

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mike k. on

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I tried using the online pick up and it failed miserably causing extended delays that I was not prepared for. making me stand in line multiple times. The engine on the truck sounded like it was dying and regularly seemed to be slipping gears

John M. on

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brent b. on

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Eileen L. on

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thanks for the mobile phone pick up and drop off option. Staff in store were very helpful

Greg M. on

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Very impressed with the floating manager. On a busy Friday morning he was really hustling to take care of everyone and had a great attitude. I arrived early, well before 7AM and you could see that customers' who had dropped off left vehicles everywhere. He had things in shape quickly and was up and running literally on time. Like wise on Sunday dropping off early another associate before they were open took the time to happily answer a question and even offered to park the trailer for me if I wanted him to!

charles t. on

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Very smooth pick-up and delivery, very nice to deal with.

Silvia C. on

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Customer did not leave a comment.

joseph m. on

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Truck had less then 1/2 tank of gas when I got it. Express check in did not work.

Dennis B. on

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Maybe separate check-in for those that have completed the express check in on line.

Volodymyr L. on

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Customer did not leave a comment.

Brian H. on

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The staff was excellent. They were friendly and they were supportive every step of the way. Awesome job!

John G. on

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Louis S. on

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The employees did a great job but they seemed to be shorthanded and I had to wait longer than I expected. That is all.

Joseph R. on

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Customer did not leave a comment.

ali c. on

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Took a while to get a truck. They had a constant computer problem. Wasn’t anything to do with the two staff members who were helping people. Line was long and they were just under staffed. The truck itself had a dirty floor and the front cloth seats had fibers and hair of some sort all over them.

Stephen L. on

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Nothing to improve. All staff, including the rental rep to check in staff were awesome!! Great job by all.

Josh W. on

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Customer did not leave a comment.

Alfred P. on

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Nicole W. on

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Hien D. on

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THOMAS D. on

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Thomas K. on

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I had reserved a dozen blankets as I was picking up some new furniture that I wanted to protect. They were not in the van and when I went back to the counter, the line was 3 people deep with only one customer service rep taking customers. Luckily, I went around back and the gentleman there was able to provide me with 3 blankets. If you provide a customer with options during an online reservation, ensure that the product is there or proactively alert the customer and take the charge off.

Robert S. on

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I can’t see how to improve on my experience. I picked up the truck I had requested on line, which took all of about 3 minutes. I paid a reasonable price and returned it hassle free. No muss no fuss!!

Connor H. on

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Gerard S. on

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Kaitlyn M. on

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Very difficult to get in and out given that one of the entrances is blocked. The car was extremely old. The brakes were in rough shape and the mirror could barely be moved.

Denise A. on

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Customer did not leave a comment.

Michael G. on

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Keep up the good work!

David H. on

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Jacqueline F. on

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Kristopher M. on

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Apparently my order wasn't received properly, so I had to rebook. This was mostly okay, but it meant I had to get an appliance dolly at another location.

martin l. on

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All the crew in here should get some kind of commendation

Patrick S. on

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Customer did not leave a comment.

Elaine M. on

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I was pleased that there is always a truck available when I need it, even last minute. The only complaint I have is how long it takes to check out when renting a truck. We were in line for an hour before we were waited on. I tried to do online check it, but myself and other customers were having issues with it, so it would not allow us to connect to a certain screen to complete it. So, if they had even one more person to help at the desk, that would be great! Other than that, I like uhaul and have been using this location for years!!

Asim G. on

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Customer did not leave a comment.

Chrystal R. on

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Later return time.

JOHN D. on

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I can’t think of a single thing to improve on. Customer service was excellent!

Mike C. on

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Customer did not leave a comment.

ETHEL B. on

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Randolph B. on

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If I had realized there was already a hand truck and blankets in the van (taking up cargo space btw) I would not have specifically added those things to my original rental

Timothy M. on

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eric q. on

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filomena r. on

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I made a 2:30 appointment to have a hitch installed. I arrived on time and was told my appointment was for 3:15. No one called me to inform me that the appointment was changed. I left my vehicle just the same being assured that the service would be 30 minutes. I called at 4:15 to check on my vehicle and was told it would be done at 6:45. I arrived at 6:45 to pick up my vehicle and was told it would be 20 more minutes. It took until 7:55 for the installer to finally say he was as done as he could be. He told us that there was a fuse missing so our running lights wouldn't work. When asked to show us which one, he couldn't. So now I need to engage another mechanic to complete the job. No one tool responsibility or ownership of the lack of communication or service. Based on their service, I'm canceling my truck for my move on Thursday. Your competition will get my business. It's truly a shame that your employees are not taking care of your customers. There were alot of excuses and no customer care or respect. Clearly there are no company values that I can see. Who's minding the shop?

Abdullah A. on

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Customer did not leave a comment.

CYRUS j. on

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I like the way the Shanaia response to me well trained

JONATHAN C. on

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Generally speaking I'd rate this facility better than any other u-haul location that I rented from. The parking lot is pretty tight, but everything else was good, particularly the workers; they knew their business. I started to use the smart phone app to close my contract and an employee offered to take over for me and had me out the facility in 5 minutes. I'd do this again in a heart beat!

carole h. on

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Customer did not leave a comment.

Martha S. on

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9' van very clean, although their was a bit of play in the steering as compared to both the 15' and 10' trucks i had driven prior this week.

Brendan S. on

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Customer did not leave a comment.

GERRY G. on

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excellent experience all the way around

paul m. on

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I waited 1 hour in line just to get to the service counter

Martha S. on

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Customer did not leave a comment.

Monica M. on

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I already sent a General Feedback email in regards to my experience. And based on the site I visited, I will never recommend this one again...:0(

john m. on

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Customer did not leave a comment.

ANTHONY G. on

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Taylor S. on

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marvin k. on

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In the past, I’ve been to a different Uhaul store for propane. The employees were very unprofessional that time. Today, I couldn’t have gotten better service from the folks at Uhaul.

Andrew D. on

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Customer did not leave a comment.

Michael H. on

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Very efficient and pleasant experience at both pick-up and drop-off. The truck was clean and well maintained, and the location had all of the "extras" (tape, plastic wrap) that I needed to move. Thank you!

DAVID R. on

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Been there twice recently and they are extremely nice and helpful.

Louis V. on

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Everything went very smoothly. Staff was incredibly friendly. They made the process a pleasant experience

Andrea O. on

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Awilda G. on

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Kathrine B. on

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Anne M. on

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All of the staff was helpful and very nice

kristopher b. on

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Check the vehicle before renting, though the young man claimed to have done so. The first van was filthy and smelled like a latrine. They apologized and quickly replaced it with a new one.

Omar A. on

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Customer did not leave a comment.

Christine N. on

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The young man that helped me was excellent.

JAMES F. on

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William G. on

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One person knew what they were doing the other person did not was there for 35 min while he tried to figure out what to do

Jeff B. on

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Customer did not leave a comment.

Natysha j. on

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The servicemen who handled my drop off was very helpful and polite. Made the drop easy and convenient. Excellent customer service

Michael H. on

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Difficult to enter and leave, maybe open the other entrance on route 1 again?

Jarod Q. on

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Robert S. on

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christine d. on

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Marie L. on

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The service was really good. Thank you. I'll refer you to my friend and family.

David H. on

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Mike P. on

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Incredibly quick pickup of truck (I registered online) with very professional staff!

Peter B. on

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Everything worked on time and smoothly. Keep on keeping up.

Simret L. on

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Customer did not leave a comment.

Lori Q. on

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I wanted to commend the people working at this location. They were extremely friendly and helpful!! The customer next to me did not speak English well and your employee was so patient and nice and made sure they understood everything! Great job!

Robert B. on

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Accessing this location can only be from Rte. 3 west bound lanes. There is no access from Rte. 1. Very courteous personnel.

Paul Z. on

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The truck was clean but the ramp was loaded with small stones besides that all was good and the employees were great to deal with

annemarie m. on

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Customer did not leave a comment.

morris t. on

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no comments

Wayne R. on

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Customer did not leave a comment.

Rodney D. on

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Small Mom+Pop operation run very well, would highly recommend their service!! They had the equipment I needed but the bigger store didn't !! Allow the manager to check for Veterans Identification so he can issue the discount

Robert Y. on

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Was good experience picking up/drop off at this location. Was a little clunky using app at return but not fault of location. Attendant very courteous and helpful.

sally k. on

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My husband picked up the van. I guess no one pointed out the back rear window was broken. So when my husband went to put gas in the van before returning it, he was shocked to see damage. When he took the van back, someone was there cleaning vans and showed him that you all knew the light was broken before he got it.

Robert N. on

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Shandra was professional, efficient, friendly and, overall, a credit to your organization... I can't really think of an improvement... Well done..

ROBERT F. on

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Michail S. on

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Vanessa H. on

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Delilah F. on

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The staff was very helpful & knowledgeable. I didn't have to wait long at all & return was simple & fast.

Melvin D. on

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Customer did not leave a comment.

Allison B. on

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Awesome place, friendly associates, and didn't pay an arm and a leg. Would recommend to anyone!! Thank you!!

Christopher S. on

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Debra-Ann R. on

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Shanara and Namar were excellent in customer service. Their service would encourage me to come back again to rent from U-Haul

Jennifer H. on

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Everything went well and the staff was friendly and proficient especially when I returned the vehicle. The only complaints I have is being placed on hold on the phone for about 20 minutes when I called to make the reservation, also not much parking space. Overall it was a good experience.

Mark J. on

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Everything went smoothly from pick up to the ease of the return. The staff were friendly and helpful in addressing any questions. I will definitely rent again from this location.

thomas k. on

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My recent rental experience with UHaul has been extremely frustrating and has left me with a very bad impression. Very unorganized and unprofessional.

Reynalda K. on

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Customer did not leave a comment.

Boyce O. on

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Zonpoyouya D. on

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N/A

James Y. on

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The associate was very pleasant and helpful.

Chelsea B. on

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Gave away our truck to someone else despite our having checked in online. Only 2 people working there on a Saturday morning meant it took 45 minutes to get it resolved. Tried contacting customer service and no one picked up. Need to hire more people to work at busy times

Christopher F. on

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The app is horrible. Pretty sure you'll lose business with that. Start over.

Mary J. on

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Customer did not leave a comment.

Elaine M. on

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I needed a 10 ft. truck at the last minute and one was available. I was so happy. I've used this u haul location over the years and I must say, it gets better and better. Easy and speedy pick up and drop off. I'm very pleased.

Marc d. on

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The service agent at time of pick up was pleasant to deal with and processed my truck quickly.

Alex f. on

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Workers are friendly and are a great help

SHAWN L. on

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Very fast service and well maintained office... The staff is very organized and well mannered. Customer service is very helpful and ready to assist.

Steven P. on

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Great service!

James A. on

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This has been one of the greatest rental properties I've ever purchase and the customer service was the greatest staff was stupendous and this is one of the greatest u-haul locations I've ever rented from as long as I've been trucks in u-haul all 5 star

John E. on

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Customer did not leave a comment.

BRENDA A. on

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GARY V. on

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Arrigo J. on

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You need to improve your parking for customers.

sherri j. on

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Customer did not leave a comment.

Susan T. on

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First time experience renting a truck. Could not have been easier and my sales associate was polite and knowledgeable.

Tim D. on

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Very pleasant and professional staff. Thank you.

kia h. on

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Great customer service from beginning to end. Thank you for making my experience less stressful. Great job!

Borhan U. on

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One of the worst place to go .. they do not respect people time.

Andrew T. on

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I tried to use the app and it wouldn’t work. The associate was helpful, but I don’t understand why I was told to download the app then have it not work and have to go in anyway

Mary Beth J. on

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Staff was great. Very smooth process. Great service.

WILLIAM B. on

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Have more than one cashier

Todd H. on

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First time I went to rent the truck and trailer the lights did not work and no other equipment was available. So I had to return the following morning and rented. When I went to pick up my car ,I put it on the trailer and one of the tires was flat, so I had to remove the car go get air and reload the car. This all could have been avoided if the equipment was properly checked !

bailee c. on

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Customer did not leave a comment.

Michael H. on

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Customer did not leave a comment.

jeffery p. on

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The young woman that took care of me did an excellent job. Was friendly, courteous, efficient and knowledgeable.

spiro k. on

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I rented the furniture dolly and the furniture kept slipping off it. I couldn't really use it and was bummed about it.

Melisa S. on

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Customer did not leave a comment.

Alicia G. on

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Make sure the truck doesn’t skip and it has power steering fluid in it.

Mary M. on

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Everything went super smoothly and simply. Only issue was they never gave me the dolly I reserved ahead with the truck, but I myself forget this as well so I don’t hold it against the employees. Ended up having a super easy time without it anyway. Overall good experience. Driving the truck was fun also!

micheal f. on

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Great service at this location.The sale person was personable as well as the serviceman.Very happywith my visit and very easy to return too.

Thomas B. on

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The girl at the office was amazing

Bethanie S. on

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Customer did not leave a comment.

Janet T. on

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Customer did not leave a comment.

Matthew M. on

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david w. on

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After 3.5 hours the hitch i purchased from Uhaul and paid to have installed was not able to be installed by the Uhaul employee workman and i was told to go elsewhere. Worst experience ever.

Elizabeth B. on

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Customer did not leave a comment.

Michael G. on

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Need more desk staff

isabel j. on

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We switched site pickup, the original reservation was not suitable for our needs. Needed a larger truck, tried to change the reservation on the computer and 800 number, did not work. The Havertown store was most helpful in changing our original reservation.

PETER M. on

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Equipment was clean and new. Facility is dated and has a poor location at a busy intersection with extremely limited access and restricted room to maneuver.

DAVID W. on

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The last rental was behind another vehicle. So I had to find another worker , to get the vehicle out for me.