Customer Reviews for U-Haul of Historical Milford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Historical Milford

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David B. on

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rick b. on

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Great service,, clean place to walk into,, great employees,,, overall great place to get a moving supply at there great here.Thank you

Michel K. on

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Esteban R. on

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Thurman K. on

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we rent weekly from this location for the past 3-4 months. i went in on sunday 6/9 to rent a pre scheduled vehicle and the person at the counter was very rude. sitting behind the desk leaning back in a chair. didn't acknowledge me when i came in. helped a customer who walked in after me and when they were done, leaned back in his chair and still didn't say anything to me.

Brian H. on

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Brian H. on

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gary j. on

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john k. on

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Howard S. on

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Henrietta M. on

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Jeffrey G. on

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JAMES M. on

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My truck got a flat tire in Milford Ohio and no one called me back from the Service/Help desk. I had to drive 25 miles on a deflating tire to swap out my truck. Overall took me 4 hrs! Uhaul was virtually impossible to get a hold of when I NEEDED support. I will not rent another Uhaul

Tina E. on

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All great

rob d. on

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ken f. on

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MICHAEL P. on

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Wasn’t told there would be a festival and a parade around this location. Since the toad was closed for an extended time it didn’t allow me to have the truck back on time and it made my day a lot longer

Anthony B. on

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Katie W. on

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Anthony was great. Good customer service. Quick and friendly.

Ron L. on

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Patricia H. on

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mary h. on

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Great selection of specific types of moving boxes. Very helpful. Person who checked us out, knowledgeable and efficient.

william p. on

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greg b. on

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Zachary J. on

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Poor customer service. Was told to wait for them to inspect our truck after we dropped it off and waited over a half hour and they never did so we left. They helped other people and cleaned other trucks while we waited there before they got there

Stanley B. on

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Angela P. on

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The staff was friendly and helpful. My truck was very clean and looked practically brand new. I was impressed.

Diane B. on

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When I got there to pick up the truck and again when I returned it, I waited 10-15 minutes in the empty store and lot. There seemed to be only one employee and he was doing something else both times. The buzzer on the door wasn't working so he didn't know I was there. He was friendly and helpful but the wait was frustrating.

Dennis P. on

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Drop off after hours was very easy

Nancy K. on

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The facility was clean, the employees were friendly and very helpful. I was well informed of my reservation every step of the way. Great experience. Definitely use this location in the future.

Stuart S. on

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Staff was quick, and very helpful

Angela L. on

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dan s. on

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Pam H. on

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Herb c. on

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easy ck out and pickup

Earl L. on

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Thanks to Douglas everything went well on this move.

Valerie W. on

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Even though I extended my rental and some days I may have forgotten to call but needed the truck to complete my move today but the person at the location threaten to call the police on me because I didn't extend the rental... But I guess he was just wanting another form of payment but he could have just had me come in but they were more concerned because they lost three people to rent the truck this weekend but it didn't really matter because I had it for a week and I was paying for the rental for the whole week so they didn't really lose any money... But to threaten to call the police on someone when all you needed was the customer to come in and pay for the rental was totally unnecessary and was completely poor service... and then try to overcharge me by another day until I asked for Anthony supervisor and then he changed it to 7 days... Anthony was poor in customer service skills...

Jeffrey B. on

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Lori V. on

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When someone is picking up equipment... let them sign all the paper work, go down and hook it up and leave. This is the way it has been done in the past. This time I got an associate new to this location and I started off in the office, went down to hookup and hand to go back to the office to finish the paperwork. Just a more time consuming experience

Jamil H. on

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Do not overcharge for the mileage even if it is 0.2 mile. You add that up and you get hundreds of dollars from multiple customers at a single location within a year. If this happens at a larger scale, you get thousands, in which case it amounts to a major fraud and it will end bad for a company... Does it worth it?

Kasey C. on

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Mike H. on

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You ask way too many questions in the pre-rental process. I rented a car hauler and you wanted to know what make and model of the car being towed? I think it's a good idea to capture the information on the vehicle that is towing the trailer. It could speed up the process a lot during check in. I can tell it's frustrating for your employees, especailly when there's a line of people waiting.

Melinda H. on

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Jamie, was incredible in making the right reservation for our needs and it was done in a timing detailed manner. I would not have been able to navigate it online like she did. Thank u Jamie

Nathanael F. on

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It was a good experience.

Alyssa S. on

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Rob W. on

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David C. on

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ALBERT V. on

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Terry B. on

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Nothing to improve

Herb c. on

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other than the covered trailer, I had to load everything I rented...dolly, bags of blankets. I rented 12 blankets/$10 per day....because I was pointed to the blankets and told "you can pick the blankets up over there", I did not know how many were in a bag...only 6 it turns out. I picked up one bag...only 6....and was still charged for 12. Explained to the U Haul rep on return, he said he would credit them...did not do so on final bill

mary w. on

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Brendan R. on

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Lydia L. on

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Tim S. on

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This rental was not without issues, however these were resolved and overall I can only give Uhaul a very favorable rating.

Cecil A. on

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The two workers there done great job and will b using again soon

Karen S. on

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Erik H. on

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Stephen M. on

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Seems like a lot of the on-line information has to be duplicated at the store during check-out Much better than it has been in the past, but still a little clunky

RON B. on

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Dave S. on

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Douglas and Anthony were polite, quick & efficient. Except for the actual moving of furniture, it was a enjoyable experience. Will definitely use this location in the future!!!!!!! Thanks

Thomas D. on

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Everyone was very helpful and all arrangements were done very well

John B. on

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Excellent customer service! They work with you to help get the equipment you need and get you in and out quickly. Jamie Volz was helpful at pickup and return... real pleasure to work with!

REBECCA S. on

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Dennis H. on

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I can't think of anything, the employee was very nice an helpful!

norman c. on

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People were great both checking in and exspecailly dropping off. The lady was fantastic

robert e. on

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They were fast and very nice!! Woul totally recommend this location and the price was very reasonable!!

Gary F. on

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adam s. on

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Communication was nonexistent. Tried to call the store and I kept getting routed to offsite call center that couldn’t confirm truck was there. They advised arriving a little past my pickup time to ensure the truck would be ready (even though I had paid movers waiting for the truck to arrive). Arrived 20 minutes after pickup time and truck was not cleaned and not ready for me to pick up. Had to pay 3 moving men for over an hour where they couldn’t do any loading due to truck not being there and ready. Very poor experience.

john p. on

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TOM B. on

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ROBIN C. on

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donald m. on

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michael k. on

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They couldn’t have been easier to work with! They were great.

Matthew w. on

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Great service got me in and out fast will rent here again soon thanks matt

Dan D. on

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chester w. on

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William E. on

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Used this location many times. Chec in agent came out as soon as I arrived. Thanks

TOM B. on

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Christophrt M. on

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Steve K. on

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micheal f. on

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Good people

mark s. on

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The woman (forgot her name) who waited on us was amazing!! She was the only staff person working. There was a line of people waiting to pick up equipment, there were people needing to return equipment, and the phone was ringing. She was fast, efficient, friendly, and knew everything. Her multitasking was beyond anything I've witnessed. That said, she deserves some help in the store!! I can't believe she was expected to manage the front of the store, including the phone, and the trailers/vans/trucks and other equipment in the lot. Kudos to her, but there should have been at least one more worker on duty.

Adam B. on

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Dave C. on

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Wanda S. on

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TOM B. on

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scott l. on

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Donald B. on

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DAVID J. on

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gary s. on

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Great location, clean and profession looking.

Buddy K. on

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Robin S. on

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Thomas B. on

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Neil F. on

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Everything fine. I got a much better rate by going through Uhaul national customer service than at the local branch.

Patrick D. on

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All good

Steven S. on

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Always take care of my issues

george P. on

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Faster check-in and return for repeat customers.

John R. on

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KIM F. on

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Michele S. on

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Erica N. on

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Always have awesome customer service. Jamie is my favorite. Thank you all.

Breanna R. on

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Beverly N. on

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Thanks for making this move calm No one complained about not having enough room to get everything in or their stuff was going to get dirty, damaged.

James A. on

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Victor S. on

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Carrie G. on

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Excellent experience from using the mobile pickup and drop off option to the friendliness of the gentleman at the counter who gave me the key. Thank you!

monty S. on

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Great people

Scott C. on

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Staff is very friendly and helpful. Could be more professional in systems. Example - I held my rental on one card but wanted to use a business card to pay upon return. The gentleman assumed that I wanted to use the card on file and charged it without asking me.

Daniel D. on

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David M. on

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This experience could not have gone any smoother. Employees are top notch and so helpful and friendly! Thank you all for such a great experience at such a hectic time.

Kevin c. on

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Andrew W. on

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Very friendly. Explained what was going to happen before they started. Review before I left appeared to be solid work.

Thomas C. on

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The van was perfect for my job of moving some construction materials from a big box store to home.. The only issue I could find is that the check engine light was on.

CARMELLA B. on

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Everything was great??

Dan H. on

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John G. on

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The woman working on Sunday am at this location (24 Feb) was very professional and poised despite having no help and many customers. She deserves a raise and some help-sorry I did not catch her name, but was store in historic Milford Ohio

Pam R. on

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Anne S. on

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Everything went smoothly. I'd like to thank Richard for being so helpful with my first time using U-Haul. The man deserves a raise.

Wendy F. on

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Phyllis P. on

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Just could be a little faster at pick up

John H. on

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DON'T CHANGE ANYTHING. GREAT SYSTEM. GREAT STAFF.

Jason A. on

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Don L. on

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Good experience