Customer Reviews for U-Haul of Historical Milford

3952 reviews

439 Main St   Milford, OH 45150
(W Of I-275)

(513) 248-1100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 248-1100

439 Main St
Milford, OH 45150
(W Of I-275)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

I have no complaints about my experience. When I changed my pick-up time from noon to 1:00, the staff were very responsive and easy to work with. The staff that I directly interacted with were courteous, very helpful, and easy going.

Timothy P. 
Rating:
5.0

I had a wonderful experience at this location. The guys who work here were extremely helpful and friendly. Highly recommend!

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Hassle free, good experience

MONICA M. 
Rating:
5.0

The guys here were very helpful.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

KENT O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

This rental created panic for me, I was told my rental was not received when I was told to drop in lot and leave keys in truck . 2 hrs after pickup I receive an email stating my truck needed to be checked in. Not sure how 22 miles equaLs 3 gallons of gas but okay. I called the nobody answered on hold for half hour to be told they would be concerned too.. then I called another 800 number to be told same thing .. this morning I received an email with my charges including 3 gallons of gas charge. I was told someone would call me from Milford but this never happened

CYNTHIA B. 
Rating:
2.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Exellent

NERMAN V. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Both door windows were a little dirty but other than that it was a good rental

Jeffrey K. 
Rating:
5.0

Hard ro actually call and speak with someone. After 20 minutes waiting on the phone, I hung up and made my reservation online.

RALPH F. 
Rating:
4.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
4.0

Customer did not leave a comment.

rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Shelley M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM U. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

You could start by wearing mask. Truck was barely 'cleaned'. Windshield was so dirty I couldn't see out of it once it became dark because of the glare the dirty window was producing. Screws and other misc items in the cargo area that was supposed to be cleaned as well. No contact pickup yet I had to have contact twice and spent about 45 minutes trying to pick up truck although I had already paid. I'll NEVER use this store, I'll leave HORRIBLE reviews on every platform and I'll NEVER recommend someone use this store including myself as this was a temporary move and I'll need a moving truck here again shortly. I'll be going elsewhere!

TREY H. 
Rating:
3.0

Customer did not leave a comment.

Jr J. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Y. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

The gas came up wrong on the computer and, when I took the van, I took a picture of the gas. I only drove the van for 3 miles, so I didn't want to be responsible for a half a tank of gas. I got it back to the shop and the very nice gentleman was able to take care of it for me. The shop and trucks are always clean and the service is always friendly. I would definitely recommend. Thank you!

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Great product. Did not have to worry about brakes no working and all the lights worked! I'll be renting all my trailer needs from U haul

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Stephanie was a professional and very pleasant representative for U-haul! The equipment was excellent and that team in Milford deserves much applause for the service provided. Thank you so much for the great service!!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Morgan M. 
Rating:
2.0

Unfortunately, I had an accident with the truck when I failed to clear a bridge in Loveland. I also damaged the brand new bedroom set that I was transporting home. I met with the U-Haul representative to examine the damage and determine if I should make a claim on my insurance. Unfortunately, I did not opt to pay the $16 for insurance, largely based on never having any issues in renting trucks from U-Haul on several occasions (although this was the largest truck I had rented in recent history). During the damage inspection, the U-Haul representative told me that this type of accident (failure to clear the Loveland bridge) happened very frequently; however there was no warning provided at the store prior to rental. He then offered to settle up on the damage for around $345 that day; likely because of U-Haul's insurance coverage for the trucks and to cover the deductible and then some. I agreed and paid that extra money in reliance on that promise. When I received my credit card statement, the location charged me for the damage settlement and also over $3K for the damage! Based on the misrepresentation, I reasonably relied in paying the $345 which tripled my bill and I didn't submit it to my insurance carrier. I want the $3K charge removed immediately or unfortunately I may have to pursue legal action. It would be the first time in my 23 years as a practicing attorney I would have to take this step but I need U-Haul to honor its commitment. I hope this is not necessary and I would appreciate an immediate response.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

Terrence R. 
Rating:
5.0

Customer did not leave a comment.

charlotte T. 
Rating:
5.0

Quick pick-up and quick drop-off. No issues. everyone was friendly

TRAVIS G. 
Rating:
5.0

All were friendly and considerate

CHARLES H. 
Rating:
5.0

Attendant that helped me very kind and professional. Asssited with hook up which took all of five minutes. Trailer worked perfect, all lights functional and was a real help for my move. $25 a day for 3 days saved me lots of cost from my movers by moving smaller items and all boxes myself to my new home, only a mile or so away from my current location and it was empty which helped. .

RALPH F. 
Rating:
5.0

Customer did not leave a comment.

Eli W. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

The app was not user friendly and didn't work as planned. It was unable to use y phones location to continue the process.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

GUY K. 
Rating:
1.0

Customer did not leave a comment.

Logan M. 
Rating:
5.0

Great job done on pick-up

Robert P. 
Rating:
5.0

Keep the folks with the great attitudes that helped me. It made for a great experience!

Jennifer H. 
Rating:
4.0

During our commute, the passenger side wiper quit working. The driver side door was extremely hard to shut.

louis H. 
Rating:
5.0

Everyone was great

David C. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
4.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

Folks at he store were very nice and helpful.

Luiz P. 
Rating:
3.0

There were no issues with the rental that was fine. What was concerning to me was none of the employees were wearing masks. We are a state where masks are required and with the current environment, you would think they would be following protocol. It makes me question if I would rent from that location again.

JOHN S. 
Rating:
5.0

Someone called off and left worker alone and he was running around trying to help everyone probably a good idea to have back up help as needed although he did a great job getting to everyone When I picked up my truck there where about 4 other people needing assistance

stephanie L. 
Rating:
5.0

Excellent customer service. Courteous and friendly staff. Highly recommend this location .

Robert P. 
Rating:
5.0

The rental process was so easy and the staff at the store were very friendly, helpful and professional... would highly recommend them!

kelly R. 
Rating:
4.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

all were very helpful besides the person that was on the phone to schedule my ubox pick up didn't tell the people it was coming. Dave saved the day though! Got 2 boxes and 1 truck in the past 4 weeks and overall was a great experience.

JOSHUA D. 
Rating:
5.0

had a very good experience with uhaul in milford ohio. guys were friendly..knew their product...prompt with getting hooked up and return was very easy...we will rent from them again in the future

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

SABRINA B. 
Rating:
5.0

The gentleman who I worked with provided excellent customer service. Not just for me, but the customer prior to me. He patiently answered all questions, even extremely basic questions. Thanks for providing great service!

David S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
2.0

Milford, OH agent was not able to explain why his fee was higher than the amount of my confirmation. A u-haul representative reserved my trailer for $43.77. I couldn't leave Milford without agreeing to their fee of $51.24.

John M. 
Rating:
5.0

Had to wait both times for customer service a little bit. Had to locate someone who was with another customer. Is there a simple system to let people coming to rent or dropping off that we are in the correct location? I was handled in a timely manner overall since I was patiently waiting for the other customer to be taken care of. Overall check out and check in was easy. Thanks!

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Mirrors didn't really move, just the swivel that held them.

ANTHONY K. 
Rating:
2.0

I will never use the online system again. Every time I do this I have to still go inside show my ID that they take a picture of (I did this myself in the app) and all of the other questions....whats the point? Also when I drop off I have to go find someone on the property they say my receipt will be emailed to me but I ALWAYS HAVE TO CALL UHAUL TO GET MY RECEIPT. NO MORE WILL I USE YOUR SYSTEMS.

Chad R. 
Rating:
5.0

My issue is with U-haul not with location. No truck where rented online had to drive to another location and pay for mileage for their mistake. The delay in picking up made movers hired in the website to run over an extra hour again additional out of pocket expense. Was told that the mileage rate would be decreased by.20 per mile a $5 savings I am out $150 thanks U-haul

James M. 
Rating:
5.0

Anthony is the best customer service representative ever! Have worked with him several times over the past year.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

CHESTER N. 
Rating:
5.0

Customer did not leave a comment.

steven P. 
Rating:
3.0

Customer did not leave a comment.

VICKIE D. 
Rating:
4.0

Customer did not leave a comment.

Sheryl M. 
Rating:
5.0

I couldn't check my truck back in when I returned. I rented it online. I noticed when I log in to rent my name states Tonya Troxell. When I check out and pay it states Tonya Black. I have returned trailers via app without any problems. The truck wasn't showing on my account. So I couldn't return it.

Tonya B. 
Rating:
3.0

You changed my location a day before my rental. Very inconvenient!

Cathleen B. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

The staff was friendly and helpful. I had to extend my rental by a day and they made the change easily and with no drama. Thank you!

Cynthia B. 
Rating:
5.0

Ver frieyndly staff. Quick and easy

andrew K. 
Rating:
3.0

The online reservation system is deceiving at best. We rented a 15' truck based on the dimensions listed online. The issue is that the 15' length includes the raised portion over the cab. We also opted NOT to have a hand-truck or blankets with our rental, but they were included and physically in the way of our cargo and loading/unloading process. We had to remove the hand-truck and then go back to our original location just to retrieve it.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The team (especially Sean) did a great job and I would definitely use this location again.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Everything went very smoothly. Anytime any part of a move goes down without a surprise is a good thing, in my experience. Thx

Peter J. 
Rating:
5.0

All went smooth. Staff was super friendly efficient and no problems noted whatsoever. Happy to recommend to anyone.

ANDREW L. 
Rating:
4.0

After hour return app is terrible. It should be more like scan the code from your contract Scan a code at the location Drop the keys. The app would not load or give confirm code It did not work.

JEFFREY R. 
Rating:
5.0

Good experience

Don L.  |  Overall Experience 
No reviews have been submitted for this location.

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