Customer Reviews for U-Haul of Ingram Park

1,283 reviews

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck was dirty smelled like Marijuana, truck felt like it was coming apart. I rented the 26ft for 2 days but could NOT use at night due to not having high beams and low beams were point UP RIGHT! DANGEROUS!!!!

gerardo P. 
Rating:
5.0

Customer did not leave a comment.

RENE ANTONIO F. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Kela E. 
Rating:
2.0

The truck I rented the check engine light was on and not to mention it was filthy. When I go in and return the truck in, I had to walk on and ask to be help. The guys that where there were just watching the monitors instead of going out and help.

Rolando R. 
Rating:
1.0

I was charge for a dolly and pads that wasn't in the truck. Is unprofessional and no I recommend to anyone

ROBERTO A. 
Rating:
5.0

Service was quick, easy and spot on. No need to change a thing.

James N. 
Rating:
5.0

Our representative was exceptional. Many thanks.

OLGA S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
3.0

My reservation was made online for a certain location closest to me and when arrived to pick up rental I was then told I had to drive to another location because that is where they moved my reservation to and that they had the rental truck along with the specific dolly I reserved. Upset at the fact that I was not notified about the change of location and was wasting time driving already on a stressful day of a move. And then we get to the location and the dolly reserved for our move is not even available.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

Customer did not leave a comment.

KISHOR P. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Very informed, friendly people. The biggest fault I see with the U haul company is that they continue to send me to far away pick up areas than necessary. I have several hauls near me and Iwith an abundance of trucks but I am always sent further away to pick one up.

LEEANN W. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

They made me drive to three different places because they didn't have the equipment I needed and the other locations didn't have it either. Blankets I ordered was opened and we didn't use. I had to by straps because of not having the utility dolly. Manager was horrible to deal with

ANTHONY O. 
Rating:
4.0

Making sure that all units are clean and ready to be rented

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

ROSALYN C. 
Rating:
3.0

Customer did not leave a comment.

ANGELLE W. 
Rating:
3.0

If someone rents a certain dolly then have the dolly ready or notify the customer before they arrive at the location. It leaves the customer scrambling to figure a alternative means to move something. Then that time searching for a alternative method is taken away from the reserved time we have for a uhaul rental.

JUSTO G. 
Rating:
5.0

This was a much better experience than my last one at another location. The 3 staff members I interacted with were all professional, courteous, friendly, and efficient!

CRISPIN M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

All great thank you. :)

MIGUEL L. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

JUAN ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

No explanation given. A young male told me just to drop it off.

David G. 
Rating:
1.0

The guy who did my reservation was awesome but when I brought it back I showed up a day early and I was their b4 they were closed and the guy wouldn't wait on me he had me use the online way to return it and then I couldn't return the key because the drop box is padlocked and I had no key or passcode to put the key in

SABRINANICOLE H. 
Rating:
5.0

Nothing really, my experience is always exceptional at this location

ENRIQUE R. 
Rating:
1.0

First time I took UHAUL van so i am not aware of the policies. Also They didn't tell me about the fuel service charges. I drove for 20 miles inside town..For that they charged $101 including fuel service fee and fuel cost, mileage cost, vehicle rent.

KARTHICKVEL M. 
Rating:
5.0

I know within the next year by August or so I'll be using U-Haul again already know it so I will be calling you guys and thanks so much for your help financially was able to pay everything with no problem

JUDY U. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Was so fast service on a Wednesday.Thank you for your service. I m very happy to continue to choose this location.

LETICIA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Everything went well. Very professional staff.

ROSANNE H. 
Rating:
5.0

Guys at the desk were awesome. Great job.

ROLANDO M. 
Rating:
4.0

Everything was quick and easy, thank you

Baldemar H. 
Rating:
5.0

Nothing keep up the great work

TONY P. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO E. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Rating:
5.0

N/A.... Continue to Keep up with the excellent customer support

LAUREENA G. 
Rating:
5.0

Customer did not leave a comment.

Kurt E. 
Rating:
5.0

Fast, efficient and professional! Wasted no time attending to ones' needs.

RUDY G. 
Rating:
4.0

Very efficient system. Friendly staff. My only gripe is that the parking lot is a bit difficult for non-uhaul related Vehicles. Still, a very pleasant experience that was also quick.

Matthew B. 
Rating:
2.0

Rental was supposed to be ready at 9am, however Ingram Park Uhaul delayed opening until 10am. We were late dropping off the uhaul and we had to pay extra because we didn't get a chance to put gas before returning the uhaul.

Adrian M. 
Rating:
4.0

Dropping off uhaul rental was fast and easy with minimal wait time! I was definitely happy as we rented another utility. Great customer service at this.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Excellent 100% Overall Mánager in charge 9/03/2021 and STAFF Deserve my Congratulations

JOSE L. 
Rating:
5.0

I was thinking that t would take a while to get checked in and checked back out-- the minimal time I spent with this team was amazing. Will definitely return if I need further services

JASON L. 
Rating:
5.0

None

Damien T. 
Rating:
5.0

Nothing it was great

Dustin R. 
Rating:
5.0

The staff were helpful and courteous. Overall excellent and quick.

DARREN F. 
Rating:
5.0

Customer did not leave a comment.

BRENDON H. 
Rating:
5.0

The online reservation and check-in process is awesome!

Rachael V. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
4.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Every thing went perfect without a hitch. The gentleman that helped me was friendly and prompted.

FELIPE F. 
Rating:
5.0

Excellent service and equipment

LINDA G. 
Rating:
4.0

The trailer needed some maintenance. The door was difficult to open and close. The latch worked but was rusty. It drove well.

WIlliam W. 
Rating:
5.0

Trailer needs some love as the wheels and tires were pretty worn. Also late the day before I was told my pickup location was 45 minutes away and that my drop off location was equally as far. Spent as much money to pick up and drop off the trailer in gas as I spent on the trailer. Just not a great experience this trip.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

JACOBO M. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
3.0

The person that was to open at 7 didn't show up till 9:45. So I paid 4 people 2 hrs of wait time!!

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

The truck I rented had a lot of issues and noise coming from the back of the truck. I am glad it lasted the days I needed it for I was worried.

RON W. 
Rating:
1.0

Keep promises when picking up

TELESFORO C. 
Rating:
4.0

Customer did not leave a comment.

ASHER F. 
Rating:
3.0

Ask property manager

CARLOS R. 
Rating:
3.0

Ask the property manager

MANUEL G. 
Rating:
3.0

Customer did not leave a comment.

Shelby P. 
Rating:
5.0

Customer did not leave a comment.

Rose R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Thank you!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Equipment was not available at the time required and

TERRY A. 
Rating:
5.0

The associates were super helpful. When I arrived there was only 1 attendant and there were 2 customers in front of me. Fortunately another attendant showed up and helped me. Yes, this location needs at least 2 attendants.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Ignacio A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Always appreciate service at this location.

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

ricky O. 
Rating:
5.0

Customer did not leave a comment.

JOSE MANUEL L. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN G. 
Rating:
4.0

Brenden Quintana was amazing and went above and beyond to help me after another location gave me the wrong truck. Bob the manager was a big help as well and called around to find a new truck for me. I really appreciated both their help. The truck driver seat was ripped and difficult to adjust. It would not move past forward much which made it hard for someone who is short stature like myself, but it was easy to drive.

CHELA D. 
Rating:
5.0

People who helped me check out the van were great. No issues. Got me in and out quickly. Drop off was easy as well.

Joshua R. 
Rating:
5.0

Thank you!!

MARK T. 
Rating:
4.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

UVALDO R. 
Rating:
5.0

Customer did not leave a comment.

LESTER A. 
Rating:
5.0

Very nice employees, smooth transaction. We have rented here before and will again. Thank you John & Mel Hopfauf

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
No reviews have been submitted for this location.

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