Customer Reviews for U-Haul of Ingram Park

1,327 reviews

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Input the correct information given to save people the inconvenience and headache of adjusting the drop off location. Make sure the equipment is maintained. My tow dollys chains that go under the hitch kept falling of and dragging because neither chain had the rubber retainers

JOHN-PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Roxanne F.  |  Online Move In 
Rating:
3.0

There was a bad tire sensor

JAVONE R. 
Rating:
1.0

Customer did not leave a comment.

MANUEL B. 
Rating:
5.0

Helpful in every way thanks

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
4.0

Customer did not leave a comment.

MEREDITH S. 
Rating:
5.0

This location is what I expected and appreciated. Great commutative staff, easy and clear drop off and great clean location with additional options for purchase and supply

Anthony P. 
Rating:
5.0

Perfect customer service! It was very easy and fast. And the young man working was nice, and efficient

Sylvia O. 
Rating:
3.0

Fuck y'all

Duncan M. 
Rating:
5.0

Quick service

JESSE JR A. 
Rating:
5.0

Very smooth transaction and friendly

JAY S. 
Rating:
5.0

Keep up the good work. The employees here are always attentive and ready to help out.

BRANDON C. 
Rating:
3.0

My first visit to pick up my truck was good - the staffperson acknowledged me and took care of me in a polite, professional, efficient manner. When I came back the next day to pick up the car trailer, there was one staffperson on the phone when I got there; he acknowledged me and said he'd be right with me. As soon as he was off the phone, he confirmed who I was and said he'd been expecting me. He proceeded to assist three other people who arrived after I got there; he said they were just there for propane, so he helped them first. I was on a timetable myself to get moved to another city; I didn't feel too valued as a customer. But the biggest issue was the truck itself; the steering was very loose, the brakes were terrible, the transmission was ROUGH.

ALAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Ruby P. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Customer did not leave a comment.

MARISSA C. 
Rating:
5.0

Reading the gauges was a little difficult but I managed. Quick walk through would help at the truck.

PAUL M. 
Rating:
5.0

Great customer service the times I have rented at this location. I loved driving the cargo van.

NELDA L. 
Rating:
5.0

N/A

ANIKA S. 
Rating:
1.0

The trailer Smell like Ross real dog mess in the back

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

PAUL JAMES G. 
Rating:
5.0

Customer did not leave a comment.

LORENZO H. 
Rating:
3.0

It would be nice to get an ALERT of some kind highlighting the fact that my pickup location was different than what I requested. My only notification was a different address number (on the same road) that came in a text. Consequently, I showed up for pickup at the wrong place.

SAMUEL B. 
Rating:
5.0

Is very accommodating and helpful.

RICHARD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ST FLEUR C. 
Rating:
2.0

Trailer was placed by the employee....the hitch and lock were very worn out and a couple hours within our trip it came undone....thank God no cars were around us at the time because it would have caused a terrible accident. I called immediately to see if we could swap it out at a different location and was not given that option...obviously not happy.

ALFREDO B. 
Rating:
1.0

The trailer was damaged and I pointed it out the sales and they still assigned it me. It run fine but the roller was broken and caused us a lot of grief to have to them open it which practically damaged the back end of the trailer.

CARLOS U. 
Rating:
5.0

Customer did not leave a comment.

LANETTA W. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

THERESA G. 
Rating:
5.0

Customer did not leave a comment.

Carmelo V. 
Rating:
2.0

Better customer service

Eva G. 
Rating:
3.0

Customer did not leave a comment.

IRMA B. 
Rating:
2.0

Was not greeted when I picked up and dropped off the truck. The truck was somewhat clean, the driver side visor was broken, and one of the lights on top of the truck was hanging by the wire.

MAURICIO M. 
Rating:
5.0

They always do a great job in and out

TONY P. 
Rating:
5.0

Great service

RAMON A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great job

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
4.0

Customer did not leave a comment.

ROSALIE R. 
Rating:
1.0

Truck was dirty smelled like Marijuana, truck felt like it was coming apart. I rented the 26ft for 2 days but could NOT use at night due to not having high beams and low beams were point UP RIGHT! DANGEROUS!!!!

gerardo P. 
Rating:
5.0

Customer did not leave a comment.

RENE ANTONIO F. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Kela E. 
Rating:
2.0

The truck I rented the check engine light was on and not to mention it was filthy. When I go in and return the truck in, I had to walk on and ask to be help. The guys that where there were just watching the monitors instead of going out and help.

Rolando R. 
Rating:
1.0

I was charge for a dolly and pads that wasn't in the truck. Is unprofessional and no I recommend to anyone

ROBERTO A. 
Rating:
5.0

Service was quick, easy and spot on. No need to change a thing.

James N. 
Rating:
5.0

Our representative was exceptional. Many thanks.

OLGA S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
3.0

My reservation was made online for a certain location closest to me and when arrived to pick up rental I was then told I had to drive to another location because that is where they moved my reservation to and that they had the rental truck along with the specific dolly I reserved. Upset at the fact that I was not notified about the change of location and was wasting time driving already on a stressful day of a move. And then we get to the location and the dolly reserved for our move is not even available.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

Customer did not leave a comment.

KISHOR P. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Very informed, friendly people. The biggest fault I see with the U haul company is that they continue to send me to far away pick up areas than necessary. I have several hauls near me and Iwith an abundance of trucks but I am always sent further away to pick one up.

LEEANN W. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

They made me drive to three different places because they didn't have the equipment I needed and the other locations didn't have it either. Blankets I ordered was opened and we didn't use. I had to by straps because of not having the utility dolly. Manager was horrible to deal with

ANTHONY O. 
Rating:
4.0

Making sure that all units are clean and ready to be rented

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

ROSALYN C. 
Rating:
3.0

Customer did not leave a comment.

ANGELLE W. 
Rating:
3.0

If someone rents a certain dolly then have the dolly ready or notify the customer before they arrive at the location. It leaves the customer scrambling to figure a alternative means to move something. Then that time searching for a alternative method is taken away from the reserved time we have for a uhaul rental.

JUSTO G. 
Rating:
5.0

This was a much better experience than my last one at another location. The 3 staff members I interacted with were all professional, courteous, friendly, and efficient!

CRISPIN M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

All great thank you. :)

MIGUEL L. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

JUAN ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

No explanation given. A young male told me just to drop it off.

David G. 
Rating:
1.0

The guy who did my reservation was awesome but when I brought it back I showed up a day early and I was their b4 they were closed and the guy wouldn't wait on me he had me use the online way to return it and then I couldn't return the key because the drop box is padlocked and I had no key or passcode to put the key in

SABRINANICOLE H. 
Rating:
5.0

Nothing really, my experience is always exceptional at this location

ENRIQUE R. 
Rating:
1.0

First time I took UHAUL van so i am not aware of the policies. Also They didn't tell me about the fuel service charges. I drove for 20 miles inside town..For that they charged $101 including fuel service fee and fuel cost, mileage cost, vehicle rent.

KARTHICKVEL M. 
Rating:
5.0

I know within the next year by August or so I'll be using U-Haul again already know it so I will be calling you guys and thanks so much for your help financially was able to pay everything with no problem

JUDY U. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Was so fast service on a Wednesday.Thank you for your service. I m very happy to continue to choose this location.

LETICIA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Everything went well. Very professional staff.

ROSANNE H. 
Rating:
5.0

Guys at the desk were awesome. Great job.

ROLANDO M. 
Rating:
4.0

Everything was quick and easy, thank you

Baldemar H. 
Rating:
5.0

Nothing keep up the great work

TONY P. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO E. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Rating:
5.0

N/A.... Continue to Keep up with the excellent customer support

LAUREENA G. 
Rating:
5.0

Customer did not leave a comment.

Kurt E. 
Rating:
5.0

Fast, efficient and professional! Wasted no time attending to ones' needs.

RUDY G. 
Rating:
4.0

Very efficient system. Friendly staff. My only gripe is that the parking lot is a bit difficult for non-uhaul related Vehicles. Still, a very pleasant experience that was also quick.

Matthew B. 
Rating:
2.0

Rental was supposed to be ready at 9am, however Ingram Park Uhaul delayed opening until 10am. We were late dropping off the uhaul and we had to pay extra because we didn't get a chance to put gas before returning the uhaul.

Adrian M. 
Rating:
4.0

Dropping off uhaul rental was fast and easy with minimal wait time! I was definitely happy as we rented another utility. Great customer service at this.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Excellent 100% Overall Mánager in charge 9/03/2021 and STAFF Deserve my Congratulations

JOSE L. 
Rating:
5.0

I was thinking that t would take a while to get checked in and checked back out-- the minimal time I spent with this team was amazing. Will definitely return if I need further services

JASON L. 
Rating:
5.0

None

Damien T. 
Rating:
5.0

Nothing it was great

Dustin R. 
Rating:
5.0

The staff were helpful and courteous. Overall excellent and quick.

DARREN F. 
Rating:
5.0

Customer did not leave a comment.

BRENDON H. 
No reviews have been submitted for this location.

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