Customer Reviews for U-Haul of Kenmore

4331 reviews

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRACEY V. 
Rating:
5.0

Customer did not leave a comment.

Serguei K. 
Rating:
2.0

One person working with three people waiting in a line- and each person took 10+ minutes when it was their turn.

Emily S. 
Rating:
5.0

Keep doing everything the same it was perfect. Excellent job by all. Thank you....

Al C. 
Rating:
5.0

Thank you for your great service.

MARY A. 
Rating:
5.0

Customer did not leave a comment.

Gregg P. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Friendly staff. Professional and helpful.

EMERSON A. 
Rating:
5.0

Pick up and return were fast. Awesome that they had enough employees to quickly serve customers.

JEFFREY M. 
Rating:
2.0

Let people rent it for more then 24 hours. I had to return cargo trailer and I was not done using it. That not good

WAYNE P. 
Rating:
4.0

Customer did not leave a comment.

Terese A. 
Rating:
1.0

I have never encountered such rude service in my entire life. And to read his name badge say “owner” was baffling. His entire team followed his lead in treating the customers poorly. In general, proprietors should treat their customers with respect.

MELISSA LEE G. 
Rating:
5.0

Hire more staff! Employee was excellent, but stretched thin...

Shaun R. 
Rating:
5.0

Nice Welcome by the gentleman, good orientation and seamless return experience. Will come back again in future.

Syedmohammed Q. 
Rating:
4.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Michael at the Kenmore location makes the renting and drop off process a breeze. He is very hard working and puts the customer first. He is quick at attaching and securing any trailer and then removing it. Ask for him!

ZACHARY P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Konjit F. 
Rating:
5.0

Customer did not leave a comment.

Reilene M. 
Rating:
1.0

Owner was very rude, took 30 minutes for him to get the vehicle ready. Is storing his vehicles off site in public parking. Overall pretty terrible location owner. Bad for the brand.

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Knowledgeable employees who work hard and fast made my move easier. Thanks.

Aaron S. 
Rating:
5.0

Quick in and out; no delay

CHARLOTTE H. 
Rating:
5.0

Customer did not leave a comment.

Juliano M. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Payman S. 
Rating:
5.0

Customer did not leave a comment.

GERRY C. 
Rating:
3.0

I am very disappointed with the online reservation system. I reserved a truck and a furniture dolly to move a piano; the online system said everything was available. Upon arrival at the location, there was NO dolly available for me and I was offered no other option available as an alternative. We had to break out backs to lift that piano, because your online system did not have a clue what the inventory of the store actually was. Very disappointed

Dimitra E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Carissa O. 
Rating:
1.0

Staff was extremely rude. This location was busy, one employee was just wandering around and watching stuff happen while there were 5 people in line and the gentleman that was helping me was yelling at my driver to get out of the way when we had nowhere else to park. Overall horrible experience. Will not rent from this location again.

Paxton S. 
Rating:
5.0

Customer did not leave a comment.

Philrobinson S. 
Rating:
4.0

Steering wheel was sticky

Scott O. 
Rating:
1.0

Show respect to customer when they ask a question, ANSWER them. 2 men I worked with don't like certain people. Don't look at a customer with a silent, discusted face!

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Jan Phillip T. 
Rating:
5.0

Consistency is key and so is customer service. Customer service should be sincere when they apologize for messing up the order.

Ann L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

This was the second time In two weeks that I rented a 4x8 cargo trailer from this location. Smooth check-in process. The owner did a great job in handling a lineup of customers each morning. Very courteous and very helpful.

TERENCE LEIGH G. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MEGAN W. 
Rating:
3.0

Charged me $10 dollars for gas, when I KNOW FOR A FACT THAT I PUT IN MORE THAN ENOUGH TO COVER THE 1/4 FULL TANK THAT THE TRUCK CONTAINED WHEN PICKED UP !!

ALAN JOHN K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH JEWELL D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
3.0

Customer did not leave a comment.

NOAH H. 
Rating:
1.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

On morning of pickup there was a line out the door. Computer problems and only one person working left the team member in an uphill battle. I want to commend him for sticking with it. He never got frustrated but calmly explained what was happening. We had a great experience thanks to his efforts and those who helped with hook ups. I will continue to use UHaul!

Mario V. 
Rating:
2.0

First the pick up was annoying having to wait 45 min even though we completed pick up online. Second- the billing is a disaster. We gave a cc to be charged the day of drop off. the account/payment is still pending. We are being charged late fees. Every time I have called I have to wait on hold for a minimum of 45 minutes and that's been 3 times so far. This problem has still not been resolved even though i assured it was taken care of the last time I called. I'm ready to make a complaint to the BBB if this is not resolved soon. Oh yeah this time I have now been on hold for 36 minutes. The worst experience with Uhaul so far.

Kristjan K. 
Rating:
4.0

Some form of “EXPRESS CHECK-IN” for customers who have gone online and provided all the required information and photo IDs…. ridiculous wait time Saturday while customer at counter either didn't have all requirements met or was unsure of what they needed.

Timothy W. 
Rating:
4.0

The man who helped me was super nice - no recommendations other than keep up the great work!

Megan M. 
Rating:
5.0

Customer did not leave a comment.

AJ P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Kelsey W. 
Rating:
5.0

5/15/21 reservation. Great customer service! I arrived to pick up the truck and there was a line with 6 customers in front of me. There was one clerk working. Despite being busy, the clerk maintained a positive attitude at all times and provided great customer service to everyone—even the angry customer who complained about the long wait (~45 minutes).

Annalisa M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MANLEY H. 
Rating:
3.0

Customer did not leave a comment.

Catherine G. 
Rating:
2.0

Customer did not leave a comment.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Had to pass by several other locations to get the trailer size I wanted.

Evan N. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
1.0

The trailer was dirty and smelled of oil when I picked it up. When I got to my destination I discovered that the trailer had leaked in numerous places and most of my belongings were wet. I tried calling twice today only to sit on hold for over 20 minutes each time. I'd like someone to call me and expect that there will be a significant credit offered based on my experience.

Kyle T. 
Rating:
1.0

The guy who help me was not respectful I don't now why maybe because was morning and He has not sleeping well or any other reason but was very weird

NEIM A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

I wish I got the name of the guy helping me, but he was awesome. Very professional, and excellent service.

Ignatius R. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Everyone was super friendly and helpful. They also recommended a tie down net that the attendant at the transfer station really appreciated saying that so many people renting trucks fail to tie down their loads properly.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
3.0

Too much to write so I'll keep it short. Super long hold times to speak with customer service, so you need to hire some more customer service agents badly. The “reservation” system for the “free first month of storage” is garbage. It is a complete misnomer because it implies that the customer is granted storage but you fail to mention (or maybe it is clearly hidden in the fine print that nobody reads) that it is COMPLETELY based on availability. We “reserved” a unit in Bozeman, where we were moving to, but there was no availability, so the “reservation” was completely pointless and we had to scramble to find a space, which was not ideal. Overall I would not recommend U-Haul.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

Asif K. 
Rating:
5.0

Customer did not leave a comment.

Hrant M. 
Rating:
5.0

Takes about 10 minutes to use the online after-hours return to save the $20 in-person charge, which I think is extreme.

Byron R. 
Rating:
2.0

The people were rude.. I got a parking ticket for parking where i was told The late hour return app did not work after trying for 30 minutes.. just kept referencing my labor help, not the unit rental so I was charged a "convenience fee"

CHRISTIAN S. 
Rating:
5.0

Cheaper gas

EFRAIN I. 
Rating:
2.0

I had a very poor experience with the online pickup. It took far too long and did not save me any time

Kevin F. 
Rating:
5.0

Overall it's sooo good

SRINIVAS K. 
Rating:
5.0

Keep up the good work

Robert D. 
Rating:
5.0

Customer did not leave a comment.

WARREN DOUGLAS A. 
Rating:
1.0

Horrible service at dropping off.

YOSIEF T. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
3.0

Customer did not leave a comment.

YOU B. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

Dropped off after hours, facility was closed, no comment.

Robert E. 
Rating:
5.0

The gentleman who helped me both check out and back in the next day was exceptional. Very polite, professional, careful and friendly. He was also running his tail off taking care of multiple customers at the same time. He is an asset to your team!

Michael C. 
Rating:
2.0

Very disappointed. They charged us for 150 miles of usage. Which is double what we expected. We calculated what we had done...at only 75 miles. At almost $2.00 a mile that was an additional $150 dollars. We have had great experience with U-haul in the past...but this was the first time we used the Kenmore location. Probably not going to use them again if they are double charging. We also had wanted a trailer and site said it was available only to find out it was not and thus we had to rent a truck. So sad!

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
4.0

They were short staffed, only one guy on a Saturday morning, but he worked hard, stayed calm as he got through each customer in very long line. Give him a raise!

Laura H. 
Rating:
3.0

Nobody was present in the store for lengthy period. Customer in front of me was not patient and left. Stark contrast to the store in Kirkland next to Costco. Saving grace was the nice older gentleman who was very helpful when checking in.

MIROSLAV P. 
Rating:
5.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

Terrance P. 
Rating:
5.0

Great customer experience. They provided us with a hard copy receipt and was done in 10 minutes.

DAMON T. 
Rating:
4.0

I tried to do the transaction into your website and I couldn't because it said my passwords did not match on page 2?. I typed them about 20 times to no avail. I finally just went to the store.

CONOR O. 
Rating:
5.0

Customer did not leave a comment.

LORI H. 
No reviews have been submitted for this location.

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