Customer Reviews for U-Haul of Kirkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Kirkland

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Richard H. on

Rating:

Customer did not leave a comment.

Paul S. on

Rating:

Customer did not leave a comment.

Kim H. on

Rating:

The people that helped us at both locations were helpful and friendly.

David P. on

Rating:

Have things ready when they are said to be ready. Simplify the reservation process.

Rita H. on

Rating:

Customer did not leave a comment.

LAFEYETTE D. on

Rating:

Customer did not leave a comment.

Shankar B. on

Rating:

Customer did not leave a comment.

Cathleen S. on

Rating:

Customer did not leave a comment.

Bryan T. on

Rating:

I have no idea how many times I have used this UHaul location, but a lot. I returned a van today with the slightest bit of small Crumbs left in bed. All of about 15 seconds to blow out final quick brush out. I was changed $15 or almost the equivalent of days rental. That is what I call 100% unequivocal, total bullshit. I was so damn pissed off I couldn’t see straight. I will never ever use this location again. ken knows better then to pull this crap. Shame on him. Too bad you don’t have more competition for this location. You need it. And I’ll find it.

Debra N. on

Rating:

Customer did not leave a comment.

Andrew F. on

Rating:

Customer did not leave a comment.

Beverly W. on

Rating:

Not much to improve...service was quick, easy, I got a good truck... Check in couldn't be easier.

James S. on

Rating:

I was completely charged the wrong rate. Taking me several hours to get this straightened out. Not happy

Sandi A. on

Rating:

The roof of the truck bed had a hole in it. The rain and poured in and damaged a lot of our items and pooled on the floor so it soaked up into everything from the bottom. I reported this when I returned and received absolutely NO comment of any kind. I seriously doubt it was even reported and they will likely rent out the truck without repairing that damage.

David L. on

Rating:

Easy review. The experience is consistently fast and friendly, and returning the truck is a snap. All good!

Erica C. on

Rating:

Customer did not leave a comment.

Mavis R. on

Rating:

Customer did not leave a comment.

Timohty S. on

Rating:

Customer did not leave a comment.

Kevin K. on

Rating:

Customer did not leave a comment.

Quinn L. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Truck was ready when we arrived. Fast easy process

Sean K. on

Rating:

Customer did not leave a comment.

Luis M. on

Rating:

Customer did not leave a comment.

Tom C. on

Rating:

Customer service and knowledge is very good. But the facility is very shabby - the parking lot has a lot of rubbish and debris, the garage for hitch installation looks dirty and is in disarray, and in general the facility looks rundown. It does not engender confidence and reflects poorly on U-Haul.

Brian C. on

Rating:

My one issue that they resolved quickly was I reserved a 17’ truck but it came back damaged so they told me I would be getting a 15’ truck which is fine they were the same price but I could have used the extra room. I didn't blame them since they can’t control how the renters drive in them. I get to the rental shop and check in for my 12pm pick up I reserved early in the week and they told me the truck will be ready at 5pm for me and I told them no that doesn’t work because I reserved the truck earlier I. The week for a 17’ truck and they reduced it and then pushed my time back. So they guy behind the counter went in the back and they had a 15’ truck for me to use and it all worked out

Cynthia S. on

Rating:

The best and quickest experience ever!

Steven P. on

Rating:

Customer did not leave a comment.

Glen L. on

Rating:

truck was a little old

Cynthia W. on

Rating:

Customer did not leave a comment.

Kathleen T. on

Rating:

The two young gentlemen helping us rent a truck were nice, helpful, and fast.

PRANAV G. on

Rating:

Please stop looting customers, i've filled up the gas as mentioned while taking the rental but still you charged me for it. This is not good, the guy who took the truck from me never checked it at that time and now charged falsely. Please correct the charge immediately

Michael S. on

Rating:

Customer did not leave a comment.

Peyman A. on

Rating:

Customer did not leave a comment.