Customer Reviews for U-Haul of Kissimmee

4902 reviews

2021 N Main St   Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

(407) 932-0299

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 932-0299

2021 N Main St
Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

It was very busy, but Felix got me in, had the hitch installed and fitted me with the proper trailer for my job. Thanks Felix!

Diane D. 
Rating:
4.0

Fast and easy drop-off.

THOMAS T. 
Rating:
3.0

Good people. Very friendly . Location pretty much has a garage feel to it. I could see some people turned off by that feel.

Leslie S. 
Rating:
5.0

Everything was great everyone at the location was fantastic!!!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Juwairya A. 
Rating:
5.0

Customer did not leave a comment.

Olga G. 
Rating:
5.0

The Gm Chris definitely was able to help me with the rental I needed answered all my questions and concerns . He provided Better service then the hunters creek branch which did not help me at all when I went in person . I will be using this branch for all my needs even if it is further from my home !

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

WANDA F. 
Rating:
5.0

Customer did not leave a comment.

Shantel J. 
Rating:
3.0

My overall experience was extremely poor. I first reserved a car trailer at another location the previous evening. When I showed up at the reservation time (7:30), I was told that the U-Haul guy left at 7:00. I tried another nearby location that was listed as open until 11:30, but at 8:00, they were closed. After spending 2 1/2 hours on the phone, getting bounced between agents and sitting on hold, I was out of luck, with my only option being to drive to this further location before 7am the next morning. Not a good experience.

Jason M. 
Rating:
1.0

Couldn't drive charges were still Added anyway

AMY F. 
Rating:
4.0

Customer did not leave a comment.

RONNIE N. 
Rating:
5.0

👍

OVED D. 
Rating:
5.0

Chris was great

RUBEN P. 
Rating:
5.0

Staff was very friendly and professional.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

JOANNE C. 
Rating:
4.0

Los frenos estaban fallando y no pude parar en luz amarilla.Loa frenos fallan de ese camion!!

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

3rd time I used both u-haul locations. Great Service

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

Colin T. 
Rating:
5.0

Guy wa great ! On time for me at 9am and took care of me at 4:30 drop off smooth and very helpful thank you !

Ramon G. 
Rating:
4.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Drop off and inspection was completed in under 5 minutes

Misha R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Everyone was awesome!

FRANCHESKA D. 
Rating:
5.0

Its was. Vert good and the serviced was wonderful

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
2.0

I have been doing business with U-Haul of Kissimmee for several years. They've always done a pretty good job. However, on this particular occasion, they totally screwed up my reservation for a pick up truck. They didn't have one available when I went there to get it, claiming that the one I was supposed to get had been impounded due to how the idiot who had it was pulled over and arrested! They then sent me to a car repair place that supposedly had a pick up truck. THEY DIDN'T! Keep in mind, I was on a bicycle, so it wasn't an easy thing going all the way there, only to be told they hadn't even had any U-haul equipment in 2 weeks! I rode my bike back to the U-haul store and the best they could give me was an over sized (moving) box truck! Which was NOT good on gas! So overall, this was a very BAD and disappointing experience! PLEASE GET YOUR ACT TOGETHER AND MAKE SURE THIS NEVER HAPPENS AGAIN! Thank you!

STEPHEN B. 
Rating:
3.0

Have clear signs for where it is and is not acceptable to park.

JAZMINE A. 
Rating:
5.0

Thank you

FASHA J. 
Rating:
5.0

Customer did not leave a comment.

raymond F. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Mya O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

All is ok. Fixed my situation quickly, these guys in this location are fast and amazing, thanks so much.

GUSTAVO A. 
Rating:
3.0

We had to wait in a line although we got there at the time we had the pickup. This can be streamlined better. It took us 30 minutes to get out although we had done the transaction online.

Oral J. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
1.0

install hitch properly

RICHARD M. 
Rating:
4.0

Nothing.. everything was good great service.

Nathan N. 
Rating:
5.0

Todo muy bien y exelente servicio

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

AMBROSIO R. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
3.0

Rented a 26 foot truck with appliance dolly that had strap. When we arrived that was not available. We ended up with a beat up dolly we didn't even use.

PAUL M. 
Rating:
5.0

I recommend it excellent service even though I do not speak English they knew how to help me

Eduardo R. 
Rating:
3.0

Customer did not leave a comment.

COBY R. 
Rating:
5.0

Customer did not leave a comment.

ROSAURA T. 
Rating:
5.0

Excelent is good

MAGDA V. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Muy buen servicio

LUIS M. 
Rating:
5.0

Todo bien, el servicio al cliente muy bueno, Gracias

EDGAR R. 
Rating:
4.0

I left my blue hand truck in the back of the truck. I was told I would have to wait until tomorrow.

DIANA A. 
Rating:
5.0

In the location everything was fine but with the equipment, it was not clean and 15 minutes after renting it, the air conditioning stopped working, it only blew the air through the glass windows up front, driving a truck like that here in Fl without air conditioning is to melt away.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS N. 
Rating:
5.0

Chris and Felix took great care of me with a trailer hitch order and install. The next day rented 5x8 trailer drove 800 miles with no problems.These guys really helped me out.Thanks

TERRY E. 
Rating:
5.0

Customer did not leave a comment.

EXOR R. 
Rating:
1.0

They hooked up the trailer with my son and said we were good to go. As they are supposed to check to make sure the lights were working they didn't. I found this out after I was already on the highway heading home.what should have been a 2 day trip turned into 3 as they were not helpful in any way.when I turned it in I told the employee and she just shrugged it off as no big deal.no discount no apology no nothing from u-haul. I would rather pay more and get better equipment then go there again.

Shannon M. 
Rating:
3.0

The mobile check-in/registration process needs to be shared with customers beforehand. This location had two employees, and neither could be identified by clothing (dressed in casual street clothes) and neither spoke to customers - though one of the two was forced to help me based on an error on the app, the help was minimal and not once did the employee say a word. Unusual and uncomfortable.

Edgardo M. 
Rating:
2.0

Customer did not leave a comment.

Stefanie M. 
Rating:
5.0

Great customer service. All types of uhaul are available.

MANUEL V. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Sherrill N. 
Rating:
5.0

Appreciate that the staff helped get the car unloaded and trailer disconnected and allowed us to drop the trailer up prior to dropping off the truck. Great job. The one issue with the overall experience was that the original drop off spot was not configured to support the truck and trailer combination. Luckily, I looked at satellite images and was concerned about being able to drop off and arranged to drop off at a different location.

Mark H. 
Rating:
1.0

I believed the place it is not safe for customer when he gave me the pen & paper to be signed. I asked the guy that was at the desk, if there were hand sanitized to clean my hand and he told me no there is no hand sanitize available, so when customers visit your business you are exposed to the Corona Virus due to the fact of no hand sanitized. On this days of pandemic al Local Business should have hand sanitize available. very poor service.

FRANCISCO L. 
Rating:
3.0

I want my deposit back!!!

DIANE D. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The staff was courteous and helpful. They were efficient and I was out the door very quickly and returning the item at the end of the day literally took a minute.

MICHAEL K. 
Rating:
5.0

I have used U-Haul many times in my Military career. And I must say first time in Florida, this team at this location are helpful and Courteous. I was recently medically retired from Military and moving from up North. I visited location twice and would like to send my best to Mr. ORTEGA and the rest of the team there who are on point.

DAVID V. 
Rating:
5.0

Thank you

CLARA Q. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO Q. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

LILLIE C. 
Rating:
5.0

Customer did not leave a comment.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

BRIGNOL B. 
Rating:
5.0

Excelente trato de Chris Ortega!

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
4.0

Customer did not leave a comment.

Sylvester E. 
Rating:
5.0

Customer did not leave a comment.

CARMEN D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

I don't know. Everything went so well.

Jesus R. 
Rating:
5.0

Overall experiences was great, pick up was quick, staff was friendly and helpful, drop was efficient and quick.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
3.0

Employees must do a better job in cleaning the trucks in between customers. When I opened the back of the truck the floor was completely covered in some white dust that got all over my new furniture.

LIYEAM G. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

IDASMARYE M. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Customer did not leave a comment.

HERIBERTO C. 
Rating:
5.0

Rental was great! Staff members were knowledgeable and friendly. Only feedback would be to have another employee at the time of closing the establishment. The return for the truck was fairly easy as well, however, we had to wait a while. I understand that when returning you do not have to make it directly, however, for us it is important to turn the truck in directly.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

Nothing everything was great quick n fast service but very thorough hooking up trailer an .great service all around friendly staff

Thomas A. 
No reviews have been submitted for this location.

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