Customer Reviews for U-Haul of Lake Forest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Lake Forest

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Blake D.
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Customer did not leave a comment.

shiying Y.
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Sharon K.
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CHRISTOPHER W.
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Great team in this location. Everyone seemed to like their coworkers and all were friendly and helpful.

SHANNA L.
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Both the rep and the gentleman who brought our truck up were extremely helpful, fast, and kind. I'd recommend this location in a heartbeat!

David J.
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Customer did not leave a comment.

HAIG B.
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Wow, what an improvement in service and equipment! Years ago I had the absolute worst experience when a most important reservation was not honored. I thought I would never patronize UHaul again, but this was the best experience. Employees are sharp and eager to assist. Truck was practically new.

Glen K.
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laurie R.
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CHARLES F.
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saeed N.
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MAREVA C.
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Thank you for honoring my reservation with kindness and professionalism. Gabriel and the rest of the staff were stellar.

LAUREN H.
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Did NOT know that there would be a $20 service fee for dropping off the truck early but after hours. If I had known that ahead of time, I would have waited until the next day.

Christiana K.
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NELSON N.
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judy W.
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Everything was great! Wonderful experience! Thank you!

william M.
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the van was washed however dusty inside. go over the dash w/ Arnour-All or even a damp cloth would work. my wife rode in it & she is fussy.... mentioned it to both daughters... a functional tool however..

JOHNNIE R.
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ANGEL O.
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Excellent service

Michael P.
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Very friendly staff.

BLAKE D.
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Couldn't asked for any better service. On pick up I was in and out in less than 15 minutes. Return was even faster. After a long day of moving, nice to have good professional people helping me....thanks

ANTONIO S.
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STEPHEN A.
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Seamless! Thank you, Steve

Mark A.
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Martin W.
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Your guys always get me in and out quickly both for pick up and drop off. Same facilities are prettier but none have better service, most locally don't even come close to the quick and friendly service your guys provide at the Olive Avenue location.

Duane B.
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Jason Z.
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BRADLEY H.
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went fast and professional

David S.
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SAMANTHA E.
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ILYA I.
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Jessica L.
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David J.
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DARYL W.
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MARIA G.
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FRANCISCO M.
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DAVID H.
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EDWARD C.
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ANTHONY M.
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Sheldon B.
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PHILIP E.
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I was quoted $29 because the truck I reserved wasn't available. Also the truck to be full of gasoline. It wasn't and because of that I still filled it up. It cost me more. It was between full and 3/4. I would like some condensation..

clark H.
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Greg G.
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CARL S.
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Location is probably below average in terms of access, but not much that can be done about that. Otherwise, good selection and staff.

paula C.
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LEANNA D.
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Vince V.
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Customer service was excellent

MICHAEL K.
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quick and easy process

KEVIN F.
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Gareth D.
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Easy pick up and drop off, and the guys were super cool

PRETESH P.
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MARTIN W.
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Michelle M.
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I was really disappointed to originally reserve a trailer at this location, only to be directed to a Fullerton location - seriously that was way to far from the Lake Forest location. So, I was forced to reserve a truck, costing me more! When I picked up the truck, there were at least 7-10 trailers available! Felt very scammy!

STEPHEN R.
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John O.
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CHARLES B.
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N/a

LEONARD L.
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Keep up with the good work

THOMAS M.
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Great customer service!

Elizabeth C.
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Customer did not leave a comment.

MELISSA K.
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The service was excellent, friendly and efficient.

Juan C.
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VAN S.
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He trailer was full of grass clippings

ALEXANDR G.
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EHAB R.
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You had the 17Ft that I wanted, 3 of them yet you forced me to take (Because I had to take one) a smaller size cargo van that I will have to put a lot more mileage on it. Not really professional is it!!?

LEONARD L.
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Keep up with the good work! More inventory will always be helpful. Jesse and Jason are doing great job taking care of the customers

DAVID W.
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I pulled up and two employees greeted me while I was in my vehicle. They scanned the trailer, detached it and said I was done!! Never left my cat!!!

Arthur B.
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dennis G.
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JESSICA H.
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Kayvon S.
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Michael C.
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William C.
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GAYE C.
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Patrick G.
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Keep up the online capabilities ......

Michael S.
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STEPHEN A.
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Kathy W.
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IRENE B.
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The truck could have been cleaned better. The windows were awfully dirty - but since I'm a girl that would matter to me more than the guys. Everything else went smoothly, just like always!

Paul L.
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Employees were very professional and took care of processing my rental promptly.

MARK K.
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ROGER S.
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the guys there were super helpful when i called initially, during pickup, as well as after hours. will be back again!

John H.
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William G.
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joe W.
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SUZANNE W.
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Wassim W.
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Facilities needs cleaning, organizing and go through major 5s. Dust and dirt were all over the office. The truck was poorly maintained. Gas gage worked off and on. A/C did not work the majority of the time in 110 degree weather. Wheels were unbalanced. The cabin shook violently during the trip and tires were over inflated which made the cabin bouse with every little bump on the road. This was the worst experience that I ever had with U-Haul

ROBERT S.
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Morning equipment pickup is very slow. Can more employees be brought in to help get the customers out the door. Part time help for the mornings would be good.

ANDRE S.
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Martin K.
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MATTHEW E.
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Gabriel and his crew were beyond helpful. I have had to deal with long waits and grumpy people at U-Haul facilities. I was pleasantly surprised at the eager-to-help attitudes these people had. Also, the U-Haul app made the return process, of the trailer I had rented, so easy. The interactive videos showing step-by-step instructions for unhooking the trailer could not have been better. Thank you!

Chad L.
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Nothing. Good to go

Jonah L.
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ANNE C.
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Anthony P.
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GUY K.
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It is an old location, and you are building one around the corner, so Don't take the below-average score to heart, you are already dealing with it.

Elida T.
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At least the last 10? times I've rented there it has felt like a cheers episode where they know me and I really trust them and they really take care of me. It feels awesome. Best biz partner. I tell all my friends to come here. It is tucked away a bit I like it because usually there are trucks and short line if any.

DANIEL J.
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Clean. Knew vehicles were well looked after as a sanitation station was close at hand. Staff welcoming and expediant.

Lori T.
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Customer did not leave a comment.

ALI S.
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Friendly and professional staff.

Matthew B.
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Staff was great and friendly . Super quick . Would definitely recommend this location in the future

No reviews have been submitted for this location.

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