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Michael NCustomer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both employees were helpful, but there might've been a little confusion as to the total cost, and how to include everything. And while not a reflection on the location, the billing/contract was so incredibly difficult to understand, and the reservation process was horrible. I was under the impression I was going to be picking everything up from the location I stopped in at, and this was not the case, I was called the day before to arrange the location--and almost had to go to 2 different locations (1 for the truck and 1 for the dolly). After being on hold for almost 30 minutes, I finally got everything straightened out (apparently there was a computer glitch going on, and the reservations person couldn't get my reservation to save correctly). I wish the process would've been a lot more seamless, and taken care of smoother.
debra vThe center was awesome. The overall system crashed several times. The site did everything possible to make it a good experience for me, but it was a nightmare getting checked in (like, two visits and multiple hours).
Katie GYou need a bigger parking lot for customers to park . Lot of vehicles on site and place to park . Staff super friendly and work was done well and under my internet search cost.
TIM Cfast and easy
Carlos SDrop off entrance was a challenge. Unless you are coming from westbound it’s not easy.
Tony HMid City is the very best UHaul location in all of Salt Lake City. The staff is well trained and friendly and speedy.
David BMost simple rent and drop off I have been involved with.
thomas kQuick and easy drop off return.
Matthew MDo kit change the location 2 hrs prior to pickup. It cost me more money per mile because it was farther.
andres dPlease send me the final bill statement
dwaine bThey're good vans, all right.
Mycal WI reserved 26’ truck near my house and I had to go and pickup this truck 10 miles away from my house.
Mevludin JNot block customer cars with trucks when they need to leave after dropping off. Had to wait 5 to 10 mins to leave
Tosh HNatasha is one of the most kind and beautiful woman out there. She helped me so much and my life easier and less stressful. Absolutely a hero!
Nataliya PI had an issue with this vehicle’s suspensions and brakes
Sai SI felt sorry for your workers because your system kept crashing. Amazing customer service!
Michael OJust keep up the great work! Thanks again for finding me a truck for my unexpected need this afternoon.
Brent SDude working the desk looked at the key and said “you need to return this truck to the location you got it from.” How the hell would he know/think that from looking at a key? Woman there was super helpful and took care of the return.
Logan Zsuper fast and convinent
Marilyn RThanks to the staff at 21st South location great service
Bruce HAlways try to physically check the mileage and amount of Gas before a contract is printed instead of relying on what the mileage and fuel readings of when the vehicle was checked in with the previous rental!
EDGAR SProbably one of the most beat up trucks I’ve ever driven. Trying to figure out if all the damage was accounted for was a pain. I don’t want to get charged because I didn’t notice something was not included. Luckily I wasn’t charged for anything but I can see how that can happen. Maybe it’s time to replace this truck. Also make sure when people pay for the blankets to tell them to grab the correct amount of bags. I thought one bag was 1 dozen but it was 6 so I had half of the amount I paid for.
Justin POur trucks blinkers didn't work, the keys to the lock were missing, the drive was rockies than other ones I have driven. When I asked the employee about the lock, he said "that sucks, sorry" and didn't get us a new truck.
Nicasio NFront desk gal was very professional.
Brian LHave employees with experienced in customer service and to be more polite. Have equipment with the appropriate wheels.
Monica BSuper friendly and competent workers. Had the easiest time renting from start to finish. Thank you all! Owner is super nice and helpful too!
Tenzin LI like this location and staff. They are very friendly and helpful. No issues, ever.
Thomas BEasy pick up and drop off. Owner was great and so was her staff.
Patrick FNot a thing
Darwin RThe woman that helped me was AMAZING! I have never had a better experience. She was friendly, knowledgeable and got me processed through in record time! I am terrible with names otherwise, I would mention her by name. Top notch!
Steven NUnit was a mess garbage on the back very bad strong smell like a death animal or skunk, i have rent many units from this location before never had any issues until now.
Ignamar UI had a wonderful experience and so easy. Highly recommended.
Poaloi TTo change old trucks to bring new ones.
Mohamud GWe were in and out super easily which was great! Service was great! Truck was not so clean inside. Lots of candy wrappers everywhere. I get it, it's Uhaul. The truck was great and served it's purpose.
Jill WVery helpful.
AMBER KThe lady that checked us in was very unfriendly for customer service.
Melanie CThe uhaul had damage to it prior to me getting it. I did not have an accident or damage any of the van. I did not refuel to same place and i dropped it off at a different location. You are trying to charge me for damage that was already done to the van before i got it and charging me for having ot for weeks. This is not right and i am not paying for anything i dod not do. I am not paying for any damages. The passenger bottom mirror was broken the passenger rear side was dented and damaged and the rubber that is in the back was only half when i got it. I dont know what you are trying to accomplish here besides fraudulently charging me for someone elses accident or misuse. I extended the rental accordingly and brought it back before it was due. I will put a google review up about how bad the service is and how you treat customers if i dont get an apology and a new receipt that is accurate and not full of fraud and lies.
Jill NThe experience at the location was good, the truck felt a little unsafe, especially when turning, it was making some awful noises. Overall, the people were great, the truck not so much.
Jacob BAll good
Shelly MWhile picking up a trailer I asked if I would be able to drop it on at a location in Sandy. I would told I would be able to drop it off at any location. I requested that rent the trailer for out of town, I was told I could. The employee helping me printed out my contract and went over the first couple things then asked us to follow him. I later found out that the contracted stated that the trailer was for in town and needed to be returned to the mid city location. This was not gone over with us before we were given the contract. I dropped of the trailer at the Sandy location after moving. I then found out a couple days later that I was charged with late fees for not dropping the trailer off at the mid city location after I was told I could drop it off at any location. I was charged twice one time for $91 and another for $76. I called customer service and was told that it is most likely that I won’t get my money back, even though the employee made mistakes on the contract and did not go over the contract with us before pick up. I will never be visiting this location again.
Alexia GPainful
John JLoved the remote pick up and drop off! Was able to get my move done in the middle of the night. Thank you!
Mathis CMy driver side mirror was in a position that I could only look out and see myself instead of cars on my side. I think checking mirrors should be a part of the process of checking the truck when it gets back
kc rTha lady that helped me was very nice
Moises RThe truck was muddy but the inside was fine. Apparently our auto transport didn’t get billed and we pulled it over 1000 miles with no contract. They billed us 2-3 days later and was not the agreed on amount. The truck had a mechanical issue and at low loads the drive line would rattle so bad it was almost unbearable in the cab. A deafening noise that caused me numerous times to pull off and make sure nothing was falling off the truck.we returned the trailer early to agreed location unharmed. Without any legal obligation to do so.
Darrin WThe lot was small and crowded, very unorganized. I did not enter the building because the personnel greeted me upon arrival. Staff was friendly which is why I would go ahead and recommend this location.
Chera FPick up and drop off were very easy. The staff were very friendly. U-Haul will always be my first choice for rental truck needs
Bill JGreat service and staff. Always make the process smooth and fast. Have used multiple times and highly recommend them.
Matthew MKeep it that way I have good experience
JULIO FIt was a smooth and easy experience. The pickup truck I rented for 2 days was clean, well maintained, and drove perfectly. The service person who helped me, Jordan, was excellent and everything about the rental went perfectly. Would highly recommend the location.
Lesley DNothing needs to be changed
lester WBoth locations I worked with were well organized but especially the employees were friendly and helpful.
Richard HGood service
Steve PNatasha was so much help and honestly so funny. Would 100% recommend this location to a friend. We were in and out in less than 15 minutes. One of the best Uhaul experiences I’ve ever had
Karynn PMore room
Felix C