Customer Reviews for U-Haul of Middletown

4,385 reviews

1014 State Rte 35   Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

(732) 671-1102

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 671-1102

1014 State Rte 35
Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Everything was great, the staff were very friendly and helpful. The only issue I had was the 10" box truck that I rented had very dirty windows making it hard to see at night. If I was going any further I would've had to stop and clean them.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

The representatives at this location are great to work with.

KIRK H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

alex P. 
Rating:
5.0

I've rented vehicles three times from this establishment in the past week, and each time they have exceeded my expectations. Not only was the reservation process a breeze and pickup and drop off smooth, but the customer service was exceptional. All of the folks here seem to go out of their way to make sure that the customer has a pleasant experience. I know I did and will enthusiastically recommend U-haul of Middletown to any one in need of their services.

MICHAEL W. 
Rating:
5.0

Terrific staff and i was happy with the Covid protocols. Only issue was a bad tire pressure reading on right front - did not show up unitl later when the outside temp dropped

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Great customer service. Friendly and helpful staff.

MICHAEL W. 
Rating:
1.0

The truck reserved for me reeked of weed when we opened the back. Then another truck was pulled up for us, but the employee seemed annoyed.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

I've used this location before,over the years, and have always had a great experience.professional service every time.

John K. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The drivers seat of the truck was horrendous. Otherwise, everything was great.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Everything was great. Keep up the great work. Thank you.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Dropped off at night after hours, and the app didn't work properly for the self service drop off. It was freezing cold and I spent 45 minutes trying to get the thing to work. I called, but the wait for a service agent was over an hour. I REALLY HATED U-HAUL THAT NIGHT. THAT WAS SOME AWFUL CUSTOMER SERVICE. Luckily, I had the peace of mind to try the web page instead of the app, and that finally worked. Please fire every one of your app developers and tell them thanks for nothing!

Mitchell K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

No improvement necessary. Courteous, smooth & efficient from start to finish.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Nothing overall good experience

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

We rented our U-Haul from Keyport. When we got to the location there were no keys in any of the lock boxes so we had to drive to a different location. It is unacceptable to not have any keys for the trucks you rent to people.

Jennas M. 
Rating:
5.0

The Reps were helpful when I stopped in select the size then at both the pick up and drop off

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Hugo T. 
Rating:
5.0

Everything went well and the clerk Kyle that was working there was fabulous, he was engaged and very helpful about the different options. Overall very good experience.

MATTHEW G. 
Rating:
5.0

Excellent customer service.

JOHNNIE N. 
Rating:
5.0

Customer did not leave a comment.

IAN I. 
Rating:
5.0

Very helpfull and polite people

MEHMET S. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
5.0

A couple of new faces since I last rented, but exceptionally courtesy and knowledgeable. Equipment was clean and well maintained

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

A great experience was very pleased

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Easy and helpful especially after a long day of moving.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R. 
Rating:
2.0

Reserved a 10' truck 3 days ago, when i went to pick it up was told not available. Then was charged the 15' truck rate when i was forced to upgrade. Not good!

Kevin N. 
Rating:
4.0

Nothing the guys at this location were awesome. I had a minor issue with the truck and they went above and beyond the call of duty to assist. You have some great individuals working there

BRIAN W. 
Rating:
5.0

A great rental experience - was a smooth as it could be

IAN I. 
Rating:
5.0

ALWAYS GREAT

carlos G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE K. 
Rating:
5.0

Truck was ready everything explained in great detail and a quick checkout

MARK C. 
Rating:
1.0

we had an issue with billing on our credit cards. We put a card to hold the vehicles and was told they do not charge the card until return. This was not true the card was charged the next day as well as another charge when vehicles was returned. How can they charge the next day when rental is for 2 weeks and they do not know how many miles we will be using

JONATHAN K. 
Rating:
3.0

Great service, informative and prompt

Michael V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Great service!

ANTHONY G. 
Rating:
5.0

Staff went above and beyond to assist in hooking the trailer up to my vehicle. Great customer service and troubleshooting capabilities.

KEVIN B. 
Rating:
5.0

Service was excellent, prompt. No waiting, very pleasing experience.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

I reserved a storage unit with uhaul and when I arrived at the storage unit facility, they were overbooked and had no units for me. I had to extend my truck time.

KYLE C. 
Rating:
4.0

Good customer service 👍

LOUIS P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Staff was friendly efficient and effective

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

The 15' Truck was sluggish driving. The passenger side door stayed ajar, the read gate door was hard to close, & the appliance dolly strap didn't lock in to secure refrigerator.

Glenn C. 
Rating:
5.0

Outstanding Svs. Great value Store stocks everything for moving needs

Mark G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Been going there for years. Always great I'll be Back

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Every thing went very smoothly and was completed quickly.

Gary M. 
Rating:
5.0

Jason was great! He provided great service and was very knowledgeable. Hitch installation was quick and workmanship was excellent. The people at this location have always been friendly and helpful. Great customer service overall!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA A. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Great service and very helpful

MICHAEL P. 
Rating:
1.0

Please keep your promises and do what you offer to the customers .

RANA J. 
Rating:
5.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
4.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

ALAN T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

They don't know what they wad doing

ruben C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Van was new, in perfect condition and a full tank of gas. Customer service was equally as great

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

OLIVIER B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

RASHAUN J. 
Rating:
5.0

Very nice and respectful guys there 👏

DANIEL E. 
No reviews have been submitted for this location.

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