Customer Reviews for U-Haul of N Charleston

3018 reviews

1902 7th Ave   Charleston, WV 25387
(West Washington St & 7th Av)

(304) 344-2321

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 344-2321

1902 7th Ave
Charleston, WV 25387
(West Washington St & 7th Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Stay open until 6.

SHARON P. 
Rating:
5.0

Just friendly and professional

RODNEY CHASE B. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

JIYEONG Y. 
Rating:
5.0

The uhaul motorcycle trailer is the best trailer all around for hauling your bike. Super cheap. I was over charged in the beginning and the worker I turned my trailer into corrected it for me without me even asking (I felt like I got my money's worth so I didn't want to cause any more work for them). Very pleased with this location and the product!

ADAM M H. 
Rating:
5.0

Customer did not leave a comment.

Frances N. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
4.0

The staff was very welcoming and helpful. My reservation was handled professionally and fast. They answered all of my questions and the return process was fast and painless.

JERRY LEE W. 
Rating:
1.0

Manager Mickey and Ford extremely unprofessional, liars and cheats. Check the cameras guys!

MELISSA G. 
Rating:
5.0

I always have trouble with the internet. Returned last night and never got it to go threw

Sandra Kay S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Some great employees worked with me the whole way and was a difficult week thank you U-Haul employees for making that week a lot easier

JANICE N. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
4.0

Light went out in back was only issue

Chris S. 
Rating:
5.0

Customer did not leave a comment.

CARL LESTER II B. 
Rating:
4.0

Super helpful staff!

SHAWN STANCIK P. 
Rating:
5.0

The customer service is 5 star. There was a very large mischarge my bill but Nikki took very good care of me and fixed the problem immediately. Nikki showed the highest degree of courtesy and professionalism that any company could ever ask for.

charles G. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
3.0

Customer did not leave a comment.

Naomi B. 
Rating:
5.0

Efficient. In and out quickly. They answered my questions concerning capacities eetc.

BRENT WILLIAM S. 
Rating:
5.0

My experience was very good.

mary M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
2.0

The two gentlemen that helped us were excellent. The problem is with your scheduling system. We arrived to find that there was no trailer available for us as I had reserved. Instead, one of the gentlemen had to drive to another location and pick up a spare trailer there. Even though we were a little latte arriving to the UHaul facility, because your reservation system isn't the best, we had an extra hour of wait time before we could leave with a trailer we had reserved days before.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The tire pressure light came on about half way through the move.

TIMOTHY DONALD L. 
Rating:
4.0

nothing

mary M. 
Rating:
5.0

Best service I have ever received with u-haul thanks to a girl that works there her name is mickey

GEORGE M A. 
Rating:
3.0

The return process was very bad. I asked the associate for a final invoice/receipt and they would not provide one. They would not provide me with anything other than verbal confirmation that my vehicle was returned so for all I know I could have been charged for extra time even after I returned it.

Cass J. 
Rating:
5.0

Customer did not leave a comment.

FERRELL ALLEN G. 
Rating:
5.0

Great

OMID AHMAD N. 
Rating:
5.0

Nothing-Derrick is an asset to this location. Very helpful.

JOHNATHON RAY L. 
Rating:
5.0

Derrick is the man !!

SHERRY JEAN P. 
Rating:
5.0

The sales person that served me was excellent and very helpful

CARMEN O. 
Rating:
5.0

Customer did not leave a comment.

John Michael S. 
Rating:
5.0

Professional!!!!!

Moses D. 
Rating:
5.0

I'm no good trying to book a uhaul truck on line and it was just before closing and the woman working that night had a truck for me and even helped me with my reservation she was also me I couldn't have done it with out her that night so I thank you and yes I use uhaul a lot and will recommend to everyone

TINA LOUISE K. 
Rating:
5.0

Customer did not leave a comment.

Philip Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

The employee are so nice to help me out when i need them. Thanks you

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Everybody is always awesome.

Deshaunda N. 
Rating:
4.0

Keep client informed about charges .

jerry ray A. 
Rating:
5.0

Customer did not leave a comment.

MARISSA LYN B. 
Rating:
5.0

Very friendly

SANDRA KAY S. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JONES C. 
Rating:
3.0

I was rented the wrong truck than was on my contract. So using the information on the contract I had to buy more gas than necessary because I had the wrong information. There was also trash in the back of the truck when pulled out for me luckily it was already bagged and the CSR removed it before I took possession. I also wasn't able to verify my before mileage, needless to say driving the trucks around the lot for parking and cleaning can add more miles than the last contract ended with.

Angela M. 
Rating:
1.0

The truck was dirty when we picked it up. There was sticks and tree bark in the wood on the inside of the truck.. I had to sweep it out before loading my stuff.. I have a video of the inside of the truck

WILLIAM SYLVESTE S. 
Rating:
1.0

Get a manager and staff who are properly trained and won't tell the customer to, “fuck off”

MATTHEW DAVID K. 
Rating:
5.0

Ended up not needing the trailer I rented. Other than being on hold for 20 minutes trying to get customer service, it was a good experience. They took the trailer back and refunded my payment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Douglas A M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Best UHAL place I've been to very nice and respectful I'll def us again

Casey Allen A. 
Rating:
5.0

Customer did not leave a comment.

TINA LOUISE M. 
Rating:
1.0

Dropped off late evening when store closed. Tried using the link sent to do after hours drop off. It didn't work. Next morning-even though the truck is there-I am charged $40 for an extra day. I called. Was told it would be resolved and management would call me back. They didn't. I am so thoroughly disappointed.

Robert Lee Iii C. 
Rating:
5.0

I don't know how to improve on excellent. I will go back again and would recommend this location over St. Albans. Thanks for letting me give North Charleston these props.

TIMOTHY DONALD L. 
Rating:
5.0

I was able to drop off using the app with no issues

Jiban S. 
Rating:
5.0

Always friendly and helpful

SANDRA KAY S. 
Rating:
1.0

I rented the truck for 24 hours paid a extra 20 for after hours service for returning early. Took truck back with full tank charged for gas if you add miles driven you will find it doesn't make sense. Service was HORRIBLE the lady who works in store is rude to customers and her co-worker he almost quit while I was there I didn't have any cash or I would have given him a 50 for just putting up with her she tried to skip me and wait on her other customers and I told her I was waiting she is simply the worst. But she got me back by adding all those extra charges. Was thinking about renting a truck this weekend to move washer but I changed my mind after this experience.

Tonette S. 
Rating:
4.0

Everything was great. Probably need a larger bldg for the amount of business the store does cause it is quite cluttered.

Karen H. 
Rating:
2.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ROY NELSON M. 
Rating:
5.0

Customer did not leave a comment.

Frances L. 
Rating:
5.0

Customer did not leave a comment.

DELORIS JEAN P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

RICKY ALAN T. 
Rating:
4.0

Easy drop off friendly staff

John S. 
Rating:
5.0

Having only 2 people during a Saturday is not productive. The 2 gentlemen did a great job of dealing with the amount of people but additional staff would have been very beneficial.

BRADLEY PAUL H. 
Rating:
5.0

Customer did not leave a comment.

ALONZO H. 
Rating:
3.0

Give refund for faulty equipment

QUINNIE G. 
Rating:
3.0

Don't call and accuse customers of not returning the keys to a truck when the customer did. For that reason, I'll never rent a uhual from this location again. There's a reason I do the mobile return..to avoid covid and the ignorance from employees that don't know how to verify a return before calling and making some wild accusation. Yes...I'm going to return a truck to the location I rented it from..just to keep the keys....sounds logical doesn't it?

Drew P. 
Rating:
4.0

The self check in didn't recognize my location while standing directly in front of the store

CHANDRA KAY R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEON H. 
Rating:
5.0

Customer did not leave a comment.

MISTY DAWN W. 
Rating:
5.0

I've use this location on numerous occasions over the last 14 years, my experience has always been positive and I found the staff to be friendly and helpful.

CHRISTINE MICHEL K. 
Rating:
5.0

Customer did not leave a comment.

Brentton W. 
Rating:
5.0

Customer did not leave a comment.

David Avora D. 
Rating:
5.0

Customer did not leave a comment.

waylon B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

FARRAH JOY W. 
Rating:
5.0

Customer did not leave a comment.

Seth Thomas H. 
Rating:
5.0

Derrick was outstanding in providing me an overview and let me know of all charges that were being made on the account. Appreciated all of the assistance that was provided and quality equipment. Will use location again.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Heidi M. 
Rating:
4.0

Customer did not leave a comment.

NATHAN EDWARD C. 
Rating:
3.0

I would recommend this local to friend because the manager made it right. she was sorry that her team had told her our truck was cleaned, when it clearly was not with the pictures I took.

MARSHALL P M. 
Rating:
5.0

They hooked up the trailer to the truck for us. Great establishment and staff.

KRISTJAN R. 
Rating:
5.0

Nothing

zina F. 
Rating:
4.0

Th truck was clean but needed some maintenance. The power steering was out and the engine was running rough. Usually when I rent there the trucks are excellent so I'm thinking just a one time deal.

TONY CURTIS JR G. 
Rating:
5.0

We run a city wide food Pantry and use U-haul to pick up our food they have been there every time for us.

Robert Lee Iii H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LEE L. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY MARIE J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK BRIAN L. 
Rating:
1.0

I had the truck one day. I brought the truck back with more gas than what was in it when I got it. I was charged for 3 days and charged for gas.

Laura Mae C. 
Rating:
5.0

Customer did not leave a comment.

Carlie Kurt H. 
Rating:
4.0

All of the staff that I encountered were exceptional in kindness and service. I was very satisfied. Everyone followed COVID-19 safety guidelines perfectly - something I really appreciate as a healthcare worker. Wonderful experience overall!

MATTHEW K. 
Rating:
3.0

I had to wait almost 4 hours on my equipment due to POOR management

shantay b.  |  Overall Experience 
Rating:
5.0

They were so easy to work with and accesssed our equipment in a timely manner.

John J.  |  Overall Experience 
Rating:
4.0

I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD

Kay H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top