Customer Reviews for U-Haul of N Charleston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of N Charleston

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TINA LOUISE M.
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Customer did not leave a comment.

Robert Lee Iii C.
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Dropped off late evening when store closed. Tried using the link sent to do after hours drop off. It didn't work. Next morning-even though the truck is there-I am charged $40 for an extra day. I called. Was told it would be resolved and management would call me back. They didn't. I am so thoroughly disappointed.

TIMOTHY DONALD L.
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I don't know how to improve on excellent. I will go back again and would recommend this location over St. Albans. Thanks for letting me give North Charleston these props.

Jiban S.
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I was able to drop off using the app with no issues

SANDRA KAY S.
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Always friendly and helpful

Tonette S.
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I rented the truck for 24 hours paid a extra 20 for after hours service for returning early. Took truck back with full tank charged for gas if you add miles driven you will find it doesn't make sense. Service was HORRIBLE the lady who works in store is rude to customers and her co-worker he almost quit while I was there I didn't have any cash or I would have given him a 50 for just putting up with her she tried to skip me and wait on her other customers and I told her I was waiting she is simply the worst. But she got me back by adding all those extra charges. Was thinking about renting a truck this weekend to move washer but I changed my mind after this experience.

Karen H.
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Everything was great. Probably need a larger bldg for the amount of business the store does cause it is quite cluttered.

Matthew W.
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Customer did not leave a comment.

ROY NELSON M.
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Customer did not leave a comment.

Frances L.
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Customer did not leave a comment.

DELORIS JEAN P.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

RICKY ALAN T.
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Customer did not leave a comment.

John S.
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Easy drop off friendly staff

BRADLEY PAUL H.
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Having only 2 people during a Saturday is not productive. The 2 gentlemen did a great job of dealing with the amount of people but additional staff would have been very beneficial.

ALONZO H.
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Customer did not leave a comment.

QUINNIE G.
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Give refund for faulty equipment

Drew P.
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Don't call and accuse customers of not returning the keys to a truck when the customer did. For that reason, I'll never rent a uhual from this location again. There's a reason I do the mobile return..to avoid covid and the ignorance from employees that don't know how to verify a return before calling and making some wild accusation. Yes...I'm going to return a truck to the location I rented it from..just to keep the keys....sounds logical doesn't it?

CHANDRA KAY R.
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The self check in didn't recognize my location while standing directly in front of the store

RICHARD LEON H.
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Customer did not leave a comment.

MISTY DAWN W.
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Customer did not leave a comment.

CHRISTINE MICHEL K.
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I've use this location on numerous occasions over the last 14 years, my experience has always been positive and I found the staff to be friendly and helpful.

Brentton W.
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Customer did not leave a comment.

David Avora D.
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Customer did not leave a comment.

waylon B.
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Customer did not leave a comment.

BOBBY J.
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Customer did not leave a comment.

robert W.
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Customer did not leave a comment.

FARRAH JOY W.
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Customer did not leave a comment.

Seth Thomas H.
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Customer did not leave a comment.

ROBERT M.
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Derrick was outstanding in providing me an overview and let me know of all charges that were being made on the account. Appreciated all of the assistance that was provided and quality equipment. Will use location again.

Heidi M.
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Customer did not leave a comment.

NATHAN EDWARD C.
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Customer did not leave a comment.

MARSHALL P M.
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I would recommend this local to friend because the manager made it right. she was sorry that her team had told her our truck was cleaned, when it clearly was not with the pictures I took.

KRISTJAN R.
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They hooked up the trailer to the truck for us. Great establishment and staff.

zina F.
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Nothing

TONY CURTIS JR G.
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Th truck was clean but needed some maintenance. The power steering was out and the engine was running rough. Usually when I rent there the trucks are excellent so I'm thinking just a one time deal.

Robert Lee Iii H.
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We run a city wide food Pantry and use U-haul to pick up our food they have been there every time for us.

JEFFREY LEE L.
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Customer did not leave a comment.

TIFFANY MARIE J.
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Customer did not leave a comment.

PATRICK BRIAN L.
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Customer did not leave a comment.

Laura Mae C.
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I had the truck one day. I brought the truck back with more gas than what was in it when I got it. I was charged for 3 days and charged for gas.

Carlie Kurt H.
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Customer did not leave a comment.

MATTHEW K.
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All of the staff that I encountered were exceptional in kindness and service. I was very satisfied. Everyone followed COVID-19 safety guidelines perfectly - something I really appreciate as a healthcare worker. Wonderful experience overall!

Chris M.
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Get more large appliance dolly's..The one thing we needed, this location was out of along with straps,...otherwise it's a perfect place for rental.

Daniel I.
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Customer did not leave a comment.

JOSHUA PAUL E.
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Truck was old and wore out. Shook and vibrated and made a lot of odd noises, and I drive a truck for a living so I'm used to the odd noises trucks make. The drivers seat was completely wore out and had no support for rough windy roads.

Chris G.
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Customer did not leave a comment.

FRANK BELL M.
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I was charged a large gas fee for Sri I f only 7 miles. Not happy with this. A couple things inside the truck can fell off

Thomas R.
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This was my second drop-off at this location which as good as it can be!

Sandi K.
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Rented a car dolly...equipment was not ready when we arrived. Took another 1 1/2 hours...the first two dollys presented had issues - bad tires, etc. The ratchet straps on the dolly that we finally took were old and corroded, the straps did not hold well. Furthermore, the staff was untogether...NO ONE WORE FACE MASKS in the middle of Covid Pandemic. Very disappointed in this location. The location where we returned the dolly in Sanford FL was professional and very helpful...however, the agent who helped us also DID NOT wear a mask.

David H.
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Customer did not leave a comment.

MICHAEL LEE M.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

melissa M.
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They were very friendly and professional. I will only rent from this location

Eric Stephon M.
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Customer did not leave a comment.

jeffrey S.
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I was to pick up the truck at 7am. the black man that waited on was 10 min.late opening. Once in, he talked to me like I was stupid. I will never use this establishment, I will tell my 10 friends, they will tell their 10 friends and eventually you will close.

Bradley M.
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Customer did not leave a comment.

Carlie Kurt H.
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Customer did not leave a comment.

DELILA ANN M.
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More professional customer service. Less wait time to speak to a customer service person over 15 minute wait for someone to answer the phone. Then when there was an issue within 20 mins to closing time i was put on hold and noone ever came back to the phone and when i said i had a porformance malfunction on vehicle i was told “i dont know what to tell you” because it was nearing close of business hours.

Jonathan R.
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I dont know about improvement because my rental experience was quick and to the point. It is by far way easier and convenient to rent from u-haul.

david W.
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easy drop off for me, very good experience.

Emo U.
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I don't have any problems pick up the uhaul van and return was equally as quick as signing up. Keep the great service.

David William A.
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The vehicle smelled of smoke badly.

RONNIE DAVID SR C.
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Rented several tines last few weeks this truck was terrible Check engine light was on they says been in fir 3 months don't worry Hit a bump a scream door would open had to the it down Brake pedal down way to far Back of the truck smelled like someone had been hauling manure AC fan so loud you couldn't talk Drivers seat was tilted very uncomfortable

OMALYNN H.
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Customer did not leave a comment.

DALE ALLEN F.
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check air in tires before trailer leaves

SANDRA KAY S.
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Customer did not leave a comment.

Corey C.
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Service was top notch.

Joe C.
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Customer did not leave a comment.

Efrain P.
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Good

Denise H.
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Derrick was great! Exceptional customer service. Really nice and friendly. He made the process simple and has such an outgoing personality.

ERIC WAYNE C.
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Customer did not leave a comment.

DAVIE CHRISTINE S.
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Both representatives we dealt with were awesome!! They deserve raises!!

Lee P.
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Sonya was top notch! Very professional, excellent customer service. She is very good at her job.

rick R.
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Customer did not leave a comment.

OMID AHMAD N.
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Great company great employees 👍

JERRY H.
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Consistently reliable and convenient, with good customer service. Great staff and location. Thank you

RICHARD LEE P.
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Customer did not leave a comment.

anthony M.
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The young lady that checked me in and out was the best. Courteous and friendly. It was a great experience in such a trying time that we are living in today. The pandemic has changed a lot of people. She again was a breath of fresh air!

Delfina D.
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When quote was received the container was supposed to be delivered to the house but come to find out that it was being delivered in town and was going to cost ab additional 740 for delivery. After almost 2300 to start with! Also packaged were dumped over in the box. It was a huge hassle and a lot of misinformation from representatives when calling to find out how to get access to obtain my belongs! Not the least but satisfied with this transaction and I have used your services multiple times in the past. Don't think I will be giving any more of my business to you in ther future

Melinda P.
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Nothing

TERRI LYNN M.
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Employee (Nikki) went above and beyond to help me with a flat tire. Excellent customer service

robert W.
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The receipt I received at checkout showed a total of $52.35, however, my bank was charged $69.34. This is $16.99 over what my receipt shows. Don't know what you are trying to pull but I don't appreciate it.

Thomas E.
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Customer did not leave a comment.

STANLEY RAY K.
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The service was great the experience excellent It here is really nothing more to add!

Shannon W.
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I had a fantastic experience with my UHaul Box. Everything went smoothly and the staff I dealt with in Portland, Charleston, and on the phone were all friendly and helpful. Derrick, at the 7th Avenue location in Charleston, W.Va., was particularly kind and helpful to me as I was cleaning out the remainder of my box. He does a great job and made me feel good about my decision to go with U-Haul. Thanks to all involved. I'll definitely be back.

nicholas M.
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Customer did not leave a comment.

Ron G.
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Cant think of anything to improve. The folks at 7th station are exceptional!

raymond S.
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Customer did not leave a comment.

Gale P.
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Customer did not leave a comment.

dana B.
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Customer did not leave a comment.

Thomas R.
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Very friendly, efficient, and quick to return the trailer

Misty M.
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Very first time renting from uhaul. Lady that helped us done an excellent job. Can't remember her name but she was very knowledgeable and professional.

MARK HALE P.
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Have rented UHaul trucks several times and have always had a good experience.Thank you North Charleston, WV UHaul!!!

RICHARD T.
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Customer did not leave a comment.

Jody D.
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Customer did not leave a comment.

Stacy F.
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Much better than my experience on Sunday which I still haven't gotten resolved! Time to call corporate!

MELONDY KAY H.
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Nothing you're all good Derek was excellent good guy above the rim next time I move U-Haul is my number one

Melisa F.
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Customer did not leave a comment.

Brad P.
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Customer did not leave a comment.

shantay b. | Overall Experience |
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I had to wait almost 4 hours on my equipment due to POOR management

John J. | Overall Experience |
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They were so easy to work with and accesssed our equipment in a timely manner.

Kay H. | Overall Experience |
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I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD

No reviews have been submitted for this location.

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