Customer Reviews for U-Haul of North Hollywood

5,399 reviews

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*)

(818) 763-4381

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

God bless you all for the great service 🙏🏼

daisy R. 
Rating:
5.0

You need to refund me the $1,900 that you charged me automatically without my permission. I'm your customer. It's not okay!!!

HANNA Z. 
Rating:
4.0

It's a little sketchy. There are about a half dozen men who swarm the entrance asking if you need help. Maybe some extra staff to stay with customers until the truck pulls ojt

David B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Perfection

Victoria P. 
Rating:
5.0

Thank you

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
4.0

The weather was storming, and we were late for our drop-off/return time. However, the clerk had already extended it assuming we were caught in the rain. So, thank you for your flexibility!

Caitlin J. 
Rating:
5.0

Customer did not leave a comment.

Migran E. 
Rating:
1.0

Vehicle was rented with engine service light on. I had called to see if truck was available to extend, I was told yes, and afterwords I kept on getting calls to return truck early.

ARUTYAN D. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer service was EXCELLENT as always, i rent Uhaul a few times per month. There are 4 Uhaul from my house to this particular location, and I come to this location because of the good customer care.

CESAR P. 
Rating:
5.0

Customer did not leave a comment.

Zara A. 
Rating:
5.0

This location was able to help on short notice thanks to UHaul customer service line. However, The contactless pickup where i had my initial reservation was a nightmare. I wasted an hour trying to figure out the app and trying to contact the owner and figure out how to get the key to the van-THIS WAS A NIGHTMARE! Here is the initial reservation: Reservation #: 72051132 Pick Up Location: Costless Car Rental 10860 Burbank Bl North Hollywood, CA 91601

scott B. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Professional

YELENA K. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

GEVORG P. 
Rating:
5.0

Customer did not leave a comment.

Ahmad Z. 
Rating:
5.0

Everything was great! Easy, fast, efficient and friendly service. Thank you!

NORMA M. 
Rating:
5.0

Customer did not leave a comment.

Neisha R. 
Rating:
5.0

Very friendly staff - much appreciated.

Kenneth H. 
Rating:
4.0

Employee was very friendly and helpful

SEAN F. 
Rating:
5.0

GM was extremely helpful. She's a rockstar

Judith M. 
Rating:
5.0

We were in the middle of moving to another state, under insane time constraints and last thing we wanted to worry about was getting my car moved. We were promised a car transporter at 2 different locations. When at the 2nd store, they told my husband he would have to drive to a 3rd (No Hollywood) he almost came unglued. And he did when that store didn't have the equipment we ordered either. Total run around. The manager at the No Hollywood store stepped up and made it happen for us. She literally saved my husband's sanity. She's AWESOME. And the young man who helped us picking the trailer was pretty awesome, too.

Heather M. 
Rating:
4.0

the truck i rented had a residual odor/smell of smoke,and with the weather being cooler the smell was noticable

bruce B. 
Rating:
5.0

Fair the store manager went above and beyond. I was even been a little stinky when I first walked in, and she turned the frown upside down literally. I give my highest reviews from my years renting Uhauls for various different reasons. Bravo, keep up the good work

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

ALIZE S. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Always accept debit cards as some of us just don't want a credit card!!!

Weslie S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

paul E. 
Rating:
5.0

Customer did not leave a comment.

Laquan R. 
Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
5.0

Customer did not leave a comment.

aaron J. 
Rating:
5.0

Customer did not leave a comment.

marsha M. 
Rating:
5.0

Customer did not leave a comment.

Laythan A. 
Rating:
4.0

Don't rent out trucks with leaking gas tank

daniel W. 
Rating:
3.0

Customer did not leave a comment.

Sidney B. 
Rating:
2.0

The check engine light was on when we got the truck and when I called the location we were told the gas tank had been tampered but should be fine. The truck ran fine but when we went to pump gas it took about 10 minutes to get one gallon in the truck as it would not seal. This made for a longer more frustrating trip.

Amy J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing loved everything.

Josman C. 
Rating:
5.0

Customer did not leave a comment.

Ishverbhai A. 
Rating:
3.0

Made me call the 800 number to get authorization to drop off the truck there, even though the U-Haul rep in Indio told me it was ok. Bad communication. It was resolved by the help line phone rep, the one person who delivered, even though it took a while. Unnecessary drama after a 12 hour move from the desert to LA.

Matthew D. 
Rating:
3.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Vardan K. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
1.0

There was a FOUL odor coming from the U-Haul. Nearly threw up on the side of the road using it. I have no idea how an employee could have cleared this for a customer when there were tons of other 10” trucks for us to use on the lot. Rolling down the windows didn't help. We were on a time crunch and decided to use it, Bought febreeze on the way and used more than half the bottle and STILL smelled it. The odor seeped into our clothes. My friend and I are confident that a homeless person must have pissed and crapped it in over night, and that's why it stuck to our clothes since we were sitting on gen seats. A homeless person defecating and urinating is not an exaggeration. There was liquid under the seats and we were confident it was pee. The smell stuck to our clothes and we could taste it in our mouth for the rest of the day (drove about 35-40 miles total). And then when I mentioned it to the guy at U-Haul he AGREED that someone probably slept in it. Come on… how on Earth was this truck given the go ahead to be given to a customer?!?! INSANE health hazard!!!

Nicholas G. 
Rating:
5.0

Service was Awesome!

RICK S. 
Rating:
5.0

Customer did not leave a comment.

armando I. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Lourdes R. 
Rating:
5.0

The best part was the customer service I received upon check-in was amazing. The woman was informative and cordial and I would definitely recommend this location just because of her customer service skills it was over and above..

SUZAN B. 
Rating:
5.0

Great customer service

NIGEL P. 
Rating:
5.0

N/a

Roxanne L. 
Rating:
5.0

Mileage price per mile is rather outrageous -- we only drove 13 miles, but the mileage cost more than the rental. That's a corporate criticism, the people on site were helpful, courteous, friendly and NOT pushy.

Jeff T. 
Rating:
5.0

Manager was very friendly and helpful, very refreshing after last U-haul experience at different location .

William C. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Staff was great and friendly. Renting a moving vehicle was easy and convenient.

Martin L. 
Rating:
4.0

Customer did not leave a comment.

Cecil T. 
Rating:
5.0

Friendly people and service

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
4.0

Customer did not leave a comment.

Noelle C. 
Rating:
5.0

Every thing was great

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

Raiymbek A. 
Rating:
5.0

Lady manager was very courteous and professional. She was courteous to me and I noticed she was also courteous to people on the phone. She knows I am waiting and came up with ways to compensate me.

Edgardo A. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
4.0

The guy that helped with the pickup reservation super nice and helpful.

Dustin F. 
Rating:
5.0

It is cool U-Haul point. I came a little bit late for 10 min, but truck waited for me: clean, full of gas and ready to go. Guys helped me to fill up all documents fast and easy, 5 min and I went to bring my furniture. After coming back on time with a little bit bigger mileage that I planned, they quickly recalculated it, did inspection of truck and that was it. Fast, easy and awesome. Strongly recommend this point! Thanks!

Ruslan K. 
Rating:
5.0

Customer did not leave a comment.

JEFF L. 
Rating:
2.0

When I arrived, I was "greeted" by a person outside who followed my car through the gate to ask me multiple times if I needed help moving. And then pestered by many more. These few people and their friends were all sitting on the sidewalk and inside the gate drinking beers and crushing the cans on the sidewalk. Not exactly someone I want to pay to carry my things. This location should at least have a bit more control over the people who are INSIDE the gates. We had a similar experience when we dropped the truck off after hours. Seems like the hangout spot of North Hollywood in the lot of this Uhaul location. Overall not great vibes. On the bright side, I was able to pick up my truck before my reservation time which was convenient. And the employees were very nice. Still would not recommend at this moment

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

Guy who checked me in (Indian with nose ring and cool rings) was super friendly and efficient. The car had such a bad smell that the guy came in with air freshener to make it a little bit tolerable. I return the vehicle with the correct amount of gas and have a gas receipt to prove it, but was still charged over $30 for 20 miles of gas when I filled up 2 gallons worth.

Sarah I. 
Rating:
1.0

There were bums at the location, I reserved a cart and they didnt have it so they said they would give me another one and adjust the fee and they didnt and I got scammed on the gas they said it was full it wasnt. Returned with half a tank but only went 15 miles each way. Scam Alert!!

Charles B. 
Rating:
5.0

The team member who helped me put was fantastic. She was very honest, made the process very very easy, and explained everything so I had no questions. I'm assuming she was the manager from her professionalism, and was she respectfully communicated with her crew. If she isnt, she should definitely be concidered to promote. Thank you for the great service, I will definitely visit this specific location again.

Diego S. 
Rating:
5.0

Everyone here was SO nice, prompt service and just overall easy, breezy and friendly!

Catherine F. 
Rating:
5.0

Passenger side sideview mirror needs repair, it moved throughout drive making it hard to impossible to see if right lane was clear prior to merging.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Zia M. 
Rating:
3.0

There was no gas in the vehicle. The fuel level warning light was on and I was worried that I run out of gas. Please have SOME fuel in the vehicle!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ararat T. 
Rating:
2.0

Staff was really nice and help perfectly. But First I had reserved and 15 footer, and it took me to a completely different location, but didn't have those . So then I went on a whim to the closest one and they ended up having it. (Waste of gas). Then the moving truck smells like a homeless person lived in it. Filthy and really smelly.

Nathan R. 
Rating:
5.0

La atención fue EXCELENTE, un servicio al cliente muy personalizado, muy recomendado el servicio!

Edwin A. 
Rating:
5.0

Remove the congregating of day laborers at the front gate. 10 is a bit much. I would not send my wife in to rent anything with them there.

Robert B. 
Rating:
3.0

A phon number which could reach and ask questions Easley is required.

MohammadAli N. 
Rating:
1.0

Frustrating process overall! ☹️ Waiting on hold way too long. Charged for not putting gas in the truck when I DID put gas in the truck! Chat service disconnected the chat while I was trying to get paperwork!

Cesar C. 
Rating:
2.0

Drop off did not work on mobile. Tried for 30 minutes and even called but got nothing. There was also a homeless person sleeping in the van when I went to go pick it up

CONOR M. 
Rating:
5.0

Everything is good 👍

Jesus D. 
Rating:
5.0

Fast and E-Z to Return

Borvornrat P. 
Rating:
5.0

thank you for providing the rental on short notice

Hannah F. 
Rating:
5.0

The manager was amazing, king helpful, knowledgeable. Above and beyond service.

Sara G. 
Rating:
1.0

This was a terrible experience. I arrived before opening and used my phone to retrieve all the information. When I arrived to my house there was a wordlock on the truck and I was never given the code for it. I called and called once open and no one was able to help me. I finally decided to drive back and ask for help. The gentleman who helped was very accommodating and said that this was a mistake and this wordlock should not have been on there. He was the only one at the front desk and it was pretty busy on Sunday Oct. 2 9am. Luckily I wasn't too far from this location but I lost about an hour and a half and very frustrated as my movers had to wait for me to go and come back. Horrible experience using Uhaul.

Linda M. 
No reviews have been submitted for this location.

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