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JANINE G.Customer Reviews for U-Haul of North Hollywood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better personality on U-Haul not happy at all .
Gaspar F.Vehicle was very dirty on the inside. There was a lock on the back that they didn't give me the combination for.
Jeff H.Great customer service very patient & went above & beyond to make sure my needs where met
MYKETA S.She told me that if I brought it back with the tank the same level it was when I rented it I would get a discount. I put 15 dollars in it, mind you, I only used it for 8 miles!! She then told me that it needed to be a quarter tank full. So basically I needed to put in more gas than it was given to me with which ultimately is more than the “discount†anyways so I ended up putting gas in PLUS having to pay for it not being a quarter tank. So after not being transparent she had the nerve to be rude and dismissive about it. This is the second bad experience with uhaul, last time I was charged for a dolly which they never gave me and when I emailed about it it was completely ignored. Just like this will be. Terrible customer service.
Sarah B.Pickup was fine and drop off was quick but they failed to properly check me out and then call asking where the trailer is. Had to waste 45 minutes explaining after a long hold with the branch and then a manager that it was already turned in. Trailer cost me 21 bucks but the wasted time with this was annoying and at a inconvenient since i was in mexico that morning. Im outraged about it.
Patrick A.We picked up the vehicle, drove twenty miles to the store to pickup the product. There was a padalock on the box truck. We called customer service. Waited 30 minutes to talk to someone, but then for him to talk to the person at our uhaul site took another 20 minutes to get the combination of the lock! Totally unacceptable! I told them I wouldn't pay. We came to an agreement for 20 dollars of the price. I will never use uhaul again! That many minutes to talk to a person is just unacceptable. I predict uhaul will be out of business within a year, because of your present 'business' practices!
RANDALL J.Keep doing what you're doing!
DAVIDALLAN B.The vehicle was dirty. But I ran great. Which is the most important thing. Customer service was great.
Robert M.Very few employees are there so it takes much time to be helped.
Edgar P.Always a pleasure renting equipment from this location
Arman A.Horrible trucks.
Farhan B.I was toll the you guys are the best but you got resin the don't no actitud to treat peplo I rent I truc from victory and Lankershim they charge me another day just because I I don't leave the truc on the stret
JOSE G.The truck was ready as promised. Delivered clean and in good running order. It would have been nice if it had a USB port. U-Haul should consider updating its fleet to be more competitive with Ryder.
Adam L.Staff was very knowledgeable about the equipment and very welcoming. I guess to improve the experience for the next customer, let them know that if they drop off after hours to do the online drop off if they have a smart phone. I nearly dropped the keys before doing it. Otherwise, flawless experience!
MICHAEL D.when I went ot pick up the clerk was not wearing his mask properly and allowed other customer in without masks. When a mentioned it he complied but then worked with a very terse attitude. when i returned the van the fellow was just the opposite nice fast and curteous.
ELIZABETH W.People are ridiculously slow like they don't care for their job
Etay Z.Great customer service! I was in and out quickly and the equipment worked very well.
Jessica B.The associates that work here are very friendly and fast.
Karim B.There was human feces in my truck and I thought it was just dirt until the weather started to heat up and completely change the smell of the truck.
JAZMIN H.Change U-Haul policy. I was running late to pick up my truck. I spoke to the customer service person to let him know that i was on my way, but he still told me was going to release the truck. I sent my daughter over to pick up the truck and he still told her that he released the truck and canceled the reservation. Finally, she convinced him to give her the truck. Unbelievable.
ZACHARY S.Nice people at the counter. Didn't appreciate getting a truck that was on empty and smelled like cigarettes.
Susan A.The truck needed severe maintenance! Horrible transmission issues. Unsafe breaks.
KRISTOPHER W.There's no customer parking so it's often a dangerous crossing of Victory Blvd. or possibly having your vehicle broken into those hours you have to leave it on the street.
Daniel N.It may have been my fault, but the terms on refueling were unclear to me. I believed it was covered when it wasn't. It was taken care of which was very nice by your team and I will be renting another truck soon.
Ty W.Great customer service. Great Managment team
Levi T.They sent us out with a truck that was very dirty inside - it was a busy morning and they didn't get to check it - so they gave us a great discount when they heard about the problem. Thank you!
Pamela T.very friendly and helpful
ROBERT L.Excellent customer service, thank you
Franklin D.Had the worst experience ever. I had done reservations for a trailer turns out I had to take the dolly because they gave the trailer away to a different customer.
Miguel M.Более двадцати лет пользуюÑÑŒ уÑлугами компании U-Haul и вÑегда ÑÐµÑ€Ð²Ð¸Ñ Ñтой кампании на Ñамом выÑоком уровне! Ð’Ñе автомобили вÑегда иÑправные, чиÑтые и никогда не подводили в работе! Желаю вÑем Ñотрудникам удачи, Ð·Ð´Ð¾Ñ€Ð¾Ð²ÑŒÑ Ð¸ уÑпехов!
Alex S.Aircon was not cold.... minor fix
BRIAN S.I appreciate that the location was convenient and the employees were helpful. Uhaul was very flexible on my rental as I rented for 1 day and ended up needing the truck fir 3 days. I was able to easily extend how long I had it.
Lyra R.Make sure the truck and trailer are cleaned.
MADELINE A.Make sure the truck or trucks are available!
Lester F.Can't recall if you had free WiFi or not --as I didn't check at the time but if you don't have free WiFi you should!
Lucas T.I didn't appreciate being charged $6 for being overly mileage allotment. I reserved the truck based on proximity to the airport, not proximity to my 1st stop, which added a few extra miles that I was unaware of
Anthony C.I was there around 5:30 The girl that helped me I believe her nam was Ana She was way busy yet she was able to handle all the customers in the store. When it came down to my turn she was very polite and helpful.
Pablo M.Nothing again. Came out to greet when I drove in and easy check out.
GARY L.staff was great! responsive to any questions I had.
Edgar T.The van I was supposed to pick up with mobile pickup was parked all the way in the back, wedged between two other trucks. It was almost impossible for me to open the door enough to get in, and it was nerve-wracking trying to drive it out from that very tight spot.
Jacqueline A.Our truck was blocked in and not available for pickup so we had to push everything back and wait until the next day to pick it up. We were told we would be given a $50 discount for this inconvenience and it was a lie. We NEVER received a discount at all and our truck was not ready for reserved and scheduled pickup!
ALEXANDRIA C.Pienso que las tarifa basada en millas te cuesta mucho dinero a parte del consumo de gasolina ...bajarle la tarifa de costo a millas o rentar por dÃas sin lÃmite de millas
CARLOS A.Friendly
OFER MENASHE E.There was a man inside the store who was not wearing a mask. Masks are mandated and for the safety of your customers, there should be signage stating that masks are required. His presence in the store made me stressed and worried about how many ppl at uhaul had been disregarding covid safety standards.
HEATHER R.We've rented at this location before, and they are pleasant and have their act together! Fidel, who helped us out was efficient, very personable and professional! Thank you!
Thomas V.Outstanding experience
WILL M.The trucks are obviously not locked or kept secure. It was apparent that people are able to get into them, especially the holds in the back, and do whatever they want. Our first truck had several beer cans, cigarettes, and Chinese takeout box full of urine in it. The second truck was cleaner, but still smelled of human waste. We weren't charged for some of our reserved items to make up for the state of the first truck, but it seems to me that the trucks should be kept in better condition, cleaned more often, and kept locked overnight so that people can't get into them.
GILBERTO R.i couldn't believe how seemless this experience was! Reasonably priced, the vehicle i rented was clean and well maintained, and the staff were super helpful. Keep up the good work ladies and gentlemen! The option to handle a lot of the transaction on-line saved me a lot of time at the store.
Barbara S.Excellent service, We had to go there 2x in two months, and both of the people working there were a pleasure to work with. Very friendly and helpful. The only U-Haul location I will use going forward. Always well stocked and knowledgeable. Thanks!!
Galya S.My issue was not so much with the location, but with the process. I was forced to put down a $100 deposit because your system wouldn't take my debit card, a Bank of America visa debit card, because it thought it was a prepaid card or something. That was super annoying.
Christian G.There were no space on the parking lot , although it's big enough. Customers have to be advised not park the trucks in middle of the lot in the way that other customers would not have a room for parking(in other words people need to be reminded to consider other people)
Mihail F.Everything was quick and easy, I actually intend to continue to use this uhaul location in the near future for my apartment move.
CASEY S.My rental was changed to a different location, but I didn't mind that since it was still close by. I did, however, rent 2 furniture dollies and no one informed me that there weren't any available at this location until I arrived to pickup the rental. My only option at that point was to purchase the dollies in store, spending more money than I was planning. It would have been nice to be informed ahead of time that these dollies were not available.
Kara J.There were no dollies of any kind available, even though I had requested one with my reservation. You're literally a moving and shipping company; how do you run out of such an essential item? It's literally one of the dumbest things I have ever heard in my entire life. I had to move my refrigerator down a flight of stairs and not having access to a dolly made it exceedingly difficult. Also, my reservation was for four hours, but someone called me before my four hours were up, literally as I was at the gas station on my way back, to ask where I was. Super annoying. The representative who checked me in told me I could return the truck after closing time, which would have been 7:30, yet he put my in-time as 7:00.
Jesse D.The General Manager (his name starts with an F, i think it's Fidel or something like that) was super helpful and that's why they are getting a high mark.
KATYA A.Quick and easy pick-up and drop-off, friendly staff, great equipment at a killer price - Outstanding!
Donald C.Nothing customer service was great the guys were very nice
MARIA A.Customer Service Rep. Fidel was very helpful, knowledgeable and courteous
SONIA H.Excellent
Anthony S.My experience with this Uhaul location was great! Alex Ellsworth was great and very helpful. I would definitely use them again.
Gloria M.I was appalled at the overall customer service of U-Haul via phone. It was a terrible experience. I was quoted one price when I made the initial reservation and it almost doubled when I did the pick up. Also, I received a call a week before to notify me of my pick up location. I was told my pick up location was in Canada! I was supposed to have the pick up in Southern California in the LA area, and they gave me a pick up in Canada! When I called to resolve the information, I kept getting all these runaround's and given completely different pricing. I followed up several days later and I was told my reservation was going to be for a week. It was made for three days. They told me the week was the same price. When I went to go pick up the truck they told me it was indeed only three days. I was repeatedly misinformed! Having to pay double also made things difficult since I had budgeted for the lower amount. I expected more from your company. It was the phone personnel at not at the staff at pick up location that had the problems. The was not a rating for company overall, so that is why the pick up location is receiving a Poor rating.
corey S.