Customer Reviews for U-Haul of Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Richmond

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Cheryl T. on

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My parts weren’t at store when I arrived, despite ordering a week in advance. I had to wait 3 hours for Installation. . You double billed me for labor, which I caught. Then I showed up a week later To pick up trailer after calling to confirm it was ready at the site, and it was not. Had to drive an hour to get one from Vallejo. Then was told that despite paying for ball, I never got one. No info as to load allowed or boxes parts came in. Disaster. Never using uhaul again- was moving my son to Seattle and time constraints made this even worse. Made reservation 3 weeks early. I will say Vallejo crew was kind, helpful and responsive. Not their fault. But stay away from Richmond and Berkeley.

Deloria J. on

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Sarah K. on

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verna T. on

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Ryan D. on

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Chris B. on

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Deborah B. on

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Keep up the good work.

Paige T. on

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Excellent customer service!

Debra S. on

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The service was excellent and very fast. The trailer was connected quickly and I was out the door in about 20 minutes.

Paul M. on

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I had a great experience, very friendly and knowledgeable staff.

Katsuhiko N. on

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My payment was overcharged, but it has been refund now, Thank you.

Jennifer K. on

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ERSKINE J. on

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Tammy R. on

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I rented a trailer for a few hours and the chain came loose and damaged by vehicle. I have had good experiences in the past and the staff is very friendly and helpful.

Marlon M. on

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Tonique D. on

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Nothing everything was excellent and they where very nice..

vickey P. on

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The truck needs a wheel alignment and a tune up. I wasted my money and I was overcharged.

Tracy W. on

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Neville C. on

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Q Myron is exceptional The place runs perfectly Don’t change anything Just keep it up

CARLOS C. on

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Michael H. on

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Extremely quick and easy drop-off, in a convenient location, with ample parking for those picking up the person who was driving the truck.

Jomar E. on

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Umeshchandra T. on

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Guillermina L. on

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Very efficient, helpful and patient.

Tina C. on

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GREAT customer service!!!

Jessica F. on

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Fast and friendly!!!

Ivette R. on

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Anthony & Iman ARE THE BEST!!!! This is the second time I've rented equipment from this place and they have a MASSIVE selection of vehicles and their check in and return is flawless. Granted, YOU MUST COME EARLY and get in line, but because I booked everything on line, once I got to Iman, it took about 30 seconds for me to get the keys and vehicle. Their insurance is cheap, and even though I have my own insurance, it's a great sense of relief to know that they'll handle any issues if something goes wrong. THANK YOU, U-Haul of Richmond for making a stress-full day go quick-and-easy!!!!

Akari Y. on

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The staff there are all really hospitable and proficient at their jobs.

Brooke B. on

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Georjeana M. on

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rodrigo D. on

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Teresa S. on

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gloria O. on

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Staff was courteous and helpful

Daniel B. on

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I had a superb experience from the desk attendant as well as the vehicle dispatch person (Jerry). They provided an excellent public face for U-Haul by going out of their way to make me satisfied and displayed deep concern for me having a positive trip with good equipment and met every need. Absolutely top notch, excellent employees!

SHEAN FRANCIS C. on

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Just maintain your good customer service, clean,fast and quick pick up is the best.

Malcolm W. on

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