Customer Reviews for U-Haul of Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Richmond

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ronald T.
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Just having a clean truck or van means everything!! Picked up my rental and had to stop and wash the windows inside and out just to reduce the hazing that it had.

Marlin W.
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Customer did not leave a comment.

Bethany H.
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Wish we had gotten a 30ft instead of the 15ft. It would have made our move one big load instead of 2 big loads.

Carole A.
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Everything went smoothly!

anne H.
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Veronica and Anthony were great. The biggest issue is that the driveway is blocked which forced us to drive backward while other cars were coming in. That sucked and is dangerous.

Marcus C.
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Customer did not leave a comment.

Latoyia T.
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This is the best U-Haul location ever excellent customer service very professional friendly the employees are amazing the general manager Myron is the best they all need a raise for the hard work and effort

Sandy H.
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Customer did not leave a comment.

Valentino P.
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Customer did not leave a comment.

Onur C.
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The truck was pretty dirty, I had to use cleaning wipes to clean up the driver's seat and car's dashboard.

Jing H.
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Customer did not leave a comment.

Aleta M.
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Dennis H.
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Customer did not leave a comment.

Bill A.
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the service at this particular location was just fine, employee very friendly and knowledgeable, BUT, overall impression of dealing with U-haul outside of location leaves a lot to be desired. Phone employees for the most part did a good job, but some of the practices of the company don't strike me as being particularly consumer friendly.

BRADLEY B.
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Excellent service, very professional and courteous. Thanks!

Gustavo G.
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Customer did not leave a comment.

Lovella S.
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Service was great and expedited.

William O.
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John C.
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Diane D.
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Edward P.
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Karandeep S.
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Annie M.
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angelina C.
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daren W.
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Vehicle had check engine light and tire pressure sensor light on. Could not read odometer. Beeping whenever driver door opened even if keys were out and lights off.

Carol W.
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Very patient personnel. Careful detailed intake.

Kershan R.
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Everything was seamless and easy. They explained everything and no hidden fees or trying to sell you things you don’t need. I highly recommend this Uhaul location. I will definitely use them again if necessary. Thank you guys

Norbert T.
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Customer did not leave a comment.

Gustavo G.
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Dawn C.
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Quick and friendly service, much appreciated!

Faliu F.
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Cashier was polite. The men that handles the cleaning of the vehicle's are rude! And always insulting.

Glenn B.
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I admired the staff. Extremely knowledgeable, courteous, intelligent and professional. I would highly recommend this particular u-haul site to all my family and friends

Yvonne Q.
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Anthony assisted me while renting the truck. He was very helpful and made recommendations to me that would make the best use of the rental. He was professional, friendly, courteous, and easy to do business with. From all of the rentals I’ve had from this 23rd Street location over the years, this was my best experience yet. Thank you Anthony for representing U-Haul in such an exemplary manner. I’m sure U-Haul appreciates having you as a valued employee.

christian R.
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The guys working there are friendly and helpful and professional, it was pretty busy when i got there and it was just the two of them and they both worked hard and fast. got my truck in 10 mins. I would recommend this location. and when i returned my truck it was just another easy process. Thank you Anthony and Jerry you guys made my move quick and easy.

evan M.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

justin G.
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The guy hooked up the trailer said the lights and everything worked . Got on the freeway 10 miles later I’m getting pulled over saying the lights on the trailer are not working only break and trim signals were working . Had to take the trailer home was unable to use it . Next day I take it back and tell the guy what happen all’s he says was he would let his boss know . Still charged me for faulty equipment that I could use

JaNay J.
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I thought the manager, Anthony was a perfect example of service excellence. He had strong communication skills, a sense of humor, very knowledgeable of the products and services available. I’ve not had this type of experience in a long time. I’m so happy that I didn’t do the mobile check in. This experience restores my faith of businesses , in RichmondCA.

Somenite V.
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Staff was friendly and kind. The Service they gave me was tremendously excellent!

Dean F.
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Customer did not leave a comment.

Maryann S.
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Bradley R.
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Juan S.
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Umeshchandra T.
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Imani B.
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Kaisaiah C.
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Great experience.

Isabel A.
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The staff that helped me was super courteous and helpful, giving good advice and supplying information.

Jesus P.
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1 have been here multiple times as I am moving and I have found the staff very efficient, professional and a true blessing to all their customers.

Claudia H.
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Everyone was very helpful!! Thank you for always a positive visit!!

Nyra M.
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Nothing, everything was wonderful. The employees were great. Especially Brodee Loggins (Anthony) he was very professional and expressed excellent customer service..

frederic C.
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Fantastic attitude by the staff and the best manager

Karen S.
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Appreciated the customer service at this location. Karen Seneferu

LABRINA A.
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I had a great experience picking up my reserved truck staff was friendly and efficient

Gregory C.
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Staff was polite and very friendly ?? and make customer welcome. I was very satisfied with the vehicle. Thank you. The two gentleman were very respectful. They deserve honor and recognition. Did not have to wait a long period of time.?? great job!!

Andrew S.
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Anthony was great

Michael S.
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Customer did not leave a comment.

Eliza W.
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Anthony was very professional and helpful.

Randle W.
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I tried to turn in the truck after hours, and it did not accept my good working card at the end. Im sure they charged me extra for doing it themselves! Not good!

Jesse C.
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Customer did not leave a comment.

George A.
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good atencion. thank you Happy New Year20

Katsuhiko N.
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They always provide us great service.

Juan F.
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Customer did not leave a comment.

tina S.
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Great service

Alvis S.
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Your Service representative, Anthony, was very knowledgable, helpful and made this moving experience less stressful than it could have been. I was impressed with his kindness and he is a real asset to U-Haul.

Mark R.
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richmond is always a great haul location

Taliah P.
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Customer did not leave a comment.

melissa T.
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Nothing at all. My expired was great. Even helped me when i needed to extend my time

michelle S.
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I will definitely rent from here again. The customer service was really good. The manager there was really nice and very professional.

Paul S.
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Customer did not leave a comment.

Kendon S.
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Emergency move and I got what I needed— a big ass truck to haul nearly all I possess.

ying X.
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excellence customer service, very perfectional.

Tracy B.
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The people were very helpful and accommodating when there was a problem with my vehicle’s wiring connection. Friendly environment and generally nice personnel I’ll be back again for sure

Dawn M.
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I cannot say enough about the level of customer service provided by Myron Spraggins and Veronica Martinez at the U-haul of Richmond, CA center. Myron and Veronica surpassed my highest expectations for service and support.

Rafael O.
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Excellent service thank you very much

Johnny Y.
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I am being charged for items that I told I was not going to be charged for. The truck wasnt ready for pick up. Had to wait a long time for another. The one I recieved had no fuel an awkward inconsistent rear lock. No lock on the passenger door. The interior was wet and odiferous. The customer service however was very very good as the staff was courteous and helpful.

Richard B.
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Good people, excellent communication and service.

Jorge W.
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Customer did not leave a comment.

Quintin D.
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Very friendly staff.

Brian R.
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Cab smelled like smoke / cigarettes and windshield was completely covered in condensation on the inside that I had to wipe off myself. Cab had not been swept or vacuumed. Felt dirty overall.

kioma P.
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The cargo van bed was wet when we got it... it would have been nice to get a clean car

Chuck G.
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Everything was done quickly and the counter person was very thorough in explaining everything and getting me out quickly.

Mike B.
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Customer did not leave a comment.

alexis W.
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Donte B.
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Armando G.
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All was good. Freindly easy in and out And i will use this location again thanks guys

Eduardo V.
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They did not use the credit card on file, as requested, and charged us up front. They ended up having to reimburse us on return of vehicle. This was frustrating.

Mauricio R.
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The tires did not have the proper psi i saw the sing on dashboard they have to make sure tires have the proper psi because mi tires were low.

WENDELL S.
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Customer did not leave a comment.

Tarri B.
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Customer did not leave a comment.

Salvador B.
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Quick and easy process.

Charles H.
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Customer did not leave a comment.

Jeff B.
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Customer did not leave a comment.

Marcus V.
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Stuff were helpful but not organized at all. I order my truck online and I was supposed to not have any waiting time and I ended up waiting 1 hr to get the keys of the car. I got there 9:45am and had the key exactly at 10:45am. Not acceptable. I did it online exactly to skip the line and I had to wait in line anyways. Only one person to take care of customers at the counter and there was 5 customers waiting. A lot of employees around but only one helping customers.

Fernando I.
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Customer did not leave a comment.

Cheng T.
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Customer did not leave a comment.

neal S.
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As far as the physical location and the size of the office space I don't think there is much that you can do to improve it. It's small. The people behind the counter were great. Myron Spraggins checked me out and was there the next day and checked me in. He was professional, helpful and friendly .5 stars for Myron.

caroline K.
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Manager was super hero!

Ronald T.
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Customer did not leave a comment.

Noah C.
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The morning staff was extremely pleasant and helpful. I was in and out in less than fifteen minutes. Great service!

Cherrise L.
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The customer service that I got from the young lady there. And I have rented three times in the last about 30 days, was exemplary. She's fast, efficient, professional and the bottom line when you're moving she gets you in and out. Did I mention friendly

No reviews have been submitted for this location.

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