Customer Reviews for U-Haul of Rosemead

3,152 reviews

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lora B. 
Rating:
5.0

Staff is amazing! I would definitely recommend this spot! Very organized and customer service spectacular!

Nancy W. 
Rating:
3.0

The mobile process is extremely cumbersome and aggravating. It needs to be streamlined or you shouldn't offer the option.

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Tomas S. 
Rating:
2.0

The second verification for the after hours pick up was very frustrating. It was not shown in the instructional video.

SUNG J. 
Rating:
5.0

Great service, very easy. Thank you

Arian L. 
Rating:
3.0

Explain more details about rental

frank P. 
Rating:
5.0

Customer did not leave a comment.

Willie R. 
Rating:
4.0

Driver seat was not adjustable

li-xin Q. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Thank You.

Ray T. 
Rating:
2.0

The service was like there was no sense of urgency. The about that is charged for gas is BEYOND ridiculous. A complete rip off. The best part about this was the rental price for the truck.

Candas C. 
Rating:
1.0

Over charge

Wai P. 
Rating:
4.0

I've always been impressed with the service at this location.. The new management team as of 2 or 3yrs.recent, are the model for your company. I dig them...

ronnie C. 
Rating:
4.0

Customer did not leave a comment.

JINGCHAO S. 
Rating:
5.0

Gracias excelente

Federico d V. 
Rating:
5.0

Customer did not leave a comment.

Marcus F. 
Rating:
5.0

I got the best service and experience. The truck was a little older and in rough shape. I always appreciate uhaul they do a great job.

Cody G. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Tin M. 
Rating:
5.0

Customer did not leave a comment.

ARTURO A. 
Rating:
5.0

Customer did not leave a comment.

Cheng H. 
Rating:
3.0

In the truck I drove, the top in moms attic was leaking and all my boxes on the bottom were soaked

Justin L. 
Rating:
5.0

There's nothing you can do to improve. Your service was far and beyond what I expected. Please don't change a thing. On scale of 1-10 U-Hual Rosemead Scored A 15 , Keep up the good work U-Haul Rosemead. I will always keep you in mind.

Edmond W. 
Rating:
4.0

Very understanding help full and worked with me I recommend this location for all your needs

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

Lizette R. 
Rating:
1.0

Horrible experience. Was refused parking for my vehicle for one hour only despite the location having about 20 open spots. Was not viven enough mileage to even get to my drop off location. Total bait and switch

Joshua C. 
Rating:
2.0

Customer did not leave a comment.

gloria D. 
Rating:
1.0

Arrived stood around for help didnt see anyone inside and found lady helping someone so I waited when she walk passed me at entrance no acknowledgement. Guy that help me was ok got job done but not friendly. Drop off was ok mentioned gas wasn't actually full when I notice dial showed on the F but when I filled up upon returning it was well passed it I'm guessing at gas difference cost of $8-10

tony J. 
Rating:
5.0

Everybody was very attentive, kind, and helpful, noticing little things and making me feel welcome even though I came right before closing time.

Darin K. 
Rating:
5.0

Very good service.

thomas T. 
Rating:
5.0

Customer did not leave a comment.

Donovan C. 
Rating:
5.0

Customer did not leave a comment.

federico V. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

armando R. 
Rating:
1.0

I would like a call from manager from this location. I picked up vehicle in the am to move some furniture, after getting to my residence I open rear door and there was a smell or foul odor. I brought vehicle back and was charged a cleaning fee for the odor. I find it unfair I was charged this fee. I brought the vehicle back the same way I received it. Same condition, I should not be charge for that odor. Please have a manager give me a call or district manager.

Lam H. 
Rating:
5.0

Customer did not leave a comment.

mai A. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
5.0

Very good!

nianhui W. 
Rating:
5.0

Customer did not leave a comment.

Diane E. 
Rating:
5.0

Customer did not leave a comment.

Mercedes C. 
Rating:
5.0

The only issue was the truck showed service needed for stability track and it's only showed after drove for a while. Since it is short trip and I didn't want to go back and change another truck. Maybe that's the reason the truck was very bumpy on the road.

siu H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

nelson C. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Everyone at this location is Full of Awesome Sauce... Keep up the Good Work 😁😁!!!!!

TREVA D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

My reservation always showed up at being at a different location but when I went there it would direct me to Rosemead. I wasn't able to pick up the van at 9pm as I had originally requested. Very annoying procedure!! Fix your system!

Alloy K. 
Rating:
4.0

Customer did not leave a comment.

Delong P. 
Rating:
5.0

Excellent , I surely recommend this store , Rachelle the store owner assist me very good - michael

Micheal N. 
Rating:
5.0

I picked up the truck 30 minutes before closing and dropped off after hours. The owner helped answer some questions - didn't catch his name, but he was quick and efficient. I had some challenges with the app on my phone to document damage, for example. Sometimes the updates went through, and sometimes the app seemed to hang up and I lost information. That was very frustrating. Other than that, process was great.

William K. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

pedro A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Yaoxing W. 
Rating:
5.0

Customer did not leave a comment.

Salvador L. 
Rating:
5.0

Thank you Rachelle for the thorough check-in service; thank you for making sure that I didn't drive out with a nail in the tire. Thank you Caesar for return inspection; thank you for the professionalism and friendliness atmosphere.

wayne T. 
Rating:
3.0

Customer did not leave a comment.

Haksu C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

The online reservations are a disaster with miss match reservations. But the staff were extremely helpful in assisting to over come the tech difficulties.

Adrian Z. 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
5.0

Great car, friendly service.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

Lam T. 
Rating:
5.0

Helpful friendly staffs

Chi Tung C. 
Rating:
5.0

Stock more 10' trucks for rental. These trucks seem to be more popular and in high demands.

Raymond H. 
Rating:
5.0

Rachelle was super helpful and great customer service.

chia C. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

JianYu L. 
Rating:
1.0

A employee is not so friendly today.

yuan C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
3.0

Customer service rep was not very friendly, rushed and didn't explain the process when I showed concerns.

Lauren H. 
Rating:
5.0

Great customer service. Cescar and Robert makes this place shine. When you thought customer service was non-existent. U-Haul Rosemead will prove you wrong. Thank you.

Georgett K. 
Rating:
5.0

Customer did not leave a comment.

Hsiang Lin C. 
Rating:
1.0

I dropped off uhaul truck left it in uhaul parking, I received a receipt via email and noticed they charged my for a Crack in the window that wasn't there at the time of drop off. I would like this to be settled correctly. It did not have a Crack on the uhaul truck when I returned it.

RITA A. 
Rating:
5.0

I well come back to Display again the guys helping us he's excellent and very nice very friendly

Oanh H. 
Rating:
5.0

Customer did not leave a comment.

Gerson I. 
Rating:
3.0

7:40am reset. Felt I'll told female Rep. going in late. She stated someone is right after you. After rushing turning on the truck. There was noobs other Custer waiting for my truck. She lied!! Very unprofessional. I did not appreciate the poor customer service from her.

Alicia G. 
Rating:
2.0

The young lady who helped us was not friendly and very rude!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Everything was easy and the price was great!

Stanley S. 
Rating:
5.0

Keep up the good work.

Louis O. 
Rating:
4.0

excellent friendly courteous helpful

Daniel N. 
Rating:
5.0

All your employees during the afternoon shift when I arrived to pick up the truck we're very very nice and courteous.

Rosa G. 
Rating:
5.0

Well.. for Rosemead, California location, not so much improvement is recommended, as far as my being a client, for sure!! More internal deficiencies, I'm not a U-Haul zone manager.. however, Rachelle, manager, n Rudy Diaz, I must say, very good with a + sign all around!! Cordial, knowledgeable, n have great attention n attitude, in being helpful!! Rachelle was awesome in her advisement, saving me time n money.. Rudy Diaz n Rachelle are excellent, running biz, like their own!! Please make note for their record, Sincerely, Jaime Chavez..

Jaime C. 
Rating:
4.0

The one way driveway to return vehicles was a bit inconvenient; have to enter from Mission and not Rosemead.

Hubert H. 
Rating:
5.0

Customer did not leave a comment.

Sharon V. 
Rating:
1.0

Had an appointment at 10am for pick up , but didn't leave uhual to 10:40am. The person told me that I have to return the vehicle with full tank of gas when the car wasn't at full.

Thinh D. 
Rating:
3.0

Customer did not leave a comment.

Xiaoming H. 
Rating:
4.0

Customer did not leave a comment.

Wenjie L. 
Rating:
4.0

Billy, Gary and Rudy were very helpful and professional. Please keep it that way.

Gregory V. 
Rating:
3.0

Vehicle threw a check engine light and had multiple warnings while driving it empty back to the store.

Nalani C. 
Rating:
1.0

They changed pick up location from the one I scheduled. Spent time at the first location to find out I needed a different location. By the time I got to the Rosemead, they were very slow. Pushed back my whole day, then when I was a little late (naturally after starting later) got charged for a whole additional day. Will never use uhaul again.

ZACHARY W. 
Rating:
5.0

There should be waiting rooms.

JEFFREY G. 
Rating:
4.0

I had van with lic. no. AE75737 - AZ The window crank on driver's side is broken. The SERVICE STABILITRAK light comes on the dash after driving on the highway for a while. The Tow Mode indicator is always on and I didn't know how to turn it off. Thank you for your attention to this!

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

This location is about the only uhaul sites that definitely is only one location that the employees are happy and friendly courteous, promptly no hassle waiting and employees that are very happy to assist you. Thanks to the attendant who help on this rental I think his name was Alex. Good job 👌

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Ming X. 
Rating:
5.0

superb rate and service.

BECKY C. 
No reviews have been submitted for this location.

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