Customer Reviews for U-Haul of Roseville

4163 reviews

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff!

SUSAN ANN M. 
Rating:
5.0

Always a pleasure

SCOTT ALLAN G. 
Rating:
5.0

Much faster than the St. Clair Shores location that I have used previously.

David C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

MALIK DARNELL J. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN Z. 
Rating:
5.0

Jonathan was very knowledgeable and very helpful. Very nice guy. I had read reviews before I picked up my equipment and others had mentioned how helpful & nice he was. Good job Jonathon!👍

Lori C. 
Rating:
4.0

The young man that helped me was very informative and was very polite I enjoyed my my window with U-Haul and I look forward to continuing to be a customer and recommending customers to the Gratiot location in Roseville

PATRICIA ANN C. 
Rating:
5.0

Very professional staff.

Gary R. 
Rating:
5.0

Late night drop off is still a problem, your site trys to use my location for drop off, but it can't since my phones gps??????.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Stevenpeter T. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
1.0

This place had the worst customer service ever. The person i picked the truck up from didn't tell me anything about the contract, -just handed me the keys as if i were an expert, despite having never rented a truck before. When i dropped the truck off at the end of a 12 hour moving day, they hit me with a $23 gas charge because they said the gas was at half a tank when i left but it was really only 3/8 full, which i returned it to exactly after putting $30 gas in it. But they didn't believe me. And the woman who checked in the truck was a total bitch. Everyone who works at this particular location seems to be lackadaisical, apathetic, and downright stupid.

ANTHONY MICHAEL P. 
Rating:
5.0

The renting process as quick and easy.

Cornelius C. 
Rating:
5.0

Customer did not leave a comment.

CORINE S. 
Rating:
5.0

Management / employees are all friendly and quick to get a customer in and out.

JEFFREY ALAN L. 
Rating:
5.0

The best place.like family to me.whenever i need a truck i go there..i will be needing another shortly and i will be going there.when i leave i say love you people

Bradley M. 
Rating:
5.0

The customer service rep at this location (Johnathon) went way above and beyond. His kindness and patience with this old lady was so very much appreciated!!!

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

CORDELL SALADIN L. 
Rating:
1.0

Steering was absolutely shit. Almost got in an accident, the dolly that we had to pay for $7.00 was right in the way when we didn't even need one so we had to take it off and pay which was utter bullshit. Uhaul was just old as fuck man. Pretty pissed on how fuckin' bad it was since we were hauling music and stage equipment which isn't the cheapest thing in the world. So honestly, not happy with the way it turned out.

ELAINE EVA R. 
Rating:
5.0

Customer did not leave a comment.

ANGEL DEVON H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Check out person did not understand her computer equipment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

The young man who was there was by his self I still kept it professional and a very accurate time and I appreciate it and I would recommend family and friends is 4 a good experience

CHARTARA RASEAND H. 
Rating:
5.0

Customer did not leave a comment.

LAURA LOUISE J. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN KEITH W. 
Rating:
1.0

Wrong truck over charge

TOMMY ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Renasha P. 
Rating:
5.0

I think the guy needs more help

TAMEKA RENEE-LYN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES SEQUOYAH P. 
Rating:
5.0

Overall great experience. They showed me everything I needed and installed the trailer for me. I'd definitely go back again

Gregory M. 
Rating:
4.0

Need better way to enter location. Only entrance is part of an off ramp of an interstate. Access is available on the back side but it is blocked

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Nothing, I was happy with the service and the price!

Frankjoseph S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
1.0

Used mobile pickup for the first time. Not convenient at all. Charged for fuel because it falsely stated the tank was full and was not.

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE LYNN R. 
Rating:
5.0

The only one I would use. The man that works there is so nice and helpful. Sorry don't remember is name. Please let him know.

Denise Z. 
Rating:
5.0

Customer did not leave a comment.

DARRYL MARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

N/A. The guy that helped me was very friendly & helped the process move quickly.

Sabrina L. 
Rating:
4.0

Customer did not leave a comment.

ESSENCE SANTIECE D. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
4.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Provide a drop off service

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

Maxxdesiree E. 
Rating:
3.0

The representative was on a personal phone call during my pick up process. I felt uncomfortable and like I was secondary.

RICHARD WILLIAM F. 
Rating:
2.0

Truck kept flooding and would not start had to keep it 2 days to do one small trip to storage unit less than 5 miles away due to the truck being flooded. I called and was told to let it sit for a little while and see if it starts by person that answered the phone.

ANTONIOS STYLIAN S. 
Rating:
4.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

VASILIOS DIMITRI P. 
Rating:
3.0

The man I dropped the truck off to was rude and pushy after I was turned away from two other places that were full when my destination said one city and I had to drop it off in a completely different city

kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Michellemarie B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Jonathan is a great worker

Jeanette S. 
Rating:
5.0

Very professional

MARK CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Be careful on witch one you go to this location was ok ...... But stay away from the one on Groesbeck and Schoenherr if you are a white person you will be treated badly as i was called a Crackers and was treated by racial profile I will not use U-Haul ever again

DANIEL EDWARD Y. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE LATRIC G. 
Rating:
5.0

Customer did not leave a comment.

CHET MATTHEW H. 
Rating:
5.0

Great experience

KISHA LYNN C. 
Rating:
5.0

It was a very quick and easy process. Was in and out in no time so I could go back to unpacking

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

GINO DOMINIC M. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
3.0

The location is good the but the entrance into the parking lots off Gratiot Ave is hard to turn in to it due to the traffic coming from the expressway off-ramp. Other than this the place was clean vehicles ready to go and the staff, very helpful and courteous getting on the road quickly and efficiently. I will be going and referring people I know there anytime a moving vehicle rental need arises. Be Safe Warm Regards, K. Herron

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Cordell L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES ATHOS M. 
Rating:
5.0

General manager Jonathan King was beyond amazing and helpful. He was patient with me because I had a lot going on. He was professional, courteous, and respectful. Although it was a brief interaction, he made a lasting impression. God Bless.

Imani N. 
Rating:
5.0

I was very satisfied with everything.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

Gary Z. 
Rating:
5.0

Great service.

salvatore A. 
Rating:
1.0

I have had the worst experience with Uhaul yet again. After the horrible experience I encountered the first time, I stupidly agreed to give Uhaul another chance. Moving itself is a stressful situation, but both of these times my experience with Uhaul made it 100 times worse. First, I show up first thing yesterday morning to pick up the Uhaul for my 9AM reservation and yet again I was told that the 15 ft. truck that I reserved was not ready because it wasn't even at the location yet. I understand that things happen, but this wasn't the first time. Why have "reservation guarantees" and have people depend on that, if that is never the case. It's super frustrating and a waste of time and money to have people help me move at a certain time when I don't show up with the truck until an hour or so later. We finally received a call and drove away in the Uhaul just before 10 AM. Upon returning the Uhaul my husband wasted another 30 minutes of his time because the employees at the Roseville Michigan Uhaul location have no idea how to do their job, and yet the issue was still incorrect and unresolved. After my troubles last time I was issued a $50 certificate to use towards any uhaul rental or purchase (which is the only reason why I even considered renting from Uhaul on this occasion). Upon trying to use this $50 certificate (Number: 0B768EC0), my total that I should have been charged is only $41.66, but the receipt that I have which shows the net paid today and the amount currently pending from my bank account is $91.66. I've also got 2 additional pending charges from uhaul for $93.76. I check the certificate number, and it now says its $0, but I don't see where the $50 was actually credited towards the most recent uhaul rental. These two experiences with Uhaul have been so beyond frustrating and more stressful and annoying at a time in life where nobody needs this extra bullshit. I will be sharing my horrible experiences with anyone and everyone. I want to make sure that I am being issued a refund of $50 for the reservation guarantee and that I am being credited for the $50 certificate that I used. If I need to I will dispute the charge of $91.66 with my bank, because I did not authorize that amount to be taken from my account. Colette Jenkins

Brian J. 
Rating:
5.0

Customer did not leave a comment.

SHELLIE ODECK P. 
Rating:
5.0

Jonathan and the workers at this location is very well manner and respectful

JEANETTE S. 
Rating:
5.0

Customer did not leave a comment.

Antrice A. 
Rating:
2.0

Man at counter was inappropriate and asked a lot of personal questions. Made me uncomfortable. Truck was dirty. Visor was broken.

KELLI MARIE C. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Wonderful guy who took care of me. I wish I got his name so I could let you know who it was.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

DONALD RAY P. 
Rating:
3.0

Customer did not leave a comment.

CLINTON MACARTHU S. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
3.0

Customer did not leave a comment.

Nedzad S. 
Rating:
1.0

I was charged two rental fees and insurance fees because I returned the truck 90 minutes later than expected. I was asked casually when I would be returning the truck. It was never explained that if I failed to return it by that estimated time, that I would be charged a second rental and insurance fee. The truck was picked up and returned on sat oct 24th. I talked to the gentlemen at the desk and someone at the customer service phone number. I felt this second charge was unfairly applied with explanation. The contract states that Returning the equipment after the agreed upon time “may result in additional charges”. It does not state clearly what the charges would be and no one informed me of this. I felt this double charge was very dishonest and charges for a late return should be clearly stated to the customer.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

KENNETH THOMAS S. 
Rating:
4.0

Appeared to be only one employee at the time. He did great but was busy.

Josephbruce C. 
Rating:
5.0

Customer did not leave a comment.

DEZMOND TERRELL S. 
Rating:
3.0

I originally set up a 6:30 pick up the Sunday before. But ended up calling uhal, and being on the phone for 45 minutes trying to get ahold of the manager. After 45 minutes, the young lady reset the appointment for 9am. That morning. I went back, they had the truck but not the rest of the equipment I needed. So I cancelled and rescheduled for the following Saturday. This was not helpful to my time frame. Disappointed.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

Better rates and if they're going to charge your card for being late make sure you are aware of it first.... they also need a better Grace. When moving everything changes a lot

DERRICK SELESTER B. 
No reviews have been submitted for this location.

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