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Howard CCustomer Reviews for U-Haul of Roseville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was great at this location. The equipment I reserved was ready to go, the manager hooked up the trailer and made sure everything was proper. He checked the lights and made sure I was ready to go. He made the rental a very smooth experience. When i returned the equipment it was the same experience, he unhooked the trailer, checked it over and got me on my way. Excellent location and experience. I will use this location again.
Howard CThe app was unable to find my location when I was returning my equipment after hours, so I got charged for another day of rental even though it was returned that night as expected.
Nolan GI have always been very satisfied with rentals and products from u-haul. The manager at this location is very friendly and very competent. I will be renting from here again!
Glenn CNeed another person working at this location.
Art WI was very impressed with the service. I came to the shop and all my questions were addressed.
David WMake sure that there is gas in the truck
concetta hI made a reservation at a more convenient location, but Uhaul made me pick up here without compensating for the inconvenience. I’m not sure what the point of a reservation is. You should honor the reservation by making sure the equipment is in the right place- that burden is on the business accepting the reservation and not the customer. Otherwise, everything was fine except the truck was terribly out of alignment, pulling left- reflecting a lack of maintenance. I would not use UHAUL again, and instead will use a company that honors the scheduled reservation.
Tim TLawrence was exceptionally great with his speed of service and product knowledge. He was awsome.
Caren FThe gentleman who assisted me was real helpful with everything. Thank you.
Renaye MGot charged for gas when it was at the same level when i came back
Chase ROnly thing I have to say is just spray the ratchet strap assemblies with some WD-40 on the car trailers. Besides that I would definitely rent from them again.
Peyton BVery nice people in this office
SUSAN CThank you 😊
Fard HGreat staff , great service ,at this location
HERBERT LI was extremely disappointed.. the Van was very dirty (inside and out) and smelled of smoke..
Daniel SGreat staff and service
Caren FI was overcharged for my van they said i kept it an extra day when really I returned it 12 hours early.
Wilhelm JDonald is a great person. Hassle-free renting from him and his team at this location. 5 stars
HERBERT LAwesome customer service as usual. Thank you 🙏🏼
RAYNETTE GInterior of truck was clean: however tone it down to half the air freshener solution used to spray the interior cabin. It was very over-powering and nauseating. 1. Replace the driver side door seal; excessive exterior wind noise is heard within the cabin. 2. Adjust the steering alignment; the truck pulls to the right. Unsafe; merges into next lane or curb if driver is distracted momentarily. 3. Balance the tires. 4. Replace the windshield wipers blades. The current wiper blades were causing streaks during road splash from other vehicles driving in front of the truck; dangerous situation if traffic abruptly stopped.
Gandy KReal easy transaction and very helpful staff. Would recommend.
Danny TThe van I rented had Very dirty windows and were hard to see out of. The drivers side and passenger windows were nasty.
GREGORY MWonderful customer service
Anne ePeople in the location are rude. I told them that I wanted a 24 hr. Rental for a auto transport and they wrote it as a 6 hr on the computer also they charged me for 2 days. On top of that I wasn't able to use the trailer because the brakes don't work on the unit I rented. They refused to refund me the money. I will never rent from this location again as they are rude and don't maintain there equipment legally, if you rent from this location you will regret it. Very non professional, I called to try and settle the dispute with them and they told me I didn't know what I was talking about. I will be talking to the D.O.T. In Lansing today and see if they can do a complete equipment inspection on every piece of equipment they have at that location as they are renting it out when it is not legal nor safe.
Craig gHad a great experience with the young man that waited on me. He gave me excellent customer service and was personable.
patirick mThank you all for your help with my issues... I appreciate what was done for me and the rental pickup/return process was easy for me. Again, thank you all for your teamwork and working with me!
Teares RExperience went well. Good price and truck was clean. Thx
Virginia JSlight mix up with pick-up location, however drop off was perfect.
Judith WWe were given a non transferable trailer and had to bring it 4 hours away which then resulted in an 8 hour road trip. And they charged us after saying they would give us a free day. So I paid $160 for a trailer for 3 days which is ridiculous. Considering I made the extra 4 hour trip downstate to return the trailer when if I was given a trailer that was transferable I wouldn’t have had to make that extra trip and lose $280 in gas and the extra charges. Although everyone with customer service was helpful I just don’t believe it was right to verbally tell someone if you come down and bring us our trailer back there will be no extra charges and then here we are paying for another two days when we didn’t even have the trailer an extra two days. Matter of fact the trailer was suppose to be returned at 5p the day before and it was returned at 1145a the next day. So less than 24 extra hours we had it and still got a charge.
Cory KLocation is very slow. The guy behind the counter only sat there and complained about his job. Took twenty minutes to check in and out. He was friendly but unprofessional. Both times we rented from here vehicles had no air in the tires so we had to pay to add air. Not worth the time or money
Janelle DThe employee that handle my rental was excellent! He needs a promotion!!!!
Deuntay FCustomer service person could have been more friendly and accomodating.
Dawn KTiedown straps on auto transport one strap wore out did not feel safe so I returned it. Uhaul was not open to get a refund.
Charles MEverything was good.
Walter KEveryone was so nice and helpful. This store has a great team who works over and beyond.
Angela CUhaul vehicle did have a fishy smell inside when I got in, however, it was clean. Manager on duty was very helpful & nice.
khella yGas tank was not totally full. I drove 60 miles and had used a 1/4 of tank of gas. Which gives a ave of 7 mpg. Highly doubt that.
walter KGreat service.
Davor SThe guy understood my initial frustration and gave me number to call to collect my refund.
Devan KEverything was perfect from pick up to drop off
KELLY AVehicle return waited 20 minutes called and was advised to use self checkin
Gregory UService was very good
Randall BTruck got horrible gas mileage. Was charged for 8 gallons of gas for only 18 miles of use..
Tim SRoseville location only had one person working on 10/29/23 he was overwhelmed with no help so took longer to get in and out. Need more employees at this location. Other than that above average service. Thank you!
Roy SAdd more employees! Had to wait over 45 mins to pick up a truck I had already did everything online for
Antonio LDonald Dobine was EXCELLENT!!! been coming to this location for years always a good experience!!! thank you Donald!!!
Leslie DBoth reps I talked to and got truck from were very unfriendly. not helpful over the phone or when I went in. they acted like doing their job was an inconvenience to them. they also didn't explain that when I dropped off truck to check it back in online. they said just drop it here and put keys in box. so I was charged an extra 20.00 for not checking vehicle back in. I will never use this company again
Bethany MWonderful customer service which is why I always prefer this location.
Bharath SN/A
Alvin ANothing. The manager was awesome!
scott bThe people that served me were kind , friendly and helpful! I will definitely be using this uhaul again
melinda gOver charged me
Andrew Efast professional service
daniel m