Customer Reviews for U-Haul of Roseville

4183 reviews

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

trailer was clean but tires were dry rotted prompting a call to roadside that could have been avoided with some better maintenance. The date codes on the tires were 2014 and 2015. Well past recommendations for trailer tire life. Overall problem was handled well causing only minor inconvenience and I will rent trailers again in the future,

Donald P. 
Rating:
1.0

Got charged 30$ for fuel. Brought truck back with more fuel than when i received truck. Shame on you!

CHRISTOPHER J F. 
Rating:
4.0

Unfortunately this is a terrible location to have an entrance for a business, especially one that rents large trucks right off an I-94 expressway off ramp. For that reason I would not recommend renting from this location. Nothing against the employees of this location. Services were not an issue.

Jeffrey B. 
Rating:
4.0

nothing i can think of. the service was great, rates were satisfactory, everything was good.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Mariann M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALLE H. 
Rating:
5.0

The only reason I wouldn't recommend the location is due to the danger of crossing a freeway exit to enter and exit the premises. But the operation of the place itself was fine!

Jarahn T. 
Rating:
5.0

Customer did not leave a comment.

Dewane O. 
Rating:
5.0

Customer did not leave a comment.

Zahir B. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

U need to hire more people he was alone all day!!! Not fair to him or your customers!!

KENNETH ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Duanenorman C. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
4.0

I had an reservation at a 3rd party vendor named bringes in Clinton Township, I booked it day in advance, I showed up at my scheduled time, and with no notice, phone call, or anything, all the tell me is, they don't have the truck. It completely inconvenience me, as I took off work, and had to scramble to find another truck

ORENDALL MARCELL J. 
Rating:
2.0

Contactless pick up required almost 20 minutes of waiting inside, giving copy of my DL, signing forms and waiting for equipment? Staff was friendly and helpful but not knowledgeable and seemed to have trouble with the computer system. Maybe he was new?

Jasonhamilton R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Marilyn D. 
Rating:
5.0

Customer did not leave a comment.

Johnathan K. 
Rating:
5.0

Great staff!

SUSAN ANN M. 
Rating:
5.0

Always a pleasure

SCOTT ALLAN G. 
Rating:
5.0

Much faster than the St. Clair Shores location that I have used previously.

David C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

MALIK DARNELL J. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN Z. 
Rating:
5.0

Jonathan was very knowledgeable and very helpful. Very nice guy. I had read reviews before I picked up my equipment and others had mentioned how helpful & nice he was. Good job Jonathon!👍

Lori C. 
Rating:
4.0

The young man that helped me was very informative and was very polite I enjoyed my my window with U-Haul and I look forward to continuing to be a customer and recommending customers to the Gratiot location in Roseville

PATRICIA ANN C. 
Rating:
5.0

Very professional staff.

Gary R. 
Rating:
5.0

Late night drop off is still a problem, your site trys to use my location for drop off, but it can't since my phones gps??????.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Stevenpeter T. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
1.0

This place had the worst customer service ever. The person i picked the truck up from didn't tell me anything about the contract, -just handed me the keys as if i were an expert, despite having never rented a truck before. When i dropped the truck off at the end of a 12 hour moving day, they hit me with a $23 gas charge because they said the gas was at half a tank when i left but it was really only 3/8 full, which i returned it to exactly after putting $30 gas in it. But they didn't believe me. And the woman who checked in the truck was a total bitch. Everyone who works at this particular location seems to be lackadaisical, apathetic, and downright stupid.

ANTHONY MICHAEL P. 
Rating:
5.0

The renting process as quick and easy.

Cornelius C. 
Rating:
5.0

Customer did not leave a comment.

CORINE S. 
Rating:
5.0

Management / employees are all friendly and quick to get a customer in and out.

JEFFREY ALAN L. 
Rating:
5.0

The best place.like family to me.whenever i need a truck i go there..i will be needing another shortly and i will be going there.when i leave i say love you people

Bradley M. 
Rating:
5.0

The customer service rep at this location (Johnathon) went way above and beyond. His kindness and patience with this old lady was so very much appreciated!!!

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

CORDELL SALADIN L. 
Rating:
1.0

Steering was absolutely shit. Almost got in an accident, the dolly that we had to pay for $7.00 was right in the way when we didn't even need one so we had to take it off and pay which was utter bullshit. Uhaul was just old as fuck man. Pretty pissed on how fuckin' bad it was since we were hauling music and stage equipment which isn't the cheapest thing in the world. So honestly, not happy with the way it turned out.

ELAINE EVA R. 
Rating:
5.0

Customer did not leave a comment.

ANGEL DEVON H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Check out person did not understand her computer equipment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

The young man who was there was by his self I still kept it professional and a very accurate time and I appreciate it and I would recommend family and friends is 4 a good experience

CHARTARA RASEAND H. 
Rating:
5.0

Customer did not leave a comment.

LAURA LOUISE J. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN KEITH W. 
Rating:
1.0

Wrong truck over charge

TOMMY ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Renasha P. 
Rating:
5.0

I think the guy needs more help

TAMEKA RENEE-LYN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES SEQUOYAH P. 
Rating:
5.0

Overall great experience. They showed me everything I needed and installed the trailer for me. I'd definitely go back again

Gregory M. 
Rating:
4.0

Need better way to enter location. Only entrance is part of an off ramp of an interstate. Access is available on the back side but it is blocked

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Nothing, I was happy with the service and the price!

Frankjoseph S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
1.0

Used mobile pickup for the first time. Not convenient at all. Charged for fuel because it falsely stated the tank was full and was not.

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE LYNN R. 
Rating:
5.0

The only one I would use. The man that works there is so nice and helpful. Sorry don't remember is name. Please let him know.

Denise Z. 
Rating:
5.0

Customer did not leave a comment.

DARRYL MARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

N/A. The guy that helped me was very friendly & helped the process move quickly.

Sabrina L. 
Rating:
4.0

Customer did not leave a comment.

ESSENCE SANTIECE D. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
4.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Provide a drop off service

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

Maxxdesiree E. 
Rating:
3.0

The representative was on a personal phone call during my pick up process. I felt uncomfortable and like I was secondary.

RICHARD WILLIAM F. 
Rating:
2.0

Truck kept flooding and would not start had to keep it 2 days to do one small trip to storage unit less than 5 miles away due to the truck being flooded. I called and was told to let it sit for a little while and see if it starts by person that answered the phone.

ANTONIOS STYLIAN S. 
Rating:
4.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

VASILIOS DIMITRI P. 
Rating:
3.0

The man I dropped the truck off to was rude and pushy after I was turned away from two other places that were full when my destination said one city and I had to drop it off in a completely different city

kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Michellemarie B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Jonathan is a great worker

Jeanette S. 
Rating:
5.0

Very professional

MARK CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Be careful on witch one you go to this location was ok ...... But stay away from the one on Groesbeck and Schoenherr if you are a white person you will be treated badly as i was called a Crackers and was treated by racial profile I will not use U-Haul ever again

DANIEL EDWARD Y. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE LATRIC G. 
Rating:
5.0

Customer did not leave a comment.

CHET MATTHEW H. 
Rating:
5.0

Great experience

KISHA LYNN C. 
Rating:
5.0

It was a very quick and easy process. Was in and out in no time so I could go back to unpacking

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

GINO DOMINIC M. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
3.0

The location is good the but the entrance into the parking lots off Gratiot Ave is hard to turn in to it due to the traffic coming from the expressway off-ramp. Other than this the place was clean vehicles ready to go and the staff, very helpful and courteous getting on the road quickly and efficiently. I will be going and referring people I know there anytime a moving vehicle rental need arises. Be Safe Warm Regards, K. Herron

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Cordell L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES ATHOS M. 
Rating:
5.0

General manager Jonathan King was beyond amazing and helpful. He was patient with me because I had a lot going on. He was professional, courteous, and respectful. Although it was a brief interaction, he made a lasting impression. God Bless.

Imani N. 
Rating:
5.0

I was very satisfied with everything.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

Gary Z. 
Rating:
5.0

Great service.

salvatore A. 
No reviews have been submitted for this location.

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