Customer Reviews for U-Haul of Route 1 Saugus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Route 1 Saugus

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Calvin A. on

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Great, friendly and organized crew.

JUAN JOSE A. on

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Customer did not leave a comment.

Robin M. on

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The truck was clean but in poor condition. Couldn’t drive faster than 40 mph. Sounded like the transmission was going to fall out of the vehicle! The young man at the pickup location was polite.

Joseph Q. on

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Customer did not leave a comment.

Dennis M. on

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I made an online reservation to pickup the truck at 8am (this location opens at 9am). When I arrived at 8, I used the mobile app and website to check in and was denied access. I called customer support to inquire and after a 25 minute hold, was told this location does not participate in the mobile pre/after hours pickup despite it being an option on your website. As a result, I wasted over an hour waiting for the location to open and then sort through the check-in process since the line was out the door. I do not understand why I was able to choose a pickup time of 8am when this location does not allow anything before they open at 9am.

Stephen F. on

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Nothing. Great, friendly, customer service oriented team! Thank you again!!!

Steven E. on

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Customer did not leave a comment.

Joseph S. on

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Mark a. on

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This was NOT the location I booked my truck from. This was a last minute switch bu Uhaul. It 40 minutes from the location I booked.

Edward T. on

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Customer did not leave a comment.

Gregory C. on

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The location was fine the employee at the desk was very unorganized and delayed the pickup time of my rental because of the long wait due to him not being serious about the job.

Dylan H. on

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The place was busy, but the staff were competent and organized. They were also very helpful for my needs in a quick way.

Christine P. on

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Richard L. on

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Kimberly H. on

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Enforce stricter return policy. We had to wait for a while to get a truck because the previous people returned it late. However, the Uhaul representatives at the saugus location were really helpful and friendly and the overall Uhaul experience was good besides that.

Patty k. on

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It would be nice to have a local customer service number to reach the location and not just a call center.

Avrom T. on

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The owner was unprofessional and rude. He contacted me and was harsh and insulting with both his tone and use of words. He also abruptly hung up on me.

Michael G. on

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Julia M. on

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Scott P. on

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Richard R. on

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This location is under staffed which negatively impacts the customer experience. With only only one person working, that increased wait times and they weren’t offering propane, which they normally do when full staffed. Another customer had to be turned away for this reason.

James D. on

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Customer did not leave a comment.

Mary Z. on

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Truck was not at the location I requested, which caused me to go out of my way heading North rt 1 to back track down rt 1 south to pick up my helper then head back north that cost me extra mileage this was extremely inconvenient. Truck was clean, but was extremely loud when it drove and I worried about it the whole time. Sorry but I was not happy at all with the experience.

Francis G. on

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david c. on

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great service ty

Blaine S. on

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Awesome service

matthew r. on

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Customer did not leave a comment.

nunzio c. on

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Nothing. Avana rented was brand new and very clean. The employee I dealt with was very pleasant and enjoyable to work with.

Steven A. on

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Customer did not leave a comment.

Matthew B. on

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I rented the 5×9 open utility trailer. The service was great and the trailer worked out perfect.

Mark C. on

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Customer did not leave a comment.

Wayne M. on

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Customer did not leave a comment.