Customer Reviews for U-Haul of Route 1 Saugus

5083 reviews

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North)

(781) 233-5530

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Fagner D. 
Rating:
3.0

Someone needs to answer phone it took 30 minutes before i got threw and when i went to place they only had one person and had to wIt there

WAYNE S. 
Rating:
5.0

All were very prompt and helpful. Thank you. Carl f

Carl F. 
Rating:
4.0

Easing drop offs sometimes it get hard for customers to return vehicles were they picked them

Abdulaziiz K. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Well Done!

Steven R. 
Rating:
5.0

No change needed just keep the same employees. They're good people who make customer to come back That is my personal experience

mchilloh M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Good guys working there and owner very helpful and reasonable prices!

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
1.0

Customer service is awful

Cody R. 
Rating:
4.0

We did the self drop off So we did not go into the location. However it was very convenient to my Wakefield location which that was the original location we wanted to drop the U-Haul off . The drop off instructions were very clear and helpful

FRANCIS D. 
Rating:
4.0

Customer did not leave a comment.

fran W. 
Rating:
5.0

Great service. Excellent store manager

Vincent P. 
Rating:
5.0

Your prices haven't changed in many years, attendant was very quick pleasant and thorough. You guy's are the best.

MICHAEL G. 
Rating:
4.0

no windshield fluid, dirty cabin

Donna V. 
Rating:
5.0

Your service is awesome

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

old 26 foot truck needs work. it can cause an accident. steering wheel has a lot of play in it. someone not experience with big boxes will crash it. other experience i had was truck abs brake lights alarm come on after 15 min drive. annoying noise it make.

EDRAS R. 
Rating:
5.0

did not have any issues as usual Have used this location in past many times and will continue to.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

1.09 seems a little high. I wish it was a little cheaper per mile due to that next time I would probably try to take more trips in my car then rent. But overall check in and out was good

Bonnie H. 
Rating:
5.0

Great experience!

Steven R. 
Rating:
2.0

The cab and the store smelt like body odor. Very unpleasant. When I walked in the person that greeted me. I think the manager (heavyset gentleman with color changing glasses and long hair) was standing in the middle of the store with no mask on. I though he was a customer. No uniform or name tag. He asked me if he could help me? I said do you work here? He said yes but not today and was upset at the fact he was working. He went on to give me a story on why he was here. I didn't really care why he was there on his “day” off. Which he repeatedly told me it was his day off. From someone in customer service this is not what a customer wants to hear. He needs more training on how to he professional. Lastly put a god damn mask on!!! We are STILL in a pandemic!!

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
1.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Excellence all around. A squared away company. U-Haul

Gilbert G. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

The truck I rented had an issue with the driver seat - it would not adjust forward or backward. For someone who is only 5'1", I had to use a pillow behind me while driving to reach the pedals.

Karyn S. 
Rating:
5.0

Customer did not leave a comment.

Sudeep C. 
Rating:
5.0

Customer did not leave a comment.

Marjorie D. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Carlista R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Everardo G. 
Rating:
5.0

Thanks

Peter S. 
Rating:
3.0

I was told the gas was on 1/4 tank when I left the gas light was on and the mark was on 0

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Toufik N. 
Rating:
2.0

Inside of shop is dark and nasty. Super uninviting. Brighten it up, freshen the inside. Also, please staff more than one person at a time. There is always only one person and check-in takes forever.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

All set

Timothy E. 
Rating:
1.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

I was told the wrong info about my rental,after I rented the trailer size 6x12 I realize when I try to load on the trailer that the Ramp is less then 5 feet so immediately I returned to the store it took about one hour for rental time. Now my issue is that the store person will not give money back or at least a credit. So please can you help Thanks

HAZEM H. 
Rating:
4.0

I was over charged for gas. I went exactly 30 miles, purchased 3 gallons of fuel and was charged for an extra 4 gallons($15) on my bill. Since the store was busy the person behind the counter said "your all set and you'll get the final bill via email". I called customer service and sent them photo's proving the truck gas level was returned the same as when I left. Next time I'll settle the bill before leaving.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The 10' truck was excellent, it has a V8 engine but I couldn't believe how good it was on gas. I'd definitely recommend this U-Haul to friends.

Francis T. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

great experience overall, many thanks!

EILEEN R. 
Rating:
5.0

They did an amazing job from the beginning to the end !!!

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

I set up my appointment in advance at the Wilmington location. The day I was to pick the truck I was told to go to the Woburn location. I went to Woburn and was told they didn't have a truck for me and was directed to the Saugus location. What should have taken me ten minutes took over 2 hours. Not Happy with the run around!!

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

The drop off location was switch without my knowledge I have requested the drop off at Danvers and when I arrive to drop the car it send me to Saugus.

Sandra O. 
Rating:
1.0

Returned truck after one extra day rental and was charged for 3 extra days! Upon calling to dispute was transferred to a customer service to file a dispute for the incorrect charges. Was advised by that customer service representative that no one was available to handle at the mk moment now I have to wait 72 hours for this locations manager to contact me to discuss the dispute. We will see where it goes now, it better not be an issue. I hope they have live camera recording on their property as they claim so they can pull the video of me returning the truck when I did not when they claim I did!

Jamie P. 
Rating:
5.0

Nothing

Melvin H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

The front desk clerk was amazing!

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

kimheang N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

I had no issues I was late picking up the truck they were so helpful and willing to change my time coming back I was late again I did not have a chance to call I dropped off the truck return the key in the morning they charged my card no issues

Johane D. 
Rating:
4.0

The service and the UHaul personnel were really great. I appreciated the customer service. I would definitely use UHaul and this location again. One note of improvement, the UHaul truck did have a cigarette smell that was quite strong.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Dante S. 
Rating:
4.0

The only thing was that the truck's left brake and indicator light wasnt working and should have been checked before renting it out.

Aarti L. 
Rating:
5.0

The wait time in call-center, add more agents

Glenn P. 
Rating:
5.0

Everything was great!

Olga B. 
Rating:
3.0

Better Communication between locations.

Habakuk D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Adalberto S. 
Rating:
5.0

Customer did not leave a comment.

carl F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
1.0

Wasn't told about fuel charge, truck was stuck in snow upon arrival, workers only cleaned roof and lift gate upon request of nearly a foot of snow,

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

everyone was great, truck old but they keep it going!

Joseph C. 
Rating:
5.0

very nice customer service great experience overall

ANDONY M. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The manager on duty at Saugus-I believe his name was Luke?-made my process of renting here quick, easy, and painless. You can tell he genuinely enjoys his job and is a real asset to your company. Highly recommend the Saugus location for their selection as well as the good old fashioned customer service lacking at many other places these days. Will definitely be back. Thank you again!!!

William P. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Kate M. 
Rating:
4.0

very helpful

Ryan M. 
Rating:
1.0

I used the U-haul truck share 24/7 online automatic check in to streamline the process and not have to wait in line, but I still had to go to the counter to get the keys for my truck because there was not an automatic dispenser for them outside, or it wasn't working. The instruction said go straight to the counter to get your keys, implying you didn't have to wait in line behind others, but that didn't feel right so I waited. The employee was helpful and was seated behind a partition, but was not wearing a mask at all. The keys were right there and it only took a second, but I just did not want to cut the line of 2 people ahead of me. The lot was easy to figure out and the truck matched the description.

Andrew C. 
Rating:
5.0

very professional people on staff, pleasant experience thanks Kev.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Denis T. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The Truck was drivable for me that have experience on the road. Truck needs brakes. The dash board looks like Christmas light.

PAULO M. 
Rating:
1.0

employee was by MA rules supposed to be wearing a mask. He was not wearing a mask at pick up or drop off on Friday Nov 6 at the Saugus MA location

Bradley G. 
Rating:
5.0

Nothing. Everything was clear cut and laid out prior to renting the vehicle and the employee was very friendly and accommodating.

Joshua P. 
No reviews have been submitted for this location.

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