Customer Reviews for U-Haul of Route 1 Saugus

5122 reviews

66 Broadway Rte 1   Saugus, MA 01906
(Rt 1 North)

(781) 233-5530

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 233-5530

66 Broadway Rte 1
Saugus, MA 01906
(Rt 1 North)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Bill the manager was very helpful and professional, he made renting the truck very easy and seamless. Thanks Bill

MARC F. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Tia M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Quick rental well done

Patrick F. 
Rating:
5.0

Very clean truck. Easy to handle. My move wet off without a hitch. Dropoff was easy.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Alec B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

There are negative and positive. Customer service was exceptional. But only one counter open. Office was cluttered, but with necessary for sale. Truck was smoked in, required tire service, without full tank and not cleaned. None of that bothered me except tire service. I booked truck in Salem MA with lower quote. Without any conversation with me, reservation was moved to Danvers MA, which was not convenient to me. $50 guarantee?? I had to rebook in Saugus, which was closer to me, but quote was higher. I think I should get refund. And quote/estimate didn't reflect final price, which added another 25% to quote.

ilya K. 
Rating:
4.0

Customer did not leave a comment.

Michelle I. 
Rating:
5.0

Not a Thing...

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Location was good, convenient right of Rt 1.

Suzanne L. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
2.0

Fuel charges and mileage charges are inaccurate. Please see photos that were uploaded at pickup. Truck had a constant ABS light and intermittent brake light as well as a vibration in the steering.

THOMAS C. 
Rating:
5.0

very helpful people

SUCHA D. 
Rating:
1.0

My total went from $52 estimated for 25 miles to $70. I didn't even drive close to 25 miles and I was told it would be less if I did more if I went over. Confused how my total became that much

Nancy W. 
Rating:
4.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

This was the best Uhaul experience I have had. I want to say a huge shout out to Lou who was very helpful during a very stressful day! The pick up and drop off with the app worked well and all equipment was there the day we needed it. Will definitely recommend this location to others and use this location for future needs.

Francisco A. 
Rating:
5.0

I love this location specially customer service is great

Bouabdallah T. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Customer did not leave a comment.

Brooke Z. 
Rating:
5.0

Flexible service, reasonable price.

OLEKSANDR B. 
Rating:
3.0

Customer did not leave a comment.

Evelyn B. 
Rating:
5.0

Customer did not leave a comment.

Colleen M. 
Rating:
3.0

Everything went well except the inside of the truck was filthy and had a terrible odor. (cigarettes and some other foul smell) Even after using Febreze the cab still was very unpleasant to be in.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

cathryn D. 
Rating:
5.0

Moe's service was excellent - very personable and super helpful. The issue I have with UHAUL is your phone service. It's a joke. It's like calling to Russia or some lesser known country in the jungle of Africa. I am amazed how you are still in business when your phone service is so archaic. Unbelievable. I am just thankful for someone like Moe at the branch.

Alian P. 
Rating:
3.0

Truck was in very tough shape. Didn't feel safe.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

great uhual customer service person Lou

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
3.0

Customer did not leave a comment.

Candice K. 
Rating:
5.0

Quick and easy

FREDERICK N. 
Rating:
5.0

Customer did not leave a comment.

Fagner D. 
Rating:
3.0

Someone needs to answer phone it took 30 minutes before i got threw and when i went to place they only had one person and had to wIt there

WAYNE S. 
Rating:
5.0

All were very prompt and helpful. Thank you. Carl f

Carl F. 
Rating:
4.0

Easing drop offs sometimes it get hard for customers to return vehicles were they picked them

Abdulaziiz K. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Well Done!

Steven R. 
Rating:
5.0

No change needed just keep the same employees. They're good people who make customer to come back That is my personal experience

mchilloh M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Good guys working there and owner very helpful and reasonable prices!

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
1.0

Customer service is awful

Cody R. 
Rating:
4.0

We did the self drop off So we did not go into the location. However it was very convenient to my Wakefield location which that was the original location we wanted to drop the U-Haul off . The drop off instructions were very clear and helpful

FRANCIS D. 
Rating:
4.0

Customer did not leave a comment.

fran W. 
Rating:
5.0

Great service. Excellent store manager

Vincent P. 
Rating:
5.0

Your prices haven't changed in many years, attendant was very quick pleasant and thorough. You guy's are the best.

MICHAEL G. 
Rating:
4.0

no windshield fluid, dirty cabin

Donna V. 
Rating:
5.0

Your service is awesome

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

old 26 foot truck needs work. it can cause an accident. steering wheel has a lot of play in it. someone not experience with big boxes will crash it. other experience i had was truck abs brake lights alarm come on after 15 min drive. annoying noise it make.

EDRAS R. 
Rating:
5.0

did not have any issues as usual Have used this location in past many times and will continue to.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

1.09 seems a little high. I wish it was a little cheaper per mile due to that next time I would probably try to take more trips in my car then rent. But overall check in and out was good

Bonnie H. 
Rating:
5.0

Great experience!

Steven R. 
Rating:
2.0

The cab and the store smelt like body odor. Very unpleasant. When I walked in the person that greeted me. I think the manager (heavyset gentleman with color changing glasses and long hair) was standing in the middle of the store with no mask on. I though he was a customer. No uniform or name tag. He asked me if he could help me? I said do you work here? He said yes but not today and was upset at the fact he was working. He went on to give me a story on why he was here. I didn't really care why he was there on his “day” off. Which he repeatedly told me it was his day off. From someone in customer service this is not what a customer wants to hear. He needs more training on how to he professional. Lastly put a god damn mask on!!! We are STILL in a pandemic!!

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
1.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Excellence all around. A squared away company. U-Haul

Gilbert G. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

The truck I rented had an issue with the driver seat - it would not adjust forward or backward. For someone who is only 5'1", I had to use a pillow behind me while driving to reach the pedals.

Karyn S. 
Rating:
5.0

Customer did not leave a comment.

Sudeep C. 
Rating:
5.0

Customer did not leave a comment.

Marjorie D. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Carlista R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Everardo G. 
Rating:
5.0

Thanks

Peter S. 
Rating:
3.0

I was told the gas was on 1/4 tank when I left the gas light was on and the mark was on 0

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Toufik N. 
Rating:
2.0

Inside of shop is dark and nasty. Super uninviting. Brighten it up, freshen the inside. Also, please staff more than one person at a time. There is always only one person and check-in takes forever.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

All set

Timothy E. 
Rating:
1.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

I was told the wrong info about my rental,after I rented the trailer size 6x12 I realize when I try to load on the trailer that the Ramp is less then 5 feet so immediately I returned to the store it took about one hour for rental time. Now my issue is that the store person will not give money back or at least a credit. So please can you help Thanks

HAZEM H. 
Rating:
4.0

I was over charged for gas. I went exactly 30 miles, purchased 3 gallons of fuel and was charged for an extra 4 gallons($15) on my bill. Since the store was busy the person behind the counter said "your all set and you'll get the final bill via email". I called customer service and sent them photo's proving the truck gas level was returned the same as when I left. Next time I'll settle the bill before leaving.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The 10' truck was excellent, it has a V8 engine but I couldn't believe how good it was on gas. I'd definitely recommend this U-Haul to friends.

Francis T. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

great experience overall, many thanks!

EILEEN R. 
Rating:
5.0

They did an amazing job from the beginning to the end !!!

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

I set up my appointment in advance at the Wilmington location. The day I was to pick the truck I was told to go to the Woburn location. I went to Woburn and was told they didn't have a truck for me and was directed to the Saugus location. What should have taken me ten minutes took over 2 hours. Not Happy with the run around!!

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
No reviews have been submitted for this location.

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