Customer Reviews for U-Haul of Sharonville

Rating:

5.0

Everything was great and my rep Christina was very pleasant and helpful with my experience! I will definitely come back to this location for any future needs.

Rating:

5.0

I appreciated the quick and easy pull through drop off process. Took less than 5 minutes to be on my way again. Very painless!

Rating:

5.0

Very good service

Rating:

4.0

The parking lot could be easier to navigate - have more space - especially for those like me that don't get to drive a truck every day.

Rating:

5.0

Very friendly staff

Rating:

5.0

Thank you for your support of our annual Fundraiser!

Rating:

5.0

Dropped the truck off the night before it was due just as they were closing. The guy politely said to leave the truck where I parked it and put the key in the night drop. I woke up this morning to an email saying everything was taken care of. Very professional. Highly recommended!

Rating:

5.0

Always a pleasure to rent from Jason's team on 48th and Vine, thanks for being helpful, courteous and professional every time !

Rating:

4.0

Need more parking-equipment and renter vehicles filled current spaces

Rating:

5.0

Trucks are always clean & even smell good!

Rating:

4.0

bigger customer parking area.

Rating:

5.0

The rear door latch was not adjusted the sets screews were loose and the latch didn't align to engage. There should be a procedure to inspect and correct .

Rating:

5.0

Decent location and decent facility

Rating:

5.0

No complaints, but a large compliment. The associate who helped was knowledgeable, polite, and very helpful. Wonderful, keep it up!

Rating:

4.0

I reserved a truck and a furniture dolly online. When I picked up the truck I was informed they were out of furniture dollies. Would have been good to know that ahead of time. Also, when at the gas station I looked at back of contract to figure out how much to put in. But did not see anything useful. Later when checking in I noticed the small numbers. Perhaps a better explanation of the back of contract, and the very small numbers printed under the gas gage.

Rating:

5.0

Everyone I dealt with was nice and friendly. Quick check in and I was on the road within minutes.

Rating:

5.0

only thing was i requested a furniture dolly online. this location didnt have any. however it was still initially charged to the bill. I had to call to get it taken off. They took care of it right away.

Rating:

5.0

Great place. you should have a frequent user discount

Rating:

3.0

I walked inside and there where complaints from the about how one of workers on site should have tended to me, and than he complained again. I don't care about your work place drama. Overall, your customer service from 1-800- Go Uhaul. is extremely poor, why don't you hire some help to answer your phone and to better coordinate the pick up locations? Between being shorted gas and the additional driving of the truck, you should really give me a rebate. I'm not one of those who likes to complain, but I will likely try to use a different resource next time.

Rating:

5.0

Very friendly and experienced crew make it quick and easy to rent a truck. Truck are always clean and even smell good in the cab.

Rating:

5.0

Always take care of me! Thanks

Rating:

5.0

Online check in helps a ton. Great Uhaul location!

Rating:

2.0

i scheduled to the location closest to me. this location had the equipment. it was changed later to another location with the wrong equipment. i then ended at a third location much father and charged more that the estimated cost.

Rating:

5.0

Fast efficient service. Staff friendly and helpful.

Rating:

5.0

Send a reminder to those who rent trailers to bring their ball mount and ball!

Rating:

5.0

Very good service equipment in very good shape.

Rating:

5.0

Excellent people operate this facility. They are courteous and pleasant to work with Keith Eastman Kcbg4@aol.com

Rating:

5.0

Excellent service! Picking up the trailer was fast and easy. The individual that helped me was friendly and knowledgeable. I couldn't have ask for anything better. Thank you!

Rating:

5.0

Very friendly customer service was provided and I was very happy to have used this location for my need of relocating some furniture and appliances. Thank you

Rating:

5.0

no problems the online reservations was simple and easy to navigate. the pickup and return was quick

Rating:

5.0

Rented furniture dolly's, worked well.

Rating:

2.0

Truck pickup was scheduled for 2:00 pm we arrived at 1:50 and didn't get the keys and leave until after 2:30

Rating:

5.0

Brian has assisted us several times with a trailer. He is always very helpful! and friendly.

Rating:

5.0

From the rental process to the return everyone was helpful and courteous. All my questions were answered and made it easy to determine my needs.

Rating:

3.0

There were U-haul computer issues which delayed pickup of the rental by15-20 min. The truck was clean, but there was a defective seat belt buckle alarm which went off the entire time while driving, even though my seat belt was attached. Staff were polite, but appear stressed due to long customer lines.

Rating:

5.0

Sharonville Uhaul have always given me the best service. The trucks are always clean and smell good! They never have mechanical issues because they service them at their onsite garage. The agents are experienced and very helpful - thanks Brian! Only small issue Is trucks are parked really close together making it hard to open doors & also mirrors can be bumped.

Rating:

5.0

Friendly staff. Quick in and out. Convenient location. No improvement needed.

Rating:

2.0

Always extended wait time. Having to wait underneath the canopy, not being able to get around other vehicles, then had to wait for a customer getting propane to move because all parking inside the canopy was taken. Poor layout and non responsive help for customer service.

Rating:

5.0

reservation; check-in; check-out fast & excellant

Rating:

3.0

The cab and back area was full of cat hair. I had to sweep out. Behind the drivers front seat is an opened back of Doritos and a soda cup.

Rating:

1.0

Terrible COVID protocols. I expected this to be a curbside-type experience since I was renting a trailer. Instead, I had to go inside a small space packed with people, wait in line 7-people deep, and go through the manual check in process despite all was arranged and prepaid online. Several employees had masks on around their chins. Picked up the Motorcycle Trailer after calling ahead to ensure ready to go. It was not. Specifically it had not been pulled out, and it was covered with 12" snow and ice which added 10 min to the transaction for it be partially cleared off. I then had to take trailer home and finish cleaning it off. Finally, the return process needs a revamp. I had to wait out on the street blocking traffic (there is only 1 lane) until I could pull onto the lot. This was because a worker decided to fully clean a returned panel truck under the tent rather than clear the drop off lane. Several customers and the employee Jeff complained. Ridiculous.

Rating:

4.0

Understaffed for a busy day.

Rating:

5.0

Location was very busy but the manager on duty was friendly and helpful.

Rating:

5.0

Great job by everyone who helped me out. 1st Class !! Jim and his team are why we choose Uhaul. They really CARE .

Rating:

3.0

The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠